Rico Healthcare Ltd in Gloucestershire | 2 Care Homes

Review of
Oldbury House Care Home
from Louise N (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My father moved into the home for respite initially and this has now become his new home.
His dementia ment the move was quite difficult for him but the care and support of the management and carers helped dad and us through this transition period
Dad is now settled on Victoria where all residents

appear happy.
The entertainment ladies do a fantastic job considering the area they have to cover.
Care staff are hard working but at times seem over stretched.
If I had to be negative about anything it would be that the diet for diabetics maybe needs to be monitored a bit more closely.

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Review of
Oldbury House Care Home
from C U (Daughter of Resident) published on 13 March 2025

Submitted via Website • Report

Overall Experience

Mum resides in Oldbury Cate home. She's been there for over 6 months. Staff attentive friendly. And caring.
Lots of activities including music, crafts and well behaved family pets allowed to visit. good care given

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Review of
Oldbury House Care Home
from Sylvia J (Wife of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

I have found Oldbury House Care Home satisfactory, all round caring, everything and everyone concerned. Very pleased and happy with how the home is run. Rating very good.

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Review of
Oldbury House Care Home
from Bill T (Husband of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

Since my wife came into Oldbury House, the service shown to her has been first class. I can't praise everybody enough for the care and kindness afforded to my wife. I would also like to thank everybody for the kindness shown to me.

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Review of
Oldbury House Care Home
from M H (Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

I live at Oldbury House and find it very good. The staff are very helpful.

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Review of
Oldbury House Care Home
from S G (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

Since our mother moved into Oldbury House, during the COVID period, we have found communications to be good and staff very welcoming. Our mother is content, is well cared for and her needs know. Our mother used to have a dog, staff love dogs, and when we asked if we could bring our dogs in to see her,

this was not a problem to see her. When we have had a concern, we were confident in raising it with the appropriate staff, were listened to and were reassured or had the concern acted upon to a successful outcome. We are, therefore, happy to recommend Oldbury House.

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Review of
Oldbury House Care Home
from T K (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My mother stayed at Oldbury for two-plus years. The care from the staff went above and beyond duty. The home is full of loving staff and is kept clean and tidy. The family was always kept informed of the activities that was put in place for the residents. So we could join in with them. Seasonal fun

and games days out always fun.

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Review of
Oldbury House Care Home
from Debbie C (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My dad spent about 6 weeks at Oldbury House arriving with a healed ulcer, able to walk with assistance and suffering bouts of confusion. At discharge he was tearful, begging to come home, more confused, unable to stand or walk and the ulcer reopened. His belongings were damaged by other residents. Labelled

clothing and personal effects were lost. Dad was frequently dressed in ill-fitting clothing that did not belong to him. Staff communication was poor and impossible to contact by phone or even open the door. He was discharged without medication or catheter bags despite the home having his supplies.
Staffing levels were poor given resident acuity thus Dad was left unoccupied for long periods in a cold bedroom. He was not offered any meaningful activity or help mobilising beyond basic hygiene care.
Positives - food and cleanliness plus some lovely staff. Very disturbed residents were managed reasonably. Otherwise little to recommend especially for anyone with primarily physical needs.

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Review of
Lilleybrook Care Home
from D S (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My 98-year-old mum has been a resident of the Lilleybrook for 6 years. Over the years we have seen many changes in staff and management. We can honestly say that the current Manager has improved the care home greatly. Any problems and queries are addressed immediately and taken care of. The carers are

wonderful and genuinely care for and about the residents. The nurses are involved, sincere, and on hand at any time. Leisure activities have improved with the current co-ordinators who are brilliant in engaging residents daily in some activity to enhance their otherwise lonely days.
We need to mention the kitchen, cleaning staff and maintenance staff who together help to ensure the facilities are of a very good standard.
We know Mum is happy here and the lovely staff and management have made her feel she is part of a big family, which is comforting for us. We enjoy visiting and are welcome any time of day or night.

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Review of
Lilleybrook Care Home
from Lucy C (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Lilleybrook Care Home provided excellent care to our Dad/Bamp throughout his time there. They treated him with such dignity, respect and compassion and made him comfortable in his last few days. The staff are such a credit, showing empathy and care to the family too. Special thanks to one staff member

in particular who went above and beyond. We can't thank the home enough for the care provided and would highly recommend (especially after experiences at other local care homes).

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Review of
Lilleybrook Care Home
from T E (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Mother has been in residential care for several years, she has good care, all the staff are kind and very caring. The nursing staff are excellent, they make contact at all times, when needed to update the family. There are very good activities, which my mum enjoys. As a family we are hugely grateful

to all the staff at Lilleybrook, we feel our mother is in safe hands and being well cared for.

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Review of
Lilleybrook Care Home
from A R (Daughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

Since Mum has lived at Lilleybrook I have seen how relaxed and happy she has become. Her room is decorated with her own things and has a calm welcoming feel. The staff are fantastic. The manager has made Lilleybrook a good place to be and created a warm and welcoming environment. The activities coordinator

is miraculous at engaging with and supporting residents. The nurses and all staff are warm-hearted and friendly. The lounge is a pleasant place to be. I'm relieved that Mum has found somewhere that has welcomed her and where she can feel part of a community.

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Review of
Oldbury House Care Home
from F C (Respite Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

I have had a super experience here. It has been a real pleasure. Everyone was so kind and helpful! I would recommend anyone to stop here. The food was very good, I was very comfortable and well looked after. They couldn't do enough for me. Thank you so much.

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Review of
Oldbury House Care Home
from Steven B (Grandson of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My nan was a resident in the Adelaide unit for about 8 months after a very awful experience in another care home. We were so happy to have found a lovely caring home for Nan, she was so happy requesting endless cups of tea, staff dancing in her room to her record player and making her laugh and of course

her knitting they would help untangle on many occasions. She enjoyed the outside entertainment she loved a good old singsong. The home couldn’t do enough for her and us as a family. To the manager, we can’t thank you enough for the quick turnaround and for getting Nan into Oldbury House. Nan spent the last few months of her life truly happy and treated like a queen.

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Review of
Oldbury House Care Home
from Chelsea H (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My mum's residency at Oldbury House Care Home began in November, 2023. She has dementia and is unable to walk, feed herself, clean herself or tend to herself. When we arrived on the day she was admitted the staff welcomed us in to her room and set about from the very start making her comfortable and

welcome. Did we want a drink and food? Does Mum want a TV in her room? They could not do enough for her. This treatment continued over all the time she was there (5 months). Carers were diligent, considerate and engaging with Mum. Her room was lovely, ensuite, with storage for clothes and everything else she had. Medications were administered correctly and the staff were patient with her. Good food, regular drinks and friendly staff. At Christmas the staff went the extra mile by putting all the tables together in the main room and inviting residents family and friends to pop by and join them for their Christmas dinner. It was a lovely Christmas day.

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Review of
Lilleybrook Care Home
from P F (Niece of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the caring staff and manager at Lilleybrook Care Home. Everyone was understanding of her needs always positive but real in the circumstances and took time to spend with my aunt in spite of busy schedules. The staff were amazing and are caring heroes for the difficult job

they do.

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Review of
Lilleybrook Care Home
from A M (Daughter-in-law of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience

The latest care home manager is working hard to improve things at this home which has been less than satisfactory since my mother-in-law entered the home in February 2020. Most of the regular long-term staff are very good but retaining staff seems to be an issue and there is heavy reliance on agency

staff who are unfamiliar with the home and the residents. There have been a number of issues which when brought to the attention of the new manager have been addressed. However, the cleanliness of rooms remains an issue.

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Review of
Oldbury House Care Home
from Chris J (Son of Resident) published on 23 June 2023

Submitted via Website • Report

Overall Experience

We can’t thank the staff enough for the level of care, compassion and attention to detail they showed in looking after my mother following her stroke. The team were fantastic in going above and beyond to help my mother (and us as a family) through a very difficult situation, from the individual, respectful

and compassionate relationship every member of the care staff built with my mum to the fantastic efforts of the nursing team and the attention to detail by the manager - we feel so grateful to everyone. They made her and us feel welcome and supported her and us through every stage of the journey of getting her ready to move back to a home of her own. Thank you again!

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Review of
Lilleybrook Care Home
from D D (Daughter of Resident) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for two years. In that time several managers have come and not stayed long. The new manager now called a meeting for relatives, it was a positive experience and I think she is a person who will get things done. I emailed her and got a reply within an hour. All the staff

are caring and I have peace of mind that my mother is in the right place.

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Review of
Oldbury House Care Home
from Mary S (Sister of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

My sister has resided in Oldbury Court since January 2023, and we have nothing but praise and gratitude for the care she has received. At times of family visits, we are always made welcome, and there is always a member of staff willing to take the time to help when needed.
My sister always looks well

cared for and is always cleanly dressed and well groomed. She has settled in well.

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Care Homes Owned by Rico Healthcare Ltd in Gloucestershire

Rico Healthcare Ltd Locations in Gloucestershire (2)

Rico Healthcare Ltd Reviews in Gloucestershire (81)

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Lilleybrook Care Home

Lilleybrook Care Home

Lilleybrook Care Home

Lilleybrook Care Home

Oldbury House Care Home

Oldbury House Care Home

Oldbury House Care Home

Lilleybrook Care Home

Lilleybrook Care Home

Oldbury House Care Home

Lilleybrook Care Home

Oldbury House Care Home

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