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Care Home Owned by Qualia Care Ltd in Tyne & Wear

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Qualia Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Qualia Care Ltd are showing below.

View the details of all 8 locations (with 333 reviews) owned by Qualia Care Ltd

Qualia Care Ltd Locations in Tyne & Wear (1)

 

1 Care Home owned by Qualia Care Ltd in Tyne & Wear

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Washington Lodge Nursing Home

The Avenue, Washington Village, Washington NE38 7LE 

9.6 88 reviews
"My husband has been a resident in Washington Lodge for nearly eight years. He has been well cared for and looked after. All the staff are…"   Read all 88 reviews
Location Type Care Home

Welcome to Washington Lodge Care Home, nestled within the charming residential area of Washington Village. The purpose-built home offers a warm and inviting environment where residents receive high standards of compassionate and dignified care. Washington… Read more about Washington Lodge Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 65 Rooms from £965 / week

Qualia Care Ltd Reviews in Tyne & Wear (88)

8.9
Qualia Care Ltd has a Group Review Score of 8.9 (8.876) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Qualia Care Ltd must have a Review Score.

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Review of

Washington Lodge Nursing Home

from S G (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Washington Lodge for nearly eight years. He has been well cared for and looked after. All the staff are very friendly and caring and polite. And do a very good job in sometimes stressful situations. The food could sometimes be better but depends who is working in the
kitchen. I would recommend the home to anyone who is looking for a good care home.

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Review of

Washington Lodge Nursing Home

from E S (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and welcoming.
Observed staff with multiple residents and always showed care and compassion and extended that to family members.
The care home is always clean and the food is of good quality and substantial.
I have every confidence that my Fathers needs are being met.

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Review of

Washington Lodge Nursing Home

from J M (Sister of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother moved here in September after being in hospital and we could not be happier. Downstairs suits him so much being able to see outside and use his bike in the garden with the help of the fantastic staff.

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Review of

Washington Lodge Nursing Home

from F S (Sister of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled into Washington well. The improvement in mobility and his mental health has improved immensely.
We are welcomed by lovely staff and all of our questions are answered, any queries are addressed.
We are so grateful to all at Washington Lodge, they are all caring and excellent.

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Review of

Washington Lodge Nursing Home

from T H (Great-granddaughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic and help out a lot. Numerous staff members have come in and cared for my grandma while we have visited her and have spoken about how lovely she is. Not only do they care for the residents but they have shown a lot of compassion for my family. I appreciate absolutely everything
they have done for my grandma and would recommend this home to everyone. Me and my family really truly appreciate everything that has been done and the care that has taken place while we couldn't be there to help her.

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Review of

Washington Lodge Nursing Home

from S H (Granddaughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff has been exceptional for my grandma in the last 12 months, it's been a relief for the family to know she is in good hands. I'd like to thank them all.
The home has a social media page too where you can view their activities.

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Review of

Washington Lodge Nursing Home

from Terry B (Husband of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled into Washington Lodge but it was difficult for me to trust her care to other people. However I have been delighted with how all the care staff, nurses and managers look after her, deal with any issues that arise, and all that provides me with the peace of mind I needed. I'm genuinely
impressed with the compassion of the staff and their gentle kindness with the residents.

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Review of

Washington Lodge Nursing Home

from Caroline T (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Washington Lodge has been such a warm, safe place for my mother. She was accepted after a really bad experience in a different home. She has got well and happy and they understand her dementia. The staff are really caring. Thank you.

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Review of

Washington Lodge Nursing Home

from K C (Wife of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a pleasant place with a happy atmosphere. All the staff work doe the good of the residents. My husband is very happy and contented there and keeps saying how well he is looked after. I marvel at the patience and gentleness of the staff and the dignity with which the residents are treated.

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Review of

Washington Lodge Nursing Home

from Joyce H (Sister-in-law of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have contributed to my sister-in-law's care in many ways - support, compassion and empathy. The carers' support has been excellent by going the extra mile of communication in sign language. Thank you.

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Review of

Washington Lodge Nursing Home

from Martin C (Son of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Washington Lodge for the past 3 years. I cannot speak highly enough about the care that they have received from the manager and team. Day and night we are absolutely confident that they are receiving the care and comfort that they need, care that responds to their individual
needs. I have no hesitation in recommending Washington Lodge as a safe, caring environment for people who require end-of-life care.

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Review of

Washington Lodge Nursing Home

from Ralph B (Son of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people in this care home who look after my dad are absolutely amazing. They are so friendly and kind with the patience of a saint. The job they all do in there is so good. Feel welcome every time I visit.

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Review of

Washington Lodge Nursing Home

from S D (Daughter of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very helpful when I have to phone in the evening to speak to Mum, as we live a distance away and we cannot get to see Mum as much as we like to. When we came to visit today, Mum's bedroom sink was dirty with dicolour wipes in the sink and bed not made properly.
As a carer myself, I understand
the situation of the home.

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Review of

Washington Lodge Nursing Home

from Rachel D (Daughter of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Washington Lodge last year and received a great welcome. She settled well and has developed suitable relationships with the staff. The care she receives is great - everyone is friendly, competent and responsive to anything we ask.

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Review of

Washington Lodge Nursing Home

from M Q (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is nearing the end of her life and needs nursing care. I met with one of the staff on my visit to Washington Lodge, she made me feel that we were joining a family and that my mam was would be well cared for.
I then met with the manager and was again made to feel that my mam would be cared for
with compassion she talked about what mattered to Mam, the local church and her friends, she talked about Mam still being a part of her community but with a great care team and nursing support. This fabulous leadership inspires the team to deliver the best care and compassion.
The care staff show my mum compassion and respect her dignity, in fact, her face lights up with a smile when they come to help her. The nurses are responsive to her ever-changing needs, going the extra mile to ensure she has all her medical needs met.
The catering is great, mam once said to me when she was much younger that if I have to go into a home, make sure it has good food, she does have good food.

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Review of

Washington Lodge Nursing Home

from Rosie S (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam needed 24 hour nursing care quite suddenly. After much research, we chose Washington Lodge. The manager and her team worked so hard to make Mam feel settled. The staff from the home are absolutely outstanding. Their care, love, compassion and understanding are amazing. They care wonderfully for
Mam but also ensure the family and other visitors are welcome. We can't thank each of you for your hard work enough. And you are all making a very difficult time much easier. Thank you.

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Review of

Washington Lodge Nursing Home

from Catherine H (Daughter of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Washington Lodge for hosting a fantastic afternoon celebrating International Women’s Day. Both me and my sister loved joining our mam to celebrate this important day, listening and attempting to sing along to the songs, Mam enjoyed herself thoroughly albeit a very happy tired at the end
of the day.
Special shout out to one staff members who worked so hard decorating the room, planning the menu and music for the female residents, and making sure everyone was having a good time. Thanks to all staff for making this a memorable day for mam and the family.

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Review of

Washington Lodge Nursing Home

from R G (Son of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mam's care we are very lucky to have care at Washington Lodge.

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Review of

Washington Lodge Nursing Home

from D L (Daughter of Resident) published on 23 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive thank you to the home manager for her continued support and help. Carers are always helpful and caring. Meals are a bit repetitive, could do with more fruit and veg. Generally very pleased with care.

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Review of

Washington Lodge Nursing Home

from P M (Son of Resident) published on 16 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy with the care my father receives.

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Awards / Recognitions (0)

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