1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Cinnamon Care Collection
  4. Locations Owned by Cinnamon Care Collection in Surrey

Care Home Owned by Cinnamon Care Collection in Surrey

9.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cinnamon Care Collection in Surrey

Only the locations & reviews in Surrey for Cinnamon Care Collection are showing below.

View the details of all 23 locations (with 1557 reviews) owned by Cinnamon Care Collection

Cinnamon Care Collection Locations in Surrey (1)

 

1 Care Home owned by Cinnamon Care Collection in Surrey

Sort by:
View on Map
Rivermede Court Care Home

The Avenue, Egham TW20 9AD 

9.8 93 reviews
"This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs.…"   Read all 93 reviews
Location Type Care Home

Rivermede Court provides quality residential, dementia and short stay care in a luxurious 'home from home' environment. It offers 80 generously proportioned en-suite bedrooms and high-quality facilities including delightful dining areas, cosy lounges,… Read more about Rivermede Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 80 Rooms from £1,400 / week

Cinnamon Care Collection Reviews in Surrey (93)

9.9
Cinnamon Care Collection has a Group Review Score of 9.9 (9.902) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cinnamon Care Collection must have a Review Score.

Overall Experience

  • 20
  • 0
  • 0
  • 0
  • 0

Date Published

93
10
29
54
39
Review of

Rivermede Court Care Home

from Jacqueline G (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments
the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

It was an absolute pleasure to support and care for your father. It was wonderful to see him improve throughout his stay. We will ensure that your kind words are relayed to our team at Rivermede. From all of us here, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from R E (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself.
This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and
clean them.
The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.

Reply from Deputy Managers, Deputy Manager at Rivermede Court Care Home

Thank you for your valued and appreciated review. As well all know, the little things are important. It's fantastic to have feedback for the care team, acknowledging the dedication and compassion they show every single day. We really appreciate you taking the time to write these kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from T L (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased
both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. It was an honor to be able to support your family and your lovely mother. We are so sorry for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Jacqueline H (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are pleased that your mother is enjoying her stay at Rivermede and that she is enjoying the activities, food and care at Rivermede Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from C G (Daughter of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that your mother has settled well into life at Rivermede Court and that you and your mother have had a positive and smooth transition into life at Rivermede.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Nikki D (Friend of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, the support was exemplary. I spent over an hour with the Admissions Adviser, looking over the Home and discussing the support needed for a very close elderly friend suffering from both Dementia and Alzheimer's. This was for a respite stay whilst essential building work was carried
out on his home. I was shown all areas, rooms, and dining areas and chatted with some residents and staff. The arrangements were very professional and prompt which allowed us total peace of mind for the admission. He settled in immediately and thoroughly enjoyed taking part in some of the activities and sitting with other residents during lunches. Unfortunately, he became quite unwell a few days after admission, the staff noticed this immediately and called an ambulance, informed the family, and kept the room open for his return when discharged. I cannot recommend Rivermede highly enough, everything is 5*. Thank you to three members of staff in particular, and all the staff.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review and for your kind words. We are so pleased that your friend had such a positive experience for his respite stay at Rivermede, and that you found the admission process to be professional, prompt, and leaving you and your friend feeling reassured and supported. We will be sure to pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from S J (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came here for respite care. She has been through a rough patch. By the time she left, she was a different person. She was stronger, looking forward to life, and with a twinkle back in her eye. The staff here are truly amazing and it has been a pleasure to get to know them. Thank you Rivermede.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review, we are so pleased that your mother enjoyed her respite stay with us and that she was feeling so much better. We would be happy to support you and your mother with any future requirements.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from K W (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly, professional, and all-around amazing. They were respectful to my Mother and her disabilities, and not a bad word from her. The staff are accommodating and pleasant. The rooms are well-equipped, modern, and clean.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. We are so pleased that your mother had a good respite stay with us, we would be more than happy to support her with any future needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from A C (Daughter-in-law of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is lovely and every effort has been made to help Mum settle in. The food is excellent and very suited to Mum's tastes.
The care staff are amazing, and very friendly and nothing is too much trouble. Everything we have raised has already been noticed and acted on by the staff. Very pleased
to have found Mum in such a lovely place.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that you have found the food to be of an excellent standard and to your mother-in-law's taste. The team prides itself on person-centered care and responding to residents' changing needs swiftly. We will be sure to pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Sadie M (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Rivermede Court for three years when her frontotemporal dementia reached a level where she needed full time care. She remained at the home until she passed away last week. I am so grateful to the amazing care team at Rivermede for great care and affection they showed my mother during
her time there. Furthermore, the home was always accommodating of my mother's deteriorating mental condition and were able to care for her advanced dementia in a fuss-free and compassionate manner. During my mother's final days, I spent almost and entire week in the home and watched the staff laughing and singing with the residents in such a lovely warm and relaxed atmosphere. I cannot recommend the home more.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. We are so sorry for your loss, it was an honor to support your mother and your family. We will be sure to pass on your lovely comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from S B (Grandson of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial two months at Rivermede Court for my grandmother have exceeded expectations. We chose it in part due to a personal referral from a friend and have not been disappointed. The facilities are superb but the excellent, warm and professional staff team truly make it.

Reply from Candice ONeill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review, we are so pleased that you and your grandmother have had great care and service that exceeded your expectations, Rivermede Court staff always aim to go above and beyond. We will be sure to pass on your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Lyn S (Daughter-in-law of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very grateful for the care that my mother-in-law has received since she arrived in February 2021. The staff are very caring and supportive of the residents' and their families too. We are so pleased that we found Rivermede Court, we have no worries at all about the care my mother-in-law
is getting, it is second to none.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for your review. We will be sure to pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from K C (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a happy place to visit. The care here is at the forefront and not just 'top dressing'. Wonderful staff for the reception to catering.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review, we will be sure to pass your comments on to the team. Rivermede Court staff pride themselves on delivering a high standard of care from all departments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Kendra H (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moving-in experience has been excellent, all staff caring and understanding, have already seen an improvement in Mum.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are pleased that you and your mother had such a positive moving-in experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Louise S (Daughter of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy, relaxed and very comfortable with all aspects of the care home. She loves the activities, and we are very appreciative of all the activities the care home provides. I can't recommend Rivermede enough.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that your mother is enjoying her stay at Rivermede Court and all the activities provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Simon P (Son of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is fantastic, the staff are very attentive and caring. Mum said she was very happy staying there.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you so much for taking the time to write a review. We are pleased that your mother enjoyed her respite stay with us. We look forward to having her stay with us again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from P C (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. My mother was hesitant about coming to the home, but seeing her when she first came to the home and picking her up, she has her mojo back. My mum has been more active, having people to talk to has boosted her moral.
The staff are 1st class, with service and have made her so comfortable,
better than being at home. Thank you, thank you, thank you! My mum will be back!

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. We are so pleased that your mother had a great respite stay and that she has a 1st Class experience. we will pass your comments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from Duncan P (Husband of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As well run as ever.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review. we are so pleased that you are happy with the service your wife receives at Rivermede.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from K F (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring, the facilities are excellent. It looks a real - but posh! - home. Daily activities keep my mum entertained and include frequent trips out and listening to live singers which she loves. Oh and the food is restaurant standard!

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for your kind words, we are so pleased that you mother is enjoying the activities at Rivermede. Our activities manager works tirelessly to ensure that there is a wide variety of activities that suites the interest and abilities of all the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Rivermede Court Care Home

from C C (Grandson of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home, Grandad seems happy. Very clean and staff helpful.

Reply from Candice O'Neill, General Manager at Rivermede Court Care Home

Thank you for taking the time to write a review, I am so pleased that your grandfather is happy at Rivermede, I will be sure to pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Cinnamon Care Collection in Devon Cinnamon Care Collection in Dorset Cinnamon Care Collection in East Sussex Cinnamon Care Collection in Hampshire Cinnamon Care Collection in Kent Cinnamon Care Collection in London Cinnamon Care Collection in South Yorkshire Cinnamon Care Collection in Surrey Cinnamon Care Collection in Warwickshire Cinnamon Care Collection in West Midlands Cinnamon Care Collection in West Sussex Cinnamon Care Collection in Worcestershire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cinnamon Care Collection to verify any information. View our terms and conditions. Cinnamon Care Collection has a Platinum Service – more info.