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Care Home Owned by O S W L in Torfaen

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by O S W L in Torfaen

Only the locations & reviews in Torfaen for O S W L are showing below.

View the details of all 3 locations (with 88 reviews) owned by O S W L

O S W L Locations in Torfaen (1)

 

1 Care Home owned by O S W L in Torfaen

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Llantarnam Lodge Care Home

Pentre Lane, Llantarnam, Cwmbran NP44 3AP 

8.6 21 reviews
"I cannot speak highly enough of the care my mother receives at Llantarnam Lodge. She has been there for several years and is very content…"   Read all 21 reviews
Location Type Care Home

Llantarnam Lodge is a modern, purpose built facility that provides high quality care. Llantarnam Lodge offers residents superior quality accommodation in single, spacious en-suite rooms each with their own wet room. The facility is packed with… Read more about Llantarnam Lodge Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 30 Rooms from £1,400 / week

O S W L Reviews in Torfaen (21)

9.4
O S W L has a Group Review Score of 9.4 (9.386) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to O S W L must have a Review Score.

Overall Experience

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21
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Review of

Llantarnam Lodge Care Home

from Paul D (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mother receives at Llantarnam Lodge. She has been there for several years and is very content and happy. The staff are incredibly dedicated, compassionate, and professional, always ensuring her needs are met with kindness and respect. I have complete peace
of mind knowing she is in such good hands. The staff are always prompt in answering the door and calls, and I generally have no issues with the level of communication. The team here truly go above and beyond, and the addition of new team members has further strengthened the level of service. I am deeply grateful for their hard work and commitment to making life better for everyone.

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Review of

Llantarnam Lodge Care Home

from P A (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely appalled by the level of care my grandmother received at Llantarnam Lodge Care Home. She suffers from dementia, and during her stay she was left alone without anyone checking on her for prolonged periods of time. This left her distressed and confused. The situation escalated when she
fell and suffered a broken hip, yet we were not informed by the care home staff. It was only when my grandmother's condition worsened that we discovered the extent of the neglect. She is now hospitalised, and her prognosis is uncertain due to the lack of proper care and attention she received at the care home. I submitted a review previously and the response from the director was that 'she is doing very well and ready to be discharged from hospital' which couldn't be further from the truth and misleading to the general public. The disregard for her well-being is utterly inexcusable, and I strongly advise anyone looking for a care home to avoid this place at all costs.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your review. We take all feedback as an opportunity to reflect revise and improve our services. Kind regards Rita Patel, Responsible individual


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Review of

Llantarnam Lodge Care Home

from Stephanie J (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid this Care Home at all costs. Communication is extremely poor - in my experience you are unable to contact the Care Home when you need to. They do not answer the phone or the front door. You are charged for your notice period even if your relative is hospitalised due to the Care Home's actions/lack
of actions. There are very limited activities for the residents. There are four care staff during the day for twenty-five residents and two at night for twenty-five residents even if residents are poorly/ requiring additional care. Management in my opinion don't have a true reflection of what is going on - they're unable to support their team. When you leave a negative review on carehome.co.uk their Responsible Individual and Director leaves a comment stating 'I am pleased to be informed that your grandmother is doing very well and that she is ready for discharge from hospital.' which is a total lie to make themselves look better to the general public.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your review and for giving us the opportunity to improve our services. Kind regards, Rita Patel, Responsible Individual.


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Review of

Llantarnam Lodge Care Home

from Kevin J (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I previously submitted a wonderful review for this care home prematurely after only two months of my mother residing at this care home and it was very much that, premature. I would not send my mother back to this home and would not recommend it to others.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your review and for giving us the opportunity to improve our services. Kind regards, Rita Patel, Responsible Individual.


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Review of

Llantarnam Lodge Care Home

from Heather L (Wife of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, attentive, and caring. Will not hesitate to use the home again. My son strongly agrees. Pleased to hear that they would accept my husband again.

Reply from Mahesh Patel, General Manager at Llantarnam Lodge Care Home

Thank you very much for the positive and kind comments, we would love to have your husband back here at Llantarnam Lodge. I will pass on this review to the team too.


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Review of

Llantarnam Lodge Care Home

from J C (Wife of Resident) published on 13 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with my initial contact with home. Staff very pleasant and most helpful. I was shown around the home which was very clean, bright and welcoming. The rooms were spacious and had ensuite facilities. My husband took a couple of days to settle in but after was quite at home. His daughter
visited and my son-in-law as I was away, both found him very happy. I would certainly use the care home again.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your kind words. Kind regards


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Review of

Llantarnam Lodge Care Home

from Julia P (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very happy with the care, kindness and professionalism shown to my mother by every single member of staff at Llantarnam Lodge. It was always such a pleasure going to visit Mum. I would ring the bell and someone would answer with a warm welcoming smile.

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Review of

Llantarnam Lodge Care Home

from Sharon C (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at the Lodge for 9 months and has loved it so far. The care staff are wonderful and work very hard to ensure Dad's needs are met and he is happy. The food is wonderful, although there could be a better selection of fruit or snack options throughout the day. The activities need improvement.
Parties and activities thrown by the staff are wonderful but a more consistent activities staff member would be ideal. Overall I am very happy with the care Dad receives and always feel as though he's being left in safe hands.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your review Sharon, it is very much appreciated. We take on board your comments regarding the snacks and the permanent recruitment of an activity coordinator - which is ongoing. I will be sure to relay your positive feedback to the whole team at Llantarnam Lodge. Kind regards.


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Review of

Llantarnam Lodge Care Home

from Victoria T (Daughter of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother resided at Llantarnam Lodge for 8 years, during which time she was cared for very well. My mother had dementia. Mum was very happy and content there. The staff are all very caring. The management staff were always extremely accommodating and supportive. The facilities are very good and clean.
The food is good. Fees are on the expensive side and did escalate year on year. The entertainment provided for residents unfortunately does fall short compared to other care homes. I would have liked to see more to occupy the residents and more inclusion of family members, regular coffee mornings, social events etc. Communication was also a little lacking in this area. Mum's end of life care was exceptional and very dignified and for that I will be eternally grateful.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Hi,
Thank you for your feedback and kind words. We, the staff management and myself were very fond of your mum and she will be missed dearly.
The areas of improvement you have mentioned will certainly be worked on with the current team in place. I wish you all the best.
Kind regards
Responsible Individual


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Review of

Llantarnam Lodge Care Home

from V P (Daughter of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Kind staff are always available should Dad want anything. Clean and bright environment where Dad is encouraged to eat drink mobilise and socialise. His vegetarian diet is well-catered for. So happy that Dad is happy and is gradually coming out of his shell. Thank you.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you for your feedback - I’ll be sure to relay your comments back to the staff and management - kind regards.


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Review of

Llantarnam Lodge Care Home

from B S (Son of Resident) published on 28 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is 98 years, stayed at the Llantarnam Lodge for about two weeks in July. He really enjoyed his stay. He said that all of the staff were friendly, kind, helpful and attentive. He enjoyed the food and the facilities. He also enjoyed interacting with other guests and residents. I had some
interaction with the manager and some of the other staff and found everyone to be professional, affable, approachable and helpful. I would thoroughly recommend Llantarnam Lodge to anyone looking for an excellent care facility.

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Review of

Llantarnam Lodge Care Home

from Hayley D (Daughter of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After both my sister and I looking after Mum for eight years we both realised we weren’t enough for her at the point she reached due to her Alzheimer’s. We cannot praise all members of staff at the home. Caring, attentive, professional and also a sense of humour! The staff are all so approachable, kind
and reassuring and nothing is too much trouble. At first, Mum found it hard to settle in, but with the patience shown towards Mum and constant reassurance from all members of staff, she got there in the end. The home is clean and inviting and she is now in a routine which has helped her immensely. She’s happy, has made new friends and we as a family are so very grateful for all their help in welcoming Mum into this wonderful environment. So a very big thank you!

Reply from Arun Patel, Director at Llantarnam Lodge Care Home

Thank you so much for your lovely feedback - I will be sure to communicate your kind words to the Manager and all the staff at Llantranam Lodge.


Kind regards.

Responsible Individual/Director


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Review of

Llantarnam Lodge Care Home

from E S (Daughter-in-law of Resident) published on 6 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home away from home. All the staff have been welcoming, kind and friendly. My mother-in-law has been settled and happy since the moment she arrived. I have been so impressed by the care she has received from everyone. I am told every day by my mother-in-law that the food is fabulous
and the ladies (carers) are so considerate, accommodating, and kind. The cleanliness of the home is excellent. What an amazing place. I would not hesitate to bring my mother-in-law back when the need arises.

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Review of

Llantarnam Lodge Care Home

from Annette W (Daughter of Resident) published on 25 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing home, the staff are always warm, friendly and welcoming. Cannot praise them enough. Their care is above and beyond not only to my mother, to all residents and their families.
The cleanliness of the home is excellent. What an amazing place.

Reply from Arun Patel, Director at Llantarnam Lodge Care Home

Thank you so much for your lovely comments - this really means a lot to us especially as we have had a tough 18 months of Covid, I will be sure to pass on your review to the management team and all staff.
Thank you again and take care.


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Review of

Llantarnam Lodge Care Home

from Tony W (Son of Resident) published on 19 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Llantarnam Lodge for a while now and as a frequent visitor, I find the staff very friendly and welcoming and always pleased to offer an update on how my mother is. A while ago, mum was in a dark place but now she is so far from that. Previously she wanted me to take
her home but now she frequently tells me how happy she is at the Lodge. The staff clearly have a focus on the needs of the residents, mum has Dementia and not only are there frequent activities and events, but there has also been a recent introduction of electronic pets. These devices can be very therapeutic, especially to those with Dementia, being around these pets, the difference in mum is astonishing, it is a joy to see. Yes, mum is in her own world but it's a happy place which is more than I could wish for. Personally I wish to send a heartfelt thank you to all the team at the Lodge, undoubtedly they have a challenging job to do but it is done very professionally.

Reply from Rita Patel, Director at Llantarnam Lodge Care Home

Thank you Tony for you lovely comments - I'll be sure to relay your thanks to all staff and management. Kind regards - Responsible Individual.


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Review of

Llantarnam Lodge Care Home

from Steve W (Nephew of Resident) published on 23 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Llantarnam Lodge provides an environment far superior to all others in the locality. It is well designed to provide the highest standard of care, using many state of the art systems to monitor and ensure a safe, secure home for all.
The Lodge is well managed and the staff are professional, courteous
and all have that caring gene. The Lodge manager leads by example and sets a service tone that echo's through everything in the home. I was most impressed with the way in which my uncle's ailments and needs were immediately recognised and provided for. Be it medical or wellbeing or simply a "like", it was catered for, swiftly and without having to ask or chase. They are simply "on the ball" across everything. Their attention to detail is impressive. The Lodge provides not just a care service but a complete care service. My first impression was very good and that has not slipped at all. Three months in, consistency of standards and service provision has not faltered.

Reply from Arun Patel, Director at Llantarnam Lodge Care Home

Thank you, Steve, for your kind words, I do feel your Uncle has settled very well with us. The manager and the team are very passionate about what they do and how they do it and will be very pleased to know that it's being noted and recognised. I'll take great pleasure in passing on your comments to the manager and the team. Kind regards Rita Patel Responsible Individual.


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Review of

Llantarnam Lodge Care Home

from Roger C (Nephew of Resident) published on 24 June 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved into this accommodation earlier this year. He has settled in extremely well and could not be happier.

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Review of

Llantarnam Lodge Care Home

from J T (Daughter of Resident) published on 24 June 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Llantarnam Lodge is excellent overall.
My father has been a resident for nearly 4 years. As this time has passed, he has required more help and attention. His needs have always been met by kind and considerate staff. The home is bright and the atmosphere is always pleasant. I would recommend the home
to anyone looking for a safe and happy home for their loved ones.

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Review of

Llantarnam Lodge Care Home

from J S (Daughter of Resident) published on 24 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Llantarnam Lodge for nearly 4 years and has been content and well looked after during that time. I would highly recommend the home. The staff and manager are approachable and caring and the surroundings are welcoming and extremely pleasant.

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Review of

Llantarnam Lodge Care Home

from Alan P (Friend of Resident) published on 20 February 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Llantarnam Lodge is a lovely place to go and spend the final journey for some in life. The staff are lovely and are always there with help and a warm smile, nothing seems to be a problem to them. It's a great satisfaction to know your loved ones are in good hands and I would truly recommend this nursing
home, truly to anyone just go and visit. I'm there most days and the love they show is always there, God bless you and your families.

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Awards / Recognitions (0)

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