How many Care Homes does Navigation Care Ltd own?

Navigation Care Ltd own 1 Care Home.

Which Navigation Care Ltd Care Homes have the highest review score?

Rushall Care Home has the highest review score.

Navigation Care Ltd | 2 Care Homes

Review of
Rushall Care Home
from Matthew M (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I never normally leave reviews but I just have to promote how Wonderful Rushall Nursing Home is.
After a number of falls it was obvious that my Mom was not safe at home on her own. After many hours of searching for the right place Rushall Nursing Home stood out from the rest.
The way the staff lined

up and welcomed my Mom when she first arrived bought tears to my eyes.
Every single member of staff are Amazing and the care is off the scale Wonderful. The food is Fantastic and nothing is too much trouble.
The lounge is a lively hub with so much going on.
Mom got lucky by having a corner room with double aspect windows which has everything she could possibly want.
We have put in photos and items to make it feel like her old home which is totally encouraged.
I sleep easy now knowing Mom is Safe, warm and comfortable with 24/7 Wonderful Care.
Thank you from the Bottom of my Heart to every single member of Staff and to the Lovely resident black Labrador.
God Bless you All.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind words and positive feedback! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate and high-quality care, and it means the world to us to know that our efforts are making a difference. If there's ever anything we can do to further support you or your loved one, please don't hesitate to reach out. Thank you again for your trust and support!

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Review of
Rushall Care Home
from K B (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

The care that my mom is receiving is brilliant, angels, nothing is too much trouble. Excellent care. Excellent empathy.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review of
Rushall Care Home
from M A (Brother of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My brother was a resident at Rushall Care Home for about two years. Unfortunately, he spent almost the entire time in bed and refused to mix with the other residents. The staff and I encouraged him to mix with the other residents but he flatly refused. The staff were very kind and attentive despite

his sometimes obstinate ways. I cannot fault the care he received. He was given a large room and allowed to have his artwork around the walls. Perhaps the food could have been better but it is difficult to comment because he was very picky in what he ate.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Brother is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.

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Review of
Rushall Care Home
from Sue P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Moved mom here hoping she would get some interaction with other residents and gain some enjoyment to her life as due to mobility issues and reliance on carers for everything at home her mood was very low. Unfortunately due to medical issues, this turned out not to be the case and she deteriorated much

quicker than we thought or hoped. I cannot fault any of the team at Rushall in looking after her and keeping us as a family updated with her care. Sadly her end came quicker than we thought or hoped but we were supported all the way through and Mom was treated with the utmost respect prior to and after her passing. Sadly she did not get to enjoy the many activities and benefits this care home had to offer but I would not hesitate to recommend to other families this is a place with a big heart and people who work there care about the residents and their families.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words your family is our family especially more so when delivering end-of-life care. We always strive to offer the best care possible.

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Review of
Rushall Care Home
from Donna Teresa L (Guardian of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I am a carer of a service user with learning difficulties, who resided at Rushall Care Home in December 2024. He was extremely poorly when he arrived there. The staff were brilliant with him and showed him respect and were extremely caring. He had medical issues that they dealt with extremely well.

I really appreciated how they kept me informed of the severity of his condition, which mentally helps you prepare for the inevitable. The thing which I was most grateful for, was that they made two phone calls to me on the day that his breathing became delayed, which meant I was able to rush back in and be at his side when he took his last breaths and sadly passed. For this, I will be forever grateful. There were so many fantastic staff and unfortunately, I haven't got all of their names but remember two girls in particular and the brilliant Manager. Thank you so much to them all they are all a credit to the care home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. We always strive to deliver the best care possible here at Rushall. My team and I are so very pleased that you are happy with the care being provided.

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Review of
Rushall Care Home
from Frances O (Niece of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident here for fourteen months and her overall health and well-being has improved greatly. Her weight has increased and she joins in with all of the activities. She is much happier than when she was living alone and is always smiling when I visit her on a daily basis. I am told

she enjoys all her food and she particularly enjoys activities with the children from the nursery. The staff are always kind and treat the residents with dignity.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your very kind review. I will pass on your lovely compliments to the whole team. Your family are our family too.

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Review of
Rushall Care Home
from C H (Friend of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

In our experience of visiting our friend in Rushall:
The staff are always so helpful and reassuring. The activities are amazing, there is always something going on for all the residents. They are always having a laugh and participating in things from exercises to bingo to sitting and enjoying singers

there is something for everybody. Our friend is happy and settled which is the main thing, and in the bargain the food is excellent. A lovely homely atmosphere exists in this care home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.

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Review of
Rushall Care Home
from Sue H (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Mom was a resident at Rushall for 5 years. They were 5 years filled with love, respect, laughter, and care. Having vascular dementia meant that part of her life was taken from her. Every member of the team treated her with dignity, patience, and understanding.
Her care was amazing. We were always

informed about moms' physical and mental health and wellbeing. Because the team spent time getting to know Mom, they were able to spot any changes and react accordingly. This meant that my sister and I were able to relax and enjoy time with Mom without any concerns.
From day one, Mom, ourselves, and our families were welcomed into the Rushall family.
Mom sadly passed away in October. The team were once again amazing. They not only cared for Mom during her final days but also cared for us. It was evident how much they loved and respected her.
Rushall is an amazing home run by incredibly caring, knowledgeable & loving people. Thank you, team Rushall for helping create such fabulous memories.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.

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Review of
Rushall Care Home
from Joy W (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Our mom lived at Rushall Care Home for the last two and a half years. Sadly she passed away in August aged 93 years. Right from day one we felt the love and care of this home. The staff are absolutely amazing in every aspect and my mom loved them all. Nothing is too much trouble and they not only look

after the resident but their families as well. In Mom's last days, we were obviously heartbroken but the care and compassion shown to us was just outstanding. I would have no hesitation in recommending this Care Home 100% to anyone looking for a home for their loved ones. This is the gold standard of care which all Care Homes should be striving to achieve. Well done team Rushall.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.

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Review of
Rushall Care Home
from Steven P (Son of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

The care home was simply excellent. The facilities were good, the food excellent and the rooms comfortable.
However, what marks this home out as exceptional is the staff. They could not have done more for the care of my Dad in his final few months. They made him feel safe, they made him laugh and they

made his final days comfortable and dignified.
I would have no hesitation recommending this facility to anyone who needs to be looked after by wonderful people.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review of
Rushall Care Home
from Sue E (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

Mom spent the last 2 and a half years of her life in this brilliant home until she passed away on 7 July. I was consulted about her care throughout and she was always treated with dignity and respect. Everything was done in Mom's best interests so I was confident in the care she received. Visitors were

always welcomed and made to feel at home. I will never be able to thank all the hardworking staff enough for the love and care she was given. They were just like her family for the time she spent here. I would highly recommend Rushall to anyone looking for a place for a loved one.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Mom is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.

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Review of
Rushall Care Home
from Alison M (Sister of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

My sister was admitted as a palliative care patient. We were quite concerned about how she would deal with this but are grateful to say that, from the initial phone call with the manager, and throughout her care, every person that we have spoken to or met has been reassuring, informative, understanding

and, above all, caring. Everyone has made the utmost effort to ensure that my sister was, comfortable, settled and at peace and has made us, as a family, feel very welcome and involved. I am extremely grateful for the outstanding care that she experienced in her final weeks and wouldn't hesitate to recommend Rushall Care Home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for this lovely feedback, I will pass your kind thoughts over to my dedicated team. All the very best from my team and I here at Rushall Care Home.

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Review of
Rushall Care Home
from Laura C (Niece of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

After seeing the care my uncle received here in 2021/2022 my auntie chose to come to this care home herself. Since arriving in January she has been cared for daily by the most polite and loving staff members and really enjoyed the Farm on Wheels day which really perked her up. I really can't thank the

team enough for everything that you're doing for her and for even taking the time to make my children feel welcome and special every time we visit. A special shout out to one member of staff in particular who goes above and beyond for everyone who walks through the door and always has a colouring book and pens up her sleeve for when the kids come. Absolutely beautiful people. Thank you!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments to the whole team.

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Review of
Rushall Care Home
from J D (Friend of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Thoroughly pleasant experience. Staff helpful and polite, having provided a room and birthday refreshments for a dozen people. Everywhere and everything clean and hygienic. A pleasant atmosphere and ethos throughout made for an occasion to be remembered.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for leaving us this feedback. It's very much appreciated.

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Review of
Rushall Care Home
from Keith M (Nephew of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

My aunt spent the last 7 months in Rushall Care Home, and everyone there made this time a happy one for her, she immediately settled and made friends, and we found all the staff friendly and extremely helpful, from the first day until she recently passed away they couldn’t have done more to make her

time there enjoyable, and we’ll always be grateful for the dignified and respectful ending of her life.
We would recommend the home to anyone considering a facility for a family member.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.

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Review of
Rushall Care Home
from Karen R (Daughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

My mom went into the home on 1st December 2023. She died on 3rd February 2024. My mom was so happy and comfortable. We can't thank all the staff enough for the care they gave my mom. Everyone is one big family. Nothing was too much. They are all amazing.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review of
Rushall Care Home
from Jan M (Daughter of Resident) published on 8 February 2024

Submitted via Website • Report

Overall Experience

This home has been amazing to my mom and us as a family, the support I received is second to none! The best thing is it's genuine. I can't thank them enough. My mom sadly passed away 26/12/23, right to the very end, the staff looked after my mom and us like family. The manager always had a hug for us,

the assistant manager was the same, the lady in the office was so lovely and the nurses especially, were incredible, with me, to the bitter end the night mom passed. The night nurse was an amazing man. The carers are just amazing, wish I could name them, you are the best and such a huge part of my life like my family, forever! The kitchen staff are brilliant, helpful lovely supportive, cleaning staff lovely again very supportive and all hard working. Last but not least entertainment coordinator, you do such a great job so many fun times summer spring, autumn winter always something happening putting residents first with the help of the staff, I miss you all that's why I still pop in. Thank you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind review. I will pass on your wonderful compliments on to the whole team, we miss your mother (and your visits) very much. Our Rushall is not the same without you all.

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Review of
Rushall Care Home
from Andrew D (Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

I was there for 11 months. I gave it 2 as I can't fault the kitchen, domestic and some carers. The management was appalling though. As a paying resident, you are meant to feel as if staff work in your home. Not at all it is more like you live in their place of work. The manager once grabbed my wheelchair

and said get to your room. Also, he slammed the office door on me shouting I'm the general manager I do as I want. No, go away. A resident's daughter witnessed all this. Anyway, I was taken to hospital once as I am high risk having 3 operations on a brain tumour and 6 weeks of radiotherapy. I was discharged and not allowed to enter and today my room has been sold. I had to get family to collect all my belongings (TV, clothes, even my own wifi router on pay monthly sim). Also, I've still not had my resident fund money returned 6 months later. If you are thinking of leaving a family member with no capacity there please avoid!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you for your review,

Please allow me to fact review the points you have raised.

I was there for 11 months - This is correct.

I gave it 2 as I can't fault the kitchen, domestic and some carers – Thank you for advising that my kitchen and housekeeping staff were good. My very dedicated clinical staff worked endlessly hard to support you and your care needs and your visiting family also.

The management was appalling though – I am very aware that you have raised numerous allegations through our internal complaints system, social workers, safeguarding and CQC departments, sometimes in name and sometime you have attempted to remain anonymous. All responses from us here at Rushall Care Home have been submitted without any further concerns.

As a paying resident, you are meant to feel as if staff work in your home. Not at all it is more like you live in their place of work – Your care costs were funded through social services, here at Rushall we support a lot of residents who require social funding. Despite only being a 36-40 bedded nursing environment, we support a lot of residents with complex care needs, we do our very best to ensure that our care home remains a relaxed, friendly and a caring space for all those who live here and visit us.

The manager once grabbed my wheelchair and said get to your room. Also, he slammed the office door on me shouting I'm the general manager I do as I want. No, go away. A resident's daughter witnessed all this – this “allegation” has already been reviewed through social workers, safeguarding and CQC departments. Your version of these events is very different to the facts of the event. Based on the fact that your own care needs impacted entirely on other frail residents and their family when they tried to visit. 30 days’ notice was required to be served, to protect my other vulnerable residents of risk from you and to my hard-working team of staff from verbal, physical and virtual threats made by yourself.

Anyway, I was taken to hospital once as I am high risk having 3 operations on a brain tumour and 6 weeks of radiotherapy. I was discharged and not allowed to enter and today my room has been sold – this is partially correct, clinically you were required to go to hospital for a review. Your social worker had arranged for you to go to your new placement the next day. However, as you self-discharged from hospital without medical authorisation this further impacted on your discharge from Rushall Care Home. It was deemed that allowing you in to the building to collect personal items was too much of a risk to my other vulnerable and frail residents. Your room was not sold and your family collected your items for you that afternoon.

I had to get family to collect all my belongings (tv, clothes, even my own wifi router on pay monthly sim) – this is correct.

Also, I've still not had my resident fund money returned 6 months later – At this present time there is still £7 in your resident fund ledger, despite numerous attempts to contact your family to arrange making this refund, our prompts have been ignored.

If you are thinking of leaving a family member with no capacity there please avoid! – Thank you for leaving your opinion and views about supporting residents living without capacity, however, we are currently supporting numerous residents deemed to not have capacity, these residents and their families have not raised any concerns with regards to our care delivery.

We really do hope that you are now receiving the care you require in a more suitable care environment which can support your increasing care needs, all the very best.

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Review of
Rushall Care Home
from Sue C (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

The care my 98-year-old mom received at Rushall Care Home was simply the very best she could have had and we could have hoped for. The staff were amazing carers and nothing was too much trouble. She couldn’t have spent the last 2 weeks of her life in a better place. We would 100% recommend this care

home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words your family are our family especially more so when delivering end of life care. We always strive to offer the best care possible.

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Review of
Rushall Care Home
from S F (Daughter-in-law of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was here for 2 weeks end-of-life. Everyone I met was simply amazing, lovely and caring people. I will definitely recommend.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your kind words, my team and I are so pleased to hear that you liked the care being provided for your loved one.

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Care Homes Owned by Navigation Care Ltd

Navigation Care Ltd Locations (2)

Navigation Care Ltd Reviews (72)

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

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Rushall Care Home

Rushall Care Home

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Rushall Care Home

Rushall Care Home

Rushall Care Home

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