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Care Home Owned by Cinnabar Support and Living Ltd in Cumbria

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnabar Support and Living Ltd in Cumbria

Cinnabar Support and Living Ltd Locations in Cumbria (1)

 

1 Care Home owned by Cinnabar Support and Living Ltd in Cumbria

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Appleby Grange

Bongate, Appleby-in-Westmorland CA16 6HN 

9.6 32 reviews
"My mother has been at The Grange for the past twelve months. During that time, she has been treated with care and respect by everyone.…"   Read all 32 reviews
Location Type Care Home

Appleby Grange is located within walking distance of the centre of Appleby and is set in its own grounds with generous gardens. The home caters for adults aged 65 and over and provides specialist care for those living with dementia. Appleby Grange… Read more about Appleby Grange

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 29 Rooms from £1,400 / week

Cinnabar Support and Living Ltd Reviews in Cumbria (32)

9.2
Cinnabar Support and Living Ltd has a Group Review Score of 9.2 (9.201) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnabar Support and Living Ltd must have a Review Score.

Overall Experience

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32
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3
9
23
Review of

Appleby Grange

from M T (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Grange for the past twelve months. During that time, she has been treated with care and respect by everyone. Nothing is too much trouble, and we are always greeted by friendly, smiling faces.

Reply from Alister Cook, Director at Appleby Grange

Thank you for taking the time to review our service. We are always a little disappointed if we don't achieve 5 stars in every category, so we would love to have any feedback on how we could improve in the areas where we missed a star. Value for money is always a contentious area, but Appleby, being a fairly remote and rural location has been difficult to staff over recent years and staffing costs are higher than UK averages even though we never use agency staffing. Post-COVID years have also seen all our costs increase disproportionately from UK inflation rates, we have also been affected by the oft-mentioned "cost of living" crisis. As the only nursing home in Eden Valley outside Kendal, we feel we offer incredible value for money. Thank you again for your kind words.


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Review of

Appleby Grange

from Denise P (Friend of Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a lovely place, feels like home from home, not like other care homes I have been to. The staff are all friendly and make you welcome.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you for your lovely feedback, I will pass your feedback onto the staff.


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Review of

Appleby Grange

from Delphine S (Wife of Resident) published on 19 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home from home.

Reply from nicola sowerby, Home Manager at Appleby Grange

Thank you so much for your feedback, much appreciated.


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Review of

Appleby Grange

from Maxine P (Daughter of Resident) published on 16 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very professional. Any concerns are listened to and actioned upon. My Dad has been at the home for 7 months and has not had one pressure sore. The manager is excellent and my Dad relates to her well. My Dad is a hard person to appease, due to his stroke.

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Review of

Appleby Grange

from D H (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum has been a resident at Appleby Grange since January 2020. It was a difficult decision to entrust her care to others, but after a careful search, we concluded that it was by far the best place for her to be. She has always received and continues to receive, the utmost in care, attention
and above all, love and respect from all the staff, management, carers, nurses, catering staff and housekeeping staff. We are kept fully informed of any ongoing health issues she may have and the food provided is second to none! Unfortunately, she is now rarely able to participate in all the activities but she used to love all the live music on offer every week. We are so grateful we entrusted the care of our lovely Mum, now 97, to the care of all at Appleby Grange.

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Review of

Appleby Grange

from Sylvia E (Friend of Resident) published on 5 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Appleby Grange since February of this year, she has previously stayed for respite and requested a permanent placement for after Christmas 2022. We have found her to be very well cared for, her room is clean, the bed is made and she is dressed when we visit. She always has a drink
of her choice and is checked upon to ensure she is drinking it. She requires full assistance to eat her meals, which are provided. Her husband often takes the family dog for visits which always gives her pleasure. As her friends, we are always made welcome. We aren’t aware of her meals but are encouraged to bring in additional treats, including fresh fruit and chocolates.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit a review. I am delighted to hear from you with such kind words and a positive response. It is very encouraging for the staff and myself to receive such warm-hearted comments.


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Review of

Appleby Grange

from Steve H (Friend of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Appleby Grange are caring and attentive. They respect the dignity of residents and attend to their needs with helpful enthusiasm whilst also providing a welcoming environment for their visitors.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit your review and your kind comments. I will pass your lovely feedback to the rest of the team.


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Review of

Appleby Grange

from Andrew W (Husband of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been admitted to Appleby Grange suffering from progressive supranuclear palsy, a degenerative form of Parkinson's. As such she requires 24 hour nursing care which we are unable to give her at home.
The care staff are very diligent, answering her calls promptly and helping her in and out
of bed, to the bathroom, dressing her and undressing her and providing her meals. My wife requires feeding as she can no longer feed herself so the carers take on this task. They do all these tasks with a smile despite the fact that Hilary has a morbid fear of falling which results in her gripping anything while she is being moved.
The nursing staff are on call 24/7 and administer all my wife's medication as well as monitoring her general health.
The management are particularly attentive and have immediately responded to the few minor issues we had when my wife first moved in last January.
Overall I rate Appleby Grange very highly.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to submit your review. On behalf of myself and the team I am delighted to receive your kind and positive comments about our home. The team and I strive to make the home as comfortable and happy place for our residents as possible and it is encouraging for us to receive comments such as yours.


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Review of

Appleby Grange

from K D (Sister of Resident) published on 2 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting Appleby Grange I have been impressed by the atmosphere and cleanliness. There are always staff around who are extremely friendly and helpful. Although I cannot personally comment about the care of my relative, I have seen nothing to suggest that it is not of a very high standard.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for taking the time to send in your review. Thank you for your very kind comments and I will make sure they are passed on to the rest of the staff.


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Review of

Appleby Grange

from David W (Father of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the response of management and staff to my son's needs. He is treated with care and dignity and not a little humour. He has not been at Appleby for very long and the early weeks were a learning experience for everyone. An experience that was conducted with honestly. Despite not
being a typical nursing home patient he is included and enjoys being there.

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Review of

Appleby Grange

from I C (Son of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing a loved one in a care home is a very big decision. Having made the decision all I can say is we made the right one and picked the right place in Appleby Grange. All staff show compassion and care to all residents. All the time the staff are never having a bad bay, always smiling and happy. We
would recommend Appleby Grange to anyone.

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Review of

Appleby Grange

from J S (Cousin of Resident) published on 22 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Family member was in Appleby, he was happy and content, staff were good at job, the home was clean and tidy, good food, thank you for ensuring he was comfortable in his last months, can't thank everyone enough.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you very much for your kind comments. I shall pass your feedback on to all the staff.


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Review of

Appleby Grange

from Laura A (Niece of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was loved and cared for during her time at the Grange. The staff were always lovely and treated her with respect. My experience of visiting the Grange was always positive - it was always clean, and everyone was always friendly. The manager has been so kind and lovely to deal with. My aunty
was happy at the Grange. Thank you.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for your kind words. I shall pass your feedback to all the staff.


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Review of

Appleby Grange

from S M (Son of Resident) published on 30 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in this Care Home since the first Covid lockdown. She has been well cared for throughout this time. Staff are always available to answer any questions and communication from them is good, especially during the pandemic when visiting was restricted. Accommodation is of a good standard
and always appears clean. The resident's lounge is used for activities and there is always something happening to keep the residents occupied either with music, games, etc
Food is of a good standard and is made on the premises.
There has been a new Manager in place for the last few months who has engaged well with me on my visits and they seem to want to improve the standards to an even higher level than it is now. This Care home is ideal for people who have lived local and don’t want to places away from nearby relatives.

Reply from Shelly Ralph, Home manager at Appleby Grange

Thank you for your lovely review. I will pass on your kind comments to all the staff.


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Review of

Appleby Grange

from Diane W (Daughter of Resident) published on 5 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appleby Grange became Dad's home for the last few weeks of his life. Their exemplary care of him was quickly evident and much appreciated by us (his family) at a time when in-person visiting was not possible. Staff were very helpful when we phoned for updates and had virtual visits with Dad via video
conferencing. In his final days when we were able to be with him, it was obvious he had quickly become part of the Appleby Grange 'family'. We will always be grateful for the love, care and respect Dad was given in his final weeks by the wonderful staff at Appleby Grange. Thank you.

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Review of

Appleby Grange

from Anne O (Daughter of Resident) published on 1 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of The Grange for the care they have provided my mum over the past 14 months. Their affection for her is apparent and she has been kept safe and well during the pandemic which has been a very difficult time for the staff. They have provided the opportunity for me to
visit on her birthday (physically but not socially distanced) so we could chat over the garden gate and my father was delighted to visit on their 60th Wedding Anniversary in July. Although she has very little memory and struggles to string sentences together she always appears to be very relaxed and has a great rapport with staff.

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Review of

Appleby Grange

from J B (Sister of Resident) published on 21 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident during the last few months and thank you to all the team for providing excellent care with a high level of professional standards and dignity. I can't wait to visit and see my sister once again.

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Review of

Appleby Grange

from M G (Grandson of Resident) published on 16 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granda is in Appleby Grange and although we are not allowed to visit at present, the Grange are doing weekly FaceTimes to us and other family members, which is brilliant and so beneficial for grand and us as a family. The staff are so kind and thoughtful.

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Review of

Appleby Grange

from C S (Daughter of Resident) published on 1 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for three months and during this time he has received the best possible care. Nothing is too much trouble and during recent times knowing he is being so well cared for both physically and mentally, meant so much to the entire family. Communication is excellent as we received
regulate updates either by phone or facetime.
As a family, we feel we couldn't have asked for a more caring environment, dedicated staff who listen to and support the family as well as their residents. Thank you, everyone, for making our father happy and settled.

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Review of

Appleby Grange

from P H (Cousin of Resident) published on 30 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown by all the staff here are exceptional, especially at this difficult time. Wonderful team and so pleased we chose Appleby Grange.

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Awards / Recognitions (0)

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