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Care Home Owned by Alexandra Nursing Care Home in West Yorkshire

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alexandra Nursing Care Home in West Yorkshire

Alexandra Nursing Care Home Locations in West Yorkshire (1)

 

1 Care Home owned by Alexandra Nursing Care Home in West Yorkshire

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Cymar House

113 Pontefract Road, Glass Houghton, Castleford WF10 4BW 

7.7 6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 29 Rooms

Alexandra Nursing Care Home Reviews in West Yorkshire (6)

8.9
Alexandra Nursing Care Home has a Group Review Score of 8.9 (8.889) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alexandra Nursing Care Home must have a Review Score.

Overall Experience

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Review of

Cymar House

from Kim N (Daughter of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard is excellent. Management, premises, staff, food, cleanliness, care and dignity to a high standard. Staff trained to a high standard, management and staff exceed expectations. Rooms are clean, comfortable and adequately equipped. Public rooms are of a very high standard. Building
in good repair, facilities are plentiful and clean to a good standard. Overall cleanliness is excellent, food and drink is of a very high standard. Meat from the best butcher for miles around. Meals are all very high-quality products. Meals well planned. There is a designated activities lady. Safety and security are above average.

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Review of

Cymar House

from S H (Daughter of Resident) published on 7 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made Mum at home as soon as she moved in, it was initially only for a weeks respite while I went on holiday, she booked herself another weeks stay.
As luck had it was able to stay full-time and she loves the place, she does have favourite staff though but I have found them all very nice and they appear
to go well above their job titles, well done the manager for her training and getting the correct staff, nothing is too much trouble for guests safety, especially with Covid regulations.

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Review of

Cymar House

from T B (Daughter of Resident) published on 22 April 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff is amazing. The residents are made to feel they are at home and not in a care home. Great communication with family. Cymar is relaxed and personal which is more important than fancy furniture etc. The staff makes the place a great place to be. I feel safe knowing Mum is so safe and well
cared for and most importantly, she is happy.

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Review of

Cymar House

from Wendy S (Sister of Resident) published on 27 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister came into Cymar Castleford she has been treated really well ready to help and considerate. The care is absolutely fabulous couldn't ask for more.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you so much for posting us such a positive review, we really appreciate it.


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Review of

Cymar House

from David D (Husband of Resident) published on 27 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and get on with the residents. They are constantly busy. The rooms are good and residents can customise them. The cleaning staff are very good and friendly. There is good entertainment with singers, bands and Salvation Army in to entertain. Doctors and nurses are always on
call and very polite. Overall an excellent home. Like all homes, just wish there were more staff. Good variety of food.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you very much for taking the time to post a review. We are delighted to hear that you are pleased with the level of care in the home.


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Review of

Cymar House

from S (Son of Resident) published on 18 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a secure EMI facility that could accommodate my Mum - she has Vascular Dementia and had been sectioned under the mental health act. We visited a number of care homes and were not impressed by any until we saw Cymar House. The home was clean (it smelt nice too) and management and staff were
very friendly, knowledgeable and down to earth. Cymar really does offer excellent value for money. The food is good and plentiful (my mother often has 'seconds') and they have a regular drinks/snacks trolley service between meals. There's an enclosed garden which is lovely during the summer. The home employs an Activities Manager who ensures there's always something for the residents to get involved in (they have outings too). The staff know their residents really well and nothing is too much trouble for them. When Mum began to exhibit challenging behaviour, staff and management worked with doctors to find a drug regime that helped my Mum continue to enjoy a good quality of life.

Reply from Tracey Holroyd, Company Chair at Cymar House

Thank you for your kind review, we really appreciate you taking the time to post one and we are delighted that you are pleased with the care that your Mum receives.


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Awards / Recognitions (0)

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