Oakland Care in East Sussex | 2 Care Homes

Review of
Beechwood Grove
from Elaine W (Wife of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Beechwood grove for aprox. 4 years. I have never had cause to think he is not being cared for properly. The staff are considerate towards him and go the extra mile to accommodate his needs. The managers are always totally approachable at any time they are available.

I would not consider any other care home.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your kind words about the team at Beechwood Grove.

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Review of
Hastings Court
from Olivia H (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I have been visiting Hastings Court for some time now and the care and attention given to all their residents are exemplary. Every member of staff is cheerful and no request appears to be too much trouble and is delivered with a smile.
On entering the home I have always been greeted warmly and feel

my friends are in the best place to be looked after.
Many thanks.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review of
Hastings Court
from A H (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

This is a truly outstanding home. Having dealt with two other care homes and also an in home care firm previously, Hastings Court knocks socks off them. It is very clear that they are there to provide what they advertise, unlike previous people we have dealt with and that is priceless. We have two family

friends as residents and the peace of mind is immense. We know that they are getting all the care they need and the staff could not be nicer. They go above and beyond. I cannot recommend Hastings Court highly enough. If you want your loved ones to be given the care and attention they deserve then look no further.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review, it's very much appreciated.

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Review of
Hastings Court
from A H (Daughter of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the care at Hastings Court. The staff are all cheerful, friendly, positive and very helpful. Nothing is too much trouble. My mother recently celebrated her 98th birthday and we had a small family tea party. We had exclusive use of the entertainment room for this. It was beautifully

prepared with cloths, place settings, flowers, balloons, and full afternoon tea. There was a cake with mum's name on it and we could stay as long as we liked! Thanks especially to three members of the team for this. Mum has improved since coming here.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. We're glad you enjoyed the party!

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Review of
Beechwood Grove
from J B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My Mother has been in the lovely Beechwood Grove Care Home for over a year and is now an established part of the Beechwood Grove family.
The home is always warm and there is always a genuine friendly welcome from the lovely girls on reception, who also kindly book Mums wheelchair transport for us.
The

minibus driver is amazing.
Special thanks to the team for their continuing sorting of Mums care and communication with me over any changes.
Hospitality staff are brilliant.
The carers on Ash are all loving to Mum.
Thanks to them all especially one member of the team in particular who understands Mum. Thanks to the night girl who baths Mum.
The member of staff who does the Residents laundry is a favourite too..
There are too many staff to mention all by names but this reviews big shout out is to the lifestyle team of girls who work relentlessly to organise constant activities for the residents, and who have provided a fantastic activity program for the whole of December.
Thank you Beechwood Grove.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely review of everyone at Beechwood Grove, we love having Mum, here's to more memories.

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Review of
Beechwood Grove
from L B (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

All the team of staff at Beechwood Grove put on such a lovely Christmas for the residents and us visitors. It was a joy to visit each day, all the staff were invariably good humoured, kind and professional at the same time. The atmosphere was jolly and bright whilst maintaining the same high standards

of care and nursing provision.
I appreciate it takes a lot of hard work and good will from the whole team, at every level, to make that happen throughout the home in terms of care, catering, nursing, lifestyles and domestic and maintenance services, and to keep it up 24 hours a day, every day. Everyone was brilliant.
My mum and I and wider family are really grateful.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely review of Beechwood Grove. Christmas is a truly magical time at the home and we all love working it. Your comments have been passed on to the team.

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Review of
Hastings Court
from Luke H (Son of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff, from management to cleaning staff could not be more polite and helpful. Could not recommend this care home any higher.

Reply from Kaye Giles, Senior General Manager at Hastings Court

Thank you for taking the time to leave this review it is very much appreciated.

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Review of
Beechwood Grove
from S C (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Amazing place, this is how all care homes should be, so caring. My mother has been a resident for 2 years and this care home has surrounded her with love.
Every step of her journey has been shared with the family as they have ensured her comfort and care, meals have been top class, activities tailored

to the residents daily and it is so clean and comfortable it is easy to settle in and feel 'at home'. Staff and residents are appreciated and this is reflected in the atmosphere which is so welcoming to everyone.
Sadly as is the nature of the beast our journey has now ended and I will miss visiting the home but finish with a heartfelt thank you for everything we have shared and the support you have given to us all.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely words about your experience at Beechwood Grove. It was an absolute pleasure to have met your mum and you and your family. You are all more than welcome to pop in for a cup of coffee if you are passing.

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Review of
Hastings Court
from A M (Respite Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Been really good. It did what I needed, a rest after an operation. Enjoyed my stay. Carers have been good.

Reply from Siobhan Gurney, Client Relations Manager at Hastings Court

Thank you so much for your kind words. It is very much appreciated by us.

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Review of
Beechwood Grove
from Dorothy R (Sister of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

The care and professionalism of the staff at Beechwood Grove never fails to gain my respect. On last week's visit to see my sister, we were present in the bistro cafe area and witnessed one of the resident's chairs overbalanced, causing the lady to fall. She assured everyone around that she was alright

and looked so but the staff present put into action what was obviously a well-trained routine, calling in the resident "fall" specialist who put the lady through certain actions to test for responses and any possibilities of breakages, by keeping her still. Paramedics were called and undertook further checks. I am now even more confident that my sister is in the best possible place for kindness, care and correct procedures followed when things go wrong. Thanks all.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely review about Beechwood Grove and the way in which the staff handled such a delicate situation.

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Review of
Hastings Court
from I W (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother was made welcome from the moment she arrived. Whilst her health was deteriorating rapidly, the staff made every effort to keep her comfortable. Although her stay at Hastings Court was only a short one. I cannot fault the care and attention of the staff, right up to her passing.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.

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Review of
Beechwood Grove
from Jean B (Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

I became a resident here on the 26th of April. As a happily married couple, it was a hard decision but the gentle, loving and effective care that I have always received convinced us that we were making the right decision. The nursing care that I have received has always been practical, efficient and

respectful. The lifestyle team have always been enthusiastic and encouraging but never forceful. The activities offered have been varied and appropriate but never imposed. I would be confident in recommending Beechwood Grove to any enquirer.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your kind words about the team at Beechwood Grove, we love that you feel part of our community here at the home.

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Review of
Beechwood Grove
from T A (Son of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

My 87-year-old mother, who has dementia, is a resident at Beechwood Grove. In December 2023, having visited an exhaustive list of care homes in Eastbourne, we realised that Beechwood Grove was simply in a different league. From the initial contact, the client relations manager and the general Manager

guided us through the process of admitting Mum and reassuring us during what was a difficult time for all the family. All the team helped Mum settle in and have always treated her with respect and empathy - understanding her specific needs. The level of care, whether it be social, medical or personal, is exceptional and, as a family, we know that Mum could not be in better hands. The communication with us from the care team is outstanding and, whenever we call or visit, nothing is too much trouble for any of the staff. Mum's room and all the facilities/amenities are second to none, as is the choice of food. The range of 'lifestyle' activities available to residents is inspiring too.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your very kind words about your experience from initial contact to the present day. We are glad you chose Beechwood for your mum.

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Review of
Beechwood Grove
from Margo S (Ex Family Member) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

This care home was excellent in the care for my ex-husband. He was very happy for the short time he was here before he passed away.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely words about the care that your ex-partner received here at Beechwood Grove.

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Review of
Beechwood Grove
from Matthew S (Son of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

I was very nervous as this was my first experience into care homes but on first contact with the client relations assistant, she put my mind at ease and helped me through the process. I had been to see a couple of others, after some consideration I had narrowed it down to two potential homes but the

time and consideration given to myself on the initial visit by the client relations assistant and helping me understand the process that was needed, made a difficult time a lot easier, decision made.
Once Dad was in the care, time and attention that was lavished on my dad, I really couldn't have asked for more. I was constantly updated with any developments involving my dad and his general well-being.
Part of the reason Beechwood Grove was a consideration is that they came recommended to me as a place to view, which goes to show the care has been there throughout.
Also, one of the best-kept places I had visited.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely words about your experience of Beechwood Grove.

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Review of
Beechwood Grove
from M E (Daughter-in-law of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

From our first enquiry to now, we have been so impressed with the way this home is run. It's clean, welcoming, and beautifully decorated, with activities aplenty, an on-site hairdresser, lovely bistro where you can sit with your loved one and enjoy coffee and cake. Mum has now been at Beechwood Grove

for a few months and has settled in really well. All the staff are very kind, caring, compassionate and helpful. Nothing is too much trouble for this amazing team and we would highly recommend this lovely home.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely review of Beechwood Grove. We are really pleased that you enjoyed the experience that we presented at Beechwood Grove. We love having your mum with us.

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Review of
Hastings Court
from A C (Granddaughter of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Hastings Court offered wonderful care to Gran for the last seven years of her life. Living with dementia, her memory was limited but she still wanted to have a purpose in life. She was supported to play her role in the home, often helping to serve refreshments, folding towels and sporting her own 'trolley

dolly' badge in recognition of her stints on the sweet trolley! Gran lived a great life at Hastings Court, making friends and being actively involved in all the many social activities. She felt safe, valued and loved.
In her final days, the wonderful staff supported us as her family as much as they did Gran, showing care and ensuring she lived those final days with dignity. The care extended from staff in the hospitality and facilities teams, as much as it did from care and nursing staff. Thank you so much.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review, it is very much appreciated by us all.

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Review of
Beechwood Grove
from Nicola P (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

My mum stayed at Beechwood Grove for a week of respite care. The team were highly professional, kind and accommodating from start to finish. The home is beautiful and spotlessly clean, my mum's room was perfect for her and the team welcomed her with some lovely personal touches to help her feel at home.
The

care she received was exceptional and the whole team worked very hard to make her stay comfortable and enjoyable. I would highly recommend Beechwood Grove for taking such good care of my mum.

Reply from Kirsty Farmer, Client Relations Manager at Beechwood Grove

Thank you for your lovely review and comments about the home. We are glad her stay was enjoyable.

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Review of
Hastings Court
from F H (Niece of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

If only my uncle had come to live here earlier his life would have been so much better. I can't believe a care home can be so beautiful with fabulous, thoughtful, kind staff. It feels like a family to him and myself.
No worries knowing she is so happy and safe. Thank you Hastings Court and all the

staff.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review - it's very much appreciated.

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Review of
Hastings Court
from M T (Friend of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

We are very pleased our friend has chosen Hastings Court which my wife and I recommended to her. We had a good experience of Hastings Court from 2015 to 2017 when my wife's sister stayed there. And that is why we recommended the care home to her.

Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave a review, it's very much appreciated.

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