Cinnamon Care Collection in Hampshire | 6 Care Homes

Review of
Hartwood House Care Home
from M P (Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

I didn't ever want to be in a position of needing care but I must say that this experience of care make me think that I would like to come back here if I had to. The staff are very kind + the rooms very comfortable
I have also enjoyed the companionship of the residents.
I hope one of my children

or my dearest friend will bring me back to visit in the summer
love to everyone who cared for me.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

It was an absolute pleasure to have you stay with us, you became such an amazing friend to the residents and the staff! You are welcome back any time and you will definitely be receiving some invitations to our upcoming events. We hope to see you very shortly!

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Review of
Sunnybank House Care Home
from David C (Son of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

My mother received medical care that was above and beyond what I could have hoped for during a 2 week respite stay. The staff were unfailingly helpful and patient. If my mum can not live at home, there is nowhere else I'd prefer her to be.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for taking the time to right this review. We are always so pleased to know we have provided care that goes beyond families expectations and we will continue to do so. Thank you again.

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Review of
Netley Court Care Home
from Kim G (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I bought my father to Netley Court beginning November 2024. He was very reluctant to leave his home and go somewhere strange for him.
With the kindness, care, support of all the staff Dad began to respond to all the staff's lovely manner towards him. Nothing at all was too much trouble for them and

he was regularly checked on through the day and night - cups of tea at any time within the 24 hours.
The staff were extremely supportive to me and my family, at all times, keeping me up to date of how Dad was managing, food intake and speaking with his Doctor on numerous occasions. Nothing was too much trouble for them.
I would highly recommend Netley Court in every way.
I would like to say a massive thank you to all staff at NC (on every level) for giving my Dad a very peaceful loving experience in his last 7 months of his life. Thank you.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Oh.... thank you so much... we so so so loved Dad as you know. His smile was infectious and his laughter a delight. We miss him so much and are so glad you chose Netley Court so we could be a part of his life and yours. Come visit soon!

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Review of
Netley Court Care Home
from John G (Son-in-law of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

We looked for a care home for my father in law for a while and after being recommend to go and look at Netley Court we decided to make a visit. The impression we received was of a very caring home where the staff were clearly involved with the residents on a personal level and it was obvious that this

was a really well run care home with caring staff and management. The food was excellent and staff happy to make something for you off the main menu if required. There were also numerous activities going on and all displayed on the activity board in order that we could preplan. I would have no hesitation in recommending Netley Court to any prospective user.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind words and for taking the time to share your experience of Netley Court. We are delighted to hear that you found our home to be warm, caring, and well-run.Your recommendation means so much to us, and we are grateful for your support. If there is ever anything we can do to assist you further, please don't hesitate to reach out. Hope to see you soon.

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Review of
Hartwood House Care Home
from A P (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

It has been an absolute pleasure to have Mum stay with us. It was lovely to see her make so many new friends and really participate in all of the activities on offer. We look forward to welcoming her back for our upcoming events!

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Review of
Hartwood House Care Home
from C M (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here

and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. It is such a daunting process for any one thinking about coming into a care home, I am so glad that we were able to give Mum such a positive experience. The fact that she has chosen to stay is just wonderful news, she has made such a good group of friends and to see her interacting and joining them for meal times is so lovely! We really are a family here at Hartwood House and the residents and their loved ones are a part of that also. We are so glad to have you all with us.

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Review of
Netley Court Care Home
from J L (Resident) assisted by family/friend published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Netley Court Care Home is very good. It is lovely here.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words! We are so pleased to hear that you are enjoying your time at Netley Court. Your happiness and well-being mean so much to us. If there is anything more we can do to make your stay even better, please let us know.

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Review of
Netley Court Care Home
from W L (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My father and mother have been booked into Netley Court. My father came directly from his home and my mother from hospital.
The process has been carried out with compassion and professionalism by the nursing and admission staff.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for taking the time to share your experience. We are delighted to hear your Mum and Dads transition to Netley Court has been handled with compassion and professionalism. Our team is dedicated to providing the highest level of care and support, ensuring every resident and their family feel comfortable and well looked after. We truly appreciate your kind words and trust in us.

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Review of
Hartwood House Care Home
from Christopher D (Nephew of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The care I received for my Uncle was excellent, he obviously had some doubts but was made to feel welcome from the very beginning. The staff were polite and nothing was to much trouble for them. The room was clean and obvious thought had gone into the design with a themed hallway throughout. The home

is situated close to the village so convenient for residents and visitors, although this was a temporary stay I would have no doubts about making this a permanent stay if and when it would be needed.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your heartwarming review. It is such a difficult time for the resident and their families when coming into a care, even if its just for respite. I am glad to hear that the staff made you and your Uncle feel at ease, that is exactly what we are here for. We will make sure that we have regular contact and invite you to all of our events, but please feel free to stop by for a cup of tea at any point, you are always welcome!

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Review of
Sunnybank House Care Home
from C A (Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has dementia and we go to two meetings a week at Sunnybank House Care Home, on a Monday is coffee and cake, sometimes there is entertainment or we have quizzes or play games, which help a lot with memory. On the Wednesday it is a Ladds and Lattee morning. Where games are played and they talk

to help recall their memories. Their partner goes in a different room for coffee, where we can have a good talk about what's going on and help if any is needed. It is very good all round.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you so much for sharing your experience at Sunnybank House Care Home. It's heartening to hear about the wonderful activities and support they provide for both individuals living with dementia and their partners. The Monday sessions with coffee, cake, entertainment, quizzes, and games sound fantastic for memory support and social interaction. The Wednesday Lads who Latte mornings, where games and conversations help recall memories while partners have a space to talk and support each other, seem incredibly valuable as well. It's great to know that these meetings offer such a positive and supportive environment for everyone involved

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Review of
Sunnybank House Care Home
from K S (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came into Sunnybank House Care Home after 9 weeks in hospital. It's the most wonderful place. Every member of staff has made my mother feel very welcome. Not only my mother but all her family were welcomed as well. All her care needs are being met, nothing is too much trouble. I cannot praise

Sunnybank enough for everything they do.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you for sharing your experience with Sunnybank House Care Home. It's wonderful to hear that your mother received such a warm welcome after her time in the hospital. The dedication and care shown by every member of the staff towards your mother and your entire family are truly commendable. It's reassuring to know that all her care needs are being met with such attentiveness and compassion. I cannot praise Sunnybank enough for the exceptional care and support they provide. Your positive feedback speaks volumes about the wonderful environment they have created. Thank you for sharing this with us.

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Review of
Abbotswood Court Care Home
from S H (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

The care received by my father and our family was outstanding. He was only in the home for 15 days before he died but he was treated as a person the whole time. He was shown respect, compassion and great care. I cannot thank the staff enough for the consideration shown to all of us during the time of

his stay and ultimate death. The care the staff gave was first-rate from beginning to end. Thank you.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

We really appreciate your kind words at this sad time for your family and we all send our love.

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Review of
Sunnybank House Care Home
from J D (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum was previously in another care home as Sunnybank was full when she was discharged from hospital. 3 months later, we moved her to Sunnybank and she settled immediately. The staff are always amazing, courteous, kind, always treating her with the utmost respect and dignity. She has previously enjoyed

the entertainment and activities such a great variety. The only reason I can't put excellent for value for money is that care home fees in general are extortionate. Sunnybank is in line with others but all are so overpriced.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Your review radiates such warmth, and genuine appreciation and is truly heartwarming. It's lovely to hear that the time spent at Sunnybank House was marked with the dignity and respect every resident deserves. An inclusive activity plan indeed plays a significant role in ensuring all residents feel valued and engaged, and it is wonderful that your mum enjoyed her time here so much.T hank you for sharing your experience; feedback like yours is invaluable and encourages the team to continue delivering such high standards of care.

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Review of
Abbotswood Court Care Home
from J S (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff cared for my mum extremely well. They made great efforts to understand her fully and tailor their treatment of her to her needs. The end-of-life care was second to none. They were highly supportive of us as a family.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time, (especially at this difficult time ) to write this feedback. We will pass your comments on to the team and we send you all our very best wishes xx

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Review of
Wellington Vale Care Home
from S M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, staff attentive and accessible at all times. The home provides many activities and encourages all residents to participate. Menus - excellent, multiple choices. No hesitation in recommending Wellington Vale.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you so much for sharing your experience of Wellington Vale and recommending us to other families in need of support. Mum has a wonderful character and has made some really special friendships here which is beautiful to see. We look forward to seeing you during your next visit.

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Review of
Hartwood House Care Home
from H G (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

We are so pleased to hear that you are happy with the care that your Nan is receiving! I will definitely pass these lovely comments on to the rest of the team! Thank you so much for taking the time to write this.

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Review of
Wellington Vale Care Home
from Jan W (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The team at Wellington Vale are outstanding. I cannot recommend this care home enough. Upon entering it is like a 5-star hotel, so welcoming from the start. All the staff are amazing, so kind, caring, well trained and knowledgable. They all respect their residents, treating them as individuals, preserving

their dignity and promoting a wonderful sense of self-worth. The ratio of staff to residents is evident every time we visit, all staff are cheerful, never seem to be in a hurry so they have plenty of time to attend to the needs of individual residents without having to rush them. The meals are awesome, homecooked and well thought out with plenty of choices. I am pleasantly surprised that my mum has settled in so well, she feels safe, secure and part of a large family at Wellington Vale. The Home Admissions Advisor and team certainly exceed all expectations. Thank you to everyone.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for this outstanding review of our wonderful home and our amazing team!! It has been a privilege to welcome and care for your beautiful mum at what was a difficult time for you all. To see Mum nicely settled and know your family are content with the care we offer here is very rewarding for all of us. You are all very much part of the Wellington Vale family!

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Review of
Wellington Vale Care Home
from Alan P (Son-in-law of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law always dreaded going into a care home, we were so pleased when we found Wellington Vale. The members of staff are lovely, caring, approachable, great at keeping the family updated and asking for our input. We've been to a few events here the best was the carnival on bule Monday, it

was such fun, the residents were dancing, laughing and smiling. Those in bed could see the float as it passed by their door and they had visits from the various members of staff in fab fancy dress, it was a joy to watch and be part of. Well done everyone and thank you.

Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care Home

Thank you for sharing your experience of our wonderful home! Your support at our recent Carnival was invaluable, and the photos were great - thank you for joining in the fun!!

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Review of
Sunnybank House Care Home
from S G (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I was recommended to this comfortable, large luxury establishment, which looks at feels more like a hotel than a care home. I have been very well looked after. It has given me peace of mind to know that help and support is available when it is needed. All the staff I have come into contact with are

very helpful and cheerful and I have made friends with some of the residents. I have certainly benefitted from my stay here and I feel I will be able to cope with daily life when when I get back home. The food was poor but has improved since the chef stepped down and a new one being sought, so it should improve more.

Reply from Jessica Wooldridge, Home Admissions Advisor at Sunnybank House Care Home

Thank you for your feedback and we are delighted to say how much we have improved our dining experience and quality of food. The new processes we have put in place are definitely working. We look forward to seeing you again as and when you may contact us.

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Review of
Hartwood House Care Home
from Sue T (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which

was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you Sue for some lovely feedback! Dad is such a delight and we feel so fortunate to have him here with us at Hartwood House. We are glad to hear that you as his Daughter feel he has settled and is enjoying his new home. We will continue to care for Dad with the highest of standards and provide him with those all-important yummy meals!

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Care Homes Owned by Cinnamon Care Collection in Hampshire

Cinnamon Care Collection Locations in Hampshire (6)

Cinnamon Care Collection Reviews in Hampshire (640)

Hartwood House Care Home

Sunnybank House Care Home

Netley Court Care Home

Netley Court Care Home

Hartwood House Care Home

Hartwood House Care Home

Netley Court Care Home

Netley Court Care Home

Hartwood House Care Home

Sunnybank House Care Home

Sunnybank House Care Home

Abbotswood Court Care Home

Sunnybank House Care Home

Abbotswood Court Care Home

Wellington Vale Care Home

Hartwood House Care Home

Wellington Vale Care Home

Wellington Vale Care Home

Sunnybank House Care Home

Hartwood House Care Home

Awards / Recognitions (8)

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