Serene Care Ltd in Derbyshire | 2 Care Homes

Review of
Ashcroft Care Home
from J P (Daughter of Resident) published on 17 August 2023

Submitted via Website • Report

Overall Experience

Mum has settled in here really well, my family and I are really pleased. She enjoys spending time in the living room and joining in with the activities, listening to the music and especially bingo, which she has always loved.
The staff are approachable and are all friendly and professional, nothing

is too much trouble, they have ordered extra equipment for Mum to make things easier for her which we really appreciate. Mum is very well cared for, in fact, she looks really well. We enjoy going to see her and spending time with her when we visit.

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Review of
Ashcroft Care Home
from Martyn P (Son of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience

A well-managed facility, staff are well motivated and take time to go the extra mile to make a difference. The staff know the people in their care as individuals all with different needs and motivators. The home has a very relaxing atmosphere, with a good space outside for the summer days.
On occasions

throughout Mum's stay, I have had meals with her and enjoyed the food.

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Review of
Ashcroft Care Home
from Stuart R (Son of Resident) published on 9 February 2023

Submitted via Postal Card • Report

Overall Experience

My mum moved into Ashcroft 7 weeks ago. From the outset, from the manager visiting Mum in her former care home to assess her, to the present, staff have been caring and supportive to Mum, my sister-in-law and me. They have quickly gained knowledge of Mum's background, family history and interests. The

'what about me' document is a useful tool. I feel 100% satisfied with Mum being looked after at Ashcroft and feel able to visit when I want. I would 100% recommend Ashcroft to others.

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Review of
Ashcroft Care Home
from Richard F (Son of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My mother, who was suffering from Dementia, came to stay at Ashcroft from April 2022 until her death in September. I chose Ashcroft after a very welcoming experience from my initial phone enquiry, through to my visit to the home and a tour of the building and its facilities, meeting various members

of staff in many different roles who each explained how things were done at Ashcroft. After a terrible experience at her previous respite care home, I was ultra cautious when choosing where Mum was going to live, and I continued to keep a very close eye on how she was looked after during the whole of her stay. I am pleased to say that the initial good experience at Ashcroft continued until Mum died in September. The nursing staff were particularly on the ball with her medical needs, and every carer was compassionate and helpful. I visited Mum every day, and the level of care she received at Ashcroft far exceeded what I have seen at homes which are more expensive with higher CQC ratings.

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Review of
Ashcroft Care Home
from J S (Sister of Resident) published on 31 August 2022

Submitted via Website • Report

Overall Experience

Staff always very helpful and providing good care to my family member, showing kindness and patience. Also helpful to me with regards to visiting and contacting via Video calls. My family member is very happy at Ashcroft Care Home.

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Review of
Ashcroft Care Home
from S L (Daughter of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience

The staff show a lot of care for my mum. I have had to raise concerns regarding hygiene and low staffing but the current manager was approachable. Mum's records are always up to date and meals are of good quality. They often have activities for residents and families are invited to join. They do need

to address staffing numbers but those there know and care for Mum's needs.

Reply from Katie Barnett, Marketing Executive at Ashcroft Care Home

Thank you for your comments about Ashcroft Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. In regards to low staffing, like for most providers in the sector, it's taking longer than we would like to recruit permanent colleagues but all of our team are dedicated to ensuring our residents are safe and happy. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again and best wishes.

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Review of
Ashcroft Care Home
from Dorothy W (Niece of Resident) published on 18 August 2022

Submitted via Postal Card • Report

Overall Experience

My aunt has been with you for a short period of time. In this time the staff have been very helpful and friendly to me and my brother. The care and attention they have shown to her is excellent, her only complaint to us is they give her too much food. Her general condition since being in their care

is second to none and she looks much better in her general appearance and health than she had for the previous 6-7 months prior. Because she had started to self-neglect and would not allow us to assist her as we would wish.

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Review of
The Gables
from A G (Daughter of Resident) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience

Good, clean and friendly staff at the Gables Care Home.

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Review of
Ashcroft Care Home
from Lorna C (Niece of Resident) published on 12 July 2022

Submitted via Website • Report

Overall Experience

The staff at Ashcroft have a very good understanding of my Aunties needs, they have made her feel welcome, safe and settled and at home. My Auntie doesn't always like to take part in activities but is always encouraged and made to feel part of what's going on. When I have visited the staff are always

friendly and helpful and always happy to answer any questions that I may have. The home is clean and comfortable and pleasantly decorated and both rooms that my Auntie has occupied have been the same, both clean and freshly decorated, the meals that I have seen have always looked good and wholesome. I feel happy to leave my Auntie in the good hands of the home.

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Review of
The Gables
from Susan O (Daughter of Resident) published on 2 February 2022

Submitted via Website • Report

Overall Experience

The wonderful staff always take such good care of Dad and he is very happy and settled there. I had a slight problem, nothing to do with his care and the manager and owners sorted it out right away and kept me informed. I recommend the Gables if your loved one needs a genuine, caring home that really

does feel like a family.

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Review of
Ashcroft Care Home
from Marilyn T (Daughter-in-law of Resident) published on 2 December 2021

Submitted via Postal Card • Report

Overall Experience

My father-in-law was accepted last year around October 2020. From the moment he was there we noticed a change in him, he became settled and happy. The staff were very attentive to his needs in all areas during this difficult time up to the end of his life. When my father-in-law passed away we went to

see him at the home, he was wonderfully presented, clean, and dressed with dignity. All the staff at the home are a wonderful team working together and supporting each other in all areas of the nursing home. We would recommend this home to friends and family.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you, Marilyn, we appreciate you taking the time to leave feedback for Ashcroft Care Home. We are so sorry to hear about your father-in-law but are so pleased you felt that our team lived up to expectations and treated him with dignity and the compassion he deserved during his time at our home. The care and wellbeing of every resident is our number one priority, so it is rewarding to hear such kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.

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Review of
Ashcroft Care Home
from Sheryl G (Daughter of Resident) published on 11 August 2021

Submitted via Website • Report

Overall Experience

I always find the staff friendly and caring. They appear to have a good understanding of my dad and his care needs, likes and dislikes. The home and my dad's room is always clean and my dad is always clean and well presented when I visit.

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Review of
The Gables
from Granville R (Son of Resident) published on 15 October 2020

Submitted via Website • Report

Overall Experience

A comfortable home, not too large with a homely environment and good care given by staff who have worked extremely loyally during difficult times.
My mother has been a resident for five years, and recently all furnishing have been upgraded to a high standard.
Residents are encouraged with activities

suitable to their abilities and enjoy these.
Food is good and residents have regular meal times.
I live many miles away and recently have been unable to visit very frequently. Staff are conscious of keeping me informed and helping with communication with my mother.
I feel confident she is well cared for and loved by staff.

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Review of
Ashcroft Care Home
from Mandy C (Daughter of Resident) published on 8 October 2020

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic staff, my dad could not have a more lovely bunch of people looking after him. During this very difficult time have done their best to keep us updated on him.

Reply from Kristen Fitzgerald, Marketing Assistant at Ashcroft Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Ashcroft Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
The Gables
from J S (Granddaughter of Resident) published on 17 August 2020

Submitted via Website • Report

Overall Experience

My grandmother was a resident of this home and I wanted to say how much I appreciated how well she was treated well. The staff ensured that she was treated with the utmost kindness and dignity. The food was delicious and lovely and they had things to do at the home. I understand that there was a new

manager in place and new owners and they were keen to ensure that everyone was very happy and that they were focussing on refurbishing this home to make what was once a dated home to look really nice and modern. I would highly recommend this home to anyone looking for a fantastic service.

Reply from Jay Dodhia, Proprietor at The Gables

Thank you very much for your kind review and we are delighted with the recommendation.

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Review of
Ashcroft Care Home
from A J (Daughter of Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care and attention my relative is getting. They enjoy the food, and always look clean and well looked after. The staff always have time for any questions I ask and are going the extra mile to keep communications going during the lockdown.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you for letting us know how we are doing at Ashcroft Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review of
Ashcroft Care Home
from J R (Daughter of Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience

Very helpful and friendly staff. Clean and a pleasant place with plenty of activities for everyone of all abilities.
I can't thank the staff enough.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review of
Ashcroft Care Home
from J T (Husband of Resident) published on 2 June 2020

Submitted via Postal Card • Report

Overall Experience

Providing a good standard of care and keep family informed of the 'lockdown' situation.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. Have a wonderful day.

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Review of
Ashcroft Care Home
from J B (Friend of Resident) published on 22 April 2020

Submitted via Website • Report

Overall Experience

I find the staff at this home hardworking and caring, they all go above and beyond to look after not only my friend but everyone in there. Nothing is too much trouble. The service residents receive is always with a smile and love. Management are always available to go to should you need them and approachable

with a caring approach. The home provides a loving environment for all involved. A brilliant place. Will always recommend. Thank you.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you, J B, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review of
Ashcroft Care Home
from Gayle M (Daughter of Resident) published on 22 April 2020

Submitted via Website • Report

Overall Experience

Never since my mum has been in care have I more needed to be able to trust the people who look after her. Currently, in the middle of lockdown, we are unable to visit mum. It is a testament to their compassionate, hard-working, dedicated staff that I know that we can relax in the knowledge that she

is receiving the best care possible. I phone up and they are full of news about Mum, optimistic, friendly and helpful. Despite the dreadful and worsening situation for care homes generally, most of the staff are still at work and still as kind as ever. We know how hard things must be - thank you all of you at Ashcroft. God bless you all.

Reply from Olivia Shields, Marketing Assistant at Ashcroft Care Home

Thank you, Gayle, for letting us know how we are doing at Ashcroft Care Home. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. We also appreciate all of your wonderful comments about our team. They are working incredibly hard through a difficult and challenging situation, so we really appreciate all of your kind words and feedback. Take care Gayle, we look forward to seeing you again soon.

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Care Homes Owned by Serene Care Ltd in Derbyshire

Serene Care Ltd Locations in Derbyshire (2)

Serene Care Ltd Reviews in Derbyshire (35)

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

The Gables

Ashcroft Care Home

The Gables

Ashcroft Care Home

Ashcroft Care Home

The Gables

Ashcroft Care Home

The Gables

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

Ashcroft Care Home

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