Care Home Owned by Brighthelm Care in Northamptonshire

Many thanks for your kind words. We are pleased we met with your expectations of the care of your mother. We aim to maintain our standards and continue to deliver a high standard of care.

Your father was admitted on a temporary basis as a discharge to assess patient with a view to source a permanent place elsewhere. Your father could transfer only with a Zimmer frame as was the case when he was admitted to hospital due to adverse blood tests and multiple co-morbidity's. During your father's stay you made no complaints and actually requested he remain at the home.
Following his admission to hospital you made several accusations to relevant bodies alleging neglect/acts of omission. Following an investigation concerning your accusations these were found to be unsubstantiated. He was on a call bell chart, this is common practice to evidence funding. The activity co-ordinators log evidence the input he received was according with his wishes and needs. He was comfortable in his room and never once asked to go into one of our 2 lounges or conservatory.

Many thanks for the review. We are happy to hear you are satisfied with the care given to your dad.

Many thanks for your lovely review. We are grateful for your appreciation of the care we deliver to your mum and our other clients and will endeavour to maintain our standards. We always aim to respect individual choices and beliefs. I am glad to hear we are meeting her dietary requirements and providing it in a manner that she can maintain independence in feeding herself. I will pass your kind words on to the team.

Manu thanks for your lovely review. We will endeavour to maintain our high standards in delivering care to all our clients.

Many thanks for your kind words. We are grateful for your appreciation of the care we deliver to your Mum and our other clients and will endeavour to maintain our standards. I will pass your kind words on to the team.

Thank you for your very appreciative post. The team works hard to maintain high standards. I will pass your kind words onto them.

The home has adequate staffing levels. This is evidenced by the completion of a national dependency tool. The room this client was in was of a size that met her medical needs. The home has 2 large-sized lounges and a large garden all of which are communal areas. Her pre-existing medical condition did not permit her to be sat in a chair and to do so would have put her at risk of further damage to the pre-existing damaged area. This was following the advice of the physiotherapist. She was assessed by the physiotherapist as having no mobility potential therefore no physio was put in place. Concerning the rudeness of the manager, this very much surprises me. We have received quite the opposite. Clients, relatives and the MDT are nothing but complimentary about the manager and her staff. The complaint has been thoroughly investigated by Northampton County Council and has been found to be "no risk identified and no action taken". All parties concerned were made aware of the outcome.