South Coast Care Homes Ltd in Suffolk | 2 Care Homes

Review of
Elton Park Care Home
from S C (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

We as a family could not have wished for better care for our father. The staff were friendly. Always had time to speak to our father. The respect they showed our father was above and beyond although our father did not have a long stay before he passed away. The staff kept us informed at all times, and

treated us with respect and gave us the time we needed and support right up to the end.

Reply from Amanda Thackery, Home manager at Elton Park Care Home

Thank you for your lovely review, I will share this with the staff.

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Review of
Sunrise Nursing Home
from Barbara B (Daughter of Resident) published on 26 June 2024

Submitted via Website • Report

Overall Experience

Currently, my mother is in respite at this home.
The staff are friendly and caring and she reports the food is really good.
But the state of her room is terrible just before her arrival we were told it was a store room.
There's stuff in the corridor outside it. She doesn't have her own bathroom and

the bathroom she can use has spare equipment in it and wheelchairs wedged in either side of the toilet.
She does have a sink in a cupboard in her room but cannot use it as there is a leak and has towels under it to soak up the leak.
She has no bedside lamp even though it's been requested several times.
She has blankets but no quilt even though this has been requested.
And her dressing gown was hooked up from a cupboard handle high up making it difficult and unsafe for her to retrieve. When this was pointed out we were told well if she had a fall trying to get it they would know as have sensors in the floor to alert them to fall. Unbelievable.

Reply from Natver Patel, Director at Sunrise Nursing Home

We are sorry to hear that you were not satisfied with the facility during this one-week respite. We aim to provide high-quality care in a family-like environment. We have also undertaken a multiyear facility improvement plan which has improved the decor of the rooms and the communal area significantly. Thanks to our experienced and qualified team, freshly cooked meals, family-like environment, and good facilities, we are one of the highest-rated nursing homes in Felixstowe. We also pride ourselves in providing the most affordable nursing care in Felixstowe.

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Review of
Sunrise Nursing Home
from Leane E (Father of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

My dad had been a resident of this care home since 2019. It has been a brilliant care home with friendly staff and manager. She always went out of her way to help us with Dad. I can't praise Sunrise enough, I would definitely recommend this nursing home. They definitely made Dad's last years of his

life the best. Thank you.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you Leane for your kind words. Very much appreciated. Your dad will be dearly missed.

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Review of
Elton Park Care Home
from Steve L (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

In the 2 years, my mother was staying here at the care home they went out of their way and made my mother welcome and happy in her new chapter in their care, They made her feel at home and went out of their way to keep to her needs and informed me if there was problems.

Reply from jill sleeper, home manager at Elton Park Care Home

Our aim is to provide person-centred care whilst promoting open communication and involving our residents and family in the care and support we provide I will pass your very kind words onto the staff team It was a pleasure providing care and support to your loved one.

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Review of
Elton Park Care Home
from Sonia M (Wife of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

I arranged for my husband to stay at Elton Park for one week so that I could take a short holiday. I chose this care home after meeting the management and staff as I was impressed by their interest and attention to the details of him and his requirements. Unfortunately, I had an accident whilst I was

away I had to ask the staff to extend his stay. Initially, this was to be for one more week but ended up being for a further three weeks. They were understanding and helpful and I was relieved that they could accommodate him at a time when I was unable to care for him myself. He enjoyed his stay and became very fond of the staff who took amazing care of him. They went above and beyond the brief to ensure that he was happy and relaxed.

Reply from jill sleeper, home manager at Elton Park Care Home

Thank you for your kind words it was a pleasure to support you and your husband we are happy your husband enjoyed his stay at Elton Park Care Home I will pass your kind comments onto the staff team.

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Review of
Elton Park Care Home
from Diane C (Sister-in-law of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Very pleased with the care my sister in law is receiving. Slight issues that have arose and been dealt with, putting in place a plan to resolve them. Being a new resident we are still in the settling in stage. Required moving from upstairs to down stairs which has improved her socialising.

Reply from jill sleeper, home manager at Elton Park Care Home

I am pleased you are happy with the care and support that you feel your sister-in-law is receiving I will pass your kind words onto the staff team.

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Review of
Elton Park Care Home
from P J (Husband of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My wife had unfortunately been quite poorly and after a long time spent in hospital and a decision I didn't take very lightly we as a family decided that we could no longer cater for my wife's needs at home. Elton Park was a home we asked for as my wife had spent some respite there the previous year.

She was given the same room she had previously which I thought was lovely and we came over to bring all of her home comforts before she arrived. Since she has been in I visit almost on a daily basis and the staff are all so welcoming and I can tell my wife is in the best place for her.

Reply from jill sleeper, home manager at Elton Park Care Home

Thank you for your very kind words our aim at Elton Park is to deliver person-centred care within a homely environment we welcome all visits to the care home. I will pass your feedback on to all of the staff at the care home.

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Review of
Elton Park Care Home
from S J (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My mum had been in hospital for around 8 weeks prior to finally being admitted to Elton Park Care Home and I can honestly say it was the biggest welcome relief to not only get my mum into a home I had requested as she had previously had a week's respite here in 2023. The care and support that all the

staff at Elton Park have given my mum after her hospital stay was so much more attentive to my mum's personal needs they have built her confidence back up as she was treated so poorly in hospital. We visit almost on a daily basis and my family and I feel so welcomed by all the staff here, and we can see the happiness on my mum's face when the carers check in on her.

Reply from jill sleeper, home manager at Elton Park Care Home

Thankyou for your lovely feedback our aim at Elton Park care home is to promote life skills and independence to ensure all of our residents feel happy and empowered I will pass your comments on to the staff team at Elton Park

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Review of
Sunrise Nursing Home
from N W (Son of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mum had been in Sunrise nursing home for the last 8 years. She had to leave her home as she had to have her right leg amputated and couldn’t return home. She was welcomed in by the original staff and said she felt comfortable in the room she was in. The room proved not big enough and straight away

she was given a larger room which she stayed in for her remaining years. Since the new owners and the appointed new manager have taken over I cannot fault the home at all. Any problems Mum had were dealt with straight away and we the family were informed. The staff were always friendly and made you feel welcome. Mum passed away on the 19th of April 2024 and the staff were brilliant right till she passed away.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you for your kind words. We aim to live by our value of "caring like family" and it is great to see that the family feels we are living by that value.

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Review of
Sunrise Nursing Home
from Jacky W (Daughter-in-law of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Mum-in-law has been a resident here for over 8 years (until her recent passing) Sunrise has a lovely homely feel and the staff are always happy, friendly and very caring. Nothing was ever too much trouble for her and it has always felt reassuring that she was very well looked after. We as a family were

always warmly greeted and made to feel very welcome. The owners and management are super. Always available to discuss anything. The food and meals are very good. Overall a lovely nursing home that I would highly recommend.

Reply from Natver Patel, Director at Sunrise Nursing Home

Thank you Jacky for such positive feedback. We were glad to look after your mother-in-law. We will miss her dearly. Please feel free to stop by for a coffee and chat with the manager and staff. You know we are a family-friendly home and operate a family-like environment.

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Review of
Elton Park Care Home
from Kath L (Daughter of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

Dad has spent nearly two weeks of respite here and honestly, it’s the staff that make Elton spark - a very special place. They are there for the families as much as they are for the residents. They show so much care, compassion and kindness to everyone who walks through the door. They are gentle and

patient with even the most challenging situations. I have great respect for them. They could do with another pair of hands in the kitchen or an area where family and visitors could make or purchase drinks and snacks as you have to call on a member of the care team if you need anything and as willing as they are they are very busy.

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Review of
Elton Park Care Home
from Julia R (Friend of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

On my visit, it was very welcoming, with great managers and staff on hand to assist with anything. The home has a friendly atmosphere, well organised and efficient. Easy to find and park. Security was excellent with a locked door with use of a keypad and I was asked to sign in and out of the visitor

book.

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Review of
Sunrise Nursing Home
from Amanda R (Friend of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

When a good friend became unable to care for himself in his home, he was moved from pillar to post, until Sunrise Nursing Home gave him the new home that he needed. Whenever I visited, including garden visits during Covid when possible, I was made most welcome. The staff were, at all times, kind and

respectful towards my friend, and I always felt that he was in just the right place. A big thank you to everyone for giving my friend the dignity that he deserved.

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Review of
Sunrise Nursing Home
from David L (Son of Resident) published on 13 November 2023

Submitted via Website • Report

Overall Experience

My mum has been in Sunrise for 2.5 years and we could not wish for her to be anywhere else.
The care my mum receives is excellent and even when times have been tough they have reassured us, with their normal smile and positivity, that everything will be fine.
Mum unfortunately has dementia and doesn't

remember exactly where she is, but feels she's in a hotel, which speaks for itself as to how comfortable she feels.
The manager and her team are all superb and I thank each and every one of them for the way they look after Mum.

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Review of
Sunrise Nursing Home
from Steve S (Son of Resident) published on 10 November 2023

Submitted via Website • Report

Overall Experience

I cannot thank the staff of Sunrise enough for the care they gave to my mum. She was only there a short time before her passing (she was very ill), but the staff made her feel very welcome and part of the “family”. The level of care is amazing and the staff are always happy and friendly, no matter the

hour of day or night. My love and thanks go out to you all. Thank you.

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Review of
Sunrise Nursing Home
from Cherry C (Sister of Resident) published on 3 November 2023

Submitted via Website • Report

Overall Experience

My brother who is 71 years old Downes Syndrome with dementia was first at Sunrise for I week of respite care after COVID lockdowns. Sunrise had totally given him a new lease on life and he wanted to go back, fortunately, the manager gave him the first bed available and he is so happy there. The quality

of care is second to none, daily activities, always clean-shaven, dressed and interacting with residents and staff. He is made to feel so loved in the true family-friendly environment which is extended to visitors and relatives. No appointments needed to visit, no great turnover in staff and regular relative meetings with staff and director to exchange experience and future plans (which is very unusual in my nursing home experiences) truly the signs of happy residents, staff, good management and happy relatives. My family are so grateful for the care given to my brother who is not the easiest person to communicate with as he has little speech and mobility. Thank you Sunrise.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you so much for your review of our home I will ensure all the staff are aware of your kind words.

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Review of
Sunrise Nursing Home
from William W (Son of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

Mum arrived at Sunrise in a very poor state from another care home and I honesty feel that if it was not for the caring staff and management, Mum would not be with us today. She arrived with deep bed sores and very frail. I can't thank them enough for giving us this extra quality time with Mum, they

always make you welcome every time the family visit.

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Review of
Sunrise Nursing Home
from Jackie W (Daughter-in-law of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

The moment we first visited Sunrise we knew it was the right place for Mum. The staff are warm and friendly and the care and understanding they show mum is outstanding. We class the staff as part of our family. We love to visit and our grandchildren are welcomed and love to say hello to the other residents.

I would recommend Sunrise with no reservations at all.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for the review it is much appreciated. We pride ourselves as caring like family.

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Review of
Sunrise Nursing Home
from S J (Daughter of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

My dad has been at Sunrise for a few months now, and the process has been so much better for my family, as everyone has been so friendly and supportive of us. My dad seems happy and well cared for. The food always looks so nice, and the homemade cakes look amazing.
The staff are always happy and polite

when we visit. They keep us updated with everything.
Thank you to all at Sunrise for welcoming my dad and our family with such kindness.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for your review; I will pass this on to all the staff.

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Review of
Sunrise Nursing Home
from Linda K (Daughter of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

The staff here are amazing they go above and beyond to care for their patients. It is homely. You are made so welcome when you visit. The food is very good. They also have mid-morning and afternoon snacks. Mum loved it here and when she became very ill the staff were very good and we knew she was being

well looked after. The town centre is so close if we need anything. I would definitely recommend this home.

Reply from Kay Saunders, Registered Manager at Sunrise Nursing Home

Thank you for your kind words and thank you for letting us be part of your mum's life it was a pleasure.

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Care Homes Owned by South Coast Care Homes Ltd in Suffolk

South Coast Care Homes Ltd Locations in Suffolk (2)

South Coast Care Homes Ltd Reviews in Suffolk (83)

Elton Park Care Home

Sunrise Nursing Home

Sunrise Nursing Home

Elton Park Care Home

Elton Park Care Home

Elton Park Care Home

Elton Park Care Home

Elton Park Care Home

Sunrise Nursing Home

Sunrise Nursing Home

Elton Park Care Home

Elton Park Care Home

Sunrise Nursing Home

Sunrise Nursing Home

Sunrise Nursing Home

Sunrise Nursing Home

Sunrise Nursing Home

Sunrise Nursing Home

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