Oakland Care in Kent | 4 Care Homes

Review of
Maplewood Court
from Barbara C (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

We really could not have found a lovelier home for our dear Mum than Maplewood Court. It is such a beautiful and therapeutic place to be, where Mum, and all of our family, feel valued and cared for. The staff are so kind, and we have the peace of knowing that she really is in the best of care. Mum

used to love going out to coffee shops, and so the 'Bistro' is a lovely area where we sit with her, and have a cuppa and a piece of home made cake. For many years, Mum liked to paint with watercolours, and a lovely lady who does crafts with the residents, has been helping her to begin enjoying her painting again, which is so lovely to see. We truly can't tell you how very thankful we are for the blessing that is Maplewood Court.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you, Graeme for your kind words. This means a lot to our team.

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Review of
Maplewood Court
from D T (Niece of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Our initial experience of Maplewood Court and their excellent staff team is very positive indeed. From the very first phone call we made as novices to this sector to where we are now, well informed and assisted at every stage to select appropriate care for my aunt.
My aunt, initially a reluctant

resident, was within a few short weeks at the hands of caring, friendly staff exercising their many skills to introduce her to the rhythms and activities of the home, settling beautifully and looks and feels much happier and healthier than when she arrived. She now feels involved and accepted by a good circle of friends and attends most activities, not to mention having her hair styled regularly and looking forward to the ministrations of the chiropodist. So much so we often find it difficult to catch her in her room when ringing her.
We cannot fault the care and the attention to detail in the home, all queries are dealt with speedily and followed up whenever necessary.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a positive review. Your Aunt is settling beautifully with us. I will share this lovely feedback with the team.

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Review of
Osbern Manor Care Home
from J P (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been at the care home for a few months. All staff seem friendly and kind, and they offer lots of different activities to the residents. The care home is well looked after, clean and welcoming to visitors and the residents. My dad likes it there and the staff are quite good. Feedback is taken

on board but not necessarily acted upon. Its very expensive, but they all are! It's better than the other care home he tried and they do look after their residents.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for leaving us a review. It is important for future users to see feedback from families.

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Review of
Osbern Manor Care Home
from Emma L (Granddaughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

My nan has been in respite on end off through the year of 2024 into 2025. We initially had to raise some concerns with management but these were acted on. Reception are always super friendly and helpful. The home itself is beautiful and in a lovely area.

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Review of
Osbern Manor Care Home
from K S (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

The care my mum receives is second to none. The staff are amazing. Thank you all.

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Review of
Osbern Manor Care Home
from Heather W (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The overall experience was outstanding. Dad came in for respite care and I was very anxious about leaving him but the care, food, socialising and service was absolutely brilliant. Dad thoroughly enjoyed being here. I have total confidence that I can go on holiday with peace of mind that Dad is well

cared for and safe. I cannot recommend Osbern Manor Care Home enough. Thank you from the bottom of our hearts.

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Review of
Osbern Manor Care Home
from G B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Dad is in the home after he broke his hip, Client Relations Assistant is great, very efficient and friendly. Dad will become a resident permanently in the near future, all the staff are wonderful, very kind and caring. We cannot thank them enough for all the care given to our Dad.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, we'll share your kind words with the team!

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Review of
Hyllden Heights
from M P (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they want

to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review, I know that Mum is thought of very highly by all the staff and her smile, keeps us all smiling. I will pass your feedback to the rest of the team.

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Review of
Osbern Manor Care Home
from Violet H (Respite Resident) assisted by family/friend published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Spent 3 weeks in respite care while primary carers were away. I have been in respite in other care home, but none compared to Osbern Manor. I was so well looked after that I am now considering permanent residency here.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for the review. It's much appreciated and we would welcome back any time.

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Review of
Osbern Manor Care Home
from R S (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Excellent care for my elderly mother. A spotless and clean care home. Plenty of good staff who go above and beyond and treat the residents as treasured guests.
Excellent and informative front of house receptionists, who are kind, caring and spend time talking to the residents in a gentle and happy

way. Food is excellent, the decor throughout is of a high standard.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking time to leave a review. It means a lot to the team here.

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Review of
Maplewood Court
from Paul L (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mother spent the last 15 months of her life at Maplewood Court until she passed away recently. During this time, she was extremely happy and received fantastic care from the team at the Maplewood Court care home. From the top down, I have never seen so many smiling, welcoming and caring personnel.

Nothing was too much trouble, there was always staff on hand to provide any assistance and motivation. My mother was involved in a variety of daily activities and really looked forward to her weekly "pamper" session with the hairdresser. Our family could not have been happier with the love and care that our mum received at Maplewood Court care home and we would like to take this opportunity of thanking everyone for their amazing contribution to her life.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much for your kind words, which the whole team value, as it is always nice to receive positive feedback. Your mother will be missed!

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Review of
Osbern Manor Care Home
from M F (Grandson of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Osbern Manor boasts a five-star facility, yet the quality of care provided by the staff is disappointing and fails to meet even basic expectations. One would expect that the staff are in this line of work because they genuinely care about nurturing residents and enhancing their quality of life in their

final years. However, it often seems that everything is viewed as an inconvenience to them, leading me to believe they may be in the wrong profession. Even down the general pettiness and unprofessionalism from even the most senior members of staff. It's really disappointing to experience. Once the facilities begin to age and lose their initial appeal, there will be little left to recommend it.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

We are sorry to read that you were not happy with the care your Grandmother received during her stay in Osbern Manor. We are always keen to discuss any concerns and work with family members to rectify wherever possible any issues surrounding their loved ones' stay with us. We had never had to serve notice to any resident previously and the decision here was reached reluctantly. We take on board all feedback provided in order to hone our services and regret that you felt our standards were lacking in your opinion. Our home manager is still available to discuss any further matters. Of course, we are sorry that we were not able to make things work out to the satisfaction of all parties and wish your grandmother the very best going forward and hope that she becomes settled in her new home.

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Review of
Osbern Manor Care Home
from D B (Brother of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff have always been friednly and helpful. The home itself is of a very high standard and clean. It doesn't matter what you ask of any of the staff, they will resolve the matter before you leave. If on the odd occasion, any questions can't be answered, on your next visit someone will be able to help.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking the time to review us. It matters a lot to the team here.

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Review of
Maplewood Court
from J O (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Maplewood Court has been home to my Dad for the last 2 years until he sadly passed away recently.
Dad received excellent care, he was not always the easiest of residents but the team showed understanding, care and patience always.
The home itself is fabulous and clean and nothing is too much trouble

for anyone.
Thank you to you all.

Reply from Kerrie Mills, General Manager at Maplewood Court

Thank you so much for leaving us such a lovely review. It was an absolute pleasure for us to take care of Dad and he will be missed by us all.

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Review of
Maplewood Court
from M H (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I cannot fault the physical and emotional care given to my mother during her five-month residence and especially in her last week. The facilities and catering in the home are excellent but, more importantly, the staff are without exception supportive, caring and loving. It is hard to place a loved one

in someone else's care but I couldn't have wished for better.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you for leaving such a lovely review of our home. It was a pleasure to take care of your Mum and you will both be missed.

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Review of
Birchwood Heights
from K G (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Very warm and welcoming care home. Residents care is second to none.
So many social activities for residents inc music acts, singers and arts and crafts. Trips out in the mini bus is a popular activity loved by residents.
Great communication too with families.

Reply from Louise Groves, Client Relations Assistant at Birchwood Heights

Thank you so much for your review, I will pass it on to the team and I know that Mum is a very much loved resident in the home.

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Review of
Maplewood Court
from J J (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Thank you for looking after my mum after her operation it was brilliant respite for her she made new friends and loved the food and activities. From hospital to care home was a smooth transition. Once again thank you to the all staff you are amazing.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. We're glad your mum enjoyed her stay and will share your comments with the team here.

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Review of
Hyllden Heights
from Josh K (Grandson of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous.
I would highly recommend this delightful care home and 100% would not want any

relations I know to go anywhere else.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden Heights

Thank you for your kind words, which we will share with the wider team.

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Review of
Osbern Manor Care Home
from Mary C (Friend of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I went to see my friend at Osbern Manor Care Home. They were very friendly, it was a lovely place more like your own home.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for your review, which we'll share with the team here at Osbern Manor. These things mean a lot to them.

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Review of
Hyllden Heights
from N B (Son of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden Heights

Thank you for your review, which we'll share with the team at Hyllden Heights. It means a lot to us!

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Care Homes Owned by Oakland Care in Kent

Oakland Care Locations in Kent (4)

Oakland Care Reviews in Kent (91)

Maplewood Court

Maplewood Court

Osbern Manor Care Home

Osbern Manor Care Home

Osbern Manor Care Home

Osbern Manor Care Home

Osbern Manor Care Home

Hyllden Heights

Osbern Manor Care Home

Osbern Manor Care Home

Maplewood Court

Osbern Manor Care Home

Osbern Manor Care Home

Maplewood Court

Maplewood Court

Birchwood Heights

Maplewood Court

Hyllden Heights

Osbern Manor Care Home

Hyllden Heights

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