Which Loveday Care Homes have the highest review score?

Loveday Abbey Road , Loveday Kensington & Loveday Chelsea Court Place have the highest review score.

Loveday | 8 Care Homes

Review of
Loveday Abbey Road
from T W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I have had both of my parents residing at Loveday for over a year now. It has been amazing to witness such dedication, care and personal engagement from all of the team towards both parents and their very different needs. The quality of the medical attention is superb and the kindness and humanity

with which they attend to both Mum and Dad, even in the intense moments that can occur, really has touched us as a family.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you so much for your lovely review. It has been so pleasing to see both parents move in at different times and settle in at their own pace. We understand that this journey is different for everyone and tailor to the individual needs. It is heartwarming to know that this has made a difference to your family. The team are thankful to have been a part of their journey.

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Review of
Loveday Kensington
from Isabella M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff at Loveday Kensington were exceptionally helpful from the start. It was a rush as my mother was to be discharged from hospital just before Christmas. This did not phase the staff at all. They all sprang into action and went above and beyond. My mother became a resident on Christmas Eve and

has been happy ever since. Activities are numerous, with residents encouraged to attend. The place is pristine, well laid out and open plan which means the residents are never isolated or lonely. The food is outstanding and the dining room service redolent of a restaurant, with attentive waiters. For those visiting, every attention is paid, with welcoming cups of tea/coffee/anything else to greet one, together with a selection of snacks and pastries. The residents look well-kept and clean and cared for. Medical care is impressive. One can bring in small items of furniture to make the pleasant rooms even more comfortable. One can visit at any time. Communication with the family is excellent.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to write a review, it really has been our pleasure to help and have your mother join us at Loveday Kensington. We know how much of a stressful time it was just before Christmas, and we are delighted that we could help and make things a little easier. It's great to see your mother benefiting from all of the wonderful events that take place throughout the week and we thoroughly enjoy having wider family visit too.

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Review of
Loveday Abbey Road
from Graham D (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

The wonderful staff at Loveday Abbey Road looked after my mother with amazing care and attention for the last 3 months of her life. Selecting Abbey Road to look after her was the absolutely the best decision we made. The reassurance of knowing they could provide residential, nursing and end of life

care in one location gave us peace of mind on an uncertain journey.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you for your lovely review. We were delighted you made the decision to have your mother move to us and provide her with the best possible care. The team will always be grateful to have had your trust and will hold fond memories of the time she was with us. Our very best wishes.

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Review of
Loveday Abbey Road
from I C (Niece of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We knew that moving our aunt with dementia into a home was going to be difficult as she was not accepting of the fact that she needed help and didn't understand her situation. We had to make the move in her best interests without her full knowledge.
The staff were brilliant at managing her move into

Loveday. They were able to charm and distract her and even though there were difficult days, they always cared for her impeccably. The general manager, the nurses, the carers, the activity coordinators, the chefs, the reception staff and the domestic staff all took time to get to know and understand her. Loveday is an incredible place for someone with dementia.
She has been there over a year now and is so much more content than when she was struggling on at home. The staff:resident ratio is good and staff retention seems to be excellent. The staff are very dedicated and appear to genuinely enjoy the job. They have time to provide excellent and individualised care. Highly recommended.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you for your wonderful review. It has been so pleasing to see your aunt settle well with us at Loveday Abbey Road - everyone loves having her with us. Your recognition of our team's commitment is greatly appreciated. We understand that the move-in process is often a difficult one and make every effort to tailor this to each member at Loveday.

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Review of
Loveday Kensington
from K N (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My 83 year old mum was recovering from surgery. I was her primary caregiver. I had to travel for 2 weeks and I am glad I chose Loveday Kensington. She felt like she had gone on a spa holiday. A place where all her needs were attended to with a lot of recreational activities to keep her active. Thank

you so much to everyone.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to write a review about your mother's short stay with us at Loveday Kensington. It was a real pleasure to support you when you needed us and assist with your mother's recovery while you were away. We're so pleased to hear that she enjoyed everything Loveday has to offer, including our varied activities programme. We hope your mother is continuing to recover well at home.

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Review of
Loveday Kensington
from Kerry R (Respite Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Very easy registration.
Extremely welcoming care-staff who go to extraordinary lengths to make sure that you are comfortable.
Very accommodating kitchen staff who cook extremely enjoyable food.
Cleaning staff are conscientious.
Most of all the lengths that every member of the staff go to establish

a personal relationship with you. I like the first name contact practice.
The activities, both at the home and in theatres, are really well thought out.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for your kind feedback. We're so pleased to hear that you felt well looked after by our team at Loveday Kensington and enjoyed the personalised care and attention. It's great to know that the activities, meals, and overall environment added to your positive experience. We truly appreciate your thoughtful comments and look forward to welcoming you again.

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Review of
Loveday Abbey Road
from A H (Friend of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

I highly recommend Loveday Abbey Road to anyone who is considering a home for a loved one. It really is like a 5-star hotel in my opinion. It is immaculately kept and the staff are kind, friendly and helpful.
I feel confident that my dearest friend is kept safe and looked after to the highest standards

in every way possible.
I cannot imagine anywhere that is more special for somebody who needs special to be in.
I especially would like to mention General Manager who is exceptional and it is so obvious that all her staff respect her and are devoted to her.

Reply from Monika Jankauskaite, Head of Marketing at Loveday Abbey Road

Thank you so much for your kind words. We truly appreciate your feedback and the trust you've placed in us at Loveday Abbey Road. We always strive to go above and beyond in delivering exceptional care and hospitality, so it's wonderful to hear that our efforts are appreciated. We're also grateful for your recognition of our General Manager and the team - her leadership inspires us all, and we'll be sure to share your comments with everyone.

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Review of
Loveday Kensington
from A S (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

Thank you for the wonderful care my 93-year-old father received after his stay in hospital for a broken leg. Loveday is efficiently run and the staff are professional and caring. Physio staff were expert and compassionate and put him on the road to mobility in preparation for coming home. Highly recommended.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Dear Family member, thank you for your lovely feedback and kind words about the care provided for your father. Your compliment will be shared with our dedicated team and especially the physio team that assisted your loved one during his recovery stay at Loveday Kensington. Kind regards, Daisy Slavkova Registered General Manager

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Review of
Loveday Kensington
from Wendy B (Respite Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My husband needs care and we both needed a holiday! Loveday was the ideal venue to satisfy these needs together. I was able to go to exhibitions, theatres and films and not worry about my husband. Family who lives locally were able to visit and share in our exploration of the area. We both joined in

exercise classes and listened to in-house afternoon concerts. The care and concern for our welfare was amazing. The overall atmosphere was friendly, calm, fun and very professional. All the staff seemed to enjoy their work and had time to interact with residents whilst going about their work. It takes great organisational skills and of course, a good staff-to-resident ratio to be able to take on wide-ranging and complex tasks and make them seem easy. At the end of our stay, we were sorry to leave our adopted family who had helped fill our days with love.
Truly a five-star experience.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Thank you for your time sharing your experience at Loveday Kensington. It was a pleasure to have you and your husband with us and we are glad you enjoyed a well-deserved holiday. Your compliments in regards the care and service provided will be shared with our dedicated teams. We are truly honored to be called a family as making a positive difference in people's lives - is our biggest reward. Kind regards, Daisy

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Review of
Loveday Kensington
from Byron N (Nephew of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

Before placing our loved one who was suffering from early-stage dementia into a care home, we visited many providers in and around the greater London area. Once we found Loveday, our search was over. There is simply no comparison to the quality of facilities and care that they have to offer. Our family

member spent 4 years in Loveday's care, and we could not be more impressed and thankful for the treatment he received. The food is excellent, the facilities are top-notch, and the staff are all very kind and professional. They seem to have very low turnover with their staff, which is wonderful for the residents to have long-term consistency with their caretakers. We received regular updates from the staff, and they were also very accommodating to assist us with having video calls at any hour of the day or night, which was very comforting for us. I have no hesitation in highly recommending Loveday's services. Your loved one will be very well cared for here.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Thank you for the lovely feedback. Your kind words and compliments about the care and service provided will be shared with our dedicated team at Loveday Kensington. We are truly honoured to have had the opportunity to look after your loved one.

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Review of
Loveday Abbey Road
from John B (Husband of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

Excellent nursing home. My wife Jackie spent six weeks at Loveday Abbey Road in a garden-facing respite room on the 4th floor Sadly her stay was always going to be short because she was terminally ill with brain cancer. However the nursing and general care she received was excellent even though she

could be quite demanding. The staff were genuinely caring and generally responded to the call button within 5 minutes or so. The food was excellent and as a family we liked the fact that we could eat in with the resident downstairs or in her room or in the members' lounge where there were always complimentary hot and cold drinks. Think of Loveday as a 5 star all-inclusive hotel with friendly attentive staff and activities where every resident is special and you will not begrudge the cost.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you for taking the time to leave such a lovely review during this tough time. I know the team will really appreciate it. We all wish you the very best.

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Review of
Loveday Abbey Road
from Amanda H (Respite Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I stayed at Loveday Abbey Road for 11 nights after an operation. It was so wonderful there, I didn't want to leave!
All the staff were amazing and so caring. The food was delicious. The facilities were excellent. The activities were fun. I even did karaoke and danced.
I felt relaxed, safe and so well

cared for. It was like being welcomed into a big family.
When I had down moments, the staff listened and talked with me, nobody was ever too busy.
Thank you to every single one of you at Loveday, it was a pleasure to stay with you.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

It was a pleasure to have you stay. I am sure the team and our members did not want you to leave either! Wishing you the best for your recovery at home.

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Review of
Loveday Abbey Road
from Lynda T (Respite Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

I stayed at Loveday Abbey Road following a surgical procedure for 8 days. The facility is outstanding in all respects, care was first-class throughout my stay. The food was of restaurant standard and delicious, and I was fully accommodated due to intolerances, nothing was too much trouble. The nurses

provided excellent care, and all staff I met were friendly, professional, hard working and efficient. I have no hesitation in recommending Loveday Abbey Road and have nothing negative to say at all. It is an extremely well-run facility. If I need care of any description in the future I would return there.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

It was our pleasure to support your recovery post surgery. Wishing you all the best.

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Review of
Loveday Kensington
from Y O (Wife of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My husband is a member of Loveday Kensington, and he enjoys attending The Day Club about 2-3 days a week regularly. I feel blessed to have found Loveday Kensington in our local area and have had the wonderful opportunity for my husband to spend quality time there. During my thorough search for several

day centers and social circles of dementia friendly, I happened to know about Loveday. Loveday Kensington is ideal and great for him as they offer a wide variety of activities not only during the week but also at the weekends.
Through our wonderful experience with Loveday Kensington for the past 5 months, we have found all the staff, we have met are very kind, friendly, caring and attentive to each resident, member and their family. I would say that becoming a member of The Day Club is a great way to get to know Loveday better and explore their several care services for a long-term period. I am now planning to use their short stay service for my husband sometime soon.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to leave such a wonderful review, it's our pleasure to support you both.

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Review of
Loveday Kensington
from Doris B (Day Care) published on 16 September 2024

Submitted via Website • Report

Overall Experience

It was therapeutic and very pleasant to be at Loveday the ambience and the staff care along with good food was much appreciated. My only problem was everyone went to bed early and I was left alone with the television. With best wishes to everyone.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for your kind words, we really enjoyed having you stay with us.

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Review of
Loveday Abbey Road
from S D (Daughter of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

Loveday Abbey Road is an outstandingly good care home with beautiful interiors and an exquisite garden. The food is wonderful and great care is given to providing meals which its residents and their visitors value. It has exceptionally dedicated staff and I feel very grateful that my mother, who has

dementia, has been a resident there for the past nine months. I found the process of moving her into residential care emotionally challenging and at every stage I was supported and it was evident that she and our family as a whole, would be treated with great sensitivity and kindness. With the gentle encouragement of all of the staff, she has engaged in the many activities available and is now extremely settled. For me to know that she is safe and is being beautifully looked after is a tremendous comfort. I looked at three other care homes when deciding where my mother might live and Loveday was in a different league. I would not hesitate to recommend it - it is such a special place.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you kindly for taking the time to leave such a lovely review. It has been our pleasure to support your mother and see her settle.

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Review of
Loveday Abbey Road
from Di C (Respite Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

I spent one night at Loveday Abbey Road following a surgical procedure in order to rest and receive post-op nursing care.
Loveday Abbey Road was such a pleasant experience from the moment I was met by one of the lovely carers escorting me safely from the clinic to Abbey Road.
The building itself was

beautiful, set in a lovely quiet location. As soon as I entered the care home I was greeted with smiling faces and I felt very welcomed indeed. I had a tour of the communal areas and a beautiful garden area where I could sit outside if I wanted. My room was exceptional, nicely furnished and very comfortable to relax after my surgery.
I was looked after by very lovely carers and nurses who made me feel so welcomed and cared for me throughout my stay. I only had to ask if I needed anything. I enjoyed lovely food during my stay and a peaceful night's rest.
My experience at Loveday Abbey Road was a very positive one and I highly recommend Abbey Road.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

Thank you for taking the time to leave a review. It was our pleasure to support you with post-recovery care.

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Review of
Loveday Abbey Road
from Jan H (Relative of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Loveday Abbey Road is a care home of exceptional quality. The interiors and garden are exquisite, and a warm welcome is provided by every member of the team. It's very clear that people love working in this setting and feel proud of the service they provide. Prior to admitting my relative, who had complex

physical needs, a care plan was established with meticulous attention to detail. Priority was given to nursing arrangements and we were introduced to the nursing team who were professional and kind. Regarding lifestyle preferences, every request was met in full.

Reply from Lisa Nichols, Membership Manager at Loveday Abbey Road

It was our pleasure to support. Thank you for your kind words and for taking the time to leave a review.

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Review of
Loveday Kensington
from E I (Daughter of Resident) published on 12 July 2024

Submitted via Website • Report

Overall Experience

With good reason Loveday is considered the crème de la crème of care homes. It is a very luxurious space with gorgeous rooms, entertainment (a particular member of staff is a gem!) and delicious food. More than that it is a very happy place with the most kind and caring staff who have a genuine rapport

with the residents and family members. My 95-year-old mother has been there for over 18 months and I could not imagine her anywhere else. My brother and I drop in at various times of the day and evening and have always felt welcome. She is happy there and I go to sleep soundly at night knowing that she is being treated with kindness, respect and love.

Reply from Victoria Radmore, Membership Co-Ordinator at Loveday Kensington

Thank you so much for your kind words, it really is our pleasure to support your mother. We will ensure your feedback is shared with the whole team at Loveday Kensington Square.

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Review of
Loveday Kensington
from D M (Husband of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Good service and reliable.
Excellent food and kind and caring staff.
My husband stayed for 3 nights after an operation and it provided a lot of peace of mind.
Nothing was too much trouble, physio and podiatry were also arranged at short notice. Equally great service from these people.

Reply from Victoria Radmore, Membership Co-Ordinator at Loveday Kensington

It was our pleasure to help, thank you for your kind words and feedback.

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Care Homes Owned by Loveday

Loveday Locations (8)

Loveday Reviews (32)

Reviews Posted for members of Loveday

Loveday Abbey Road

Loveday Kensington

Loveday Abbey Road

Loveday Abbey Road

Loveday Kensington

Loveday Kensington

Loveday Abbey Road

Loveday Kensington

Loveday Kensington

Loveday Kensington

Loveday Abbey Road

Loveday Abbey Road

Loveday Abbey Road

Loveday Kensington

Loveday Kensington

Loveday Abbey Road

Loveday Abbey Road

Loveday Abbey Road

Loveday Kensington

Loveday Kensington

Awards / Recognitions (0)

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