South Coast Care Homes Ltd in East Sussex | 2 Care Homes

Review of
Saffrons Care Home
from Elaine D (Niece of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My aunt was only here for a short stay, but I cannot praise the staff and management enough for their exceptional care and attention. The home had a lovely atmosphere and the staff were always smiling. I would highly recommend this home to others.

Reply from Hiren Patel, Director at Saffrons Care Home

Hello, I hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services.

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Review of
Hartfield House
from L A (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

This review relates to the seasonal time of the year. The staff are always fantastic but have gone the extra mile. The Christmas get together was well attended and a wonderful atmosphere. Staff were very attentive but not pushy. On Christmas day my mother was enabled to have her lunch in her room and

was well catered for and her privacy was respected.
The home is a home from home. Heartfelt thanks to the team.

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Review of
Hartfield House
from Paul H (Friend of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Hartfield House. When I visit my friend here, I always feel welcomed by the staff who are very friendly and approachable. Nothing is too much trouble. Many times on my visits I have observed the Care Home Manager, taking time to chat and have fun with the residents. This seems

to be a very organised and well-run home with a highly motivated team.

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Review of
Hartfield House
from Clare Y (Friend of Resident) published on 30 June 2024

Submitted via Website • Report

Overall Experience

I am the resident Hairdresser at Hartfield House and have been for years.
This home is so friendly and I get on well with the Manager, staff and residents, many would class me as a friend as I see most of the residents on a weekly/fortnightly basis.
Really enjoy coming here and they make yummy cakes

when I have one on my hairdressing afternoons!
Great Care Home!

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Review of
Hartfield House
from C C (Stepson of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

The residents are well looked after. The staff are caring, the rooms are clean, nice with their own facilities. They also have activities for them during the week and a nice garden that they can use.

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Review of
Saffrons Care Home
from Gabrielle Y (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My mother spent a year and a half at Saffrons and I have only good things to say about it. I spent a lot of time visiting care homes in the area and I knew Saffrons was the right place from the moment I walked through the door. This beautiful old house has been designed so that each room has privacy

and comfort and there are activities for those who want them, and privacy for those who don't.
My experience with the staff was exceptional as the care and respect they provided to my mother was heart-warming. Everyone I met was focused on taking care of the residents, and the wonderful manager bent over backwards trying to meet my mother's needs before she needed to move to a nursing home.
The fact that Saffrons is privately owned is a great advantage as the owner is very hands-on and makes regular visits to the home, as well as including residents and their families in meetings and updates. Saffrons was a wonderful home for my mother and I will always be grateful.

Reply from Hiren Patel, Director at Saffrons Care Home

I hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services. Your review not only motivates our team to maintain the high standards of service we strive for but also helps others understand the value we aim to provide. Thank you once again for taking the time to share your experience.

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Review of
Hartfield House
from Leigh G (Friend of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

I have to say that Hartfield House is such a lovely home, the staff are really helpful and friendly, they even offer tea and coffee when we arrive, the manager had always gone the extra mile to assist me with any question I may have had, we always felt that nothing was a bother and she always had time

to speak to us.
My friend who was an elderly lady, when she was there, she was so happy and contented, it was nice to visit her to see her so settled and looking so well
I would always recommend Hartfield House as in my eyes they are unique, in every way, which makes them stand out compared to other homes.
Thank you to the manager and the team for your compassion and kindness.

Reply from Ketan, Director at Hartfield House

Thank you for giving Hartfield House a great review. We appreciate you taking the time to provide the review as it means a lot to everyone involved with running the home. We are glad to hear that you are happy with the service provided at Hartfield House. Kind Regards, Ketan

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Review of
Saffrons Care Home
from Heather P (Daughter of Resident) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

I thought it was best for my mum to be in respite care while I was away for a week. When I brought her home, she said she had enjoyed her stay. The staff were lovely and friendly, and the food and care was excellent. It was so good to know that my mum was in safe hands while I was away. Thanks very

much.

Reply from Hiren Patel, Director at Saffrons Care Home

Thank you for giving us feedback and reviewing us.

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Review of
Saffrons Care Home
from Jon C (Son of Resident) published on 19 January 2023

Submitted via Website • Report

Overall Experience

Due to a health crisis in late December, it became very urgent to find respite care for my 85-year-old mam, who has Parkinson's. As Saffrons is only a five-minute walk from my home and had excellent scores, I contacted them first, and from the moment I spoke with the manager, I felt immensely reassured.

Following a long chat, I was invited to visit the same day, even though it was December 27th. I was immediately impressed with how exceptionally friendly, professional and welcoming all the staff were on my first visit and the subsequent visit with Mam, who felt the same. We immediately decided to book Mam for two weeks of respite care, and it was a wonderful decision. The care has been first rate with all staff going above and beyond to make Mam feel safe and welcome; her health has improved with each day in such a caring and supportive environment, and she is now heading home to sell her house and make the move to Saffrons permanent.
I cannot thank the Saffrons staff enough.
Highly recommended.

Reply from Hiren Patel, Director at Saffrons Care Home

Dear Jon, thank you very much for putting positive feedback. Really appreciate.
We will also publish this on our staff notice board.

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Review of
Hartfield House
from Chris M (Son of Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience

My 92-year-old mum spent from May to October in Hartfield House and recently had to leave as her medical condition worsened, such that she needed more nursing care. The home is well run by the manager, who provides strong leadership and was excellent in her communications with us.
It felt very much

like a partnership, and we worked together to deal with a number of health issues that occurred for my mother. The proof of this was that due to Hartfield's more effective management, my mother recovered from a long-term bout of constantly throwing up, which had occurred in her previous care home, which they had claimed was due to her underlying condition and we have a hunch was down to them feeding her things she had a reaction to and leaving her in a room which was too hot. Her condition stabilised rapidly in Hartfield.
The room she was in was large and light and felt very homely. When it came to her leaving, the manager even recommended, as it turned out, a very good new home for my mum to go to.

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Review of
Hartfield House
from Tim B (Son of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience

Although my review date selected is Dec 2021, these comments apply to all my visits and exchanges with the wonderful, caring Heartfelt (deliberate misspell) house...
My mum is well into her 90s and I feel will see a 100 in with no problem due to the attention, care and home from home environment that

she experiences on a daily basis.
The staff are always welcoming and do the right things with considered thought. Even as relatives we receive kindness and most importantly time, when they must have 1001 things to do.
Also, a mention must go to the support staff, whether, doing the finances or administration, the drivers, the chefs. You all contribute to an amazing experience for your residents.
So thank you, you have my biggest heartfelt gratitude for everything you do and for all the personal care you give my mum.
]
Thank you

Reply from Ketan Patel, Director at Hartfield House

Dear Tim,
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Review of
Hartfield House
from Phil P (Son of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience

Hartfield house have looked after my mum brilliantly for the past few years, she had some ups and downs but the staff and management have been there for her every step of the way, although she misses her old home she now feels that Hartfield House is her new home. Thank you.

Reply from Ketan Patel, Director at Hartfield House

Dear Phil,
I hope you and your family are well.
Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Review of
Hartfield House
from K H (Son of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience

Good overall standard of care and food. The staff are generally very helpful, particularly senior members, when I contact the home but I do have a slight concern that the level of staffing may sometimes lead to issues of rushing or overlooking things. Now that Covid restrictions have been lifted I hope

there will be opportunity to get some residents into the garden, or away from the home for short periods to see the world beyond usual four walls other than when relatives arrive to take them out.

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Review of
Hartfield House
from T N (Daughter of Resident) published on 11 April 2022

Submitted via Website • Report

Overall Experience

The best review I can give of Hartfield House is my father consistently saying to me how happy he is living there. The staff are caring, attentive, and on top of things. I am always warmly welcomed when I visit, and I can see staff know residents well and treat each one according to their needs and

preferences. The house is always clean and they offer a good choice of food and drinks. There are also regular activities as well as other more seasonal ones. As daughter of a resident, I am very pleased with the communication with both staff and management, and I feel reassured that I will be kept up to date with anything that may arise. I would like to especially commend all the staff for their excellent work during the Covid pandemic, keeping residents not only well and safe but also, at least my father, in good spirits through a challenging time. I would definitely recommend Hartfield House to anyone with similar needs.

Reply from KP, Director at Hartfield House

I hope you and your family are doing well.

Thank you for submitting the review on carehome.co.uk we value your feedback very much.

It is great to be told that we are doing so well.

It is a great help to us and all staff members. We will also pass this to our staff members, as they have been working hard to keep all the residents of Hartfield House safe and well through the Covid crisis.

Kind Regards.

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Review of
Hartfield House
from Danielle F (Daughter of Resident) published on 18 January 2022

Submitted via Website • Report

Overall Experience

Just to say a huge thank you to the wonderful staff for the lovely tea party we had with Mum on Christmas Eve. The food was lovely and plentiful, and we had a wonderful and enjoyable afternoon with Mum. The staff are exceptional and take great care of my mum, for which, I am truly grateful.

Reply from Ketan Patel, Director at Hartfield House

Thank you very much for giving us a great review.
Your feedback is very important to us and is a reflection of the service we want to provide.
We appreciate you spending the time to give us the review.
Kind Regards.

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Review of
Hartfield House
from Pamela P (Niece of Resident) published on 7 January 2022

Submitted via Website • Report

Overall Experience

My Aunt has been with you for a year and a half and in all that time has received wonderful care and attention.
This Christmas Eve was her 105th birthday and I cannot say thank you enough for the wonderful day that was arranged for her. The entertainment, arrival of the mayor and buffet were superb.

The manager could not have been more helpful and caring along with the other staff. Thank you once again.
I could not recommend this home highly enough

Reply from Hiren Patel, Director at Hartfield House

Thanks Pamela. We are really appreciated your feedback

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Review of
Saffrons Care Home
from Peter A (Respite Resident) published on 30 August 2021

Submitted via Postal Card • Report

Overall Experience

In my experience of stays in care homes for respite stay, Saffrons Care Home has been the very best and value for money. I look forward to coming again and possibly being a permanent resident.

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Review of
Saffrons Care Home
from Gill B (Wife of Resident) published on 17 August 2021

Submitted via Postal Card • Report

Overall Experience

This is the second time we have used "Saffrons". They go above and beyond what is expected. Brilliant, we cannot speak highly about them.

Reply from Hiren Patel, Director at Saffrons Care Home

Thanks very much for putting a review for us. Really appreciated.

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Review of
Saffrons Care Home
from James S (Friend of Resident) published on 28 July 2021

Submitted via Website • Report

Overall Experience

My friend was not happy where she was living and asked me to find her somewhere not on a building site where she was living before moving to Saffrons. My own mother spent time in this care home before she died 10-years ago, and we can still think of all the happy times she had there. My dear friend

was my mothers best friend, and I rang them up, and I was very lucky to find a room in Saffrons. It's a very big room with very nice views, and she has made a sitting area in the window and at the back is her bedroom. She has her own toilet and sink, and next door is her bathroom with a shower. The food is as great as it was when my dear old mum was there 10-years ago. All the carers are so helpful, and nothing is too much trouble for them. When she moved in, it was all hands to the deck, even the chef was helping, and we said that the banoffee pie locked extremely scrumptious, so the manager surprised us with a piece each - yummy. Not brought in stuff here, all cooked on the premises.

Reply from Hiren Patel, Director at Saffrons Care Home

Thanks, James. Really appreciate for putting a review for us and give us a high rating.
Thanks again.

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Review of
Hartfield House
from Bob H (Son of Resident) published on 12 July 2021

Submitted via Website • Report

Overall Experience

My parents-in-law are both residents in this care home and they are very well treated by all members of staff including the management team who are very hands-on.
When I visit I am always welcomed and treated courteously, and treated to tea and coffee, and if I am lucky I get cake as well.
If I have

cause to telephone, the staff are always helpful and try to be obliging. Overall I have found this to be a welcome and comfortable home for my relatives.

Reply from Ketan Patel, Owner at Hartfield House

Dear Bob, I hope you and your family are doing well.
Thank you for submitting the review on carehome.co.uk.
It is great to be told that we are doing so well.
It is a great help to us and all staff members. We will also pass this to our staff members, as they have been doing really hard work due to the current Covid situation.
Kind Regards.

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Care Homes Owned by South Coast Care Homes Ltd in East Sussex

South Coast Care Homes Ltd Locations in East Sussex (2)

South Coast Care Homes Ltd Reviews in East Sussex (39)

Saffrons Care Home

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Saffrons Care Home

Hartfield House

Saffrons Care Home

Saffrons Care Home

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Hartfield House

Saffrons Care Home

Saffrons Care Home

Saffrons Care Home

Hartfield House

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