Cinnamon Care Collection in Worcestershire | 1 Care Home

Review of
The Gables
from J W (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

The Gables is a care home like no other. Our mum has been there since January after she fell. It is a huge decision to move into a care home, but the warmth, love and care shown to the residents is unparalleled.

The rooms are beautiful, clean and comfortable. The community spaces are welcoming.

But what makes the Gables outstanding is its staff.

Everyone you meet takes the time to look after the whole Gables family. There are daily activities, great food, a happy hour and trips out. And amazing care shown when residents need a bit of extra help or taking to hospital. Overall, there is a great sense of fun and joy in life.

Thank you all for the fantastic job you do xx

Reply from James Skelding, Home Admissions Advisor at The Gables

It's great to see that your mum is enjoying her time here at The Gables. Thankyou for your lovely comments.

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Review of
The Gables
from M W (Respite Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My stay was what I needed while my daughter had a break.
I enjoyed the comradery and the staff lovely, will probably go back when needed.

Reply from James Skelding, Home Admissions Advisor at The Gables

We're really happy that you had an enjoyable time at The Gables and look forward to seeing you again soon.

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Review of
The Gables
from Louise C (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mother was a resident at The Gables for 3 months. During her time there she was treated with the utmost respect and compassion. Her care and also the support our family were given, was exceptional. The staff are all extremely dedicated and caring. The home is like walking into a 5-star hotel. The

3-course lunch and evening meals were nutritious and well-presented. Thank you The Gables!

Reply from James Skelding, Home Admissions Advisor at The Gables

We are so pleased that your experience of The Gables was such a positive one. The whole team appreciate your comments. Thank you.

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Review of
The Gables
from Deborah M (Stepdaughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

I can't believe my stepmother-in-law has only been at The Gables for one week. On arrival, she was furious with us for "dumping her there". Just one week later she has friends, is participating in activities, and is really content.
The staff are all lovely, and caring towards our family as well as

their residents. The beautiful environment makes it a pleasure to visit too.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your lovely feedback. Its great to see your loved one settle in so well and start making new friends.

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Review of
The Gables
from Jill G (Partner of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience

My husband who has both cognitive and physical issues has stayed at The Gables and its sister home Parkfield Grange several times over the last three years.
I believe that it is exceptional in terms of environment and services.
The onsite management team are kind, and care. They set and deliver

the values.
The meals are nutritious; the care staff who have been there since it opened are caring, proactive and responsive. Some of their newer recruits need to grow into their role; some empathy training maybe.
I have visited other nearby care homes and none come anywhere close!

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your lovely feedback. We appreciate your comments and I'm sure that the newer members of the team will grow in to their roles.

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Review of
The Gables
from S S (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

We had looked at several care homes in the area for my mother. Have to say as this was our first time of having to do this we found it quite depressing until we visited The Gables. From the moment we walked in you felt this was something different, something special, we were not disappointed. Friendly,

professional staff no signs of panic, a nice welcoming calm environment which is exactly what we wanted for Mom. First class care and facilities, it's a shame that not all persons needing care have the funds to be able to stay in a superb place like this. We would like to thank all the staff we have met for making my mother's transition stress-free and very welcoming. Keep up the good work.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your review of The Gables. It means a great deal to all of the team. We are all so pleased that your experience has been so positive.

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Review of
The Gables
from S W (Daughter of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Thank you all for caring for our dad with such kindness, dignity and professionalism. Dad is going to miss you all. During Dad's stay his confidence has grown and his walking ability is amazing! Thank you all.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. It's great to see your father's confidence and mobility improve during his stay with us.

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Review of
The Gables
from Christine G (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

The Gables go above and beyond. The care my mom receives is fabulous. She is bedridden but never feels lonely as the staff constantly check on her. They made her birthday so special with balloons, streamers and a beautiful cake in her room. As relatives, the visits are lovely, we are made very welcome.

Everyone is friendly and the place is spotless.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you so much for your review. Your comments mean a lot to everyone at The Gables.

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Review of
The Gables
from D P (Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

I arrived at The Gables on Friday 31st May 2024, for a week after signing myself in for post-op care following a hysterectomy on 29th May taking the burden away from my family.
What can I say? The care, not that I required much care, was second to none. I actually needed rest, of which I got plenty

but there were activities should I want to participate. All the staff were helpful, discreet and caring. After staying for a week I felt so comfortable I decided to stay an extra four nights.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such positive feedback. The whole team really appreciate your comments and we're glad your stay at The Gables was so comfortable.

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Review of
The Gables
from S N (Nephew of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

The Gables is fantastic. Like a luxury hotel. Unfortunately, my aunt is very poorly and so hasn't really been able to take advantage of many of the things it has to offer. She is probably more reliant on the staff than most other residents but they are looking after her well. Recently her condition

has improved a bit and they have been getting her out of bed into a chair, which is a huge improvement compared to how she was when she first went in. When I visit, all the staff are friendly and helpful and my aunt seems to get on with everyone.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your feedback. It's great to see that your aunt is doing so well at The Gables.

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Review of
The Gables
from Caroline C (Niece of Resident) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident here for a few months, and she has improved greatly, physically and mentally better. All the care staff are very caring, nothing is too much trouble for them to help her and other residents. She started eating and drinking with help and she is now sitting out and appears

a lot brighter, they are very encouraging to her and she appears happy staying here.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your review and lovely feedback. The whole team appreciate your comments. It's fantastic to see the improvement in your aunt's physical and mental well-being since moving into The Gables.

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Review of
The Gables
from Toni A (Respite Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

I came to The Gables following discharge from hospital where I had been treated for two broken arms and a mass of bruising following a fall down my stairs at home. My daughters chose the home as they felt I needed help with personal care and some pampering.
From the moment the ambulance dropped me

off, I felt a very warm welcome. I was shown to my room, very spacious and beautifully furnished with a large ensuite wet room.
The carers are so kind and helpful and have given me excellent care throughout, I’ve been here almost three weeks.
This is a lovely home, well appointed with many facilities, including a weekly list of activities if you wish to join in. Everyone is very friendly and I feel very at home here whilst I wait for full recovery. If you prefer to rest in your room that’s fine although there is on my floor a cinema, a dining room and a lounge.
Having visited people in other care homes whilst being the Parish Visitor for the church this is by far the best I’ve seen.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. We are really pleased that your experience of The Gables has been such a positive one.

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Review of
The Gables
from J B (Daughter-in-law of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Dad was admitted to The Gables, Hagley, for a four-week respite stay. However, this turned into one week palliative care following his discharge from hospital. Staff at The Gables complained to the hospital about the deplorable condition he was in on his arrival by ambulance. Within only a few hours

of arriving at The Hables, Dad had been seen by the district nurse (twice), paramedics and an ANP. He had been registered at the local doctor's and a respect form completed. All quietly and efficiently managed by the staff. During the week that Dad was at The Gables his treatment was second to none and it was not only Dad who received excellent care; the family was kept informed and supported throughout. Dad was cared for with compassion and love and given the dignity he deserved. We cannot thank the staff at The Gables enough for that. Care at its absolute best.

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for taking the time to leave such lovely feedback. The whole team at The Gables appreciate this.

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Review of
The Gables
from J W (Daughter of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Mum moved to The Gables in November 2023 and to date, we have been completely satisfied with the quality of care and service provided. The staff seem to be very happy in their work and this spreads to residents and their guests. It feels like a happy place and Mum, we, family and friends have been made

to feel very welcome. Mum’s medical issues are being effectively dealt with. The local GP practice that covers The Gables is a huge improvement on her previous GP. The activities are well-run and varied and the food is always excellent. The coffee bar and other communal areas often have a mixed group of residents, visitors and staff, so there’s usually someone to chat with if you wish. For Mum, the visiting dogs are a delight.

Reply from James Skelding, Home Admissions Advisor at The Gables

The whole team at The Gables are really happy to hear that your mom is so happy here. Thank you for your feedback.

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Review of
The Gables
from Kevin G (Son of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

Even though my father was only a resident for a very short period of time, everyone at The Gables went out of their way to make him welcome and help him settle in and find his way around. Our lasting memory of him will be a very happy afternoon spent at The Gables celebrating his 94th Birthday. All

members of our family, including 4 grandchildren and 4 great-grandchildren were able to be there, he was in his element having us all together and gave a really touching speech, which caught us unawares as he was a man of few words, preferring to be on the edge of things rather than the centre of attention!

Reply from James Skelding, Home Admissions Advisor at The Gables

We are really happy that your father's birthday was so memorable and he was able to spend quality time with his family. The whole team enjoyed spending time with your father and we're glad that he had such a good experience here at The Gables.

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Review of
The Gables
from R H (Resident) assisted by family/friend published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

The Gables offers a friendly and professional service. The staff are caring, excellent always ready to help and listen. We would recommend The Gables!

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your lovely review of The Gables. It means a lot to the team to read your comments.

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Review of
The Gables
from Claire B (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

I would highly recommend The Gables. It feels more like a 5-star hotel than a care home and the residents receive the highest standards of care and support. The staff have been incredibly supportive of family members as well as attentive, compassionate and patient. My mother had psychological as well

as physical needs and was fairly young to be needing respite care. They ensured she received all the help from external medical professionals in order to get better mental and physical health. They really praised and encouraged her!

Reply from James Skelding, Home Admissions Advisor at The Gables

Thank you for your feedback. The whole team here at The Gables really appreciate your comments.

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Review of
The Gables
from Henrietta H (Daughter-in-law of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

We have visited several times for Sunday lunch and it's been terrific each time. Lovely weekend staff, kind, happy, and helpful. Delicious food and particularly as our family do have dietary requirements.
The Gables is always beautifully clean and has a gentle and peaceful atmosphere. Residents are

cheerful and smiley and it's lovely to see them at visits again.
Thank you to your greatest asset - the staff!

Reply from James Skelding, Home Admissions Advisor at The Gables

We are really pleased to hear that your experience of The Gables has been so positive. The whole team take great satisfaction from your comments. Thank you.

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Review of
The Gables
from V H (Friend of Resident) published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience

Overall experience is excellent! The Gables is beautifully decorated with a warm homely feel. The staff are all very welcoming and friendly. They can't do enough for you. The home is extremely clean and the food has always been excellent. We have found his stay at the Gables a really enjoyable and pleasant

experience.

Reply from James Skelding, Home Admissions Advisor at The Gables

We are so happy that you've had such a positive experience at The Gables. It means a great deal to all of the staff here and your comments are much appreciated.

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Review of
The Gables
from Christopher H (Husband of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

My wife has found that it more than exceeded her expectations.
Room comfortable - facilities met her needs.
Staff have been excellent.
Only issue was the morning when they did not remind her to take her medication until late morning, and she had forgotten.
Would return.

Reply from James Skelding, Home Admissions Advisor at The Gables

We are really pleased that your wife had a nice stay with us. The staff really appreciate your feedback.

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