How many Care Homes does Allandale Care Group Ltd own?

Allandale Care Group Ltd own 2 Care Homes.

Which Allandale Care Group Ltd Care Homes have the highest review score?

The Croft & Heathermount have the highest review score.

Allandale Care Group Ltd | 2 Care Homes

Review of
The Croft
from I H (Son of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Amazing staff, one member especially.
Mum settled in quickly and made to feel at home.
Room beautiful.
The food is very nice.
The manager is very helpful.
Very welcoming.
The home is spotless.
Thank you girls for looking after our Mum.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for this lovely review. It is our pleasure to look after Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Adrian D (Son of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Croft review:
I can't speak highly enough about the entire team at the Croft.
They have managed our mum's transition from complete independence to a need for daily physical support with a fantastic level of professionalism, empathy, and dignity plus humour and warmth.
The Croft isn't a Care home,

it's a second family and I don't know where we would have been without them.

Reply from Joanne Evans, General Manager at The Croft

Our reviews mean so much to all the staff at Allandale Care Group, thank you so much we appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from L W (Niece of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Since my auntie has been in The Croft care home (December 2022), I have been very pleased with the care my auntie has received. The food is excellent. I feel very reassured she is getting well looked after. And would highly recommend The Croft care home.

Reply from Joanne Evans, General Manager at The Croft

Another lovely review for The Croft, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from H P (Sister of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

My sister came to The Croft approximately eight months ago. All the staff including the chef are outstanding! They genuinely care about the resits, nothing is too much trouble! If you want a particular food they will get it in. The food is excellent, full of flavours and attractively presented! The

upgraded lounge is enjoyed by the residents and visitors. A doctor visits weekly and when needed, which is reassuring.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind review. We always appreciate lovely reviews.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from D R (Son of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

As always the staff at The Croft are kind, helpful and always ready to assist when needed. Quite often they are very busy and will still go out of their way to assist my mother. They have a good sense of humour and always have a smile and a joke when needed. It's a very hard job but everyone I have

met at The Croft does their very best to help and make sure residents are in comfort and happy!

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your review. We always appreciate positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Max D (Grandson of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Lovely, caring staff that really give you the feel everyone is all part of a family. Always made to feel welcome, not short of a good joke and can't do enough for you! Patience and Ice Cream a plenty.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your lovely review, we are very appreciative of the reviews we receive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from C P (Respite Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

My first stay in a care home and I can't believe how lucky I am to have chosen this one. From the moment I arrived, nothing has too much trouble. The food is excellent, plenty of tea or coffee (most important!) and the care is exceptional. I am not here permanently but if I ever need care again I hope

there will be a room for me here.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much. To receive a review from someone who has received care in one of our homes is wonderful. Hope to see you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heathermount
from Zoe A (Granddaughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Gramps was diagnosed with Alzheimer’s in 2021 and he managed to stay in his bungalow for 12 months with care and support. He was a stubborn man as people know and he was still independent till the age of 92 however it did come to a time where he needed more support. Gramps moved into Heathermount Care

Home in 2022 and as you would expect we were anxious as a family over this. Well, what can I say. The love and care he received from the home was second to none. He was treated with the utmost respect, and I cannot thank the staff enough for what they did for our Gramps. Even to the very end, he was treated with such dignity that we as a family will be forever in their debt. You treated us like family, and we felt the home was our second home. I know you will miss him too and that is a true testament to the impact our Gramps had on people. I will miss hearing the stories you would tell us of his mischievous behaviour which again I cannot repeat out loud!

Reply from Joanne Evans, General Manager at Heathermount

What a lovely review for a lovely Gramps. Missed so much, never forgotten.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heathermount
from Mimi F (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

My 96-year-old mother moved into Heathermount 6 months ago as she'd become aware that it was becoming more difficult and stressful to look after herself. She had lived alone and entirely independently for over 70 years and so it was a huge adjustment for her, and a step she never imagined she would

have to take. She was helped to settle in over a few weeks by the kind and caring staff, for whom nothing is ever too much trouble. She continues to be very well looked after and treated always as an individual and with respect. Heathermount is a small home with a small, stable staff team and this creates a homely environment that is always cheerful, welcoming and positive. My mum particularly appreciates the excellent food, and we enjoyed spending Christmas Day with her at Heathermount where we were also made to feel very welcome. As her only child and living 5 hours away, it is greatly reassuring to know that she is comfortable and largely content in this phase of her long life.

Reply from Joanne Evans, General Manager at Heathermount

Thank you so much for your review, we really appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heathermount
from Barbara C (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

We have all been happy with the care my dad has received over the last 3 years. The staff are all very friendly and welcoming and the home is very clean and tidy which is important to my Dad. My dad mostly manages self-care as he likes to be as independent as possible but the staff are always on hand

to help if needed. I have put don’t know for activities as my dad chooses not to get involved in them. He mainly stays in his room but does venture to the dining room for meals.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your review. Activities are varied but we respect their choice when residents choose not to get involved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Heathermount
from S S (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My friend has now been in the home for a year and has gone from spending much of her time anxious and distressed to being happy and smiley. She's eating well and every time I see her she tells me how happy she is. Such a relief to have her well cared for.

Reply from Joanne Evans, General Manager at Heathermount

Thank you for your kind words. It is always our aim to have happy, well-cared for residents and know that their families and friends are also happy with the care we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from R P (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

I was highly recommended another residential home by the daughter of a resident there. Which then led me to visit both that one and The Croft. Both are run by the Allandale Care Group.
I was very impressed by both places.
But The Croft with just 10 residents felt the right place for Mum.
The relaxed

and friendly atmosphere is wonderful. Staff always make time to speak to visitors and residents. They are very supportive, warm and caring.
They took time to get to know Mum well and encourage her independence. The care she receives is excellent.
I have observed everyone from the office to cleaners, cooks, carers, being involved and contributing to the benefit and well-being of all the residents.
The teamwork is exemplary.
Family members are always welcome at any time and are involved and updated on any changes promptly.
We are very fortunate to have found this home for Mum and the dedicated staff have come to feel like extended family members.

Reply from Joanne Evans, General Manager at The Croft

Thank you for this lovely review. Mum is a pleasure to care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Jenny M (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

Have been meaning to do this for a few weeks (sorry). Following a long traumatic stay in hospital that I never thought she’d come out of, our family had to make the tough decision to look for a care home for Mum as Dad could no longer manage and neither myself or my brother live near enough to help

more. Cannot thank their general manager enough, she’s held our hands and guided us from the initial viewing, liaised with our useless social worker to get Mum safely settled. She arrived very frail and bewildered, fast forward to now she’s eating, dancing and literally skipping around, which she used to do a long time ago, but most importantly she has her smile back. All the staff are amazing so friendly, caring and treat Mum with such dignity. Nothing is too much trouble. You feel like you’re in someone’s home, it’s immaculate, the rooms are lovely with beautiful furnishings and attention to detail. The menus look great, keep saying to Dad to have a meal up there, he’s even planning to reside there! Thank you so much.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much Jenny. Mum is an absolute delight and brings so much laughter, we love her and her smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from S B (Friend of Resident) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

The croft is very well run. With the highest standard of care to all patients, and very clean. All the staff should be given a gold star for all their hard work. Well done to everyone at The Croft.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words, they certainly do deserve a gold star.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from C B (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

I feel so lucky that there was a vacancy at The Croft for my 93-year-old mother when she told me she couldn't cope any longer and needed to be looked after.
She couldn’t have asked for better care in such a lovely, friendly, and cozy environment. Within a very short time of arriving, she was much better

and a bit more like her old self. She was well-fed, helped to take her medication and she started to sleep well. She became quite forgetful and would often say that she hadn't eaten anything for breakfast. Some staff would frequently make her more toast and tea. Nothing seemed to be too much trouble.
All the staff treated her with respect and kindness and chatted with her as if she was an old friend. They were sensitive to her sadness at the loss of her independence, always quick to call for medical help if it was needed, and extremely professional in dealing with her complex medical needs. I particularly appreciated their support for me and my family.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your lovely kind words. Our carers really enjoyed caring for your Mum she is sadly missed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from J S (Daughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

The Croft, staff and management were truly amazing. From the time of visiting my father in the Hospital before being released to the Croft, to the time in the home, the care provided was exceptional and went well beyond our expectations. The Croft doesn’t just provide care, it provides a loving family

environment for all residents and families visiting. Constantly keeping us updated on a daily basis with care reports was a blessing and peace of mind to know my father was being cared for 24/7. Having spoken to regional care organisations on the Wirral, they all reported the same comments - how impressed they were with the Croft! A huge thank you from all the family.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words. It was our pleasure to look after dad. As a company we were immensely proud of how our staff cared for him, they went above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Deborah R (Daughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

Our mum is 95 and has been at the Croft for 3 years. She has a nice bright, comfortable room.
From day one staff were welcoming and got to know her personality and needs. As time has gone on and her confusion increased the staff have adapted their support. They look after her well and try to jolly

her along if she is feeling down. They understand her personality and try to keep her in good spirits. Because it’s small there is always someone nearby and staff pop in with a smile and a cup of tea quite often. The food is good. She is well cared for and the staff keep the family up to date about her care. We (her children) feel we can speak with staff to discuss our mum and feel welcome when we visit. The staff work very hard. Activities have improved a lot which is good. I haven’t rated activities- no reflection on the excellent activities coordinator. We think it would be better still if more hours were possible as she is no longer really able to keep herself occupied.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your review. Our new activities lady has made a huge difference over both of our homes and our residents are certainly benefiting from some new activities. We also look forward to the arrival of a brand new mini bus in the next couple of months and look forward to taking our ladies and gents out for day trips.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Graham N (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

I couldn’t be happier with the care my mum gets at The Croft. The staff are so friendly, caring and supportive of her needs. Mum’s needs have become more complex over time and the staff have adapted their approach and processes to ensure her continuing comfort and well-being.
The Croft is a wonderful

place - thank you to all.

Reply from Joanne Evans, General Manager at The Croft

Thank you so much for your kind words.
Our reviews are always so appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Ron S (Husband of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience

I would absolutely have no hesitation in recommending The Croft to anyone requiring care for a sick or elderly relative. My wife is fully immobile and requires significant care. The staff have been not just professional in their care and attention towards her but their humanity, compassion and sensitivity

have gone beyond what I and my family had expected in a care facility. They don't just care for my wife, they look after all of our family and friends when they visit and they literally can't do enough for any of us. It is such a personal approach they take to the individual and their family that it really does stand out as going beyond what the requirements of a care facility would typically provide and I am so thankful for that. What is a very difficult time has been made that much easier by the staff who keep us going with their light relief, their genuine care for my wife and us all and their humour, which I am incredibly grateful for.

Reply from Joanne Evans, General Manager at The Croft

What a wonderful review. Thank you so much for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Croft
from Lynne C (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

My mum who suffers with dementia has been living in The Croft for nearly two years.
The difficulty families face watching their loved ones slowly mentally disappear is such a painful process. When the time comes to move them to a place of safety it is sad and the burden of guilt hangs heavy.
The

support I had through this transition in my life and that of my mum's was more than I could have ever hoped for. Nothing was too much trouble for the staff; to talk, to reassure, to comfort; making me feel that my decision was the right one.
It is a joy to visit my mum at The Croft. She is happy, comfortable, content, and so well cared for.
I look on the staff as our extended family now. After I leave I know that Mum's 'family' are looking out for her when I'm not there.
Thank you everyone. You are brilliant!

Reply from Joanne Evans, General Manager at The Croft

Thank you for your kind words. It is a pleasure to care for Mum, always lovely to get a review like this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Allandale Care Group Ltd

Allandale Care Group Ltd Locations (2)

Allandale Care Group Ltd Reviews (68)

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

Heathermount

Heathermount

Heathermount

Heathermount

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

The Croft

Awards / Recognitions (0)

News (0) & Events (0)

News

Upcoming Events

Previous Events

Frequently Asked Questions about Allandale Care Group Ltd

How many Care Homes does Allandale Care Group Ltd own?

Which Allandale Care Group Ltd Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers