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Care Homes Owned by Fidelity Healthcare Grove Hill Ltd

9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Fidelity Healthcare Grove Hill Ltd

Fidelity Healthcare Grove Hill Ltd Locations (2)

 

2 Care Homes owned by Fidelity Healthcare Grove Hill Ltd

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Grove Hill Care Home

Grove Hill, Highworth, Swindon SN6 7JN 

9.5 56 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 27 Rooms
Marlborough Lodge Care Home

83-84 London Road, Marlborough SN8 2AN 

8.7 34 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 18 Rooms

Fidelity Healthcare Grove Hill Ltd Reviews (90)

9.1
Fidelity Healthcare Grove Hill Ltd has a Group Review Score of 9.1 (9.114) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Fidelity Healthcare Grove Hill Ltd must have a Review Score.

Overall Experience

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Review of

Marlborough Lodge Care Home

from S M (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a small care home. Everyone is treated was an individual and the carers know each person well. Very friendly care home. The carers act professionally and with care.

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Review of

Grove Hill Care Home

from Sandra S (Daughter of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care Mum is receiving. Grove Hill is a very clean and comfortable home, and the food looks good and plenty for Mum's needs. The manager and staff are friendly and always have time to update on Mum's care.

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Review of

Marlborough Lodge Care Home

from Barry C (Son of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in this care home for 3 months. The care and love he received from the staff and management was second to none. I can only thank them for making his last month on this planet pleasant and happy for him. I would need to go into care, recommending Marlborough Lodge - you can feel the
love and care as soon as you walk in.

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Review of

Grove Hill Care Home

from Catherine B (Daughter of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, Dad came as a respite client. As he responded so well to the care and attention he received over those two weeks, we as a family decided that he and mum would benefit from him becoming a permanent client and he has continued to do well. We love seeing the interactions of the staff with their
clients. They take a personal interest in them, are very very patient and treat them like a family member, all staff - manager, financial manager, carers and kitchen staff. I have also enjoyed the range of activities available although Dad is reluctant to join in sometimes.

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Review of

Grove Hill Care Home

from Maria M (Daughter of Resident) published on 3 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is on behalf of the family regarding our mum residing at Grove Hill Care Home. This home has a wonderful, homely and welcoming vibe no matter what time of day we choose to visit. The staff team are amazing, always polite and always with smiles. We are sure our mum has challenged them during her
first arrival and settling period - this has never seemed to influence their positive approach when providing support to our mum. Over recent months, our mum has accepted this as her home, and although we see the decline in her physical and mental well-being, we also see she is safe and, in her world (as it is now), generally happy. Thank you.

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Review of

Marlborough Lodge Care Home

from Alan M (Son of Resident) published on 12 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved here at the end of July 2023. To date, we have been impressed with the friendliness, politeness and professionalism of the staff at the home. On the occasions we have visited the home, the staff have made us feel welcome, we have been offered tea/coffee and the staff have taken the time
to chat with us and answer any questions we have had. The room is small, but my mother appears to have settled and we are thankful to the staff for this as she has had an unsettling time of recent.

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Review of

Grove Hill Care Home

from S E (Friend of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and the staff are friendly.

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Review of

Grove Hill Care Home

from Roslyn J (Daughter of Resident) published on 6 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved to Grove Hill Care Home in February 2023. As anyone who has or is going through this type of move it is heart wrenching. The staff at The Grove made everything so much easier for us all. They welcomed Mum with open arms have made her feel at home. They treat her with utmost respect
and dignity.
The food, cleanliness and the staff are first rate. My Dad is able to visit Mum and have a meal with her. The Grove have just gone above and beyond to help him with this transition.
A wonderful Care Home. I am so glad Mum is with you.
Thank you for all you do.

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Review of

Grove Hill Care Home

from Janis D (Friend of Resident) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grove Hill Care Home is a welcoming place, the love that fills the home is felt when you enter the room. Staff go above and beyond to adhere to the residents' needs. They stimulate residents and help them to be independent. They also understand the residents' needs and care for their relatives. They
encourage them all to participate in the activities provided and celebrate birthdays and special occasions.

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Review of

Grove Hill Care Home

from David C (Son of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Grove Hill Care Home, since the 14th March 2020 which was actually the day that the care homes in the UK went into their first lockdown. We then couldn't see him for over a year, which was heartbreaking but the saving grace was that the people at this care home took such amazing
care of my father and most importantly kept them all safe.
All I can say is how very pleased myself and my family have been with the care received at Grove Hill, the friendliness, the staff, always with a smile on their face, as well as treating my dad with the dignity he deserves. Thank you.

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Review of

Grove Hill Care Home

from Trevor C (Son of Resident) published on 16 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent six very happy years at Grove Hill. Over the last few years, the home has been through a revamp under the new owners, and I must say, it's been a pleasure to watch the changes. The staff are unbelievably caring to all residents; they all seem to love their jobs. The care and compassion
that they showed during my mother's time there and especially as my mother neared the end of her life, were more than I could ever have asked for. Grove Hill Care Home is a wonderful place to care for your loved ones.

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Review of

Grove Hill Care Home

from Mary W (Resident) published on 2 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for a short time, but everyone knows me, and the residents are friendly. We went to an animal park last week, and it was a lovely day out. The residents are still talking about it. This is a small home, but lovely. The food is good and plenty of it.

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Review of

Grove Hill Care Home

from Sarah P (Daughter of Resident) published on 16 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Grove Hill and have been extremely happy with the level of care, love and respect they have shown my mother who has been a resident since August 2020.
It was such a difficult decision to make to move Mum to the home, especially after the pandemic but I have nothing but praise
for all the staff that show so much care and patience for all the residents. Any requests we have had in regards to Mum's care are met and I know each worker really does understand Mum and her needs. It has made such a hard decision so much easier knowing how well looked after she is and the home has a real big family feel to it. Thank you to everyone who helps with Mum.

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Review of

Grove Hill Care Home

from Suzanne S (Ex Family Member) published on 7 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Grove Hill Care Home highly enough. The Grandmother of my children lived here for 5 odd years, suffering from dementia. She sadly died last Thursday. Her main carer and all the staff are so caring and kind - they are genuinely fond of all the residents. They go the extra mile. She
was very happy here. Even during her last few dying days, the respect and care was still evident - it was permanent - in how they would treat a family member of their own. You need have no worries if you are having to make the difficult decision of where your loved one should live - this superbly run Care Home and all the incredible staff tick all the boxes.

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Review of

Grove Hill Care Home

from Dave M (Son of Resident) published on 30 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care Mum receives at Grove Hill is first-rate.
From the Care Home Manager to all of the staff including cleaners, they have been outstanding in the provision of care to Mum and others. Whenever I visit I see the carers constantly helping people, and raising spirits with their sunny outlook.
Mum
has already been chaperoned to the shops, a donkey sanctuary with a 'tea and dance' booked soon.
While the facilities are rather ordinary, it is the care on offer that stands out above all else - I am comforted by the fact I know Mum is happy and well cared for.

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Review of

Marlborough Lodge Care Home

from Jeff P (Son of Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident in Marlborough Lodge for six years. My wife and I have been pleased with the care he has received and fed back from management when required. The last two years have been challenging for everyone, but the home has managed very well indeed.

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Review of

Grove Hill Care Home

from R W (Son of Resident) published on 8 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had dementia which got progressively worse over her time at Grove Hill, but in her last days, she had other complications in which the carers in the home were exemplary in their care for her, keeping me informed of any change in circumstances.
The love the staff show for the residents can
only be compared to their own family values.
When visiting the home, again, the staff were always happy to see us and kept Mum as comfortable as they possibly could. Would recommend the home without hesitation.

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Review of

Grove Hill Care Home

from Mel W (Husband of Resident) published on 15 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

One hour per week makes it very difficult to provide a realistic assessment. In general, I find the staff caring and quite happy to give their time to ensure that the residents are happy and cared for.
Sometimes cases arise and then situations arise which entails occasions must be prioritised to
ensure
the general safety of the residents.
I find that the visits are rather embarrassing with all sundry wandering whilst we
are attempting to have a conversation. I like to think that occasionally I would be allowed to take my wife out for a short drive to give her a change of environment.

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Review of

Grove Hill Care Home

from H P (Daughter of Resident) published on 7 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great family place, everybody is so caring and can ask the carers anything and they will help you with whatever they can. All staff are very easy to talk to and you can ring day and night. One of the carers has added me to her Facebook so I can FaceTime my mum whenever I like.

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Review of

Marlborough Lodge Care Home

from Martin Q (Husband of Resident) published on 21 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff helpful. My wife seems very happy with her care. I am always kept up to date with any issues that arise. She always seems to be clean and tidy.
In all, a very good place for my wife to be looked after.

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Awards / Recognitions (0)

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Frequently Asked Questions about Fidelity Healthcare Grove Hill Ltd

How many Care Homes does Fidelity Healthcare Grove Hill Ltd own?

Fidelity Healthcare Grove Hill Ltd own 2 Care Homes.

Which Fidelity Healthcare Grove Hill Ltd Care Homes have the highest review score?

Grove Hill Care Home & Marlborough Lodge Care Home have the highest review score.
Fidelity Healthcare Grove Hill Ltd in Wiltshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fidelity Healthcare Grove Hill Ltd to verify any information. View our terms and conditions.