Aura Care Living in Gloucestershire | 1 Care Home

Review of
Stratton Court Care Home
from Hayley D (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

A beautiful care Home with wonderful caring staff , nothing is too much trouble and they all work so hard for the welfare of the residents . The food is 5 star and the management are very understanding and supportive. I'm so glad we found this wonderful care Home for my dad

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you so much for your kind words! We're thrilled to hear that your dad is well cared for and that you're happy with our team and services. We appreciate you choosing us, and we'll continue to provide the best care possible.

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Review of
Stratton Court Care Home
from A S (Respite Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was given a room at very short notice and grateful for that. I found the home very comfortable and secure and my outlook on my pending treatment for hip surgery was much improved by the care and reassurance of the staff.
The food was very good and catered for most tastes it seemed.
It was nice

to be able to meet visitors in the reception area downstairs.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your kind words. We're delighted we could accommodate you at short notice and provide a comfortable and secure environment. It's wonderful to hear our staff's care and reassurance made a positive difference to you. We're also glad you enjoyed the food and found the reception area welcoming for visitors. Wishing you the very best with your upcoming hip surgery.

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Review of
Stratton Court Care Home
from Susan N (Daughter of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother continues to receive excellent care and attention at Stratton Court. She is very happy, secure and her needs are met by very caring staff. As a family we feel we could not have made a better choice as we know she is in good hands and her health is well maintained and attended to. She is encouraged

to be mobile and join in activities and enjoy the company, food and comfortable environment.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your lovely feedback. We're delighted to hear your mother feels happy, secure and well cared for at Stratton Court. It's wonderful to know she enjoys staying active, socialising and the comfortable environment. Your kind words mean a lot to our team and we're honoured to support your family. Please let us know if there's anything more we can do.

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Review of
Stratton Court Care Home
from A W (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Genuinely excellent. Sometimes a long wait after the alarm button is used.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your feedback! We're delighted to hear you found the service excellent. We apologise for any delays you've experienced after using the alarm button. Your safety and comfort are our top priorities and we'll review our response times to ensure we're always providing prompt assistance. Please don't hesitate to reach out if you have any concerns or suggestions.

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Review of
Stratton Court Care Home
from E B (Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

Very good for most options. But for residents can be confusing - Am I a ground floor or 1st floor resident? I need info from both floors if possible as I want to join in. Up-to-date info would be nice. No criticism of the activity lady but activities could be increased? Excellent help from staff.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your thoughtful review! We're glad to hear you've received excellent help from our staff. We understand how important it is to have clear and up-to-date information about activities. We'll work on improving communication about which floor activities are taking place and ensure that residents receive all the info they need to join in, regardless of floor. We appreciate your feedback on increasing activities and we'll explore ways to offer more options. If you have any specific suggestions, we'd love to hear them!

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Review of
Stratton Court Care Home
from S B (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for six months - she is very content and well cared for. I am confident that she is happy. The entertainment and stimulation are very good.
My only complaint is the return of her own clothes. I have raised this on numerous occasions. All her tops and other clothing are

labelled.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your positive feedback and for trusting us with your mother's care. We're so glad to hear she is content and enjoying the entertainment and activities. We truly appreciate your ongoing support. We apologise for the issue regarding her clothing, and we understand your concern. Please rest assured we are addressing this with the team to ensure all items are properly returned moving forward. Your feedback helps us improve and we will make sure this is resolved. If you have any further concerns, please don't hesitate to reach out. Thank you again for sharing your thoughts!

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Review of
Stratton Court Care Home
from C R (Resident) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

The help I had from my carers getting me back to good health was second to none. They are now friends for life, their love and devotion to their job was and is admirable.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

It's heartwarming to hear about the exceptional care you received. The dedication and compassion your carers showed in helping you regain your health is truly admirable. It's wonderful that they've become lifelong friends. Their commitment to their work and to your well-being speaks volumes about their character and professionalism.

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Review of
Stratton Court Care Home
from Charlotte P (Daughter of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum stayed here for nine weeks at the beginning of the year, the security was appalling - the first few weeks she was there none of the keypads worked to get onto the floors - anyone could have accessed her room/other residents. Within a week of being there she developed the most horrendous ulcer

on her back - she simply wasn't turned - no one checked on her. The carers did their best, the management is very top-heavy - lots of suits, not enough people doing the jobs that need to be done. The carers aren't just carers, which is why they can't care properly, they are the kitchen staff, cleaners etc. as well.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

We take all comments very seriously and apologise for any distress caused. Rest assured, we are taking steps to address all concerns raised. Your feedback is invaluable in helping us improve our services. Please feel free to contact us directly if you have any further concerns or suggestions. If you are dissatisfied with our services, we encourage you to get in touch with us as soon as possible.

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Review of
Stratton Court Care Home
from A C (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Firstly and most importantly the home smells great! Plenty of light and positivity upon entering the reception area. My father's room was easily accessible although not big. Some of the fixtures could do with a bit of attention (wardrobe door) but by far the most important thing was the care that he

is receiving - it has been exemplary so far. All the caring staff cannot do enough for my father and he has felt cared for through what has been a difficult time in these past few weeks. Very many thanks.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you for your kind words. We are delighted to hear that your experience has been positive, particularly regarding the care your father has received. Ensuring a welcoming and positive atmosphere is important to us and we're pleased that you found the reception area to be light and uplifting. We appreciate your feedback on the fixtures and we'll make sure to address the wardrobe door promptly. Most importantly, it's wonderful to know that our staff have made a meaningful impact during this challenging time. We strive to provide exemplary care and support to all our residents and their families. Thank you once again for your feedback and support. If you have any further comments or need assistance, please don't hesitate to reach out.

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Review of
Stratton Court Care Home
from S M (Husband of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife is content and appears to get on well with all the staff.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you so much for trusting us to look after your wife.

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Review of
Stratton Court Care Home
from K M (Son of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Mum went to Stratton Court 3 years ago on respite. She quickly made it her home. As her health deteriorated her care needs increased. Mum had a DNR in place and was adamant she did not want to go to the hospital but to spend her last days at Stratton Court. She got her wish and my wife was by her side

when she passed.
I would like to thank everyone for their outstanding love and care the nursing they gave to Mum.
You truly made it her home. We were overwhelmed by all your support.

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

On behalf of everyone at Stratton Court Care Home, we extend our heartfelt condolences for the loss of your beloved mum. We are deeply moved by your kind words and grateful for the opportunity to have cared for her during her time with us. It was our privilege to honour her wishes and provide a warm, supportive environment where she felt at home until the very end. Your appreciation means the world to us, and we are truly humbled by the trust you placed in our team. Please know that we are here for you and your family during this difficult time.

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Review of
Stratton Court Care Home
from A D (Granddaughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Absolutely lovely care home. Staff are always really friendly and helpful. My nan is very well cared for and respected. Often told how she is one of the staff's favourites which is lovely to hear!
Very well decorated home right from the reception all the way to the residents' bedrooms and bathrooms.
Nothing

is ever too much trouble!

Reply from Guneet Brookes, Sales & Marketing Administrator at Stratton Court Care Home

Thank you so much for your kind words! We're delighted to hear that your nan is happy and well cared for at our care home. Our staff strives to create a friendly and welcoming environment for all residents, and we're thrilled that you've noticed and appreciated their efforts. We take pride in maintaining a beautifully decorated home, and it's wonderful to know that you've found it to be inviting and well-appointed. Your feedback means the world to us, and we're always here to help in any way we can. Thank you for choosing our care home for your nan's care.

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Review of
Stratton Court Care Home
from Charles N (Son-in-law of Resident) published on 16 February 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Stratton Court for just over a year. My wife and our family feel very confident that she is being given exemplary care and attention in every way. It is so obvious during our regular visits that she feels completely safe, 'at home' and happy. Mum has built up

a great rapport with all of the caring team and established some good friends there since she came in initially last January. This stimulation and social interaction with people of all ages plus the medical care she receives has improved her quality of life dramatically. The staff at Stratton Court have proven to work as an efficient team, with nurses on hand, alongside the local GP surgery and Social Services. This level of care would have been impossible had she stayed in her own home alone, even with carers as she lived 80 miles away from us. Mum loves the activities and she lights up with the musical sessions, visiting dogs, miniature ponies etc. The courtyard is wonderful during warm days.

Reply from Peter Lloyd, Sales and Marketing at Stratton Court Care Home

Thank you for taking the time to write this review we really appreciate your feedback.
A lot of time and effort goes into creating an active, fun and diverse activity plan for all of our residents to enjoy.
We are so happy to receive your positive feedback and will continue to do our best looking after your mother-in-law.
All the best
Stratton Court Care Home

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Review of
Stratton Court Care Home
from M T (Regular Volunteer) published on 24 January 2024

Submitted via Website • Report

Overall Experience

Staff and management are fantastic - they really provide person-centred care to all residents. I pop into the home at various times and see this across all teams. Management is open to all new ideas and really works as part of the team. The care team is dedicated and well-skilled. It’s a delight to

visit and hear how comfortable and happy the residents are.

Reply from Peter Lloyd, Sales and Marketing at Stratton Court Care Home

Thank you for taking the time to write a review for Stratton Court Care Home. Our managers really care and enjoy being part of the team, and they appreciate that you need to lead by example.
All the best.

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Review of
Stratton Court Care Home
from Janet G (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mother has been attending Stratton Court Care Home one day a week as a daycare user. The home has been very flexible in the daycare arrangement that we have (usually one day each week), and she very much enjoys her time there. There are a wide variety of activities provided throughout the week, and

my mum has particularly enjoyed joining in these. The staff have been wonderful with her - caring and supportive, and I always feel that I am leaving her in a caring, safe environment. I can't really comment on the food and drink as I have not eaten at the home and my mum does not have her own room.

Reply from Care Manager, Care Manager at Stratton Court Care Home

Thank you for taking the time to leave a review, and we have passed this on to the team. We are really pleased we can accommodate the daycare needs, and love welcoming your mum to our home!

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Review of
Stratton Court Care Home
from A D (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Stratton Court Care Home is a beautiful home with exceptional staff.
Bright, spacious rooms and the food is lovely.
The effort and thought that goes into the activities and entertainment are amazing.
Couldn’t think of a better home for mum to be.
Thank you.

Reply from Care Manager, Care Manager at Stratton Court Care Home

We are so grateful for your lovely review and have passed this on to the team. We look forward to many more wonderful activities and days with your mum, and thank you for choosing Stratton Court!

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Review of
Stratton Court Care Home
from John M (Resident) published on 29 December 2023

Submitted via Postal Card • Report

Overall Experience

In my time as a resident here at Stratton Court I have found that I have been treated with respect and made to feel really 'at home.'
The facilities are of a high quality and kept nice and clean.
Activities are varied and I have been encouraged to continue my gardening.

Reply from Peter Lloyd, Sales and Marketing Director at Stratton Court Care Home

Thank you for taking the time to write a review your feedback goes a long way.
We are always improving our activity planner with different daily activities, and we have also welcomed a fantastic new clinical manager to the team who has a wealth of experience in care.
All the best

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Review of
Stratton Court Care Home
from Margaret B (Resident) assisted by family/friend published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience

Since being on oxygen 24/7, life at times has been very difficult to cope with. The care and support I receive from compassionate staff who work with me and my family helps me to get through those difficult times.

Reply from Care manager, Manager at Stratton Court Care Home

Thank you for taking the time to leave a review. We are pleased we are able to assist and support you and your family and will pass your feedback on to the team.

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Review of
Stratton Court Care Home
from Angela M (Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience

I am happy. The staff are very caring, they want the best for the residents.

Reply from Care Home Manager, Manager at Stratton Court Care Home

Thank you for taking the time to review Stratton Court Care Home. We will pass this on to the team and are so grateful for such positive feedback!

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Review of
Stratton Court Care Home
from Ruth M (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Mum has been at Stratton Court just over 2.5 years following a very difficult period post covid. Yes, there were some initial issues, but management was always available and always listened.
I couldn't ask for better care for Mum. The staff care with love and understanding. I feel Mum is safe and well

looked after, especially as she is now room-bound.
I would like to thank all staff for the support they give mum.

Reply from Care manager, Manager at Stratton Court Care Home

Thank you for taking the time to leave us a review. We are thrilled with such constructive and positive feedback. We will ensure to pass this on to the team, and wish you a Merry Christmas!

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Care Home Owned by Aura Care Living in Gloucestershire

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Aura Care Living Reviews in Gloucestershire (55)

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