Oakland Care in Oxfordshire | 1 Care Home

Review of
Elmbrook Court
from Deborah H (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My mother moved in to Elmbrook Court at the end of November 2024. I cannot stress how grateful I am for the care which has been provided by the team. Nothing is too much trouble. Everyone is so supportive and welcoming. It has been a huge relief to know that my mother is looked after 24/7. The programme

of activities is incredible and even my mother (who said she never wanted to join in) is loving them. Christmas was made particularly memorable. Communication from the team is timely and helpful. I can't rate Elmbrook highly enough.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for such kind words. Our team takes great pride in their work and giving residents the best experience possible. It is wonderful to see how your mother has settled into our home, made new friends and is enjoying herself here. Once again thank you.

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Review of
Elmbrook Court
from Ian B (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

All teams have been fabulous to deal with from the manager who was our initial contact to the floor managers and individual carers. Everyone is friendly and helpful and the atmosphere is lovely. It is always clean and the residents are all well cared for.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your kind words. All our teams work extremely hard to give our residents the best experience possible. If our residents and their families are happy, we are happy. Thank you again.

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Review of
Elmbrook Court
from G D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My father was admitted to Elmbrook at the age of 101. He had been living alone since my mother died in 2016. After a couple of injuries it was decided he needed greater safeguarding. The care he is receiving is exemplary. Nothing is too much trouble. His room is very comfortable and the staff are all

very friendly. Food is good and service is great.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you for your kind words and for sharing your dad's experience with us. It's a privilege to care for him, and we're so pleased to hear that he feels comfortable and well looked after. Our team takes great pride in providing exemplary care, and it's wonderful to know that their kindness and dedication have made a difference. We're also delighted that you're happy with the food and service. Please don't hesitate to reach out if there's anything more we can do to support your dad and your family.

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Review of
Elmbrook Court
from Lynsey T (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Elmbrook have been fantastic since dad moved in two weeks ago. They were able to help us at very short notice due to an unexpected crisis and have managed the whole process smoothly, calmly and with compassion. They are providing the best possible care for dad who is a dementia patient, and we couldn't

be happier with the way he's being looked after. All the staff are wonderful, and the facilities are like being in a high quality hotel! The rooms are very spacious and comfortable, and the food is lovely.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you so much for your wonderful review! We're delighted to hear that your dad's move was smooth and that you've found our team to be calm and compassionate. It's fantastic to know you're pleased with our facilities, spacious rooms, and lovely food. Your kind words mean a lot to us, and we're so happy to be supporting your dad in his new home. If there's anything more we can do, please don't hesitate to let us know!

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Review of
Elmbrook Court
from A H (Niece of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

My aunt is very pleased with the general facilities and her room, and as her niece, it is wonderful to see her being so well looked after and so comfortable. The staff are so welcoming from the minute you arrive at the front door, and everyone I have met working there is courteous and polite. The decor

and fittings in the home are of a very high quality and give an overall feeling of comfortable luxury. The only thing she has mentioned is that she is mildly dissatisfied with the quality of the food, but that may well be down to her diminished appetite.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your positive review of our home. All our teams work really hard to deliver top quality care for our residents, from care, to hospitality, to catering, to housekeeping, to maintenance - everybody plays a very important role in our care home. Once again thank you.

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Review of
Elmbrook Court
from N H (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

We had a lovely lunch with my mum, the staff were so friendly and welcoming, including my 3 young children, and the food was very tasty. Overall the home is a very nice, peaceful but cheerful space, and feels a bit like a smart but comfortable hotel.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your review. Family is so important to us here at Elmbrook and we always try to make relatives and friends as welcome as possible.

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Review of
Elmbrook Court
from Anna W (Friend of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Elmbrook is a wonderful care home. I have been visiting a friend here for almost a year now. It's inviting, and friendly and I have the warmest welcome each time I visit. The facilities are brilliant, the bistro is well equipped and is a lovely place to sit and chat. I love that there are daily activities,

I see many residents taking part and it's a joy to see. I enjoy visiting on a weekly basis, not only to see my friend but the lovely staff who always say hello with a friendly face!

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your lovely review of our home. We always try to make relatives and friends of our residents feel as welcome as possible. They are always welcome to come and join in any activity we have going on in the home. We look forward to seeing you soon.

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Review of
Elmbrook Court
from D B (Friend of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

A very cheerful friendly and clean environment.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your review, we always try to make our home as a welcoming and pleasant place as possible.

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Review of
Elmbrook Court
from Anthony H (Son of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My mother came to Elmbrook Court for 4 weeks' respite care in August. She had been a little anxious about leaving her own home, but within a week she had decided that she wanted to stay permanently. Both she and I have found the staff very friendly and with a positive attitude and several visitors have

noticed how happy my mother seems there. The home itself is bright and airy and feels more like a hotel than a care home.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for those kind words. Our whole team works extremely hard to provide the best experience for each and every resident we have living with us here at Elmbrook.

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Review of
Elmbrook Court
from Damian S (Friend of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

The care staff are amazing. Very modern and clean home. Everything is shining. I have a 5-star experience with Emlbrook and I would recommend it for sure. My relative feels safe, appreciated, cared for, and loved.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your kind words. It means so much to us to know that everyone is recognised for all their hard work in taking care of our residents. Once again thank you.

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Review of
Elmbrook Court
from D L (Niece of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My uncle came for a respite stay (little over two weeks). To say he had a great time is an understatement, he was made so welcome and loved his stay. It was the absolute best decision to bring him. After years of isolation, he came out of his shell. He was so anxious to travel to spend Easter at Elmbrook,

but within minutes of arriving he was relaxed and settled. Within hours he felt at home. He can't wait to return in summer. This was because every single person at Elmbrook Court went above and beyond, they're not just professional, but caring and crucially compassionate. It's very obvious residents come first, they're treated with respect and care, it's clear they become like family to their residents. Everyone of the incredible team took time to spend with my uncle. Kindness is what makes this care home a cut above the rest, their incredible staff are testament to this amazing place many residents have no hesitation to call home, they're happy in the knowledge they're loved and safe. Just fab!

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your kind words. The whole team work extremely hard to give residents the best experience possible and it's good to know their efforts are recognised. Thank you again and we look forward to seeing your Uncle later in the year.

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Review of
Elmbrook Court
from K C (Daughter of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Had a family lunch in a private dining room. Excellent service - absolutely wonderful. And the food was great. Thank you.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your kind words. Our team here work extremely hard to give residents and their families the best experience possible. Once again thank you.

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Review of
Elmbrook Court
from L P (Friend of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

What a wonderful place! Visiting our friend with dementia, we found him beautifully taken care of, well-groomed and dressed, and assisted at every step by the warmest, kindest carers imaginable in a bright, spotless, airy environment. We couldn’t have wished for anything better.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for such kind words. Our team works so hard to give our residents the best experience possible and is delivered with dignity and respect.

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Review of
Elmbrook Court
from A O (Friend of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

I have visited my best friend’s mother several times who lives at Elmbrook Court Care Home due to my friend living abroad and my lifetime close contact with the family.
The home is stunning and I have witnessed the quality of care and obvious kindness displayed by every member of staff which I believe

to be exceptional.
I have always been offered to stay for meals and I have to say I was very impressed with the choice and quality of the food.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your kind review of our home. Our care is always person-centered care as everyone is individual in their needs and our team works hard to achieve this. Once again thank you.

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Review of
Elmbrook Court
from Ian R (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Just wanted to say how pleased we have been with Elmbrook Court. Mother has been a resident for just over a year now, and during that time the staff have been wonderful in looking after her, and us whenever we come to visit.
The food is great, there are plenty of activities available, and everyone

seems so happy.
Many thanks to all and I would highly recommend this facility.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your review, your kind words mean such a lot to us here at Elmbrook. Our team works incredibly hard to give the care and support our residents rightly deserve. Once again thank you.

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Review of
Elmbrook Court
from Judy H (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

A wonderful care home for our 96-year-old father who has always insisted that he would never go into a care home. As we, his only children (around 70 years old!) reside in Australia, we have so appreciated the care, support and communication.
He is so “content “ (his words), wonderful to see! He looks

great, has his haircut and podiatry and he enjoys the company and activities and he has a lovely modern room. Freshly cooked nutritious meals make a great change from the microwaved food he was receiving at his home.
Regularly there is entertainment varying from singers to musicians to visiting farm animals including penguins on National Penguin Day!
There are also many activities the residents can participate in such as cooking, flower arranging etc. The bistro is a great place for the residents to meet up, enjoy a drink and a chat and visitors are welcome
I would definitely recommend this care home and give it more than 5 stars if I could!

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you so much for your kind words. We strive to give our residents the best experience possible when they move into our home. Family values are our keystone and that's exactly what we do - treat our residents as family.

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Review of
Elmbrook Court
from June G (Regular Volunteer) published on 23 February 2024

Submitted via Website • Report

Overall Experience

I lead a bible study group at the care home and also visit friends staying in Elmbrook on a regular basis. The care home has a lovely welcoming feeling and is light and airy. I pop in on different days and times and there is often something interesting going on. It is also lovely to see staff engaging

with residents on a one-to-one basis and all the staff have been very welcoming with a friendly smile.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

We are so grateful for your volunteering work here at Elmbrook as we feel it is very important for those residents who have faith to be able to express this and they can with this Bible Study group. Thank you so much for your kind words.

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Review of
Elmbrook Court
from Frances R (Daughter of Resident) published on 21 February 2024

Submitted via Postal Card • Report

Overall Experience

The support we, as a family, and Dad, received from Elmbrook was fantastic.
We're so happy with how well he's settled into his new life.
Thank you.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for such kind words. We endeavour to not only provide the best care possible for our residents but support family members with their journey too.

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Review of
Elmbrook Court
from Alan R (Son of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

This is care to the highest standard and above and beyond all of our family’s expectations. We would all like to spend more time with our loved ones who have dedicated their lives to us. Where that’s not possible, knowing that they are participating in daily activities and constant care gives peace

of mind.
Many thanks to every member of the team at Elmbrook Court.

Reply from Rebecca Warman, General Manager at Elmbrook Court

Thank you for your review. It makes us feel very proud to know this has been your experience. Our activities team work hard to create a schedule of activities to keep residents both entertained and engaged in meaningful activities where each resident feels loved. Thank you again for your kind words.

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Review of
Elmbrook Court
from R S (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

My first impression was very good, the staff were very friendly and efficient, the facilities were excellent. I decided this would be a great place for my Dad who needed to leave the hospital quickly but couldn’t go home. The staff put everything in place very quickly and Dad is now settled in his new

home and he loves it. It’s given me a great deal of peace of mind knowing he’s so well looked after.

Reply from Sam Spencer, Client Relations Manager at Elmbrook Court

Thank you for your review it means such a lot to us here at Elmbrook Court. Knowing that your dad has settled very quickly is a testament to the entire team and their dedication to their roles as carers, hospitality team, catering team, or lifestyles and activities team. Everyone has a part to play and we take pride in doing it.

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Oakland Care Reviews in Oxfordshire (67)

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