Only the locations & reviews in Merseyside for Bloomcare are showing below.
View the details of all 12 locations (with 463 reviews) owned by Bloomcare
17/19 Roe Lane, Southport PR9 9EB
"What can I say about Acacia Court? It is clean and the staff are amazing. They are all very attentive, and polite and nothing was too…" Read all 41 reviews
At Acacia Court, they provide general, residential dementia care for the elderly, making sure they have all the support they need to live as independently as possible. Whatever your individual needs, the support team has been specially selected to ensure… Read more about Acacia Court
25 Park Road, Southport PR9 9JL
"The team at Abbotsbury have been absolutely wonderful, exceptionally patient with my confused mum. Nothing has been too much trouble, they…" Read all 34 reviews
Set in the heart of Southport, Abbotsbury is an exceptional home that offers respite, long-term residential and specialist dementia care. Their mission here is to help residents cope with their personal challenges and enjoy day-to-day life at every opportunity. The… Read more about Abbotsbury
34 Scarisbrick New Road, Southport PR8 6QE
"Always found staff to be very pleasant and welcoming. They try to include all residents to join in the various activities that I've seen…" Read all 37 reviews
Located in Southport, Hampton Court offers short-term respite, long-term residential and specialist dementia care for 26 residents. They always go the extra mile to ensure residents feel right at home, giving them plenty of opportunities to pursue their… Read more about Hampton Court
219 Lower Breck Road, Liverpool L6 0AE
"The change in my dad since being here is amazing. He is the happiest he has been in years, he's eating properly, and is joining in socially…" Read all 54 reviews
At Rowan Garth, the team understand that choosing care for your loved one is a big decision. That's why they offer a family-run home that prioritises warmth and friendliness for residents. The experienced staff are available around the clock to ensure… Read more about Rowan Garth Care Village
Submitted via Postal Card • Report
Reply from Caroline Regan, Regional Manager at Abbotsbury
Thank you for your kind words! At Abbotsbury, we are dedicated to providing the highest quality care and service to our residents. We truly appreciate your support.
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Reply from Caroline Regan, Regional Manager at Abbotsbury
Thank you for your review. We truly appreciate your feedback, as it helps us continuously improve and enhance the comfort and experience of our guests.
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Reply from Mary Crossley, General Manager at Rowan Garth Care Village
Thank you for your review. We very much appreciate your feedback as it helps us continue providing exceptional quality care.
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Submitted via Postal Card • Report
Reply from Mary Crossley, General Manager at Rowan Garth Care Village
Thank you so much for your kind words! We truly appreciate your feedback, and we'll make sure to share this with our team.
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Reply from Julie Veritiero, Regional Operations Manager at Rowan Garth Care Village
Thank you so much for the positive feedback, we will certainly pass this onto the staff team. Kind regards the management & staff team at Rowan Garth
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Submitted via Postal Card • Report
Reply from Lyndsay Rafferty, Home Manager at Acacia Court
Thank you for your kind review! We are committed to providing the best possible care for our residents, and your feedback means a lot to us. Thank you.
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Submitted via Postal Card • Report
Reply from Lyndsay Rafferty, General Manager at Acacia Court
Thank you so much for your lovely review! We always strive to provide the best experience possible, and your kind words mean a lot to us. Thank you.
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Submitted via Website • Report
Reply from Lyndsay Rafferty, General Manager at Acacia Court
We are absolutely delighted to hear that you are confident in the care we provide for your mum. It means the world to us to know that we are meeting your expectations and that your mum is happy and well cared for. Providing compassionate and attentive care is at the heart of everything we do, and it's truly rewarding to receive such positive feedback. Thank you.
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Submitted via Postal Card • Report
Reply from Jules Ritchie-Urry, General Manager at Abbotsbury
Thank you so much for your kind review! We are truly pleased to hear your feedback. At all times, we strive to provide the best possible service and care to our residents, ensuring they feel valued, comfortable and supported. Thank you.
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Reply from Lindsay Rafferty, Home Manager at Acacia Court
We very much appreciate your kind review and are truly grateful for your thoughtful feedback. We continuously strive to deliver the best possible experience. Thank you once again - it really does mean the world to us!
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Submitted via Website • Report
Reply from Lyndsay Rafferty, Home Manager at Acacia Court
Thank you so much for your positive review! We truly value your feedback and want you to know that the well-being of our residents is always at the heart of everything we do. We remain committed to striving for excellence and providing the best care possible. Thank you.
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Submitted via Website • Report
Reply from Lindsay Rafferty, Home Manager at Acacia Court
We truly appreciate your kind words, thank you so much. We are always striving to improve our care and are very proud of Acacia Court. Thank you.
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Reply from Stefanie Grant, Home Manager at Hampton Court
Thank you so much for your kind review. We always strive to provide the best possible care and truly appreciate your feedback. Thank you.
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Submitted via Website • Report
Reply from Stefanie Grant, Home Manager at Hampton Court
Dear J W,
The wellbeing and dignity or our residents are our highest priority. The situations you have described regarding your mother's care are deeply concerning. I would like to assure you that we take your feedback extremely seriously. We understand how important it is for our families to feel totally confident about the care we provide and having achieved a Carehome rating in excess of 9.7 for the last 12 months and a 10 rating for the last 6 weeks, we are extremely confident in the professional care and support we provide. We would like to address the points you have raised.
1. At no point was your mother unconscious.
2. Following an assessment the GP recommended that your mother be taken to the hospital. However, we understand that you did not agree with this suggestion at the time.
3. When the paramedics arrived, they were not alarmed by her condition.
4. Our home contacted the ambulance service on the same day to ensure prompt medical attention.
5. We informed you about the situation between 12:30pm and 1:30pm keeping you updated on her wellbeing.
6. Your mother was feeling unwell, so we allowed her to rest in bed, which is not her usual routine.
7. Please note that our care homes do not have direct telephone lines to GPs, and there may have been a misunderstanding regarding this matter.
8. We maintain a detailed fluid chart for your mother (and all residents) which is available for review at your convenience.
9. Regarding the new care home, they only asked two specific questions (by telephone) before making their decision not to admit your mother. We remain dedicated to delivering exceptional care and transparency. Should you require any additional information or assistance, please feel free to contact us directly.
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Submitted via Postal Card • Report
Reply from Lyndsay Rafferty, Home Manager at Acacia Court
Thank you for your kind review, it is very much appreciated. We are truly proud of all our team members at Acacia Court. Thank you.
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