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Care Home Owned by Cinnamon Care Collection in Kent

9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Kent

Only the locations & reviews in Kent for Cinnamon Care Collection are showing below.

View the details of all 23 locations (with 1557 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Kent (1)

 

1 Care Home owned by Cinnamon Care Collection in Kent

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Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP 

9.7 108 reviews
"There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared…"   Read all 108 reviews
Location Type Care Home

A luxurious care home in Rowhill Road, Hextable, Kent. Emerson Grange is part of the exclusive Cinnamon Care Collection. Unwavering in their commitment to quality, they are determined to make a positive impression on the lives of residents and their… Read more about Emerson Grange Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 85 Rooms from £1,525 / week

Cinnamon Care Collection Reviews in Kent (108)

9.9
Cinnamon Care Collection has a Group Review Score of 9.9 (9.902) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

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Review of

Emerson Grange Care Home

from Melanie W (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared for extending this to all his family at the most emotional time. I cannot thank them enough. The transition from being a flat owner to the nursing home took a lot
of anxiety away, as the staff knew my father and he felt part of the community even before he went to Emerson Grange. Through the most difficult time, the staff were very conscientious of not only giving the best care to my father, but the best care to all his family including his grandchildren. Thank you Emerson for all you do. I wouldn't have wanted my father to have gone anywhere else.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words, it truly was a pleasure having your father be part of our family over the years.


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Review of

Emerson Grange Care Home

from Michaela B (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Emerson Grange in September 2024 when he was no longer able to care for himself at home. From the moment he arrived he was made to feel most welcome and part of the Emerson family. The manager and staff on Buckingham provided the most amazing care during his short time with them.
They liaised with the local hospice and medical team to ensure Dad received the highest quality end of life care. As a family of nurses it meant so much to us that our dear dad passed away peacefully, pain-free and with dignity. Furthermore, during dad's last days we were looked after and supported so well which enabled us to focus on spending quality time with him. Thank you Emerson.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for entrusting us with your father's care and for taking the time to share your experience with us. He is deeply missed by us all.


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Review of

Emerson Grange Care Home

from Giselle M (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 6 weeks at Emerson Grange Care Home for palliative and end of life care. They were truly amazing! They showed immense compassion for him and us as a family. The nurses demonstrated a high level of nursing expertise and knowledge and liaised regularly with the hospice to optimise his care.
They spent time treating my dad with dignity and respect referring to his wishes. They knew he took pride in his appearance and even shaved him on the day he died. They listened to our concerns and involved us in all decisions. In his final days we were allowed to be with him 24/7. Staff were kind to us providing us with bed linen and ensuring we were offered meals and drinks. They cared for us and dad. There are no words to express how grateful we are to the team at Emerson Grange for all the support they showed to us and for allowing dad to die peacefully with dignity and respect. Thank you!

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share such kind words around the care your father received whilst he was with us. It was a pleasure having him as part of the Emerson Park family over the years. Please know that you and your family remain in our thoughts, and we are here for anything you may need in the future.


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Review of

Emerson Grange Care Home

from Sally G (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff supporting Mum have all been wonderful and very kind and cannot be faulted. The only issue has been about the standard of food and in particular the temperature of it when it arrives. Not being a meat eater and unable to eat spicy or savoury food what is on offer at different times has not
been a big enough variety.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind words and for taking the time to share your feedback about our wonderful team. We value your input regarding the variety of food. Our team is always working to improve the dining experience, and we'll be sure to review the menu variety. Please do not hesitate to speak with our hosting team or myself if there are particular adjustments that would improve the experience for your mother.


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Review of

Emerson Grange Care Home

from E M (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother receives on the 2nd floor "Windsor". Her dementia continues to progress, and the challenges that brings have been met by the care team. I find it easy to talk to her team with any concerns and they are all very approachable - with an open door when I have been
going past. I praise the activities team very highly as they work well to keep mum occupied, when she is occupied she is happy! A positive atmosphere always.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share your kinds words about it team. It is a pleasure having your mother be part of the Emerson Grange family.


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Review of

Emerson Grange Care Home

from Sally L (Daughter of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, highly recommended. Very impressed with the facilities. Staff very professional. The friendly atmosphere is always very welcoming. Family and friends who visit speak very highly of the home and leave with a nice experience. Customer service is excellent! Happy all round!

Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care Home

Thank you for taking the time to share your views on Emerson Grange and the team we value your feedback and are delighted you are happy with our home.


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Review of

Emerson Grange Care Home

from E H (Respite Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had major thoracic surgery and was very nervous about returning home after hospital discharge given the invasive nature of the surgery and lack of confidence about how independent I would be. I felt convalescent care would be a good way for me to gain confidence during the hardest part of
my recovery, with trained staff on hand to manage medical needs, and a hospital style bed and wet room during a period of reduced mobility.
Less than four months after Emerson Grange provided expert and compassionate end of life care for my mother, there was no question for me about where to stay during recovery, and unlike many other providers, they are insured for people under 50.
From the moment I arrived, my needs were fully taken care of. The level of care is second to none, but so are the surroundings, food and accommodation, and all staff members really are exceptional. I would not hesitate to recommend Emerson Grange to anyone who is looking for a very high standard of care.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

It is wonderful to hear that our team and facilities helped give you the confidence and support you needed during such an important time in your healing process. Your recommendation is greatly appreciated, and we'll continue striving to offer the highest standard of care to all our residents. Wishing you all the best in your continued recovery!


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Review of

Emerson Grange Care Home

from S L (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision placing mum in a care home. It was to my benefit that initially, mum thought she was in a hotel due to to very high standard of internal decorations, her room and facilities. The staff including management, care staff, kitchen staff, maintenance, domestic, reception
and admin all work together as one big family. Always friendly and approachable. There is an excellent activities team with a varied program every week. Mum is well cared for but due to her increasing confusion and agitation life is a little more difficult for her now. I have emailed any concerns to staff are things like wanting to be involved in decisions about mums health have been addressed. I would like better access to staff on her floor by phone.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for sharing your feedback about the home and our staff. We also appreciate your comments regarding communication. We are glad that any concerns have been addressed promptly, and we take note of your request for easier access to staff by phone on your mum's floor. We will certainly look into improving this, as we know how important it is for families to stay connected.


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Review of

Emerson Grange Care Home

from B R (Daughter of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Emerson Grange Care Home have always been kind, caring and helpful towards my mother. They treat my mother with respect and are always friendly and approachable.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your mother has received such positive care and support from our team and it has been a pleasure having her be part of our family.


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Review of

Emerson Grange Care Home

from Dawn S (Sister of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on the 5 years and 6 months my brother was a resident from September 2018 when Emerson Care Home opened. Suffering from Alzheimer's and needing 24/7 care, becoming a danger to himself living alone.
The day my brother arrived, he was greeted with love and affection although it did
take a couple of weeks for him to settle into his new surroundings. The staff were fantastic with his caring needs, gently assisting him to feel safe and happy. Over the years I have seen many changes. In all the years I had only complained once about an issue of his care. Other than this occasion, I have always been more than happy. My brother became totally bedridden, eventually being transferred to the Palliative Care Floor. The nursing care was fantastic in every way and how they also looked after me. One member of staff who I have known from the very first day is totally committed to Emerson by helping residents, relatives and staff.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your feedback and for trusting us with your brother's care. We wish you and your family all the best moving forward and look forward to seeing you when you're passing us.


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Review of

Emerson Grange Care Home

from P T (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with overall care and attention mum receives. She is really happy all her need are taken into consideration. Food and entertainment are excellent. We could not be happier. I would definitely recommend Emerson Grange Care Home. Staff are so caring.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words and positive feedback. It has been a pleasure having your mother be part of our family.


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Review of

Emerson Grange Care Home

from June N (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Emerson Grange Care Home for two years and our satisfaction has never wavered.
Everyone is kind and helpful and of course, professional. Emerson has a wonderful ethos, where residents and their families always feel welcomed and listened to.
Emerson and its people create the
very best care home and I am proud and pleased my father lives here.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind review. Your feedback means a lot to us and we are delighted to hear that your father has been happy with his care at Emerson Grange for the past two years.


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Review of

Emerson Grange Care Home

from E L (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Emersons' since May 2024 and it's like a home from home. Me and my family feel like we are part of the home and everyone is so friendly. The staff are ally caring and the facilities are excellent. It's like a 5-star hotel, spotless! Loads of great activities and day trips that
family are always welcome. mum being here gives me peace of mind and I would highly recommend it to anyone.

Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care Home

Thank you for the lovely feedback, we are delighted to hear you feel part of the home as this is what we strive to achieve. It is always so nice to know that residents loved ones feel a part of the extended family.


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Review of

Emerson Grange Care Home

from K D (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emerson Grange is an amazing facility, it really is a care home that breaks the mould with its overall homely feel and care above and beyond. The staff are amazing, the facilities really are the best. Always a friendly face and 'home from home'. The worries I had with my mum moving into care have faded
away, replaced with a feeling she really is in a genuinely good place! Keep up the good work.

Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care Home

It is always so nice to read that Emerson Grange staff are amazing. We thank you for taking the time to share your views on the home and we are so happy that we are making a difference for your mum and her family.


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Review of

Emerson Grange Care Home

from C K (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Emerson Grange Care Home since September 2024. I can honestly say all the staff are fantastic, caring and supportive. When I requested my dad move floors, this was done quickly and efficiently by the manager. The head of nursing is always helpful and knowledgeable.
Reception
staff are especially lovely always with a smile. One thing dad would like is better food.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank for taking the time to share your feedback about the home and our wonderful team, it means a lot to us.


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Review of

Emerson Grange Care Home

from E T (Son-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all staff to be very helpful and caring and look after my mother in law with respect and care. Also she is enjoying the company of the residents.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share your feedback about your mother-in-law is being cared for by our team. It is a pleasure having here be part of the Emerson Grange family.


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Review of

Emerson Grange Care Home

from A E (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emerson Grange Care Home is an exceptional care home. My mother is so happy here. The style and culture of the home is second to non and the staff are professional, thoughtful, friendly and caring. There is a wonderful family feeling and our visits are always happy.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your heartfelt review. We are thrilled to hear that your mother is happy at Emerson Grange and that you appreciate the atmosphere and care we strive to provide to our residents.


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Review of

Emerson Grange Care Home

from M W (Husband of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident (nursing care) at Emerson Grange Care Home since February 2023. My sons and I undertook careful evaluation of homes providing nursing care 24/7 before applying on my wife's behalf to Emerson Grange. It has been the best decision we could have made, our overall experience
of the professional support and care my wife receives has been first class. I visit daily and have noticed a significant improvement in my wife's health and well being since her transfer form hospital. We are most appreciative.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for taking the time to share your experience with us. We're delighted to hear that your wife is thriving at Emerson Grange and that our care has made such a positive impact on her health and well-being.


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Review of

Emerson Grange Care Home

from R E (Son-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful environment for all to enjoy.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you for your kind words, it means a lot to us.


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Review of

Emerson Grange Care Home

from S H (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emerson Grange Care Home is a wonderful care home. My father is well looked after, his room is always spotless. The care staff are friendly and engage my father in activities. He is happy which gives me and my family peace of mind when we travel.

Reply from Aadil Baig, Support Services Manager at Emerson Grange Care Home

Thank you so much for your kind words. We are thrilled to hear that your father is receiving such wonderful care and that our team is making a positive impact on his life.


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Awards / Recognitions (8)

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