Which Tricuro Ltd Care Homes have the highest review score?

Avon View , Coastal Lodge & April Court have the highest review score.

Tricuro Ltd | 4 Care Homes

Review of
Avon View
from Fiona L (Stepdaughter of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

I had broken my elbow and couldn't visit Dad for seven weeks and couldn't drive, I visited him today for the first time. Dad was clean shaven and really happy to see me. He ate most of his lunch and I told him why I hadn't visited. He was calm and pleasant and very lucid. We filled in a form. He has

been looked after really well in my absence and am so grateful to staff on the nurse line.

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Review of
Coastal Lodge
from Caroline W (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mother spent several, much needed weeks, of respite in Coastal Lodge after breaking her arm badly. All the staff there were very kind and looked after her very well. She went in with very little confidence after her fall but gradually gained more strength and self confidence with the care and physiotherapy

they provided for her. The food was good and the rooms were warm and clean. Many thanks, from mum and her family, to you all.

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Review of
Coastal Lodge
from S C (Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The site is very quiet so unless the person in the next room is deaf and turns the TV up loud you will get a good night's sleep. The staff are lovely, kind caring & professional although some of the agency staff need more training? Food is bland and boring, breakfast is cereal and toast. Lunch is the

only cooked meal, potatoes are hard and food tasteless. The evening is a cup a soup and sandwiches, usually ham, cheese or egg mayo made with egg white - no yolk? Food choice gets boring quickly. Desserts are usually nice, fruit or cake with custard. There is no medical attention. If you have an issue you are told to phone your own Doctor. Personal hygiene is a struggle. There is a small sink in the room but otherwise, you have to use the shower room. Great if you are able-bodied but if not you will need help from the staff who are usually too busy. You are told ask later, ask tomorrow or ask someone else, or we have run out of time.

Reply from Karen Churchill, Reablement & Integrated Care Manager at Coastal Lodge

Thank you for your review. Coastal Lodge is a short-term rehab facility for post-hospital discharge, which is why our rooms are basic and not en-suite. We maintain adequate staffing, but like similar facilities, we can't always provide one-on-one support, so some wait times may occur. We're pleased to hear about your progress with our therapeutic activities. Please clarify when you were instructed to contact the GP, as some guests prefer to manage this themselves. Our team is available 24/7 with handovers between shifts. We addressed the issue with hard potatoes at the time. Regarding the egg mayonnaise, we've updated the team that it contains yolks. Your feedback about bland food will be shared with the cook and catering Manager. The limited breakfast is designed to encourage guests to prepare their own meals, aligning with our enablement ethos. I apologise that your experience didn't meet expectations. Please feel free to contact me directly if you'd like to discuss further.

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Review of
Coastal Lodge
from Sheila G (Respite Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

I was a resident here during part of March/April 2024 and I would like to say a huge thank you to every member of staff I was in contact with during my rehab after I fell and broke my right femur. Everyone was so lovely and caring towards me and nothing was too much trouble. The food was good with a

varied menu every day and of course a lovely Sunday roast.
All the staff, carers, therapists, cleaners well everyone I was in contact with was kindness itself.
So thank you again.

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Review of
Avon View
from R S (Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very good and very caring. Altogether made a big health problem not so bad.

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Review of
Avon View
from Kathy S (Wife of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband has been in Avon View for three and a half years.
The last year in nursing.
The care in nursing has been wonderful not only for my husband but for me too.

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Review of
Avon View
from J S (Wife of Resident) published on 4 July 2023

Submitted via Postal Card • Report

Overall Experience

My husband was transferred from another care home after a stay of six weeks funded by the hospital. He was not happy at all, with poor care and cold food. He went to Avon View seven weeks ago and as he himself says it is as different as chalk and cheese. He is now happy as can be under his circumstances.

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Review of
Avon View
from Kathryn L (Daughter of Resident) published on 15 May 2023

Submitted via Website • Report

Overall Experience

Throughout Mum’s residency on Bluebell/Poppy with the team at Avon View (June 2021-March 2023) Mum was treated with the utmost respect and dignity; friendship and kindness; humour and diligent attention to care and medical provision. The wonderful team helped her settle in, taking part in the many

varied activities, and find her place within their community popping in and out of her room (especially in the difficult periods of covid restrictions) chatting and caring in equal measure. Avon View put mental and physical wellbeing in equal measure at the top of their care, taking time to sit and chat with Mum and supporting me was greatly valued. Twice weekly zoom calls with myself/brother and friends were priceless. Activities with her many friends were varied and enjoyable - including Alpaca’s, therapy dogs, cooking, gardening, crafts, Church services and games! Exceptional cleanliness of well equipped facilities and varied, enjoyable meals too! Avon View felt like home to Mum and to me.

Reply from Nadia Greenmaidan, Registered Manager at Avon View

Dear Kathryn, thank you for your heartfelt review. these are things we strive for on a daily basis and we feel privileged to have been able to deliver such a service to your mum. All the best.
Registered Manager.

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Review of
Coastal Lodge
from J F (Son of Resident) published on 2 May 2023

Submitted via Website • Report

Overall Experience

Mum has recently become unstable and lost confidence. Local hospitals have been there but under their own constraints, there is a desperate need for the gap after hospital and a return to home.
Coastal Lodge Care Home, its structure and staff, I cannot thank enough. Their time and dedication to the

patients' guests. Their vision to take steps and fill the missing gap.
Mum has achieved the goal to move slowly toward the greater goal of being at home with ongoing life support.
Everybody at Coastal Lodge is easily approachable. The service they give is first-class. A+.

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Review of
Avon View
from Susan C (Regular Volunteer) published on 12 April 2023

Submitted via Website • Report

Overall Experience

We are a group of ladies that knit fiddle blankets, Pom Pom exercise balls and fiddle toys for dementia patients.
We were invited to a coffee morning at the home, the atmosphere was wonderful, the residents were happy and laughing, and the staff were superbly caring, we were very impressed the leadership

was great and showed that it permitted throughout the whole home.

Reply from Nadia Greenmaidan, Registered Manager at Avon View

Thank you so much for your glowing review. We loved welcoming back our valued volunteers and we were so pleased to be able to share some of the great days we have at Avon View.
Thank you for your donations and time, you make a wonderful difference in people's lives.

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Review of
Coastal Lodge
from Beverly D (Daughter of Resident) published on 27 December 2022

Submitted via Website • Report

Overall Experience

What a lovely place. We cannot praise it enough. Following a fall, my mother was transferred there from Poole General Hospital for rehabilitation and ongoing nursing care. As a family, we were very happy with her care and treatment throughout her stay. The standard of care was exceptional. The staff

friendly, helpful, empathetic, compassionate and very professional.
Food and catering was of a high standard, with good quality food and menu choices, plus tea, coffee available throughout the day.
Our mother spent 6 weeks here and the input from the Occupational therapy team and physiotherapy was the best I have come across, with daily therapy and excellent communication regarding her treatment goals and discharge planning. The premises are very clean and well maintained with good levels of security. Access and parking were very accessible, which was essential to us when bringing our father to visit mum. A massive thank you to all the team who made our mother's stay comfortable.

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Review of
Avon View
from Susan J (Daughter of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

My father was placed at Avon View this year by the local authority from his previous care home. The care he receives is excellent in every way. There are staffing issues (as there are in all care homes) but not once has his care been negatively impacted. The staff treat Dad with kindness, patience and

compassion and promote his dignity. Dad is very frail and not keen to engage with others. The activities coordinator goes out of her way to spend one to one time with him. Dad is on the nursing floor and the nurses are excellent at keeping me informed of any significant issues. Hygiene is also excellent and this is very important to me and my dad. I would not hesitate to recommend Avon View to anyone looking for their loved one to be cared for so very well. I do not have to worry on a daily basis which is a huge relief to me.

Reply from Nadia Greenmaidan, Registered Manager at Avon View

Dear Susan, thank you so much for your review. At Avon View, we pride ourselves on delivering compassionate and attentive care and we are so glad that your father is having a positive experience. Warm wishes.

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Review of
Avon View
from Caroline G (Daughter of Resident) published on 13 August 2018

Submitted via Website • Report

Overall Experience

My father has been in the dementia unit of Avon View for 2 months and during that time he has been treated with enormous kindness and respect at all times. He was not easy to settle as his journey had taken him from home to hospital to temporary care home then finally to Avon View, but the home was

patient, worked closely with our family and he is now happy, settled and well cared for. I have witnessed a true example of person-centred care - led by exemplary management and wonderfully caring staff. The home is well thought out, clean, and the food excellent. The lovely lady I have seen carrying out activities could not have put more thought into her role - well done to you, on what I am sure is not a generous budget. Well done all of you and thank you very much.

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Review of
Avon View
from Shane C (Nephew of Resident) published on 23 May 2016

Submitted via Website • Report

Overall Experience

On my visits to see my Aunt (I spent most afternoons over a three week period) I found she was being treated with care, dignity and respect.
The help I received and still do, via phone, is outstanding.
I would have to say, on my overall visits, I flew back to Australia knowing that my Aunty is in

good hands.
Excellent care all-round.

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Review of
Coastal Lodge
from Rosa H (Daughter of Resident) published on 30 July 2015

Submitted via Postal Card • Report

Overall Experience

The Fearnes held a summer fare on Sat 18th July. It was a nice way to chat to other family members and to think we are all one big family. We are all going through the same thing together as a carer, family member etc. and the care of the patient is of upmost importance. The Fearnes offers a high level

of care and compassion.

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Care Homes Owned by Tricuro Ltd

Tricuro Ltd Locations (4)

Tricuro Ltd Reviews (15)

Reviews Posted for members of Tricuro Ltd

Avon View

Coastal Lodge

Coastal Lodge

Coastal Lodge

Avon View

Avon View

Avon View

Avon View

Coastal Lodge

Avon View

Coastal Lodge

Avon View

Avon View

Avon View

Coastal Lodge

Awards / Recognitions (0)

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