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Care Home Owned by Oakland Care in London

9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Oakland Care in London

Only the locations & reviews in London for Oakland Care are showing below.

View the details of all 10 locations (with 691 reviews) owned by Oakland Care

Oakland Care Locations in London (1)

 

1 Care Home owned by Oakland Care in London

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Elsyng House

1 Forty Hill, Enfield EN2 9HT 

9.8 82 reviews
"My mum, who was healthy had a bleed on the brain which required a major operation. During the diagnostic process she was discovered to have…"   Read all 82 reviews
Location Type Care Home

Newly built Elsyng House Care Home is a purpose-built care home in Enfield, London that offers 75 individual, private en-suite rooms and provides the highest quality residential, nursing, dementia and respite care in a five-star setting. Nestled in… Read more about Elsyng House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 76 Rooms from £1,712 / week

Oakland Care Reviews in London (82)

9.9
Oakland Care has a Group Review Score of 9.9 (9.871) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Oakland Care must have a Review Score.

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Review of

Elsyng House

from L K (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who was healthy had a bleed on the brain which required a major operation. During the diagnostic process she was discovered to have cancer of the bone marrow. The transfer for us as a family was challenging, but Elsyng supported us in this and she is being well cared for. We had an initial meeting
and found the home to be a caring environment. All mum's needs are being met with dignity and she is enjoying the food. Thank you.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate you taking the time to leave us a review.


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Review of

Elsyng House

from Pauline A (Friend of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good and everyone is very kind and helpful. Very attentive to resident and family when visiting. Although my friend was reluctant to go into residential care, he was very happy here and the end of life care to him was excellent. It was very calm and peaceful, couldn't praise everyone
enough. I would highly recommend the home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving us a review, we really appreciate your feedback.


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Review of

Elsyng House

from F F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Elsyng House are without exception so kind, caring and welcoming. My mother has sadly been declining in health but I know that she is very well looked after here. Her room is perfect as it is spacious enough to accommodate walking aids and the bathroom has also been well designed for the
disabled.
My mother is reluctant to try new things due to her ongoing condition but residents regularly enjoy visits from musical performers and other innovations, like the animal visitors. I think this is a very important area to pursue along with the more straightforward in house entertainments such as art and discussion groups and local outings where possible.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate you leaving a review of Elsyng House.


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Review of

Elsyng House

from Larraine M (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House is beautiful and clean and all the staff are wonderful, friendly and caring to my mother and myself. Nothing is too much trouble and the staff are always there to help when needed. The house is to a high standard and maintains a lovely warm atmosphere and always very welcoming. My mother
has lived there for 2 years now and I honestly feel we are all one big family. I could not wish for a better place for my lovely mum and mother-in-law to live in with such lovely residents and staff. Highly recommended.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review. We appreciate feedback from a family that have lived with us for a few years.


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Review of

Elsyng House

from J J (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place to be. I wish all my holiday hotels were as nice as Elsyng.
While I know Mum would rather be "back at home" her care needs made this impossible. She's made new friends and there's always something going on if you want to join in.
Her room is lovely and it's been personalised with
some of her own things.
The staff are universally friendly and considerate, the food always looks fabulous and I know Mum is well cared for and safe.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We really appreciate your review and your family experience of our home.


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Review of

Elsyng House

from G F (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, very happy with the way Elsyng cares for my dad. From management to carers they are all very friendly and helpful. Two members of staff, in particular, do a great job in looking after Dad. Always greeted by reception and other staff. Standards high. Rooms and ensuites always clean. Can always
talk to the nursing staff regarding medical issues and they are always helpful.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review, we will ensure this feedback is passed on.


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Review of

Elsyng House

from Clare G (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to place dad into a care home. I viewed Elysng House and was impressed by the cleanliness of the place, the facilities on offer and most of all, the staff's kindness. The staff have been very understanding at this difficult time and are looking after dad very well.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate you taking the time to review and were pleased to welcome your family to our home.


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Review of

Elsyng House

from Claire V (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start?
Every member of staff from management, office, reception and all staff on Cherry (Floor 2) were exemplary. The care to us all, professionalism and appropriateness will stay with us forever. You allowed my dad to die in peace and with dignity. We felt very supported in this difficult
time.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking your time to review at a difficult time we appreciate your views on our end of life care.


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Review of

Elsyng House

from Sally G (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, all the staff are very friendly, welcoming and helpful. The environment is very nice especially the communal cafe where usually residents/family/visitors sit and socialise. The coffee is gorgeous. There's a nice garden to sit outside that's easily accessible. Mum's room is a decent size,
decorated to a high standard and there's a nice feel to it and the entire home. The staff seem happy and sociable. The food is very nice too. I like the Resident Of The Day scheme where a resident is focused on.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review of your observations that ensure a comfortable stay for your mother.


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Review of

Elsyng House

from K F (Niece of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all friendly and helpful. Truly caring and compassionate. I felt welcomed as a visitor. The facilities are lovely and well-kept. A warm friendly 'hotel-like' feel.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to leave us a review of your visits. Much appreciated.


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Review of

Elsyng House

from A M (Daughter of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House have been very professional and the level of care has been exemplary. Very attentive and kind. Thank you to the deputy manager and the senior client relationship manager for arranging Mum's care. A special mention to 6 members of staff in particular. Thanks to all the team who made Mum's
experience at the home so wonderful, as she has now passed on.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

It was a pleasure to care for your mum and we appreciate your review.


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Review of

Elsyng House

from Geraldine O (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care and is very content and happy. She has made some nice friends and the staff will go out of their way for her. The house is beautiful, everyone is very welcoming with an open-door policy. Lovely place to relax with my mum in the lounge or garden. I highly recommend
Elsyng House.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving us a review, we appreciate this. We are really pleased the whole family are enjoying the environment.


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Review of

Elsyng House

from S R (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been researching care homes for my mother and visited three others before going to Elsyng House. The moment I walked into the home I felt reassured and knew that this was the best place for my mother. Most importantly residents are treated with care and respect and the staff are all professional
and super helpful from senior personnel to reception, catering and housekeeping. My mother had been in hospital for five months prior to being transferred to Elsyng and that period had been extremely difficult and stressful but since her move in July, I know I found the best home for her and that's a huge relief. Thank you.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review, we appreciate you taking the time to leave feedback of your personal experience.


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Review of

Elsyng House

from N B (Resident) assisted by family/friend published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to now no problems. All the staff are very nice. It's kept very clean around the home. I am very happy with all the people I mix with. I am happy to have company every day. I am treated with respect all around the house. I like the garden very much and like to be in the fresh air. On the whole, I
am very happy here. I would love to go on outings more to get out of the house.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your review and we look forward to enhancing your experience with more outings.


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Review of

Elsyng House

from Nick O (Son of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved here from another care home and the staff at Elsyng House made sure the whole transition process went very smoothly. All the staff seem very caring, compassionate and professional. The home is very clean, well staffed and always feels lively and sociable when I visit. My
mum settled in quicker than I expected and she appears happy and relaxed whenever we visit her. The floor manager is also extremely helpful, and organised and always has time to speak to us about any questions or concerns. Overall, this is an amazing and welcoming care home and my family is very happy that my mum is being so well cared for.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for leaving a review and giving your experience for your mother. We are pleased at how quickly she has settled with us.


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Review of

Elsyng House

from D S (Grandson of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience is perfect ranging from the staff, the cleaners, the management etc. The care they give to the residents and visitors is nothing but amazing overall it couldn't be more perfect.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate your review and feedback and really pleased to hear your visits are an enjoyable experience.


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Review of

Elsyng House

from P C (Friend of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House is justifiably rated as a 5-star care home and deserves the rating fully.
Everything the home does is for the care and well-being of its residents, from the brilliant staff who do the caring, to the staff behind the scenes (cleaners, hospitality, cooks, kitchen staff, management) who ensure
the residents have everything they need, from food to entertainment and from medications to having a great social platform within the home and also outside it - plenty of visits arranged weekly.
A superb care home, period!

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for your very positive review, we appreciate your views.


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Review of

Elsyng House

from H S (Daughter of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very clean modern building. From day one have felt very welcome. The staff are friendly and professional and very caring. My mother who has dementia is cared for exceptionally well I have no complaints. My mother is very happy as I feel are all the residents. My mother is being happy and
cared for means the world to me and in such a lovely place she calls home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate your review and your feedback of care for your mother.


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Review of

Elsyng House

from B P (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsyng House has given excellent care to both my mother and father since their residence for nursing care. I cannot fault anything but just praise them for everything they have done for both! Also for the help and support they have given me too.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

We appreciate the time you have taken to review for your parents, your comments are valuable to us.


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Review of

Elsyng House

from J M (Daughter of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amazing care support at this home.

Reply from Fiona Heneghan, Client Relations Manager at Elsyng House

Thank you for taking the time to leave a review for Elsyng, much appreciated.


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Awards / Recognitions (14)

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