How many Care Homes does Aura Care Living own?

Aura Care Living own 2 Care Homes.

Which Aura Care Living Care Homes have the highest review score?

Stratton Court Care Home & Kings Lodge have the highest review score.

Aura Care Living | 2 Care Homes

Review of
Stratton Court Care Home
from Hayley D (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

A beautiful care Home with wonderful caring staff , nothing is too much trouble and they all work so hard for the welfare of the residents . The food is 5 star and the management are very understanding and supportive. I'm so glad we found this wonderful care Home for my dad

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you so much for your kind words! We're thrilled to hear that your dad is well cared for and that you're happy with our team and services. We appreciate you choosing us, and we'll continue to provide the best care possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Sue S (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Wonderful place. The difference in my father-in-law is tremendous. He had withdrawn from everything and everyone in his last care home. The team at Kings Lodge have restored his dignity, and he absolutely loves it here. After having a bad experience, they brought him back to his former self. He's happy,

enjoys joining in with everyone and loves his carers. The care is very much tailored to his needs, and we couldn't be more grateful. The home is clean and full of life, and the team are wonderful. We couldn't recommend Kings Lodge enough.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for your lovely review. We are delighted that we have been able to make such a positive difference to your dear father in laws well being. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Jay T (Brother of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

From my first contact with making arrangements to secure a place for my Brother at Kings Lodge, I was very impressed. It's beautifully reminded me of a 4-star hotel. My Brother moved in September 24 and he absolutely loved it, and immediately felt at home. The management team and reception staff are

exceptional, I was welcomed with every visit with a cup of coffee and a chat if I wanted and always made to feel welcome, I felt part of their family. As for the nurses they were incredible, my Brother was terminally ill and this was to be his final resting place, and I know he wouldn't have wanted to of been anywhere else. My brother was a prickly character but the staff just took it all in their stride, they sat with him and talked when he needed to, sang with him and when he was able, danced with him and when he was nearing the end they held his hand and stayed with him, how beautiful was that. When he passed we all cried together, what kindness and humanity these wonderful staff demonstrated.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you so much for your wonderful, heartfelt review. You certainly were like part of our family and it was an absolute pleasure to care for your brother. Please feel free to come in and see us at any time. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Clare P (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Amazing place for my nan the best thing we ever did was to put my nan into Kings Lodge my nan loves all the staff there they always make her laugh and smile. I visited Kings Lodge to have a look around for my nan, when I got there I was greeted by the staff in reception who are so lovely, I met both

of the managers they were also very lovely and made us all feel welcome and made us part of their family. The staff are so happy and friendly and always stop to talk to us ask us how our day has been they all communicate very well. The whole place was clean and smelt really nice and clean also key-coded doors so no one can just walk in and out. Fantastic place.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. We are always thrilled to receive such lovely feedback and this will be shared with our wonderful team. Kindest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Caire J (Wife of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My husband went into the lodge for respite care. Our daughter and I visited the lodge it was the unknown and a particular member of staff made us feel so at ease as did all the staff they all said hello. It was a massive step for us all, but all the staff made us all feel so very welcome, another staff

member and her team were just fantastic with my husband and I, nothing was too much trouble. She always supported me when I was upset and has been such a strength to us, thank you to her. It has been lovely meeting the other residents to and doing activities, the activity coordinators are amazing. Great fun was had by all. Everyone there at Kings Lodge is just brilliant the kindness and how thought they all are is just amazing, It's great how they remember names too. Always smiling, couldn't have wished for a better place for my husband to have respite. I know that if things change I would choose Kings Lodge as it's so reassuring how lovely the staff are and the caring side of things too. Thank you the managers and all your staff.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. The team are always thrilled to receive such lovely feedback. Please do come back and visit us soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from A S (Respite Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was given a room at very short notice and grateful for that. I found the home very comfortable and secure and my outlook on my pending treatment for hip surgery was much improved by the care and reassurance of the staff.
The food was very good and catered for most tastes it seemed.
It was nice

to be able to meet visitors in the reception area downstairs.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your kind words. We're delighted we could accommodate you at short notice and provide a comfortable and secure environment. It's wonderful to hear our staff's care and reassurance made a positive difference to you. We're also glad you enjoyed the food and found the reception area welcoming for visitors. Wishing you the very best with your upcoming hip surgery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from Susan N (Daughter of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother continues to receive excellent care and attention at Stratton Court. She is very happy, secure and her needs are met by very caring staff. As a family we feel we could not have made a better choice as we know she is in good hands and her health is well maintained and attended to. She is encouraged

to be mobile and join in activities and enjoy the company, food and comfortable environment.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your lovely feedback. We're delighted to hear your mother feels happy, secure and well cared for at Stratton Court. It's wonderful to know she enjoys staying active, socialising and the comfortable environment. Your kind words mean a lot to our team and we're honoured to support your family. Please let us know if there's anything more we can do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Louise W (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Kings Lodge for 4 years and she is very happy and settled on one of the dementia units. She is so very well looked after by the wonderful caring staff that work so hard looking after the residents. The activities team also do a fabulous job organising so many different entertainers coming

in and all the activities for the residents to watch or get involved in. All the staff are so caring, friendly and welcoming and it's so nice to know my mum is safe and being so well looked after by this lovely team. Thank you all so much.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

It's wonderful to hear that your mum is so happy and well looked after at Kings Lodge. It sounds like the staff and activities team are doing an amazing job creating a warm and caring environment for her. Thank you for sharing such a lovely message!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Carol W (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

A massive thank you to all the staff. What a difference you made not just in my dad's life but ours too. He called it home, which it had become. His every need was met, you all welcomed him and made him feel safe. Nothing was too much trouble. He was fussy with food but you took that on and exceeded

his wishes. When I talk to other people about King's Lodge and how happy my dad was. They say what a difference it is to hear so many positive things. I truly appreciate the love and support you gave us as a family when he sadly didn't wake anymore. Manager and Deputy Manager you made him a home with love and support I will always be grateful.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt message. We're so glad to hear he felt at home and cared for. Your kind words mean a lot to everyone here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from A W (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Genuinely excellent. Sometimes a long wait after the alarm button is used.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your feedback! We're delighted to hear you found the service excellent. We apologise for any delays you've experienced after using the alarm button. Your safety and comfort are our top priorities and we'll review our response times to ensure we're always providing prompt assistance. Please don't hesitate to reach out if you have any concerns or suggestions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from E B (Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Very good for most options. But for residents can be confusing - Am I a ground floor or 1st floor resident? I need info from both floors if possible as I want to join in. Up-to-date info would be nice. No criticism of the activity lady but activities could be increased? Excellent help from staff.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your thoughtful review! We're glad to hear you've received excellent help from our staff. We understand how important it is to have clear and up-to-date information about activities. We'll work on improving communication about which floor activities are taking place and ensure that residents receive all the info they need to join in, regardless of floor. We appreciate your feedback on increasing activities and we'll explore ways to offer more options. If you have any specific suggestions, we'd love to hear them!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Peter Y (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

A well-appointed caring care home, with excellent food, and friendly professional staff. Room cleaning was carried out at regular intervals and staff competent in carrying out care needs reviewed regularly as required. Patient's requirements such as Optical, are available to suit individual needs. Public

rooms are available should the patient require a high level of privacy.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Peter, Thank you for kindly taking the time to review Kings Lodge. We are delighted with your positive comments and we will share them with the team. Warm wishes from the Kings Lode team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Julie P (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My sisters and myself are delighted with the ongoing excellent care that has been provided for Mum since she moved in earlier this year. Since her admission her health has gradually improved and she is now settled and happy.
It is always a pleasure to visit her and her carers.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you for your kind words. We're thrilled to hear that your mum is happy and her health has improved since moving in. It's wonderful that visiting her and her carers is such a positive experience. We're committed to maintaining her excellent care and well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Gary H (Son-in-law of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was sent to this home by Social Services from Wexham Park Hospital on Monday 19th August 2024. Prior to being sent, the family were not consulted or given the opportunity to view the facility.
There was little to no communication between the home and the hospital as regarding the care

plan for her, resulting in problems with her required medication and care needs.
The room allocated was dangerous and fifthly. The bedside light was mangled and twisted, exposing live electrical wires with easy access. The emergency call button on the wall when pressed was faulty as did not notify any of the staff within the facility. The extendable button for the emergency alarm was not fitted. The room stank, there was still crumbs and food residue on the table from the last person to useD the room and the door to the room did not work correctly.
Other patients wandered in and out of private rooms at will, more frequently than the 2 staff that were on duty did.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We are disappointed to read such a negative review, whilst we appreciate that there was a lack of information provided to us from the hospital during our preadmission assessment we endeavoured to rectify this with you during our family meetings. We understand that families are typically invited by social services to visit the home and meet the team once a resident is assessed and accepted, so we are unclear why you were not invited. We refute the allegation that the room was dangerous and dirty as every room is deep cleaned and signed off prior to admission. With regards to the "mangled light" this was never reported to us and upon further investigation, no such issue has been identified. It is never an easy decision for us to serve notice on a resident. However, we have a duty of care to uphold in respect of our other residents and staff members. We are confident that we did our best to work with you as a family and we hope that your mother-in-law has settled well into her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from S B (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for six months - she is very content and well cared for. I am confident that she is happy. The entertainment and stimulation are very good.
My only complaint is the return of her own clothes. I have raised this on numerous occasions. All her tops and other clothing are

labelled.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your positive feedback and for trusting us with your mother's care. We're so glad to hear she is content and enjoying the entertainment and activities. We truly appreciate your ongoing support. We apologise for the issue regarding her clothing, and we understand your concern. Please rest assured we are addressing this with the team to ensure all items are properly returned moving forward. Your feedback helps us improve and we will make sure this is resolved. If you have any further concerns, please don't hesitate to reach out. Thank you again for sharing your thoughts!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Gary M (Mother of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

I would like to leave a review for the excellent care my mother receives at Kings Lodge! She has been at Kings Lodge now for nearly 3 years and in all the time she has been there we couldn't ask for a better care home. Mum has Alzheimer's and dementia which is getting gradually worse. The staff have

been wonderful with great care and support for Mum, there are plenty of activities during the day they also take the residents out when they can. Day-to-day care is excellent, the staff are lovely and very caring, and the food is lovely. Mum is always smiling and when asked if she is happy she always replies very happy, she has a lovely room with views of the garden. The home is set in a beautiful setting with trees and a large garden area. I would highly recommend Kings Lodge. 10/10.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Gary, thank you for taking the time to write your lovely review. We are always thrilled to receive such positive comments and we will share this with the team. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from C R (Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

The help I had from my carers getting me back to good health was second to none. They are now friends for life, their love and devotion to their job was and is admirable.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

It's heartwarming to hear about the exceptional care you received. The dedication and compassion your carers showed in helping you regain your health is truly admirable. It's wonderful that they've become lifelong friends. Their commitment to their work and to your well-being speaks volumes about their character and professionalism.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kings Lodge
from Pauline S (Wife of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

I feel compelled to express the sincerest gratitude we as a family have to each and every member of staff at Kings Lodge. My husband has been resident at Kings Lodge since October 2023. All Staff have shown my Husband nothing but kindness, support and encouragement 24/7. My husband has been treated

with dignity and understanding throughout his stay. The staff are fully trained, and I have witnessed on a daily basis, the great care, support, compassion and empathy shown to all Residents and their Families. My Husband is a much loved Dad, Grandad and all the Grandchildren visit, even our little dog. These visits are precious and cherished by us all. Just knowing that my Husband is so well cared for, safe and secure from harm is so greatly appreciated. There are just not words enough to express this Family's sincerest gratitude for taking care of my Husband. I recommend highly beautiful King's Lodge and it's wonderful staff to anyone looking for a Care Home.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Your words beautifully capture the immense gratitude and appreciation your family feels for the exceptional care provided by the staff at Kings Lodge. It is clear that your husband has received unwavering kindness, support, and encouragement from the entire team. The fact that your husband, a cherished Dad and Grandad, can enjoy visits from his grandchildren and even your little dog, highlights the warm and welcoming environment at Kings Lodge. These precious moments are invaluable, and knowing that he is safe, secure, and well cared for brings immense peace of mind to your family. Your heartfelt recommendation of Kings Lodge and its wonderful staff will undoubtedly resonate with anyone seeking a caring and supportive environment for their loved ones. Thank you for sharing your sincere gratitude and for shining a light on the exemplary care provided at Kings Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from Charlotte P (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum stayed here for nine weeks at the beginning of the year, the security was appalling - the first few weeks she was there none of the keypads worked to get onto the floors - anyone could have accessed her room/other residents. Within a week of being there she developed the most horrendous ulcer

on her back - she simply wasn't turned - no one checked on her. The carers did their best, the management is very top-heavy - lots of suits, not enough people doing the jobs that need to be done. The carers aren't just carers, which is why they can't care properly, they are the kitchen staff, cleaners etc. as well.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

We take all comments very seriously and apologise for any distress caused. Rest assured, we are taking steps to address all concerns raised. Your feedback is invaluable in helping us improve our services. Please feel free to contact us directly if you have any further concerns or suggestions. If you are dissatisfied with our services, we encourage you to get in touch with us as soon as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Stratton Court Care Home
from A C (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Firstly and most importantly the home smells great! Plenty of light and positivity upon entering the reception area. My father's room was easily accessible although not big. Some of the fixtures could do with a bit of attention (wardrobe door) but by far the most important thing was the care that he

is receiving - it has been exemplary so far. All the caring staff cannot do enough for my father and he has felt cared for through what has been a difficult time in these past few weeks. Very many thanks.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your kind words. We are delighted to hear that your experience has been positive, particularly regarding the care your father has received. Ensuring a welcoming and positive atmosphere is important to us and we're pleased that you found the reception area to be light and uplifting. We appreciate your feedback on the fixtures and we'll make sure to address the wardrobe door promptly. Most importantly, it's wonderful to know that our staff have made a meaningful impact during this challenging time. We strive to provide exemplary care and support to all our residents and their families. Thank you once again for your feedback and support. If you have any further comments or need assistance, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Aura Care Living

Aura Care Living Locations (2)

Aura Care Living Reviews (124)

Stratton Court Care Home

Kings Lodge

Kings Lodge

Kings Lodge

Kings Lodge

Stratton Court Care Home

Stratton Court Care Home

Kings Lodge

Kings Lodge

Stratton Court Care Home

Stratton Court Care Home

Kings Lodge

Kings Lodge

Kings Lodge

Stratton Court Care Home

Kings Lodge

Stratton Court Care Home

Kings Lodge

Stratton Court Care Home

Stratton Court Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Aura Care Living

How many Care Homes does Aura Care Living own?

Which Aura Care Living Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers