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Care Home Owned by Horizon Residential Homes Ltd in Cumbria

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Horizon Residential Homes Ltd in Cumbria

Only the locations & reviews in Cumbria for Horizon Residential Homes Ltd are showing below.

View the details of all 2 locations (with 74 reviews) owned by Horizon Residential Homes Ltd

Horizon Residential Homes Ltd Locations in Cumbria (1)

 

1 Care Home owned by Horizon Residential Homes Ltd in Cumbria

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The Knells Country House

Houghton, Carlisle CA6 4JG 

8.3 9 reviews
"The care is excellent, the carers are all very compassionate and understanding of our mother's needs and personality, treating her with…"   Read all 9 reviews
Location Type Care Home

The Knells House, with over 25 years’ experience in caring for older people, are proud to offer the highest standard of residential and dementia care in a warm and welcoming environment. They provide residents with an engaging setting to socialise, dine,… Read more about The Knells Country House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 24 Rooms from £1,000 / week

Horizon Residential Homes Ltd Reviews in Cumbria (9)

9.1
Horizon Residential Homes Ltd has a Group Review Score of 9.1 (9.127) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Horizon Residential Homes Ltd must have a Review Score.

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Review of

The Knells Country House

from O A (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the carers are all very compassionate and understanding of our mother's needs and personality, treating her with dignity and respect. They always have a ready smile and are upbeat which helps to lift her spirits. The manager and all the staff are very warm and welcoming. The handyman
and cleaner who pop in to say hello and maybe share a joke perks her up. The food which she really enjoys is excellent both in quality and preparation. We cannot fault the care she is receiving in this lovely, warm, safe and friendly environment.

Reply from J.M, Provider at The Knells Country House

Thank you so much for your positive comments. They are greatly appreciated.


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Review of

The Knells Country House

from Jean D (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and mother were in The Knells together for two years and were very happy there. Then my mother died, so my father has been there now for seven years. He is treated with love and dignity by all the staff. He loves the lasses in return. He is now in 101st year, because he is so well looked after.
All his needs are catered for. The food is good. He can have as much as he wants. He looks extremely well.

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Review of

The Knells Country House

from L F (Daughter of Resident) published on 27 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There always seems to be staff and managers leaving after a short time, this causes instability among residents as just as they learn to trust a staff member, then they leave. The current staff are excellent I may add.

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Review of

The Knells Country House

from R A (Friend of Resident) published on 9 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a resident, at her family's request, for several years and have always been impressed by the staff's warmth of welcome. The Knells Country House is one of the most caring and understanding of residents' needs and abilities being fully met. Staff are hard-working, professional and genuinely
caring, essentially they are kind.

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Review of

The Knells Country House

from Jane B (Daughter of Resident) published on 27 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very pleased with the care my mother is receiving, I feel she is treated with respect, kindness and good humour from all involved. She tells me that everyone is very kind and she feels loved. Whenever I need to contact the home by phone, whoever the staff member I speak to is usually up to date
with the issue, or if not, immediately checks with someone who is - there seems to be a very good system in place to share information with all staff.
I feel I can contact the home at any time.

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Review of

The Knells Country House

from J T (Daughter of Resident) published on 21 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great levels of care and consideration for my relative throughout. COVID and lockdowns have been draining on all concerned, but the Knells is coming out at the other side with activities on the up and volunteers coming in again. A wonderful Jubilee garden party showed how we are all able to gather together
again; one of many social occasions to come, I hope. Major congratulations to the kitchen staff for their superb food this Sunday.

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Review of

The Knells Country House

from Gerald L (Son of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As this is mainly a dementia care home it feels like all residents are treated the same. i.e. when a resident asks for a coffee it takes ages to arrive or does not arrive. Staff can be a bit abrupt sometimes.

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Review of

The Knells Country House

from E G (Daughter of Resident) published on 8 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is excellent. All staff treat residents with dignity and compassion. Very good ethos in the home. Some lack of consistency re requirements of visitors during the pandemic, eg sometimes asked to wear apron, gloves and mask, other times just mask. Always asked to provide the result
of the lateral flow test, which is reassuring. Considering extreme pressure on staff during the pandemic, I am very grateful for the consistently good care my mother receives.

Reply from Jamil, Provider at The Knells Country House

Thank you for appreciating our service to the residents. We will use your feedback to continuously improve the service we provide to our Residents


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Review of

The Knells Country House

from R R (Daughter of Resident) published on 17 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities have been poor during the pandemic. Satisfactory otherwise, but room for improvement.

Reply from J.M, Provider at The Knells Country House

Many thanks for your kind feedback. We take on board your comment about activities. It's been identified as an area we need to really improve, especially after this awful pandemic. We are in the process of implementing a plan to significantly improve activities inside and outside the home, bringing some much needed physical and mental stimulation to the residents.


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Awards / Recognitions (0)

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