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Care Home Owned by The Maple Group in Merseyside

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by The Maple Group in Merseyside

Only the locations & reviews in Merseyside for The Maple Group are showing below.

View the details of all 2 locations (with 67 reviews) owned by The Maple Group

The Maple Group Locations in Merseyside (1)

 

1 Care Home owned by The Maple Group in Merseyside

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Grovewood Residential Home

13 Woodland Road, Dacre Hill, Wirral, Birkenhead CH42 4NT 

9.3 35 reviews
"My relative has been at Grovewood for 22 months, the staff are great and provide excellent care and service. He is always happy, content,…"   Read all 35 reviews
Location Type Care Home

Nestling in the heart of Wirral, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the home's engaging social… Read more about Grovewood Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Younger Adults
  • 32 Rooms from £550 / week

The Maple Group Reviews in Merseyside (35)

9.4
The Maple Group has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Maple Group must have a Review Score.

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Review of

Grovewood Residential Home

from L S (Father of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of his current physical disability, my son is unable to continue to live in his flat and is in need of care. Although he is much younger than the remainder of the residents, I have been relieved that he is receiving the care he needs, has a private room and has caring and good-humoured attention.
His regular visits to hospital for treatment are properly organised as is his medication. Given his current medical condition, the respite care he is receiving is very much appreciated.

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Review of

Grovewood Residential Home

from L H (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Grovewood for 22 months, the staff are great and provide excellent care and service. He is always happy, content, and smartly dressed. I highly recommend Grovewood.

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Review of

Grovewood Residential Home

from Lesley H (Daughter of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Grovewood for 18 months. He always appears happy, the staff are amazing and very caring. I'm always made to feel welcome. Grovewood is like one big family.

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Review of

Grovewood Residential Home

from M S (Mother of Resident) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being anxious about our 53-year-old son receiving respite care in a home full of elderly residents we were reassured and relieved to find the staff welcoming, cheerful and caring, treating him with respect, dignity and good humour. He is free to get up, go to bed and have his meals when he wants. We
have built up a good friendly relationship with all the carers on our visits.

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Review of

Grovewood Residential Home

from Ian C (Son of Resident) published on 16 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after for just over three and a half years. The care staff were wonderful and were like a second family. Mum recently passed away peacefully in the home. Thank you everyone at Grovewood.

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Review of

Grovewood Residential Home

from A H (Granddaughter of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting the care of a loved one to a residential care home can be a challenging decision. However, from our first encounter with the staff at this remarkable care home, we knew our grandmother was in capable, compassionate hands. I am delighted to share my overwhelmingly positive experience and commend
the incredible staff and care provided during my grandmother's respite stay.
Upon our arrival, we were struck by the warmth and friendliness that radiated throughout the care home. The staff greeted us with genuine smiles, making us feel welcome and immediately at ease. Their professionalism and expertise in caring for the elderly were apparent and their dedication to providing the utmost quality of care was truly inspiring.
The residential care home itself was a picture of comfort and serenity. Impeccably clean and beautifully decorated, the inviting atmosphere was enhanced by thoughtful touches, such as cosy common areas, tranquil gardens and calming colours throughout.

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Review of

Grovewood Residential Home

from J H (Relative of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful to see how they cared for my relative on her birthday. Friendly staff and good Covid precautions. Thank you.

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Review of

Grovewood Residential Home

from C C (Granddaughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and Nanny looks like she is having a great time! Thank you.

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Review of

Grovewood Residential Home

from Anna C (Daughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looked clean, well and happy. Better than I have seen her for many years. Thank you.

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Review of

Grovewood Residential Home

from R C (Granddaughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and Nanny seems happy and healthy - thank you.

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Review of

Grovewood Residential Home

from Geraldine E (Daughter of Resident) published on 6 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you just under four weeks, she looks so well and appears to be content and settled. Thank you.

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Review of

Grovewood Residential Home

from T O (Granddaughter of Resident) published on 15 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are lovely and so caring towards our nan/mum. They really do go above and beyond to ensure she is happy. Wouldn’t have wanted her to be anywhere else as she is safe here and content. She is cared for and always looked out for here and the staff think so highly of my nan.

Reply from Steven Moore, Marketiing at Grovewood Residential Home

Hi,
Thank you so much for the kind words. Glad your Mum/Nan is set and all happy at the home.
S


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Review of

Grovewood Residential Home

from K O (Daughter of Resident) published on 5 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grovewood Residential Home is a lovely care home, all staff have been so loving and caring towards our mum/nan we couldn't have asked for a better place for her. They have gone above and beyond to make sure she's safe and comfortable at all times. We would like to thank all staff for all they do x

Reply from Steven Moore, Marketiing at Grovewood Residential Home

Hi,
Thank you so much for the kind words, we are delighted your Mum/Nan is happy at the home. We will make sure the message is passed on to the team.
S


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Review of

Grovewood Residential Home

from Michael H (Son of Resident) published on 19 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum first stayed at Grovewood for respite following an illness. Unfortunately, on her return home, she was unable to manage and we turned to Grovewood once again. She has been a resident for 9 months now and is very happy, despite the Covid restrictions. The care is exemplary; the home is spotlessly
clean and the care staff are genuinely caring. Some even moved in at the peak of Covid-19 in order to protect residents. Mum is very independent, and the care team are keen to help her retain this aspect of her life, however, they do their best to intervene when she starts to navigate stairs on her own or decides to rearrange her bedroom furniture. Mum can be a fussy eater, yet the staff are always happy to provide an alternative that she is happy with. She’s had the occasional fall and the home have contacted me within an hour to let me know and that everything is okay. I am routinely contacted by Grovewood when there are medical concerns. It’s a great care home and team.

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Review of

Grovewood Residential Home

from Val M (Niece of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Grovewood has been the saving grace both for my aunt and our family. She has been so well looked after and has told me she feels happy and safe there, she has also said the girls are marvellous to her which is very reassuring especially due to lockdown. I am able to visit weekly now and find all the
staff professional, friendly and caring. These visits have boosted my aunt up although I am kept fully informed via an app which I love and phone calls if needed. My aunt has also spoken to me via an iPad during lockdown which has been fab, as well as family zoom calls. I would have no hesitation in recommending Grovewood, in fact, I already have. I wish all staff great success, knowing my aunt is in safe hands means the world.

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Review of

Grovewood Residential Home

from Ali C (Granddaughter of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being looked after by my Gramps, who sadly passed, we needed to look into a home for my Nan. We are in Devon so had no idea what to expect when we rang to find out how Nan was doing. We have been blown away by the care and consideration given to Nan including that we have numerous personal phone
numbers of the staff there who go out of their way to make sure we can have regular contact with Nan via facetime and whatsapp. Any questions have been answered quickly and honestly always with the needs and care of Nan at the centre. Couldn’t ask for more for our Nan.

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Review of

Grovewood Residential Home

from Lee B (Grandson of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is run by a special group of staff. They go above and beyond every corner to keep the residents safe and happy. My nan has been here a good few years now and has survived covid and blood clots thanks to the fast-acting staff, such amazing caring people.

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Review of

Grovewood Residential Home

from Louise W (Daughter of Resident) published on 15 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are nothing short of amazing! Mum went into several homes during her illness until we found Grovewood. And we are extremely happy we chose well. Mum is settled and she is happy! The girls are thorough, the home is clean and well looked after. The girls who look after Mum and the other residents
talk to the residents as if they are family or friends. We love the atmosphere at Grovewood and love how happy Mum is now. The manager stays in contact regularly and is extremely approachable and professional. Not enough can be said about this home and we sleep so much better now Mum is happy and settled and we know she has the best care.

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Review of

Grovewood Residential Home

from Richard A (Son of Resident) published on 13 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Grovewood for 8 years. The care she has always received has been excellent, with kind and considerate careers. The interaction of staff with the residents shows they respect the individual and their individual needs and interests. During the pandemic, all staff have gone
beyond the call of duty and have been selfless in protecting my mum and all the residents. We live abroad and have been unable to visit during this pandemic. Staff have been fantastic in keeping us up to date with how mum is doing and if she needs anything. We are very grateful she is in such good hands.

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Review of

Grovewood Residential Home

from Ken R (Son of Resident) published on 13 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Grovewood Residential Home since September 2020 and was not in great health at the time as I thought that the pandemic was taking its toll on her. We all noticed within a couple of weeks of Mum moving in, a great improvement of her general alertness and well-being. When we paid visual
visits through the conservatory windows she looked really happy and was looking the best she had for a few years. She has been chatting to us and we have had a laugh together.
The staff seem to be fully committed to the care and safety of the residents as I am aware of the sacrifices they have made by isolating themselves in the care home. We haven't yet made any internal visits due to the pandemic but I just know by seeing mum from outside that she is being well cared for and the overall improvement in her since moving in has been nothing short of miraculous. I wouldn't hesitate to recommend this residential care home.

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