Cinnamon Care Collection in West Sussex | 2 Care Homes

Review of
Lakeview Grange
from K C (Sister of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Lakeview Grange is everything you could possibly ask for from a care home. Clean, comfortable, welcoming, fantastic food, varied and personalised activity program. My sister has been living here for a few months now and I cannot remember the last time I saw her looking so happy and healthy. Thank you

Lakeview Grange!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for your positive review. Lakeview Grange work hard to make their resident's life as happy, comfortable and fulfilling as possible. Look forward to seeing you soon.

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Review of
Lakeview Grange
from N K (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Our mother had been in hospital for about a month due to a COPD flare up and needed somewhere to stay to get some strength back.
This was our first experience with a care home so we did not really know what to expect but after being in hospital for a month we wanted our mother to spend the next four

weeks somewhere that was comfortable and a bit more like home. The team at Lakeview were amazing, nothing was too much trouble, they were all very patient and kind and did everything they could to make sure my mother benefitted the most from her stay.
I would mention the staff by name but I am too worried I would miss someone out but they were all brilliant. We really did feel like we were all part of the family and although my mother was only there for a few weeks she bonded well with the staff. She was pleased to be home, but I am sure she misses seeing them.
I would highly recommend Lakeview, fantastic care and a beautiful venue & facilities.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for a lovely review. It was a pleasure helping your mother to recoup and return back home. Our best wishes to you and your family.

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Review of
Lakeview Grange
from Julie P (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I didn't know care homes as wonderful as Lakeview Grange existed. From the building to the rooms to the food and activities but most of all the amazing staff it is absolutely top class. Not a negative to be found. I would recommend to anyone looking for a safe and caring and welcoming home for their

loved one. I wouldn't move my dad anywhere else in a million years. It's heads and shoulders above anywhere else. I've worked in care for 30 years so I speak from a personal and professional stance.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Wow! Your review is amazing. We have shared your comments with the whole team who feel very proud of what you have to say about us. Many thanks.

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Review of
Lakeview Grange
from Gill W (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

After making the difficult decision to put Dad into 24-hour care we took time to visit care homes to try and find a suitable placement where he would be safe, happy and well-supported in his already advanced dementia journey.
Many of the care homes I visited were well0run and could meet his needs

but on reflection I just couldn't see myself leaving him there. Then we went to Lakeview Grange and I immediately felt the difference. The staff and environment were warm and genuine. The interactions between the carers and the residents were noticeably caring and friendly and the residents were calm and relaxed. Although my dad is not a naturally social person and being in a care home is a huge adjustment for him, the staff are taking a gentle approach of getting to know him and are very keen to involve the family to make the process easier and more manageable. It's early days for Dad at Lakeview but I have every confidence he is safe and working towards being happy there too! Thanks to all!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hey there. Great to receive such a positive review. Moving your loved one to a new environment, particularly when they are living with Dementia can be a very emotional time for everyone. At Lakeview Grange, we believe that getting to know the person, not just their physical needs but emotional too, is the key. Our team are passionate to support all residents and to support them to live a happy and healthy life ahead.

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Review of
Lakeview Grange
from Vivian D (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

It was a very difficult decision to move our Mum into permanent care, but as her Dementia took hold we all recognised she needed 24 her care which we were unable to provide. From the outset, Lakeview Grange has treated Mum with dignity and respect. The Home is very welcoming - all staff go out of their

way to chat and acknowledge us.
Mum is extremely happy in her new environment (she has been at Lakeview for just over a year). she is regularly taken out and about. There are a variety of activities to join in with over the course of the week. Family suggestions are taken into consideration and help is always there if and when it is needed.
Thank you Lakeview Grange!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello there, what a lovely review. It is so much fun taking your lovely mum along to the various activities that we offer both in and outside of the home. Lakeview Grange will continue to work hard every day making sure our residents are at the forefront of our minds.

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Review of
Lakeview Grange
from T T (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother moved into Lakeview 6 months ago and I cannot fault the care and the kindness from all the staff. The cafe area where residents can invite relatives and friends and offer them refreshments maintains dignity and independence. All the rooms are beautiful and well-maintained, I would highly recommend

Lakeview Grange.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you very much for you positive review for Lakeview Grange. The whole team work extremely hard to support our lovely residents. Best wishes, Jackie.

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Review of
Lakeview Grange
from Mike G (Partner of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Moving my partner who has a serious memory problem into a care home was not totally unexpected but was precipitated by a fall at home.
Right from the start of my first investigative visit and then the subsequent need for a rapid admission -I cannot praise the team at Lakeview enough - they have been

exemplary during this extremely difficult time of moving someone does not realise or accept there is a problem which I can no longer manage.
Total professionalism and importantly assessing and being aware of my partner's personality and individual requirements ensuring that her day is well spent doing things that are appropriate and enjoyable to her. (In fact, a far better job than I have done or could do)
The team's support for me has been unstinting and very welcome. The staff are always friendly and helpful creating a calm friendly atmosphere.
The property, facilities and catering are excellent and live up to brochure and website descriptions.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind review. Lakeview Grange are passionate about ensuring our residents live a happy and fulfilled life. At the same time, we understand the importance of supporting our families too. Taking the time to write this review is much appreciated.

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Review of
Lakeview Grange
from Jill C (Respite Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I was able to visit Lakeview Grange in the summer of 2024 for my sister who was moving here from Surrey. My niece and I had an immediate good feeling here, It was on first impressions really ideal, spacious tastefully presented rooms, a feeling of warm welcome, as it has been as I found myself suddenly

here with a foot injury following a fall in my flat. It is extremely well run with willing and friendly staff to fulfill every need and also while always busy nothing is too much trouble and it has a very pleasant quiet tranquility at all times.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind comments. Lakeview Grange does their best to offer excellent facilities couples with amazing care. Best regards Jackie

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Review of
Lakeview Grange
from N F (Nephew of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Upon identifying Lakeview Grange based on convenient location for transferring our relative to be nearer to us for visiting on a more regular basis, we have been very impressed and made very welcome. The facilities available are excellent for all needs, food is cooked on the premises and always looks

appetising. Weekly programme of activities is available with varied content to suit everyone. We have identified Lakeview as a happy peaceful environment enjoyed by residents, family and staff.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Good morning. Many thanks for your positive review for Lakeview Grange. The team work hard to deliver the best care and support for all residents. Look forward to seeing you soon. Best Regards. Jackie

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Review of
Lakeview Grange
from P B (Wife of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has become a resident of Lakeview Grange. One of the staff was marvellous, all the staff are lovely. When you walk in you feel it's a warm, friendly and luxurious place.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you for your kind review for Lakeview Grange. We do our best to support both relatives and residents, particularly at the delicate time when moving to a new care environment can be very stressful.

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Review of
Lakeview Grange
from L T (Respite Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Lakeview Grange is very much the best of the best in every respect. The staff are so caring and go out of their way to see you are comfortable and have all you need. The response to the call button is rapid and faultless. I was here for four weeks in 2023 and have no hesitation to spend 2 weeks here

in 2024 as my husband is away and I refer to the place as a five-star holiday hotel. Thanks to all the staff for my care.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your kind words. It was a pleasure to see you back again at Lakeview Grange. Wishing you and your husband a very happy Christmas and New Year. Best wishes Jackie.

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Review of
Lakeview Grange
from D P (Respite Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife and I were most impressed with our introductory tour of Lakeview Grange and that has been confirmed since we moved in for a few weeks. The quality of the furnish throughout the accommodation is repeated in all the facilities. This is also reflected in the excellent standard of the food and the

active support of the staff.

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Review of
Lakeview Grange
from Elaine A (Niece of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

I chose Lakeview Grange for my aunt after looking at several Care homes in the area. She had a fall and fractured her hip and was in hospital for a couple of months. I was advised that she could no longer live alone. From the first contact and visit, I was very impressed. I was also nervous about how

she would settle in as she had been a very independent woman. I needn't have worried. She has been treated with respect and dignity from day 1. The staff are lovely and very attentive, the facilities are luxurious and the food is marvellous. Just as importantly she is very happy and content. There are plenty of entertainments and after a little encouragement,t she often attends. She was 100 this year and the staff kindly gave her a lovely afternoon tea with some bubbly and she felt like a queen for the day!
I have recommended Lakeview Grange to a friend for her father and she is also very happy with his care.

Reply from Jackie Cridlin, Home Admission Advisor at Lakeview Grange

Thank you for taking the time to write such kind words about Lakeview Grange. We have an amazing team who work very hard to help make every day as comfortable as possible for their residents. Look forward to seeing you soon.

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Review of
Lakeview Grange
from C S (Brother of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

I fully endorse all the praise that earlier reviewers have given to Lakeview and its staff. A big thank you to you all for the efforts you have made to create a happy, sociable environment for my sister and her new friends.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Many thanks for your excellent review on www.carehome.co.uk, it means a lot to the whole team. Best wishes Jackie.

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Review of
Lakeview Grange
from Penelope C (Friend of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

We attended a Wedding Anniversary celebration. The staff made a huge effort to make the home so welcoming with decorations and food for the happy couple. The whole home resembles a first-class hotel with every facility provided. Marvellous friendly staff throughout. A pleasure always to visit our friends

who live very happily there. Thank you, Lakeview Grange.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello, thank you for taking the time to write a review for Lakeview Grange. The 70th Anniversary Celebrations were just lovely and we are delighted that you were part of this special day. Looking forward to seeing you again soon. Best regards.

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Review of
Lakeview Grange
from V C (Ex Family Member) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mother was a resident of several (expensive) care homes (not local) and this one at Chichester is the best, where I have another relative. I have also viewed many more when selecting. Lakeview Grange is still the best. They have adapted well to our resident and even taken on an outing, which they

enjoyed. The staff are all very helpful and have patience.
- Did not agree with initial 'lockdown' for resident for his first month! Not enough parking and deliveries should be in a separate area.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Afternoon, it is so rewarding to read such positive reviews and we thank you very much for your comments. Lockdown was a very difficult time for all of us, particularly, our residents and families. Lakeview Grange was given instructions to follow the Government guidelines and we pray that the experience will never be repeated again. We look forward to seeing you soon with best regards.

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Review of
Lakeview Grange
from L L (Respite Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

I was delighted by the kind and professional care I received at Lakeview Grange. Having broken my ankle very badly I knew I would not return home until I was able to weight bear after surgery. After a horrendous short stay at an alternative nursing home. It was so comforting to receive such a warm and

thorough admission procedure to ascertain my needs and these were met throughout my 3 week stay. Without exception, the carers were kind, prompt and professional. The room was luxurious and the food was very good. I am so grateful to everyone and will miss them!

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so much for your wonderful review. Sending lots of love and best wishes and a speedy recovery. Miss you. Regards.

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Review of
Lakeview Grange
from Susan A (Friend of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

We were invited to our friends' Wedding Anniversary party at the Lakeview Grange which they now call home. The celebration was planned in every detail and was fully enjoyed by everyone. It was fantastic! The staff are always so professional, caring and welcoming and our resident friends are so happy

there. This home always exceeds our expectations every time we visit.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Hello there. It was great to see you at the 'Wedding Anniversary Celebrations'. Hope you managed to see the event on the news. We appreciate your kind words and welcome you to visit any time. Best regards.

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Review of
Lakeview Grange
from J G (Son of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I couldn't have been more pleased with Lakeview and its staff.
My mother needed respite care after a major heart attack and she was looked after very well both by the staff and the contractors (particularly the physio) such that she has been able to return home much earlier than any of the family could

have expected. The admission process was slick enabling us to move Mum from a cardiac ward quickly and easily. She made many friends whilst there and it would be fair to say she will miss being there.
It was such a weight off the family's mind to know that she was well looked after and really enjoying her time there.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Thank you so very much for taking the time to write such kind words. Delighted to know that Mum is home safe and sound. Please send her much love from the staff and residents. Best regards

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Review of
Lakeview Grange
from C S (Niece of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

My uncle was a resident for nearly a year and was treated with dignity and respect, the staff took their time to engage with him at every opportunity and he was stimulated and happy. There was a lovely French carer, not sure of his name now who was particularly wonderful with him. The whole place feels

like a hotel, not a care home. The dining room dressed wonderfully, the food excellent even wine and in doing so it treats the elderly like valued people, not in-patients. The entertainment schedule was varied and they even have a cinema room and guest dining room to use. I just can't fault it, was wonderful knowing he was being cared for so well in such a lovely environment and just a shame he couldn't have stayed longer.

Reply from Jackie Cridlin, -Home Admission Advisor at Lakeview Grange

Wow! Thank you very much for a wonderful review of Lakeview Grange. We have a dedicated team who strive to deliver the best support for their residents. We will share your kind words with the whole team. Best wishes.

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Care Homes Owned by Cinnamon Care Collection in West Sussex

Cinnamon Care Collection Locations in West Sussex (2)

Cinnamon Care Collection Reviews in West Sussex (46)

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