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Care Homes Owned by Qualia Care Ltd in Merseyside

8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Qualia Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Qualia Care Ltd are showing below.

View the details of all 8 locations (with 333 reviews) owned by Qualia Care Ltd

Qualia Care Ltd Locations in Merseyside (3)

 

3 Care Homes owned by Qualia Care Ltd in Merseyside

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Hillside Care Home

Hillside Avenue, Huyton, Liverpool L36 8DU 

8.9 52 reviews
"I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to…"   Read all 52 reviews
Location Type Care Home

Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents. At Hillside, the experienced and highly qualified… Read more about Hillside Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 119 Rooms
Simonsfield Residential Care Home

1a Sunbury Road, Liverpool L4 2TS 

8.6 16 reviews
"My dad has been a resident for the last year and I cannot fault the care this home provides. All the staff and management are lovely and…"   Read all 16 reviews
Location Type Care Home

Welcome to Simonsfield Residential Care Home, a purpose-built home designed to provide long-term residential care for up to 36 individuals from the Merseyside community. The team takes great pride in delivering comprehensive and efficient medication… Read more about Simonsfield Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 36 Rooms from £1,027 / week
Walton Manor Residential and Nursing Home

23 Luton Grove, Liverpool L4 4LG 

7.7 24 reviews
"My mum has been in Walton Manor for 5 years in March 25. She is looked after brilliantly by all the excellent staff. The care home is…"   Read all 24 reviews
Location Type Care Home

Welcome to Walton Manor Residential and Nursing Home, dedicated to providing personalised care tailored to meet the individual needs of each resident. Located in the heart of Liverpool, the home is designed to cater to a variety of care requirements,… Read more about Walton Manor Residential and Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 49 Rooms

Qualia Care Ltd Reviews in Merseyside (92)

8.9
Qualia Care Ltd has a Group Review Score of 8.9 (8.876) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Qualia Care Ltd must have a Review Score.

Overall Experience

  • 12
  • 5
  • 0
  • 0
  • 3

Date Published

92
14
18
25
67
Review of

Walton Manor Residential and Nursing Home

from B W (Daughter of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Walton Manor for 5 years in March 25. She is looked after brilliantly by all the excellent staff. The care home is always clean and today. A good choice of meals which the chef will ask all residents what they prefer. Staff consistently organising events and medical staff act promptly
when required. The administrator is always happy to help as is also the caretaker. All in all, a fantastic team.

Reply from Rachael Clough, Regional Manager at Walton Manor Residential and Nursing Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Walton Manor.


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Review of

Simonsfield Residential Care Home

from June F (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for the last year and I cannot fault the care this home provides. All the staff and management are lovely and attentive, they work really hard and nothing is too much trouble, keeping us updated if any issues.
Nice to see the activities they do with all the residents and
being able to see on social media means I can still see him even when I don't visit. I feel I can relax knowing he is well looked after as he always seems contented.
They also have lots of parties, his social life is better than mine .. haha!
It was a big decision having to move Dad into residential care but probably one of the best we have made as a family.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team at Simonsfield .


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Review of

Hillside Care Home

from A W (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put
me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review of

Hillside Care Home

from P O (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review of

Walton Manor Residential and Nursing Home

from G G (Son of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very caring, loving and extremely helpful, must mention staff are amazing.

Reply from Rachael Clough, Regional Manager at Walton Manor Residential and Nursing Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review of

Hillside Care Home

from P M (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has
severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home manager to investigate immediately and without delay. Due to your feedback the home manager will contact you directly to discuss this further.


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Review of

Hillside Care Home

from M R (Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immaculate care, excellent staff.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.


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Review of

Hillside Care Home

from Alison P (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a
lot to us. Thank you.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.


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Review of

Simonsfield Residential Care Home

from Ann C (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant place, my mum is well cared for, great staff, Mum loves them, very caring, management are great, nothing is a bother. Always a warm welcome off all the staff. Lovely and clean. Mum has been great.

Reply from Rachael Clough, Regional Manager at Simonsfield Residential Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


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Review of

Hillside Care Home

from R C (Son of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside is a place that our dad feels safe and comfortable in.
That makes us feel really good and takes away any stress that we may have had.
Staff have been great with Dad.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from Darren P (Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great care and support in the home. All the staff have been amazing. The room has been kept clean. The food has been very nice and plentiful!
The physio team are fantastic and I have exceeded expectations during my stay.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from Paula H (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about three and a half years. We have always thought that this home is excellent and have recommended it to several people we know. Mum is content, well fed and her room is always clean and tidy. All the staff work extremely hard, my dad and I spend a lot of time with Mum, and
they never stop. the home smells nice and all the staff are very friendly.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from Robert O (Husband of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from Cathy S (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and
handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside is a caring place with compassionate and professional staff. We are aware of improvements to the environment that are needed, and our dedicated maintenance operatives are working hard to refurb areas of the home. It is, however, always very disappointing when a relationship with a family breaks down. I do hope your Mum will be happy in her new surroundings.


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Review of

Simonsfield Residential Care Home

from E C (Sister of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident of Simonfields Anfield. She was 95 years old when she passed peacefully away. Her time in Simonfields was 8 months. From entering Simonfields I felt my sister was in the perfect place. The care she received was more than I expected, from the manager, through to all the staff
was a step beyond the best I could ever have expected.
The residents have recreation, entertainment, fun, celebrating every event, such as Valentine's Day, creating hearts, cards and homemade decorations. Thank you from the bottom of our hearts.

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Review of

Walton Manor Residential and Nursing Home

from A G (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have expressed severe concerns to the home itself and to the CQC. My parents did not receive good standards of care. There was no toilet first approach and both were left in soiled pads or not hoisted onto the commode; food was delivered on my mother's chest when she was supine, even balanced on
a towel (it was not mechanically possible to eat it); there is no privacy or safety with residents freely wandering in and out of rooms (and one incident with a male resident in my mother's room was even more disturbing). Staff refer to residents as "her" and "she" and were often belligerent. My parents did not have proper bed coverings and dirty pads would be found left in the room. Also having been told I did not need to input my car registration into a machine by the staff admin I am being chased with debt collectors for parking fines for simply visiting my parents - so beware. The CQC rating for this home does not mirror our experience which was absolutely dreadful and deeply concerning.

Reply from Rachael Clough, Manager at Walton Manor Residential and Nursing Home

We take all concerns seriously and are committed to providing the best care for our residents. The claims you have made in this review were, as you say, raised with the CQC and your parent's social workers, who reviewed the care your parents received and the home's practices and found no substance to the allegations. Our management teams constantly reinforce our care protocols, privacy and safety measures, and strict cleaning protocols. I must apologise for the inconvenience regarding the parking which has now been resolved.


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Review of

Hillside Care Home

from Lawrence D (Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from K R (Respite Resident) assisted by family/friend published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for a short stay, the food was excellent. I have enjoyed my stay here.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.


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Review of

Hillside Care Home

from R S (Son of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


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Review of

Walton Manor Residential and Nursing Home

from Julie D (Wife of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at Walton Manor for a whole year and during that time had the best care from the staff who looked after him. He was unable to speak but always had conversations with his carers. The chef always consulted him on his choices for meals. He felt included. They have a great entertainment
programme and residents love to get involved in singing and having a dance. The home manager gave the best leadership to a fantastic caring group of staff, many of whom have worked there for many years. The home is a little worn around the edges, but spotlessly clean, I used the sniff test on a daily basis. All in all, I trusted them to look after my husband, who I cared for at home for 10 years. I know that says it all.

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