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Care Homes Owned by Abbeyfield The Dales Ltd

  • Care Homes Owned by Abbeyfield The Dales Ltd

Abbeyfield The Dales Ltd Locations (5)

 

5 Care Homes, Adult Day Care Centres and Extra Care Housing owned by Abbeyfield The Dales Ltd

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The Beeches

Newfield Drive, Menston, Ilkley LS29 6JQ 

Abbeyfield Grove House Residential and Respite Unit

12 Riddings Road, Ilkley LS29 9BF 

3 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 16 Rooms
Abbeyfield Grove House Day Care Centre

Grove House, 12 Riddings Road, Ilkley LS29 9BF 

Fern House

Fernbank Drive, Bingley BD16 4FA 

9.2 6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 30 Rooms
Grove House

12 Riddings Road, Ilkley LS29 9BF 

Abbeyfield The Dales Ltd Reviews (9)

Reviews Posted for members of Abbeyfield The Dales Ltd

Overall Experience

  • 4
  • 1
  • 0
  • 2
  • 2

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9
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5
4
Review of

Fern House

from Paul T (Brother of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is really rewarding and comforting after all the anguish of admitting your close relative to a care home to find that the elusive care, safety, companionship and general well-being provided at Fern House Care Home really exists!
My close relative was reluctant to leave her own home and move into
Fern House in June and took some time to settle.
Working together with the professional team at Fern House and aided enormously by caring and sympathetic staff at all levels together with the wide range of activities on offer, both indoors and outdoors, and continual reviews, we now have a happy and safe relative!
We, the family, cannot thank the staff and residents at Fern enough.

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Review of

Fern House

from R S (Daughter of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a week at Fern House to allow me to take a break. The whole process from researching, to the preliminary visit and subsequent stay was sensitively handled by the outstanding manager and staff with all understanding how anxious my 92 year old mother was about her first stay.
The room
was lovely and easily navigable.
My mother felt comfortable enough to investigate the dining room and lounges and even joined in a quiz.
The staff are all very kind and she has always emphasised that nothing was too much trouble for them.
Also the accessibility for visitors meant that she had plenty of them.
All in all a very successful experience meaning that a return visit is anticipated with much less anxiety on mine and her part.

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Review of

Fern House

from Jules H (Daughter of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently started using the bathing facilities at Fern House Care Home. When you walk through the door, everyone is so friendly and welcoming. The carers are lovely and put my dad at ease. The manager has been so lovely and helpful and always says hello to us if she sees us. I can highly recommend
the services of the spa bath at Fern House. The spa room, where the bath is located, is lovely and modern.

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Review of

Fern House

from J D (Son of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father were residents for the last years of their lives. This period is difficult for all parties. Initially, they lived together in assisted living, but my mother had dementia and they were separated as she went into special care.
The quality of staff throughout was superb, and they
were both looked after with respect and allowed to keep their dignity.
My mother for the last two years of her life had severe dementia, and the care and love she was given were truly outstanding, and something that my family will always be grateful for.
When your parents lose the ability to look after themselves, it is one of the most difficult and heartbreaking times of your life. The facilities at Fern House are good but the staff are absolutely superb.

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Review of

Fern House

from C G (Daughter of Resident) published on 21 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted here in 2017, aged 82. She thought she had landed a 5* resort. Her flat, carers, activities, food and feel for the place were all fantastic. Over time I had occasional questions to ask but every time they were responded to and things went extremely well for years. Late last year
things were deteriorating for her mentally and Fern House raised the question of moving her to the residential side. After a number of discussions we decided to do it. Dementia! She was in fact delighted with her new room and the closer care from the staff on that side. Sadly in March her health collapsed and she passed away in April '23. I don't think Fern House management could have handled it better. A lovely concession she had was to go to Copper Kettle, a centre on-site for outsiders to come and chat, quiz etc. She adored the place, and managed to keep going almost to the end. So we the family cannot thank or recommend Fern House highly enough for all they did for her.

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Review of

Abbeyfield Grove House Residential and Respite Unit

from S B (Son of Resident) published on 12 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My relative lived here for 9 years. The carers were skilled, kind, and empathetic.
Managerial staff (from Registered Managers to CEOs) seemed, by contrast, to exist on some distant planet, such was their unwillingness to communicate with us. Over the years, there were several potentially serious incidents.
Abbeyfield's responses were to ignore, to lie and to cover up. There was never any serious intent to learn from mistakes and improve matters.
Apart from the incidents, my relative's physical care was generally good.
But the importance of looking after residents' mental health is not part of the culture. While some carers manage to find the time to engage with their charges (and it can be quite a struggle to find the time), there doesn't seem to be any understanding in management circles that this is a good thing to do. Most residents now have a form of dementia but Abbeyfield does not, in my opinion, have the training or equipment to deal adequately with the more serious cases.

Reply from Amanda Daly, Operations Manager at Abbeyfield Grove House Residential and Respite Unit

We thank you for your feedback and as previously stated we are happy to discuss your concerns with our team at your convenience. Grove House Residential is not a specialist dementia unit and although we do take residents with an early diagnosis, the layout and the logistics does not lend itself to caring for residents with advanced dementia. We take pride in our care of our residents and the safety of all our residents is paramount in providing a person centred and secure environment for all. Thank you for your kind words with regards to our care team, I will be sure to pass this onto them as they take enormous pride in the service they deliver.


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Review of

Abbeyfield Grove House Residential and Respite Unit

from Ian B (Stepson of Resident) published on 18 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I write to make families aware Abbeyfield is not a dementia home. Our situation took our mother aged 85 years and resident for the last 15 months self-funded until recently with Alzheimer’s and ended with a forced notification of 10 days to remove her from the home. The reason given her dementia was
disruptive to other residents. Those aware of the nature of dementia it is inevitable over time a person’s character suffers from the disease and will change requiring more supervision. But surely a home that advertises they provide dementia care is adequately equipped to deal with it. Not here. This home caters for the easy to manage bed/chair-bound residents. The day-to-day care team are terrific. You could not wish for a kinder set of people. This review is aimed at the insensitive way in which management expected the relocation with zero assistance. We challenged about time, but were informed there was no flexibility. If your loved one is showing signs of losing mental capacity enquire elsewhere.

Reply from Clare Hobbins, Director of Operations at Abbeyfield Grove House Residential and Respite Unit

We thank you for your feedback and as previously stated we are happy to discuss your concerns with our team at your convenience. Grove House Residential is not a specialist dementia unit and although we do take residents with an early diagnosis, the layout and the logistics does not lend itself to caring for residents with advanced dementia. We take pride in our care of our residents and the safety of all our residents is paramount in providing a person centred and secure environment for all. Thank you for your kind words with regards to our care team, I will be sure to pass this onto them as they take enormous pride in the service they deliver.


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Review of

Abbeyfield Grove House Residential and Respite Unit

from M A (Daughter of Resident) published on 17 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum is 85 with dementia and had been at Abbeyfield for 15 months and I had to move her this week to another care home which was very distressing for her. Management gave me verbal notice over the phone then by email giving me 10 days to move mum as they didn’t feel they could meet her needs. Coincidentally
she had stopped self-funding in January so wasn’t paying the full costs. Their behaviour was disgraceful and having to move mum was cruel when she doesn’t remember living anywhere else. The carers are all amazing, loving, and caring. They were upset she was having to leave and didn’t want her to go. They were happy to continue looking after her but management didn’t want her there. So if your loved ones have dementia do not move them into Abbeyfield. One manager commented that mum wanders all day carrying a cushion and won’t sit down! My mum is chatty, sings dances, and wanders around. She was never going to sit in her room all day and watch TV - she never has in the 15 months it's been her home!

Reply from Clare Hobbins, Director of Operations at Abbeyfield Grove House Residential and Respite Unit

We thank you for your feedback and as previously stated we are happy to discuss your concerns with our team at your convenience. Grove House Residential is not a specialist dementia unit and although we do take residents with an early diagnosis, the layout and the logistics does not lend itself to caring for residents with advanced dementia. We take pride in our care of our residents and the safety of all our residents is paramount in providing a person centred and secure environment for all.
Thank you for your kind words with regards to our care team, I will be sure to pass this onto them as they take enormous pride in the service they deliver.


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Review of

Fern House

from Suzie (Daughter-in-law of Resident) published on 27 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father-in-law moved to this home in December. He was taken in without a care assessment and on leaving six weeks later we still hadn’t reviewed a care assessment. Whist staying there he had other residents walking into his room at night, one occasion this was made as a complaint but continued. The
basics of handing out napkins at mealtimes were not noticed, my father in law always had food down him and his wheelchair. The young and often agency workers were either never seen or sat on their phones. I would certainly never recommend this place, they are more interested in how the home looks on the outside than the care for the residents!

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbeyfield The Dales Ltd

How many Care Homes does Abbeyfield The Dales Ltd own?

Abbeyfield The Dales Ltd own 2 Care Homes.

Which Abbeyfield The Dales Ltd Care Homes have the highest review score?

Fern House & Abbeyfield Grove House Residential and Respite Unit have the highest review score.
Abbeyfield The Dales Ltd in West Yorkshire

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