Cinnamon Care Collection in Dorset | 1 Care Home

Review of
Heathland House
from D H (Resident) assisted by family/friend published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

This is my fifth month of living in Heathland House. Being in this care home over Christmas couldn't have gone better. The entertainment each week with singers, musicians, and a lovely school choir. Even Father Christmas came around with presents for everyone. I particularly enjoy the 'use it or lose'

exercise class, and I am also learning tai chi. As I suffer from macular degeneration the management has found a blind class for me to attend every two weeks and they provide transport to and from the group. The staff are so helpful with all my needs. Cups of tea with biscuits and cake are always available. I have settled in now and it is truly my home.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House and the team. We will pass your feedback and insights to every one and we are all thrilled you see Heathland House as "home".

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Review of
Heathland House
from C G (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Heathland House is a lovely care home, not like any other I have seen. All the staff are amazing and so caring. My dad moved to Heathland House following a 4th stroke and the death of his wife, everyone in the home could not have been nicer. He has settled in well and I can relax knowing that he is

being well cared for.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your kind words, we are thrilled to hear how your Dad has settled in. We will pass your feedback to the team, again thank you so much on behalf of everyone at Heathland House.

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Review of
Heathland House
from R D (Nephew of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

A wonderful care home with first class staff and facilities.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House, it is always so great to have feedback to give to the team. Thank you so much from us all at Heathland House.

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Review of
Heathland House
from K L (Daughter of Resident) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent support and welcome to assist our parents with respite and moving to permanent residence.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to share your review with us. We will share your kind words with the team members.

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Review of
Heathland House
from Susan H (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Heathland House has welcomed my mum with care, kindness and affection. All staff include mum in everything and I feel they have her best interests at heart. She is safe and well looked after. Thank you for all your support

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your review, we are so thrilled to receive your kind words too and will let the entire team know.

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Review of
Heathland House
from G W (Friend of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

Heathland House provides excellent accommodation and activities for the residents, the staff are friendly, caring and kind.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House. Your comments are very kind and much appreciated, we will certainly share them with our team.

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Review of
Heathland House
from Y N (Respite Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

The preadmission and welcome on arrival were outstanding. The ambience of the whole place was warm, friendly and caring. From top to bottom, the staff are excellent.
My son and daughter summed it up by saying that while I was there, they didn't need to worry!

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for some lovely feedback, we are so glad to hear that your respite was successful and your family were also happy and safe in the knowledge you were with us. We look forward to welcoming you back.

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Review of
Heathland House
from Lynne B (Stepdaughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

The team at Heathland House are truly outstanding. They take care of the residents with genuine kindness and skill and are very calm throughout.
For us as a family, it is wonderful to know he is safe and happy.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for sharing your review with us, we will share your review with the team, it will mean a great deal to them.

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Review of
Heathland House
from Richard S (Respite Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

From contacting this home to enquire about a respite stay to leaving the home after a two-week stay, the management and the whole team there have been wonderful, and very helpful.
Every care was listened to and acted upon and they knew everyone by their Christian names and ensured we were happy.
The

catering was very good, and the rooms were spacious and clean.
Wonderful entertainment was provided in lovely settings.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House, it means a great deal to us all. We will certainly pass on your comments to our team, again many thanks.

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Review of
Heathland House
from Janelle I (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

An outstanding care facility. Not only does it have a very welcoming environment, it treats residents like the very valued parts of the community they are.
The staff are incredibly attentive without encroaching on the resident's independence.
The activities are wonderful and cover all manner of areas.
I

could not recommend this place highly enough.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review Heathland House, it is always so lovely to hear from families. We will pass on your kind comments to the team.

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Review of
Heathland House
from D C (Respite Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience

As a respite experience, it is remarkable. The care is unsurpassable and all other residents here are pleasant and friendly.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

It was a pleasure to meet you and your family. We are very much looking forward to your next visit. Thank you for your kind comments which we will pass on to the members of our team.

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Review of
Heathland House
from Elaine A (Niece of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My aunt has been a resident Heathland House Care Home for over a year now and she has blossomed since being there and is thoroughly enjoying life again. The staff are all very kind, understanding and knowledgeable and look after my aunt with so much love. It was a hard decision to move her into care

but we couldn't be happier. She now has a quality of life again, is safe, well looked after, company and fun with all the activities.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much, it is heartwarming to hear and we have certainly enjoyed helping your Aunt become one of the most active and social residents at Heathland House. We will make sure that the entire team knows of your kind words and appreciation. thank you again. Nadia and the Heathland House team.

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Review of
Heathland House
from Suzanne A (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Mum moved into Heathland House as she needed 24-hour care. The home is beautiful, well designed to make living in it easy with wonderful facilities. But more importantly what shines through is the love and care given by the whole team, from meeting daily care needs to rich and personalised activities,

lovely food, beautifully clean environment which all go towards making it a happy home for Mum and a place where family and friends are welcomed into. Huge thanks to the whole team for all you do.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your kind words and for taking the time to write the review for our team. It means so much to receive this recognition and we will make sure that the entire team are made aware too. Kind regards from the entire Heathland House team.

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Review of
Heathland House
from G W (Daughter of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum's 92nd birthday was in May and the staff at Heathland House arranged an afternoon tea party for her and her family of 10 in the first floor dining room which has a balcony. We were greeted with balloons tied to Mum's walker and she looked beautiful. The carers had chosen her clothes and put her

makeup on for her. The afternoon tea was laid out on 3 tiered plates with tea or fresh coffee and soft drinks. A lovely member of staff stayed with us and helped us with drinks etc. We were given extra sandwiches and a beautiful birthday cake. I think the staff went over and above to make Mum's day special.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

It was a genuinely lovely day for the team too. The photos say almost as much as your kind words. Always a delight to receive and we will make sure the team know how pleased you were. Thank you.

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Review of
Heathland House
from Jon B (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My mother had struggled to live alone for many months with the support of increasingly worried family and friends. A crisis led to us looking at care homes and Heathland was clearly the best. She has now been there for several months and looks healthier and more relaxed. We know that she is getting

regular, good food, is getting her meds when she should, has plenty of company and there are regular activities pitched at a manageable level. Most importantly, the staff are all friendly and caring and seem to take a genuine interest in her wellbeing. She has said that ‘she could not wish for better’.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your review, we are delighted to hear and will make sure to pass this on to the team. Thank you from all of us.

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Review of
Heathland House
from K C (Son of Resident) published on 5 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother visited the home on a respite basis after an operation on her hip. The staff were very helpful and obliging from day one. The management ensured everything ran smoothly from start to finish, ensuring everything was up and running for my mother's arrival. She really enjoyed her stay here and

the carers and staff made her welcome and saw to her needs every day. On leaving, the management again stepped up to the mark to ensure everything went smoothly. Top-notch care.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for taking the time to review and for your kind words and praise, which always means a lot to the team. kind regards from all at Heathland House.

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Review of
Heathland House
from H M (Daughter of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum came to Heathland House after her ability to live alone diminished. Thanks to all the staff here she has settled really well and feels safe and cared for. My niece visited today and said she hasn't seen her nana look so happy for a long time. Thanks to all the amazing staff.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your review. We are so delighted to hear when families see a positive change in their loved one's wellbeing. We will make sure the team receive your kind words. Again thank you from the entire team at Heathland House.

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Review of
Heathland House
from B P (Respite Resident) published on 12 February 2024

Submitted via Website • Report

Overall Experience

I was made very welcome. I had a lovely room. There have been very kind and caring staff who looked after me. Everything I needed was there for me and the food was excellent. Just the right sort of portions for a person who has been ill. The activities were exceptional and I thoroughly enjoyed them.

All that I needed was to push the button and someone will come to see me and I think this is excellent. You gave me a very wonderful 90th birthday and I felt like a queen. I shall miss you all terribly.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

It was so lovely to see you again, and I do hope to see you very soon at one of our events or activities. With our warmest wishes from all of us at Heathland House.

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Review of
Heathland House
from Pam B (Wife of Resident) published on 12 February 2024

Submitted via Website • Report

Overall Experience

Accepting I can no longer look after my husband and trusting strangers to do it for me is the hardest thing I’ve ever done. From the initial visit, the staff at Heathland House have been kind and supportive to us both. They listen and reassure or react to worries and also share the good times when I’m

not there. The relief to know he is safe and well cared for in lovely, spacious surroundings, with excellent food and such friendly, caring staff (who aren’t strangers anymore) is huge. We can go out as we please, spend quiet time together, join in activities, or chat in a lounge with other residents/family we have got to know. Heathland House is now a second home that welcomes our wider family and friends too, who without fail are also impressed by the staff and the surroundings. I’m so pleased to have chosen it.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so very much for your kind review. We love the fact that Heathland House is a second home! It is always a pleasure to see you and your family and grateful to you for leading the way for other families too!

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Review of
Heathland House
from Cindy L (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I cannot praise Heathland House enough. My mum's quality of life has improved immeasurably since she moved in during November 2023 and so has ours. Previously, we were constantly worried about her health and safety and her loneliness, as well as trying to care for her ourselves. She is now wonderfully

cared for in beautiful surroundings by staff that are more like family to her. Every single staff member is caring, interested and thoughtful to her and I feel she is living her best life there. Her family and friends are warmly welcomed into the home at any time too, either for coffee, lunch or to join in the activities. The relief for me and my sisters is huge. I am so happy we chose Heathland House.

Reply from Debbie Holmes, Home Admissions Advisor at Heathland House

Thank you so much for your kind words. We will make sure to let our team members have your feedback. Kind regards Debbie on behalf of Heathland House Team.

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