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Care Home Owned by Serene Care Ltd in Warwickshire

8.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Serene Care Ltd in Warwickshire

Serene Care Ltd Locations in Warwickshire (1)

 

1 Care Home owned by Serene Care Ltd in Warwickshire

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Rugby Care Centre

53 Clifton Road, Rugby CV21 3QE 

7.6 101 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 29 Rooms

Serene Care Ltd Reviews in Warwickshire (101)

8.2
Serene Care Ltd has a Group Review Score of 8.2 (8.175) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serene Care Ltd must have a Review Score.

Overall Experience

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Review of

Rugby Care Centre

from Cymbre B (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Rugby care centre for nearly 2 years. We are very pleased with the service that my mother receives in the centre. The staff are second to none and provide individual care for her. They attend to her every need and show her love and affection.
We feel very lucky to have got her a
place at Rugby Care Centre and would hate for her to leave.

Reply from Pranali Tanna, Executive Administrator at Rugby Care Centre

Thank you so much for your heartfelt feedback! We are truly delighted to hear that your Mum has been happy with the care she's received over the past two years. Providing individual care with love and attention is at the core of what we do, and it means the world to us to know that you feel reassured and pleased with her experience. We are so grateful for your kind words and trust-they inspire our team to continue delivering the best care possible. Thank you for sharing this lovely comment!


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Review of

Rugby Care Centre

from Marc T (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This being my first visit to Rugby care home I definitely feel a lot more relaxed to know my Mother is in such good hands. seeing the level of care from the hard working team has put my mind at ease.
knowing my Mother is in such capable hands and getting round the clock care and attention really does
mean the world to me and i can see that she's happy.


Thank you so much everyone at Rugby Care Home who make my Mum's quality of life so much better.


Reply from Pranali Tanna, Executive Administrator at Rugby Care Centre

Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us to hear that you feel reassured and at ease knowing your Mother is happy and well-cared for. Our dedicated team works hard to provide the best care and create a warm, supportive environment for all our residents, and it's incredibly rewarding to know we've made a positive difference.We're so grateful for your trust in us, and we'll continue to do our very best to ensure your Mum's happiness and well-being. Please don't hesitate to reach out if there's anything we can do to support her further.Thank you again for your wonderful feedback-it's truly appreciated by everyone here at Rugby Care Home.


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Review of

Rugby Care Centre

from Sally M (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, caring, thoughtful, very happy to assist residents and relatives.
The rooms are adequate but really very small and not sufficiently roomy for relatives to visit. Visiting in the sitting room can be noisy at times because of the TV so conversations can be tricky.
I'm hopeful
that the garden will be used more this year when warm weather allows.

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Review of

Rugby Care Centre

from Linda W (Wife of Resident) published on 3 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

When I saw the house, it looked like the Hammer House of Horror. It is dark and gloomy. My husband's room had only a flimsy 5 tog cover on the bed with the stuffing in it sparse and patchy through age and years of use. The whole place, including the back garden, has exposed pipes (I suspect sewer pipes
by the smell). The paved pathways are so uneven and are a trip hazard.
Most of the residents were asleep in their wheelchairs or asleep at the table, with faces in their food. Staff were so overworked they had no time to chat to residents.

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Review of

Rugby Care Centre

from Matt H (Son of Resident) published on 3 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Rugby Care Centre for almost 18 months now and we are more than satisfied with the care he is provided.
Dad suffers from dementia, but it is clear when we visit that he is extremely well looked after, and content, in his surrounding. The staff and management are excellent
and provide an excellent level of care and attentiveness. It was Dad's 80th Birthday last week and the staff provided food and balloons when his friend visited to celebrate with him, which was brilliant and really appreciated.

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Review of

Rugby Care Centre

from P H (Friend of Resident) published on 3 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was one of a small group of friends who visited a resident for his 80th birthday. Not only were we provided with a nice room so that we could meet all together, and we were delighted to see that our friend appeared in a good state, evidently well-looked after. Moreover, the care staff clearly knew
him well, and were wonderful in providing a lovely buffet for us (too much for us to manage, in fact!). They even took photos that we can share of this very reassuring and enjoyable occasion. Many thanks to all concerned.

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Review of

Rugby Care Centre

from Lin M (Son of Resident) published on 7 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years. Throughout this time I have always considered her support and care to be extremely caring and professional. The carers really care, building a good rapport with the residents. I feel very confident that my mother is in good hands.

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Review of

Rugby Care Centre

from Cherry K (Friend of Resident) published on 20 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care second to none. The staff are so friendly and caring - nothing seems to be any trouble.

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Review of

Rugby Care Centre

from D S (Son of Resident) published on 10 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager, Carers and the Activities Coordinator and all of the other brilliant staff look after mum with care, compassion, humour, and experience which really engages her and gives our family comfort in unprecedented times, we are really appreciative of all of the things they all do on a daily basis
and the chats on the phone.

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Review of

Rugby Care Centre

from M D (Resident) assisted by family/friend published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and content with the care given to me and feel safe and secure with my care.

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Review of

Rugby Care Centre

from Linda D (Daughter of Resident) published on 14 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and attention given to my mum. Nothing is ever too much trouble either for the caring staff or management.
You feel welcome as soon as you walk in the door.
Thank you to everyone your care for my mum is greatly appreciated.

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Review of

Rugby Care Centre

from June W (Niece of Resident) published on 26 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time my aunt was in this care home for respite, the service and care for her was outstanding. We all take comfort to know that there is a home for her to go into; should she ever need it.

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Review of

Rugby Care Centre

from Rob (Son of Resident) published on 26 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, they spend lots of time with the residents and most important of all, the staff all understand the residents and what is going on at this point in their lives. I would recommend Rugby Care 100%.

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Review of

Rugby Care Centre

from B R (Daughter-in-law of Resident) published on 25 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my father in law not coping at home and was delighted when he moved into Rugby Care Centre. Its been a great relief and I can see he is well taken care of there.

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Review of

Rugby Care Centre

from Lisa (Granddaughter of Resident) published on 24 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and really took care of nan really well. They always went above and beyond and nothing was too much trouble.

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Review of

Rugby Care Centre

from Stacey R (Niece of Resident) published on 24 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to send a quick note to say that the team at Rugby Care Centre really are doing a good job. The home is so lively and fun all the time which is so different than other homes which tend to seem so quiet in comparison. There's things happening all the time and I think that's very nice for
the people that stay in the home. Also, it's good that they are just on a main highstreet so they can get out and about easily.

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Review of

Rugby Care Centre

from Nick W (Grandson of Resident) published on 24 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran came in for respite under the moving on bed system and the staff were absolutely wonderful in getting her rehabilitated and on her feet.

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Review of

Rugby Care Centre

from Donna P (Granddaughter of Resident) published on 20 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend this care home more highly - gran has been made to feel very welcome and settled in wonderfully. The activities are great and very lively environment.

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Review of

Rugby Care Centre

from M B (Daughter of Resident) published on 19 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

-Mum has been really well looked after and taken care of - the food is lovely, and the staff are very kind and caring.

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Review of

Rugby Care Centre

from Garrie K (Grandson of Resident) published on 19 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very nice home and I like that my nan has always been treated with love , respect and kindness which I appreciate is not always easy. The staff are lovely and show great care, they are approachable and whenever I visit there is always a lively and happy atmosphere and you can tell that the
staff like being there.

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Awards / Recognitions (0)

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