Constantia Healthcare (Middlesbrough) Ltd in Cleveland & Teesside | 3 Care Homes

Review of
Middlesbrough Grange
from Jane R (Wife of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Management of this home do not follow correct procedures. My husbands care plan was not up to date and was only corrected when I flagged it up. We found ourselves in the position that my husband was evicted from the home with no eviction notice apart from when they tried to give me a backdated notice

which I refused to accept. No support was given when we had to find new accommodation. All this points are absolutely proven to be true. Still no apology given. Would i recommend this home?? Absolutely not. The care home is in direct need of refurbishment. There is no activity coordinator or activity programme to help stimulate the residents. Residents are currently all on one floor and are a mix of residential, dementia, complex needs and respite care. I would have given no stars but that option wasn't available.

Reply from Emily Whitehurst, Chief Operating Officer at Middlesbrough Grange

Thank you for sharing your experience. We are sorry you feel this way and appreciate the opportunity to clarify. Providing the highest standards of care is at the heart of what we do. We follow all regulations and best practices, and recent stakeholder inspections were successfully completed with positive feedback. Closing the top floor was necessary for vital refurbishment. Since acquiring the home, we have invested over 60,000, with more planned to enhance communal spaces, upgrade facilities, and create a warm, welcoming environment. Resident well-being remained our priority. We carefully assessed compatibility to ensure we maintained great support, and where needed, we offered smooth, compassionate transitions to another near Constantia care home.We continue strengthening our wellbeing programme and are also enhancing communication through Family WhatsApp Groups and Resident Gazettes.We truly value our residents and families. If you'd like to talk, we'd love to hear from you.

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Review of
Middlesbrough Grange
from Neil W (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Always above and beyond, always friendly towards residents. They are not just a person they are a family. Nice homely feel, special mention to one staff member, always above and beyond and always got time for my dad and residents.

Reply from Amanda Richardson, Manager at Middlesbrough Grange

Thank you so much for taking the time to leave such a lovely review about our home, we are delighted you are so happy with the care we provide to your dad.

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Review of
Roseleigh
from A H (Son of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Great staff who provide a caring environment. Staff are very attentive to the needs of the residents and know each resident's characteristics providing additional care. Communication with the management is good.

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Review of
Roseleigh
from A G (Brother of Resident) published on 20 February 2024

Submitted via Postal Card • Report

Overall Experience

First class for residents and visitors.

Reply from Fiona Fewster, Manager at Roseleigh

Hi, thank you for your very kind review, we really appreciate it.

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Review of
Roseleigh
from S M (Son of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

Roseleigh Care Home is very clean and tidy, the staff are very caring and friendly to my mother and me when I visit.

Reply from Fiona Fewster, Manager at Roseleigh

Thank you for taking the time to leave a review of our home. We are happy that you rate us so highly.

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Review of
Roseleigh
from L F (Granddaughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

My nanna and uncle both live in Roseleigh and they are so happy and well looked after which makes me happy. The staff are always on hand to help.

Reply from Fiona Fewster, Manager at Roseleigh

We are always touched when a family member takes the time to leave such amazing reviews like this, thank you.

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Review of
Roseleigh
from B A (Daughter of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience

The staff in the home are excellent, very caring and professional. My mother has Alzheimer's and the family feel she is being really well looked after by the staff.
The facilities are always clean and tidy and the activities are very good for keeping the residents engaged and active.

Reply from Fiona Fewster, Manager at Roseleigh

What lovely comments to make about the home and giving us 5 stars for everything is amazing. We are so grateful.

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Review of
Roseleigh
from Ian C (Friend of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

When I visit the home, staff are always welcoming and friendly to me.
The home is clean and tidy and there is always some kind of activities going on
My friend receives excellent care and is very happy living in Roseleigh.

Reply from Fiona Fewster, Manager at Roseleigh

Hello and than you so much for your kind words about Roseleigh; we are very grateful.

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Review of
Roseleigh
from B G (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

We visited a lot of care homes before suggesting to my mam on Roseleigh becoming her care home. What stood out were the staff and how they cared for the residents. Roseleigh has an excellent team of carers with a wealth of experience. They are professional, friendly and well-trained. They are led by

a manager who is always accessible and greets you as you enter or leave the home. We feel we chose the best care home for my mam and totally trust all the team with my mam's well-being and also they achieve speedy assistance from doctor's surgeries when the needs arise. I recommend Roseleigh.

Reply from Fiona Fewster, Manager at Roseleigh

Hello, on behalf of everyone at Roseleigh, thank you so much for these amazing comments. We really appreciate it and are pleased you are so happy with the choice of our home for your mum.

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Review of
Longlands Care Home
from C M (Daughter of Resident) published on 22 June 2023

Submitted via Postal Card • Report

Overall Experience

Even though my beautiful mother has only been in the home since January and at first I was extremely upset over it all, I've been settled with the care, love and support from everyone working in the home. I am always made welcome.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello thank you for your kind words and maximum ratings, we are touched and very grateful.

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Review of
Middlesbrough Grange
from Tracey B (Daughter of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience

My mam has been in Middlesbrough Grange since February 2023, the staff instantly put our mind at ease and made mam so welcome, the staff go above and beyond, they all do a marvellous job and have lovely caring natures, it's now May and mam is so happy here, I visit every day and I see how hard the staff

work, they do an amazing job.

Reply from Tracy Hill, Manager at Middlesbrough Grange

Hello Tracey and thank you for taking the time to leave such a nice review, we are delighted you are happy with the care your mum receives at Middlesbrough Grange.

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Review of
Roseleigh
from R S (Friend of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

Everyone is very helpful and pleasant. The respect shown to residents is exceptional. As a visitor, the staff have always been very accommodating to answering questions and helpful with sorting any issues. We know that the lady we visit is safe and looked after, what more could we really ask?

Reply from Fiona Fewster, Manager at Roseleigh

Hello. Thank you for your kind words about Roseleigh, it's lovely that you think so highly of us.

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Review of
Roseleigh
from Chris S (Son of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience

The staff are very caring and take my mother's needs as a first priority. She is very happy in Roseleigh. I would have no hesitation in recommending this care home.

Reply from Fiona Fewster, Manager at Roseleigh

Hello and thank you so much for taking the time to leave such a nice review about Roseleigh. We really appreciate it.

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Review of
Longlands Care Home
from R H (Daughter of Resident) published on 5 June 2023

Submitted via Postal Card • Report

Overall Experience

My father has been in this care home for nine years and has been very happy. Although he is deteriorating, he is being well looked after and pampered. The staff are very kind, respectful and caring. I continue to be very impressed with all the people who work here and would recommend to anyone.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for your lovely comments about our home; we are very grateful.

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Review of
Roseleigh
from Martin B (Husband of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

In the two years that my wife has been a resident. The staff have shown nothing but love care and respect to all the residents and visiting family members. They keep me informed of any changes to my wife for which I'm grateful. Rate it 5 star - 100%.

Reply from Fiona Fewster, Manager at Roseleigh

Thank you for taking the time to leave such an amazing review of Roseleigh, we are very grateful.

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Review of
Roseleigh
from Denise F (Daughter of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

Dad's enjoying it here. Staff are very friendly and helpful. He's safe and secure.

Reply from Fiona Fewster, Manager at Roseleigh

We are delighted you are happy with the care your dad receives at Roseleigh. Thank you.

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Review of
Roseleigh
from Yvonne S (Daughter of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and very welcoming. If we have any problems or concerns, will investigate the matter fully and get back to you with any findings.

Reply from Fiona Fewster, Manager at Roseleigh

Thanks for taking the time to review Roseleigh, we are very grateful.

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Review of
Longlands Care Home
from M O (Daughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience

Overall very good standard of care.

Reply from Tina Kendall, Manager at Longlands Care Home

Thank you for taking the time to review the home and rating us so highly, we are very grateful.

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Review of
Longlands Care Home
from L B (Daughter of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

Looking for a care home and Longlands came up.
I made the correct decision for my mother's care.
Staff are respectful and adhere to all her needs, facilities are excellent and the whole atmosphere is calm and comfortable.
I can't fault them.

Reply from Tina Kendall, Manager at Longlands Care Home

Hello and thank you so much for taking time to review Longlands. We are delighted you are so happy with the care we provide to your mum.

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Review of
Middlesbrough Grange
from Janet F (Wife of Resident) published on 2 November 2022

Submitted via Postal Card • Report

Overall Experience

I have always found staff very helpful. The home and residents are very clean and a lovely atmosphere to go into.

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Care Homes Owned by Constantia Healthcare (Middlesbrough) Ltd in Cleveland & Teesside

Constantia Healthcare (Middlesbrough) Ltd Locations in Cleveland & Teesside (3)

Constantia Healthcare (Middlesbrough) Ltd Reviews in Cleveland & Teesside (100)

Middlesbrough Grange

Middlesbrough Grange

Roseleigh

Roseleigh

Roseleigh

Roseleigh

Roseleigh

Roseleigh

Roseleigh

Longlands Care Home

Middlesbrough Grange

Roseleigh

Roseleigh

Longlands Care Home

Roseleigh

Roseleigh

Roseleigh

Longlands Care Home

Longlands Care Home

Middlesbrough Grange

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