How many Care Homes does Brighthelm Care own?

Brighthelm Care own 6 Care Homes.

Which Brighthelm Care Care Homes have the highest review score?

Downlands , Adelaide Nursing Home & Seaway Nursing Home have the highest review score.

Brighthelm Care | 6 Care Homes

Review of
Adelaide Nursing Home
from S M (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My father was admitted to the Adelaide with a stage 4 brain tumour. His love from our home to the care home was perfectly managed; with care, consideration for his feelings and the least amount of stress. The Adelaide may not be as shiny and new as purpose-built homes, but we couldn't have asked for

a better team or level of care for my dad. He was made to feel instantly at ease by the staff and it was like a home from home for him. The team listened to him, were patient & flexible with him and adapted to meet his complex needs. We would highly recommend the Adelaide, they made my dads last few months as comfortable as could be so that we could spend valuable time together as a family.

Reply from Sofia Costa, manager at Adelaide Nursing Home

Thank you so much for your feedback. It means a lot to our entire team to know that the care and support we provide made a difference. We are keen on promoting a welcoming environment for all our residents and they feel cared for, listened and respected. Kind regards,Adelaide Nursing Home

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Review of
Downlands
from J W (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We are very grateful to everyone at Downlands for their kindness and cannot recommend them enough. Mum was deteriorating quickly yet her doctor believed she wasn't palliative, so we initially planned for respite. Downlands quickly saw this as a possibility and the discussion with the family of palliative

care was done with great sensitivity. She was only there 4 days but we are glad we got her there in time so she could receive the care she needed. The manager was kind and patient throughout, helping us feel confident she would be in the best hands. We could see a small change in her there - she looked cleaner and more comfortable than she had in weeks. Everyone was kind and patient when feeding her, as it was becoming challenging. They offered us food, drinks and bedding as we sat by her during her final night, even providing a spare room so we could have somewhere quiet nearby to nap. Nurses would come in regularly and there were no delays with administering medicines.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for taking the time to provide a review of the care we provided to your dear mum.

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Review of
Adelaide Nursing Home
from F P (Friend of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I have power of attorney for my friend who has dementia, we have moved him from another nursing home as we weren't happy with the way he has been looked after. He has only been in Adelaide since Jan 15th, his weight has increased and he looks so much happier. The staff here are amazing he is always

up and dressed looking clean and sitting in the lounge. Whereas in another home he was in bed all the time. He was losing weight every week! When you enter Adelaide it feels so homely and relaxed and all the staff we have met are very caring when there is a problem they phone us and it's nice when you arrive to be asked if would you like a drink. Fantastic home for your loved ones to care for happy friends.

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Review of
Downlands
from Jackie J (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

We are so grateful to the wonderful caring staff at Downlands who made our Mother's final months so comfortable. Mum had Alzheimer's, so found it difficult to settle at first but the staff were so patient and always smiling so she soon began to feel at home. She was placed there after spending 61/2

weeks in hospital and immediately started to enjoy food again despite needing a puree diet as the fantastic chef purees home-cooked meals. The staff treat everyone as one big family. They were so friendly to my brother and I who visited regularly. The manager is always welcoming and ready to talk things through. The nurses were so caring towards Mum and ensured she was free from pain and comfortable. Highly recommend this nursing home to everyone, we couldn't have asked for more caring palliative care. The staff are always consistent which really helped Mum feel safe. Thank you Downlands for looking after Mum and supporting us in saying goodbye.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for providing a review of the care we provide - appreciated. It was an honour to care for your dear Mum.

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Review of
Adelaide Nursing Home
from Maria W (Goddaughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My godmother spent her last six weeks in this lovely home which has a warm and welcoming feel, it is clean and bright and all the staff we encountered were friendly and helpful, she was made comfortable and treated with dignity and I cannot thank them enough for the high-quality care and kindness shown

right to the end of her life.

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Review of
Downlands
from Sheridan W (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum spent the last week of her life at Downlands. When we were looking for palliative care homes the week before mum was admitted, I visited Downlands and it felt so comforting as soon as we entered the front door. The Manager and her staff are wonderful, so kind and attentive. The home itself won't

be the most attractive but the staff more than make up for it. I am so pleased I chose Downlands for mums last few days and would recommend it to anyone looking for care for their loved ones.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for taking the time to provide a review of the care we provided to your dear mum. It was an honour to care for her.

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Review of
Adelaide Nursing Home
from E C (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother was admitted for end-of-life care four months ago. Her needs became more acute towards the end but she was always treated with professional and sympathetic care. Her basic requirements of cleanliness and nutrition were met thoroughly. The staff were attentive, friendly and understanding with

exceptional care from the senior nurses and manager which extended to their support with the family.

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Review of
Glottenham Manor
from David S (Son of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

We manage to visit Mum for 2 weeks every couple of months due to distance. Little communication between times ie: phone, lack of dexterity re: hands/hearing/sight. Mum usually appearing to be content with her lot despite being a loner. For a country lass, it is obviously hard to be in her sat in a chair

situation. Staff appear welcoming/happy with several having been incumbent for many a year. Thank you.

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Review of
Seaway Nursing Home
from Joy E (Wife of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

When my husband moved into Seaway, the cook told me that all the staff were 'super lovely'. She was not exaggerating. The kindness and care both my husband and I received was, in my opinion, exceptional. Sadly my husband died after 6 short weeks, but in those weeks I grew to be very fond of these smiling,

cheerful, kind and very hard-working people looking after my husband so well and hugging me when I visited. Seaway should be your first choice of a nursing home for anyone you love and want the best of care for. I shed tears when saying goodbye to these dear people.

Reply from Joana Pestana, Manager at Seaway Nursing Home

Many thanks for taking the time to leave us some feedback. Your words are greatly appreciated.

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Review of
Adelaide Nursing Home
from Elaine A (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My dad's last few weeks were spent in this nursing home and he was very well looked after and cared for. The staff were friendly and kind and treated him with dignity at all times. We were always made to feel welcome and it was a clean and homely environment. He had a bright room with enough space to

store his items. He was well-fed and frequently offered tea and biscuits throughout the day. He didn't get involved in the activities but there were lots on offer if he had wanted to. We are very grateful to the staff for making the last few weeks easier for us and they have continued to be helpful after. Thank you, we would highly recommend this nursing home.

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Review of
Downlands
from Jenny S (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Our mum spent her last 14 days at Downlands. The end-of-life care that she received was excellent. The staff were so caring and respectful of mum. They worked very collaboratively with us and the live-in carer who had supported her previously. It was impressive that they were so open to learning from

and with people with previous knowledge of mum. Whenever we highlighted something that she would want (e.g. specific music; her curtains being open) they implemented this immediately. Mum was not keen to eat and they found ways to try to encourage her whilst respecting any clear 'no' - however communicated. In the final hours of her life, they were beautifully gentle, caring and respectful (of both her and her children). Their communication with us was reassuring, caring and gently clear. As a consequence, the end of mum's life was peaceful and loving. We are so pleased we chose Downlands, a well-managed home, for our mum's last days.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for providing a review of the care we provide, we appreciate it. It was an honour to care for your dear mum.

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Review of
Seaway Nursing Home
from N H (Friend of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Our lovely friend spent his last months at Seaway. It was the happiest months he had had in a long time. The staff treated him like family and took excellent care of him. His rights and choices were always honoured and respected. He was able to see his days out spending time in the lovely garden doing

what he loved best without judgement. We were always welcomed as visitors no matter the time or the day. All the staff are kind and polite and he loved them all. Thank you for making his last months so happy.

Reply from Joana Pestana, Manager at Seaway Nursing Home

Many thanks for taking the time to leave us a review and for your kind words about our home.

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Review of
Downlands
from Sara M (Daughter of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

We knew Downlands would be my mum's final home and feel incredibly lucky to have had the opportunity to place her there. In her final few weeks, she was treated with the utmost dignity, respect and most importantly, gentle care and kindness. The team are extraordinary in all aspects of their work.

Despite not being able to eat a great deal, the chef prepared her an appropriate meal at all times, not deterred by it returning with only a spoonful taken. The manager is a joy. I would like to thank every person who took care of my lovely mum, they were all beautiful souls who made her final days and final hours comfortable, pain-free and dignified. We in all honesty couldn't have asked for more.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for taking the time to provide a review of the care we provided to your dear mum. It was an honour to care for her.

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Review of
Downlands
from Leonie P (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

The care and comfort my Mum received from the manager and the entire team at Downlands was outstanding.
Mum spent her final days with dignity and I take great relief knowing that her pain relief was managed and she was in a home from home. The communication I received along with the support from absolutely

everyone I encountered was so reassuring to us all and I would highly recommend Downlands. The individual rooms are homely and you can add familiar touches. The new extension will be amazing. When Mum needed to make a trip to A&E a lovely carer went with her and stayed with her for many hours beyond her working day until I could get there! That special carer when I return to see everybody have my special thanks along with all those from the day and night teams who looked after every aspect of Mum's care. I am so glad I found Downlands!

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for providing a review of the care we provide - appreciated. It was an honour to care for your dear Mum.

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Review of
Adelaide Nursing Home
from C K (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 12 years. Adelaide has gone above and beyond in the care, consideration and compassion shown to her and her family. The staff are caring, kind and respectful at all times. Thank you.

Reply from Colleen Hutton, Manager at Adelaide Nursing Home

It was a privilege to have known and cared for your mother for the last 12 years. She was a very special person and our memory of her will never fade.

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Review of
Adelaide Nursing Home
from P C (Daughter of Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

I could not have picked a more caring and compassionate home for my Mum. Every member of staff had a smile on their face and spoke to me every time I visited. Mum's care was of the highest quality and she was treated with dignity at all times. The home was clean, bright and airy and there were always

activities on offer for Mum to take part in.

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Review of
Downlands
from I E (Widow Widower) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Downlands was recommended to me as a suitable place for my husband's care. It includes palliative care/24-hour nursing care. He had a terminal brain tumour. The Manager showed my son around and we chose a room. She took me to the hospital saw my husband and left. She returned later and told me an ambulance

would take us out at 3:00 pm and transport us to the home. 2:55 pm the paramedics took us to the ambulance and onto Downlands. She managed in a few hours to get my husband discharged. I would recommend Downlands to anybody and have done so. the staff are second to none. The cleaning and laundry ladies, chef, handyman, all the carers, the nursing staff and local doctors. Wonderful people all of them and bless them all. My husband survived longer than expected because of the exceptional care he received.

Reply from Grace Mwai, Registered Manager at Downlands

Thank you so much for taking the time to provide a review of the care we provide. It was an honour to care for your beloved husband.

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Review of
Adelaide Nursing Home
from D M (Friend of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

A warm welcoming atmosphere was evident when we viewed the home for the first time. All staff greeted us when we looked round. Residents were always treated well with care and respect.
When visiting refreshments always offered with a friendly smile.
The staff in the office are helpful and will answer

any queries.
A nursing home we would definitely recommend.

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Review of
Glottenham Manor
from Marjorie A (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum seems very happy and contented is well looked after and the staff are very polite and pleasant nothing is too much trouble.

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Review of
Glottenham Manor
from J T (Son of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

My dad used Glottenham for a 2 week respite stay.
He had no complaints, enjoyed the food, staff were friendly and treated him with care and dignity. I was asked about his daily routine to ensure he was comfortable. In short Glottenham will be the place he will go on his respite.

Reply from Christine Butcher, Manager at Glottenham Manor

We look forward to welcoming your dad back for his next respite stay.

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Care Homes Owned by Brighthelm Care

Brighthelm Care Locations (6)

Brighthelm Care Reviews (140)

Adelaide Nursing Home

Downlands

Adelaide Nursing Home

Downlands

Adelaide Nursing Home

Downlands

Adelaide Nursing Home

Glottenham Manor

Seaway Nursing Home

Adelaide Nursing Home

Downlands

Seaway Nursing Home

Downlands

Downlands

Adelaide Nursing Home

Adelaide Nursing Home

Downlands

Adelaide Nursing Home

Glottenham Manor

Glottenham Manor

Awards / Recognitions (0)

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