Aura Care Living in Surrey | 1 Care Home

Review of
Kings Lodge
from Sue S (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Wonderful place. The difference in my father-in-law is tremendous. He had withdrawn from everything and everyone in his last care home. The team at Kings Lodge have restored his dignity, and he absolutely loves it here. After having a bad experience, they brought him back to his former self. He's happy,

enjoys joining in with everyone and loves his carers. The care is very much tailored to his needs, and we couldn't be more grateful. The home is clean and full of life, and the team are wonderful. We couldn't recommend Kings Lodge enough.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for your lovely review. We are delighted that we have been able to make such a positive difference to your dear father in laws well being. Best wishes.

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Review of
Kings Lodge
from Jay T (Brother of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

From my first contact with making arrangements to secure a place for my Brother at Kings Lodge, I was very impressed. It's beautifully reminded me of a 4-star hotel. My Brother moved in September 24 and he absolutely loved it, and immediately felt at home. The management team and reception staff are

exceptional, I was welcomed with every visit with a cup of coffee and a chat if I wanted and always made to feel welcome, I felt part of their family. As for the nurses they were incredible, my Brother was terminally ill and this was to be his final resting place, and I know he wouldn't have wanted to of been anywhere else. My brother was a prickly character but the staff just took it all in their stride, they sat with him and talked when he needed to, sang with him and when he was able, danced with him and when he was nearing the end they held his hand and stayed with him, how beautiful was that. When he passed we all cried together, what kindness and humanity these wonderful staff demonstrated.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you so much for your wonderful, heartfelt review. You certainly were like part of our family and it was an absolute pleasure to care for your brother. Please feel free to come in and see us at any time. Best wishes.

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Review of
Kings Lodge
from Clare P (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Amazing place for my nan the best thing we ever did was to put my nan into Kings Lodge my nan loves all the staff there they always make her laugh and smile. I visited Kings Lodge to have a look around for my nan, when I got there I was greeted by the staff in reception who are so lovely, I met both

of the managers they were also very lovely and made us all feel welcome and made us part of their family. The staff are so happy and friendly and always stop to talk to us ask us how our day has been they all communicate very well. The whole place was clean and smelt really nice and clean also key-coded doors so no one can just walk in and out. Fantastic place.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. We are always thrilled to receive such lovely feedback and this will be shared with our wonderful team. Kindest regards.

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Review of
Kings Lodge
from Caire J (Wife of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My husband went into the lodge for respite care. Our daughter and I visited the lodge it was the unknown and a particular member of staff made us feel so at ease as did all the staff they all said hello. It was a massive step for us all, but all the staff made us all feel so very welcome, another staff

member and her team were just fantastic with my husband and I, nothing was too much trouble. She always supported me when I was upset and has been such a strength to us, thank you to her. It has been lovely meeting the other residents to and doing activities, the activity coordinators are amazing. Great fun was had by all. Everyone there at Kings Lodge is just brilliant the kindness and how thought they all are is just amazing, It's great how they remember names too. Always smiling, couldn't have wished for a better place for my husband to have respite. I know that if things change I would choose Kings Lodge as it's so reassuring how lovely the staff are and the caring side of things too. Thank you the managers and all your staff.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. The team are always thrilled to receive such lovely feedback. Please do come back and visit us soon.

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Review of
Kings Lodge
from Louise W (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Mum has been at Kings Lodge for 4 years and she is very happy and settled on one of the dementia units. She is so very well looked after by the wonderful caring staff that work so hard looking after the residents. The activities team also do a fabulous job organising so many different entertainers coming

in and all the activities for the residents to watch or get involved in. All the staff are so caring, friendly and welcoming and it's so nice to know my mum is safe and being so well looked after by this lovely team. Thank you all so much.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

It's wonderful to hear that your mum is so happy and well looked after at Kings Lodge. It sounds like the staff and activities team are doing an amazing job creating a warm and caring environment for her. Thank you for sharing such a lovely message!

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Review of
Kings Lodge
from Carol W (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

A massive thank you to all the staff. What a difference you made not just in my dad's life but ours too. He called it home, which it had become. His every need was met, you all welcomed him and made him feel safe. Nothing was too much trouble. He was fussy with food but you took that on and exceeded

his wishes. When I talk to other people about King's Lodge and how happy my dad was. They say what a difference it is to hear so many positive things. I truly appreciate the love and support you gave us as a family when he sadly didn't wake anymore. Manager and Deputy Manager you made him a home with love and support I will always be grateful.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt message. We're so glad to hear he felt at home and cared for. Your kind words mean a lot to everyone here.

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Review of
Kings Lodge
from Peter Y (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

A well-appointed caring care home, with excellent food, and friendly professional staff. Room cleaning was carried out at regular intervals and staff competent in carrying out care needs reviewed regularly as required. Patient's requirements such as Optical, are available to suit individual needs. Public

rooms are available should the patient require a high level of privacy.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Peter, Thank you for kindly taking the time to review Kings Lodge. We are delighted with your positive comments and we will share them with the team. Warm wishes from the Kings Lode team.

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Review of
Kings Lodge
from Julie P (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My sisters and myself are delighted with the ongoing excellent care that has been provided for Mum since she moved in earlier this year. Since her admission her health has gradually improved and she is now settled and happy.
It is always a pleasure to visit her and her carers.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you for your kind words. We're thrilled to hear that your mum is happy and her health has improved since moving in. It's wonderful that visiting her and her carers is such a positive experience. We're committed to maintaining her excellent care and well-being.

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Review of
Kings Lodge
from Gary H (Son-in-law of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mother-in-law was sent to this home by Social Services from Wexham Park Hospital on Monday 19th August 2024. Prior to being sent, the family were not consulted or given the opportunity to view the facility.
There was little to no communication between the home and the hospital as regarding the care

plan for her, resulting in problems with her required medication and care needs.
The room allocated was dangerous and fifthly. The bedside light was mangled and twisted, exposing live electrical wires with easy access. The emergency call button on the wall when pressed was faulty as did not notify any of the staff within the facility. The extendable button for the emergency alarm was not fitted. The room stank, there was still crumbs and food residue on the table from the last person to useD the room and the door to the room did not work correctly.
Other patients wandered in and out of private rooms at will, more frequently than the 2 staff that were on duty did.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We are disappointed to read such a negative review, whilst we appreciate that there was a lack of information provided to us from the hospital during our preadmission assessment we endeavoured to rectify this with you during our family meetings. We understand that families are typically invited by social services to visit the home and meet the team once a resident is assessed and accepted, so we are unclear why you were not invited. We refute the allegation that the room was dangerous and dirty as every room is deep cleaned and signed off prior to admission. With regards to the "mangled light" this was never reported to us and upon further investigation, no such issue has been identified. It is never an easy decision for us to serve notice on a resident. However, we have a duty of care to uphold in respect of our other residents and staff members. We are confident that we did our best to work with you as a family and we hope that your mother-in-law has settled well into her new home.

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Review of
Kings Lodge
from Gary M (Mother of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

I would like to leave a review for the excellent care my mother receives at Kings Lodge! She has been at Kings Lodge now for nearly 3 years and in all the time she has been there we couldn't ask for a better care home. Mum has Alzheimer's and dementia which is getting gradually worse. The staff have

been wonderful with great care and support for Mum, there are plenty of activities during the day they also take the residents out when they can. Day-to-day care is excellent, the staff are lovely and very caring, and the food is lovely. Mum is always smiling and when asked if she is happy she always replies very happy, she has a lovely room with views of the garden. The home is set in a beautiful setting with trees and a large garden area. I would highly recommend Kings Lodge. 10/10.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Gary, thank you for taking the time to write your lovely review. We are always thrilled to receive such positive comments and we will share this with the team. Best wishes.

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Review of
Kings Lodge
from Pauline S (Wife of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience

I feel compelled to express the sincerest gratitude we as a family have to each and every member of staff at Kings Lodge. My husband has been resident at Kings Lodge since October 2023. All Staff have shown my Husband nothing but kindness, support and encouragement 24/7. My husband has been treated

with dignity and understanding throughout his stay. The staff are fully trained, and I have witnessed on a daily basis, the great care, support, compassion and empathy shown to all Residents and their Families. My Husband is a much loved Dad, Grandad and all the Grandchildren visit, even our little dog. These visits are precious and cherished by us all. Just knowing that my Husband is so well cared for, safe and secure from harm is so greatly appreciated. There are just not words enough to express this Family's sincerest gratitude for taking care of my Husband. I recommend highly beautiful King's Lodge and it's wonderful staff to anyone looking for a Care Home.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Your words beautifully capture the immense gratitude and appreciation your family feels for the exceptional care provided by the staff at Kings Lodge. It is clear that your husband has received unwavering kindness, support, and encouragement from the entire team. The fact that your husband, a cherished Dad and Grandad, can enjoy visits from his grandchildren and even your little dog, highlights the warm and welcoming environment at Kings Lodge. These precious moments are invaluable, and knowing that he is safe, secure, and well cared for brings immense peace of mind to your family. Your heartfelt recommendation of Kings Lodge and its wonderful staff will undoubtedly resonate with anyone seeking a caring and supportive environment for their loved ones. Thank you for sharing your sincere gratitude and for shining a light on the exemplary care provided at Kings Lodge.

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Review of
Kings Lodge
from Sarah W (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Our experience at Kings Lodge was excellent. The staff took exceptional care of my mum, who moved into Osprey wing in August 2023 until she recently passed. It was traumatic to move mum out of her home of 50 years, into a new and unfamiliar place. But from day 1, the staff were friendly and engaging

and kind. They got to know Mum and understand her wants and needs, even though she didn't speak very much at this point. This was all so very important as I live overseas and wasn't able to visit often. Mum loved the food and put on weight when she moved in. There are plenty of activities and Mum was always included, even though she preferred to watch rather than join in. I am so grateful that Mum had such an amazing care team supporting and caring for her in her last months. And when I was with Mum in her final hours, they were so very thoughtful and kind to me. My deepest sincerest thank you to you all.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt review. We are deeply honoured to have been able to care for your mum during her time with us at Kings Lodge. It was a privilege to get to know her and to support her needs, especially during such a significant transition. We understand how challenging it must have been for her to move from her home of 50 years, and we're glad to hear that our team's friendliness, kindness and attentiveness made a positive impact. Knowing that she enjoyed the food, gained some weight, and felt included in activities, even as an observer, means a lot to us. We strive to create an environment where every resident feels valued and cared for, and your mum was no exception. We also want to extend our deepest condolences to you and your family. It was our honour to support both you and your mum in her final moments. Your gratitude and kind words mean the world to us. Your feedback is truly appreciated and will be shared with the entire team.

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Review of
Kings Lodge
from Rosemary F (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

King's Lodge is a truly exceptional place. My father was transferred there for end of life care and I would like to express my heartfelt thanks to the incredible team in the Falcon wing who surrounded him in his final weeks. Everybody was so immensely kind and nothing was too much trouble. At such a

challenging time, we felt hugely grateful for the professionalism and thoughtfulness of all the staff we encountered. They really are a uniquely special team who are genuinely dedicated to those in their care and the families alongside. This is a very high calibre home with a true heart for the work it does. Thank you King's Lodge for the dignity and love you showed my Dad in his twilight days - we shall be forever appreciative.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at King's Lodge. We are deeply moved by your heartfelt words and honoured to have been entrusted with your father's end-of-life care. Our Falcon wing team is dedicated to providing compassionate and professional care, and we are grateful that you felt surrounded by kindness during such a challenging time. It means the world to us to hear that our efforts made a difference for your family. Your appreciation motivates us to continue our mission of providing high-calibre care with empathy and dignity. Your father's comfort and well-being were our utmost priority and we are touched to have played a part in his twilight days. Please know that our doors are always open and we are here to support you and your family in any way we can. Thank you once again for your kind words and for choosing King's Lodge.

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Review of
Kings Lodge
from G S (Husband of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience

My wife, who suffers from mixed dementia and physical disability, has been a resident at Kings Lodge Care Home for just over a year. During that time, I have observed and very much come to appreciate, not only the daily general attention she receives from all the staff but more especially the dedicated

nursing and personal care that, together, ensure that she is as well and comfortable as can be expected.
Based on the care and kindness that my beloved wife has experienced to date, I would recommend Kings Lodge to anyone looking for a Care Home for a loved one with similar mental/physical health issues.
With sincere thanks to all the Admin. Staff together with the Nurses and Care Teams of the 'Falcon' wing.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at Kings Lodge Care Home. We are deeply touched by your heartfelt review and are honoured to have had the opportunity to care for your beloved wife over the past year. Your recommendation means the world to us, and we are grateful for your trust in our ability to provide quality care for individuals facing similar challenges. On behalf of all the staff, including the admin team, nurses, and care teams of the 'Falcon' wing, we extend our sincere thanks for your kind words and recognition. It is a privilege to be a part of your wife's care journey, and we remain dedicated to supporting both of you in any way we can.

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Review of
Kings Lodge
from Richard S (Grandson of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

I'm writing this to express thanks on behalf of all the family for the exceptional care that you provided to my grandfather during his time with you, and I think Mum is going to write to you directly too. Making the decision to move from home was huge for all of us and we feel lucky and privileged that

King's Lodge was recommended to us by the hospital team. The surroundings and his room were obviously lovely, but our lasting memory will be of the people and team - we put our faith in you and you delivered in everything that we could have possibly wished for. I didn't realise just how difficult it would be to make the transition and the fact that you were there for us too made big difference. It was quite telling when we saw how grandpa interacted with you all and to know he had that bond when we weren't there meant a huge amount.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We thank you for your heartfelt message and want to express our sincere gratitude for your kind words. It was truly an honour and privilege to care for your grandfather during his time at King's Lodge. Our goal is always to deliver the highest standard of care, and it warms my heart to know that we were able to meet and exceed your expectations. The trust you placed in us means a great deal, and we are so pleased that we could make a positive impact during a challenging time. It was a privilege to witness the bond formed between our team and your grandpa, and knowing that he felt connected and cared for in our presence is truly rewarding. If there is anything more we can do for you or your family, please do not hesitate to reach out. Your feedback is invaluable to us, and we are always here to provide comfort and assistance. Wishing you and your family strength and peace during this time.
Heartfelt thanks,
King's Lodge Team

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Review of
Kings Lodge
from Janet T (Widow Widower) published on 10 January 2024

Submitted via Website • Report

Overall Experience

As a family we are eternally grateful to all the staff in Kings Lodge for the care and professionalism they gave to my late husband in his final days. It is very comforting for us that he passed away in such a lovely care home.

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Review of
Kings Lodge
from Pete G (Relative of Resident) published on 1 September 2023

Submitted via Website • Report

Overall Experience

We are immensely grateful to the care home in Camberley for the unwavering support and compassion they provided during our loved one's dementia and palliative care journey. From the outset, the staff showed profound understanding, tailoring care to meet our family member's unique needs with heartfelt

empathy. The peaceful environment and attentive, personalized care created a true sanctuary, offering comfort during a challenging time.
The palliative care, in particular, was outstanding. Not only were medical needs expertly managed, but the emotional and spiritual aspects were given equal importance, making our loved one's final moments as dignified and comforting as possible. The transparency and support extended to our family were invaluable, providing reassurance and solace during this difficult journey. We wholeheartedly recommend this care home to anyone seeking a place where their loved one will be treated with genuine care, respect, and compassion.

Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave a review for our team. We are so touched by your words and were grateful to be able to be a part of the journey your family undertook and provide the care needed for your loved one.
We wish you well in the future and please always remember, the Aura family are always here for you if you ever need them.

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Review of
Kings Lodge
from Lesley D (Sister of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

My brother passed away at this nursing home on the 7th July this year. Care was next to none and no matter how many times I complained nothing was done. The manager never phoned back. They have lost 5 T-shirts. I was given 3 times of death. He wasn't laid out when he died. I had put in a safeguarding

issue in about medication. I can't speak to anyone higher than the so-called manager. I'm not happy my brother passed away alone. Please don't send your loved ones here, it's not what it seems to be. Looks nice on the outside, inside tables marked, floor stains, not enough staff. I just hope no one else has to go through what I have.

Reply from Care Manager, Care Manager at Kings Lodge

Hi Lesley,
As we have previously made clear, we do not agree with the claims made and dispute many accounts you have given. We have asked for you to follow the correct channels.
We have however, had many conversations, however, due the manner in which you have treated our staff, have sadly had to make it clear we would not be able to discuss this any further, and for you to follow the guidelines and processes set forth by safeguarding and the CQC.
We wish you well.

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Review of
Kings Lodge
from C S (Daughter of Resident) published on 8 August 2023

Submitted via Website • Report

Overall Experience

I am absolutely so grateful for the care and hard work the staff put into looking after my Father-in-law. Dementia is a horrid disease and very challenging. I witnessed them dealing with one of his incidents and they were amazing! We took Mum over for lunch to see him and we sat in one of the bar rooms.

It was so lovely to see them holding hands and being able to spend that time together. All his needs and ours were met and nothing is too much trouble. I can’t thank them enough knowing that he is being cared for in a clean caring environment.

Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave us a review. We agree Dementia is exceptionally challenging, especially for families, and we are so pleased that we could be there to support you and your father-in-law in your time of need.
We are always here for you and wish you and your family the very best.

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Review of
Kings Lodge
from V H (Granddaughter of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience

Totally inadequate. I watched my nan deteriorate rapidly within her time here. The level of care is simply not there. Manager’s attitude is disgusting too. Not the cleanest of places, despite how glitz and glam it’s made out to be on social media. If your relative is able-bodied, and able-minded they’ll

love it. If your relative needs more TLC, I wouldn’t recommend this place at all. Really disappointed as at first they couldn’t do enough. However, cracks start to show. I think mostly it’s down to lack of resources but you want your loved one to be cared for, not left in their room, in their bed all day and night, neglected!

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