Healthcare Ireland Group in County Down | 6 Care Homes

Review of
Cairnmartin Court
from Iain R (Son of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My father spent nearly 1 year in the care of Cairnmartin Court Nursing Home, initially on the ground floor, but then to the first floor where he was able to receive the care and attention for his medical requirements. As a family, we cannot speak highly enough for Cairnmartin. We all felt he received

the best level of care and attention during his stay and that every member of staff went over and beyond, always taking time for my father and his family.
Cairnmartin was always presented to a very high standard and was also always spotlessly clean throughout.
Catering was excellent with a variety of meals and refreshments.
As a family, we would not hesitate to recommend Cairnmartin as a place to facilitate your loved ones knowing they will receive the respect and dignity they deserve.
Thanks you to all at Cairnmartin and best wishes.

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Review of
Railway Lodge Care Home
from S C (Niece of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

I am writing to express my heartfelt appreciation for the outstanding care my grandmother received at Railway Lodge. The staff were absolutely brilliant, providing attentive, compassionate, and professional care at all times. Always welcomed our family with a smile on their faces. The home has a very

positive atmosphere, where everyone- from the caregivers to the management team- exudes warmth and friendliness. My grandmother always felt valued and well-cared for, and it gave our family immense peace of mind knowing she was in such good hands. The dedication and kindness of the staff made a significant difference in her quality of life, and we are truly grateful for their exceptional service. Nurses always contacted us if there were any changes to Nanny. I highly recommend Railway Lodge Care Home to anyone seeking a caring and supportive environment for their loved ones.

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Review of
Blair House
from Andy W (Son of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Mum’s ward is getting a new kitchenette installed in the existing day room. That has meant her and the other residents being confined to their rooms for 4 weeks. 4 weeks - so far, of isolation. I’ve never seen any staff interact with mum other than dropping off food.
Mum is filthy, covered in food

and with food over her floor that remains from one meal to the next. She can’t use cutlery and uses her fingers to eat, but as her condition has gotten worse the staff haven’t kept up with the level of support she needs to eat. Food just turns to crumbs in her hands and then she’s left to sit in it.

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Review of
Blair House
from S G (Daughter of Resident) published on 30 March 2022

Submitted via Website • Report

Overall Experience

My father when into Conway suite and quickly declined. He has dementia and there were no activities or stimulation at all. He was there for 3 months.
Dad was not shown any respect or care, staff were even at times rude to visitors.
The final straw came when dad was wheeled to his room for our visit

and he smelled bad! I checked him and found faeces on his fingers. Dad is not mobile so he must have done it in bed the night before, meaning he ate breakfast with dirty hands and also meaning that he was not checked or washed that morning. I obviously lodged a complaint and received an acknowledgment outlining complaint timescales. I've heard nothing more and their timescales have passed! That shows how much they care for residents. Dad is no longer there thankfully. Please do not put a loved one in there.

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Review of
Blair House
from S M (Daughter of Resident) published on 14 March 2022

Submitted via Website • Report

Overall Experience

Yet again I have had to wash my father's hands and face.
The lack of basic hygiene care and respect for my father who has Alzheimer's is absolutely disgusting.
No comment cards as of a week ago, five hand sanitisers, only one with hand sanitisers in it.
Can not wait for our father to get home.
No

stimulation either for the residents in the Alzheimer's/Dementia suite, all he does is sit was his comment. Totally disgusted.

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Review of
Rosevale Lodge Care Home
from Heather H (Sister-in-law of Resident) published on 4 January 2021

Submitted via Postal Card • Report

Overall Experience

On behalf of my late husband and myself, we have always had complete confidence in the care of our elderly relative. She seems happy and comfortable. All members of staff are friendly and approachable. We realise they have had a very difficult season/year due to Covid, and we admire them all the more

for this. Thank you Rosevale, we still appreciate you!

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Review of
Rosevale Lodge Care Home
from J K (Daughter of Resident) published on 18 December 2020

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my mother receives staff go out of their way with the care they provide.

Reply from Karen Fleming, HR / Business Manager at Rosevale Lodge Care Home

Thank you for your feedback, we are glad that your mum receives good care.

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Review of
Cairnmartin Court
from Jenny S (Daughter of Resident) published on 19 October 2020

Submitted via Website • Report

Overall Experience

Extremely disappointed at the lack of support provided for our mother. Discharged in car park with no warning and no support or advice of alternative services available. Would not recommend this care home to anyone.

Reply from Fiona Archer, Home Manager at Cairnmartin Court

We are sorry to hear of your negative experience of Cairnmartin Court.
In this instance, we are aware that there were challenges in respect of ensuring that the resident was safely discharged from the home. This wasn’t ideal and wasn’t what any of us would have wanted but we are satisfied that our staff did all that they could to ensure the health and well-being of the resident.
As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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Review of
Railway Lodge Care Home
from Kate (Daughter of Resident) published on 16 September 2020

Submitted via Website • Report

Overall Experience

A few months ago my Mother sadly passed away at Railway Lodge, having had dementia and increasing physical frailty for some time. Although it was a very difficult situation with COVID restrictions, the staff worked very hard to support us as a family with very regular contact and provided superb end

of life care to my Mother. I can not commend the Care Home staff highly enough for their professional care, support and attention throughout and would not hesitate to recommend the Home to other families in similar circumstances.

Reply from Karen Fleming, HR Manager at Railway Lodge Care Home

Thank you for taking the time to review us. We are delighted that you had a positive experience with Railway Lodge.

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Review of
Rosevale Lodge Care Home
from L M (Niece of Resident) published on 20 January 2020

Submitted via Postal Card • Report

Overall Experience

Excellent support for the residents, friendly staff and caring. Efficient. Very supportive to my aunt who has been blind since childbirth. They treat residents with dignity in their last years of life which is wonderful as they may now have dementia and can't remember they were all normal people before

this horrible disease.

Reply from Olivia Shields, Marketing Assistant at Rosevale Lodge Care Home

Thank you, Linda, for your feedback and kind comments about our team at Rosevale Lodge Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.

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Review of
Rosevale Lodge Care Home
from C M (Daughter of Resident) published on 6 January 2020

Submitted via Postal Card • Report

Overall Experience

I have spent hours sitting with my mum and can hear how staff treat residents in other rooms. They are always kind and caring. They are sensitive to my mum's changing needs. Family and friends are always welcome. The staff contact us whenever there is a change in her condition or medication and this

is very reassuring as none of us lives nearby. Knowing mum is in such good hands has taken a huge weight off our minds.

Reply from Olivia Shields, Marketing Assistant at Rosevale Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Ardmaine Care Home
from M H (Son of Resident) published on 23 December 2019

Submitted via Postal Card • Report

Overall Experience

I found a very professional, friendly and genuine caring staff that met and who looked after my father.
They are all a credit to themselves and their profession and without doubt, make Ardmaine a five star home.

Reply from Olivia Shields, Marketing Assistant at Ardmaine Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Ardmaine Care Home
from Susan C (Daughter of Resident) published on 8 November 2019

Submitted via Postal Card • Report

Overall Experience

My mother has been in Ardmaine from July 1st and is very happy and content staff are very friendly toward me and I am happy with the care she gets.

Reply from Ronnie Cavanagh, Marketing at Ardmaine Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Rosevale Lodge Care Home
from B C (Nephew of Resident) published on 24 September 2019

Submitted via Postal Card • Report

Overall Experience

I always found the staff friendly, caring and professional while doing a job that could sometimes be difficult.

Reply from Jasmine Bracken, Marketing Administrator at Rosevale Lodge Care Home

Thank you for your comments about your recent experience at Rosevale Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review of
Ardmaine Care Home
from B M (Brother of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

Good security to enter/exit the home. The general atmosphere inside is one of peacefulness and quiet order.
Television programmes in the lounges seem irrelevant to the residents and can inhibit conversation. An alternative would be programmes/DVD's of nature/wildlife or general scenery with no sound

or else background music.
Staff are helpful, cheery and attentive to residents and visitors.

Reply from Olivia Shields, Marketing Assistant at Ardmaine Care Home

Thank you for letting us know how we are doing at Ardmaine Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review of
Rosevale Lodge Care Home
from Doris R (Wife of Resident) published on 28 June 2019

Submitted via Postal Card • Report

Overall Experience

Totally happy with the care my husband receives. Staff are excellent.

Reply from Ronnie Cavanagh, Marketing at Rosevale Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Ardmaine Care Home
from Brendan D (Son of Resident) published on 20 June 2019

Submitted via Website • Report

Overall Experience

My father has just finished 10 days of respite in Ardmaine. He was made extremely welcome and new faces from his last stay. The Manager was extremely kind he had an eye infection and it was looked at and antibiotics were given the next day. The staff are very friendly and visitors are made to feel welcome

it has been my father’s 3rd time to stay. I am very happy to recommend anyone’s parent’s having to go to Ardmaine I’d have no objection for my dad to return when required. Thanks very much.

Reply from Ronnie Cavanagh, Marketing at Ardmaine Care Home

Thank you, Brendan, for letting us know how we are doing at Ardmaine Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review of
Rosevale Lodge Care Home
from V M (Niece of Resident) published on 3 April 2019

Submitted via Postal Card • Report

Overall Experience

After visiting a selection of care homes in the Lisburn area Rosevale Lodge came top of the list. The staff appeared generally kind and helpful to their clients. The rooms are clean and cheerful and families encouraged to bring familiar items from home making their family member more relaxed.
Meals

are varied and nutritious with residents appearing to enjoy the dining experience. The square footprint of the unit is ideal for my aunt as she enjoys to walk. The only drawback to the unit is the lack of personal toilet/showering facilities. But overall both myself and more importantly my aunt enjoys her stay at Rosevale Lodge.

Reply from Ronnie Cavanagh, Marketing at Rosevale Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Rosevale Lodge Care Home
from W H (Brother of Resident) published on 3 April 2019

Submitted via Postal Card • Report

Overall Experience

Overall we are very happy and pleased with Rosevale. This is a good atmosphere, staff are friendly, informative and supportive.
Our relative is well cared for and appears to be quite content. We cannot thank them enough for their commitment... it's a 'highly commendable' team!

Reply from Ronnie Cavanagh, Marketing at Rosevale Lodge Care Home

Thank you for your comments about your recent experience at Rosevale Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Ardmaine Care Home
from E C (Daughter of Resident) published on 22 March 2019

Submitted via Postal Card • Report

Overall Experience

Overall I think my mother has and is currently receiving a good standard of care. There have been some issues raised about staff members but I do feel they were dealt with appropriately and efficiently. Some of the facilities such as buzzers in rooms would need to be updated and more user-friendly.

I would like to see more activities to stimulate residents and more exercise introduced. Presently the standard of care has improved and the majority of staff are very good.

Reply from Ronnie Cavanagh, Marketing at Ardmaine Care Home

Thank you for your comments about our home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Care Homes Owned by Healthcare Ireland Group in County Down

Healthcare Ireland Group Locations in County Down (6)

Healthcare Ireland Group Reviews in County Down (65)

Reviews Posted for members of Healthcare Ireland Group

Cairnmartin Court

Railway Lodge Care Home

Blair House

Blair House

Blair House

Rosevale Lodge Care Home

Rosevale Lodge Care Home

Cairnmartin Court

Railway Lodge Care Home

Rosevale Lodge Care Home

Rosevale Lodge Care Home

Ardmaine Care Home

Ardmaine Care Home

Rosevale Lodge Care Home

Ardmaine Care Home

Rosevale Lodge Care Home

Ardmaine Care Home

Rosevale Lodge Care Home

Rosevale Lodge Care Home

Ardmaine Care Home

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