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Care Home Owned by Wren Retirement Living in East Sussex

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Wren Retirement Living in East Sussex

Only the locations & reviews in East Sussex for Wren Retirement Living are showing below.

View the details of all 5 locations (with 338 reviews) owned by Wren Retirement Living

Wren Retirement Living Locations in East Sussex (1)

 

1 Care Home owned by Wren Retirement Living in East Sussex

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Patcham Nursing Home

Eastwick Barn, Eastwick Close, Patcham, Brighton BN1 8SF 

9.5 40 reviews
"Patcham Nursing Home looked after my father for four months and provided a very high standard of care. It was by far the best of the homes…"   Read all 40 reviews
Location Type Care Home

Welcome to Patcham Nursing Home, nestled on the edge of the vibrant city of Brighton. The dedicated team is experienced in addressing a wide spectrum of care needs, with a commitment to meeting the challenges of modern care provision while adhering to… Read more about Patcham Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 30 Rooms from £1,600 / week

Wren Retirement Living Reviews in East Sussex (40)

9.4
Wren Retirement Living has a Group Review Score of 9.4 (9.448) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Wren Retirement Living must have a Review Score.

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Review of

Patcham Nursing Home

from H B (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Patcham Nursing Home looked after my father for four months and provided a very high standard of care. It was by far the best of the homes we saw and we were relieved to get a place. The staff were uniformly excellent, showing patience, kindness and a genuine interest in my dad. They were also kind
and generous with me, my sister and mother. There was never a moment when I doubted the care he was getting. Thank you to everyone there who made a sad and difficult time a little easier.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your positive comments and for allowing us to care for your father. We will share your comments with the staff who welcome feedback from families and visitors.


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Review of

Patcham Nursing Home

from Jeff C (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home should be proud of the way they cared for my mum. From staff to management she was treated with kindness and respect. Nothing was too much trouble and when any concerns were raised they were promptly resolved. As a family, we thank you.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you so much for taking the time to leave such a lovely review. It was a pleasure to have your mum in our home.


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Review of

Patcham Nursing Home

from Sara W (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Patcham Nursing Home is wonderful! The staff are endlessly kind, patient and understanding. They welcomed all of us and were always there to talk to and to listen. They created such a lovely, warm and friendly atmosphere. They laughed and cried with us and always kept us informed. They were so lovely
with our mum and spent a lot of time really getting to know her and allowing us to visit at any time, night or day. They made such a huge effort to organise fun activities from guitar players to magicians, to poetry readings, art sessions and games afternoons, and even had visits from a gorgeous therapy dog. The lovely, home-cooked food made such a difference, along with the regular teas and coffees. An added bonus was the pretty garden and fairy lights. Many visitors commented on how lovely the staff were, and although our amazing mum was only there a short while, we would recommend this lovely nursing home.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your positive comments, which will be shared with the staff at Patcham Nursing Home.


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Review of

Patcham Nursing Home

from Veronica M (Daughter-in-law of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been really impressed with Patcham Nursing Home. The staff are friendly, kind and respectful, and we really appreciate how kind they are to all of us when we visit our father-in-law.
It's lovely to know that he is in good hands.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you so much for taking the time to share your rating with us. I will share your review with my team. It is a pleasure to look after your father-in-law.


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Review of

Patcham Nursing Home

from Jane D (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for my dad to be anywhere else other than Patcham Nursing Home. From my initial visit to Dad being cared for at Patcham was 4 days including his day of arrival. All staff looked after and cared for my dad wonderfully, nothing was too much trouble, if Dad wanted ice cream for breakfast
then that was what Dad had. Dad received the best palliative care we could have asked for. Not only did all the staff look after Dad they also looked after me. I just want to say a massive thank you to everyone for making Dad's last week as comfortable and caring as possible, it gave me great comfort knowing he was being looked after by you all.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your positive comments and for allowing us to care for your dad.


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Review of

Patcham Nursing Home

from S J (Next of Kin) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care was pretty good. Unfortunately my husband didn't recover. He was only there for 1 month.

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Review of

Patcham Nursing Home

from David H (Son of Resident) published on 11 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives the very best in care at Patcham. The management and staff have become like family. She has now been at the home for 6 months and we couldn't be more grateful for the effort they put in every day to make sure she is happy and comfortable.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your kind feedback. This will be shared with the team.


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Review of

Patcham Nursing Home

from Sally K (Friend of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception the entire staff at Patcham Nursing Home has been superb: thoughful, knowledgeable and caring. We are so happy that my friend ended her days in the home.

Reply from Katie Wilkinson, Regional Manager at Patcham Nursing Home

Thank you for your kind feedback which we will share with the team, regards.


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Review of

Patcham Nursing Home

from Malcolm M (Respite Resident) published on 13 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Patcham Nursing home. The staff were very good.

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Review of

Patcham Nursing Home

from A W (Son of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very content and enjoys being here.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your positive feedback. It is a pleasure to support your mum.


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Review of

Patcham Nursing Home

from Nicos C (Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first time in a care home. I'm very pleased with everyone looking after me. The staff doing their job perfectly and working hard. The staff are very, very good.

Reply from Victoria Bobes, Manager at Patcham Nursing Home

Thank you for your positive comments which will be shared with the staff.


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Review of

Patcham Nursing Home

from N S (Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for rehab after breaking my hip. I have found the care and support given by all the staff has been excellent and has helped me make a good recovery. Having access to regular physio and OT support has been brilliant. The home is bright and cheerful with excellent facilities, and I have
been able to direct my own stay as much as I wanted to. I have appreciated this opportunity to recover. Thank you.

Reply from Katie Wilkinson, Regional Manager at Patcham Nursing Home

Thank you for kind feedback which we will share with the team, regards Katie Wilkinson


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Review of

Patcham Nursing Home

from P F (Resident) published on 27 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced first-class care and friendship from all staff. I have no complaints.

Reply from Victorita Bobes, Manager at Patcham Nursing Home

Thank you for your kind comments which will be shared with the team at Patcham Nursing Home.


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Review of

Patcham Nursing Home

from L P (Daughter of Resident) published on 14 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well at Patcham Nursing Home after a couple of weeks in hospital. The standard of care and support for me and for relatives is very good. All staff are kind, caring, friendly, chatty and professional, treating mum with dignity at all times. Her room is cosy, clean and safe and she
has a buzzer to call staff if she needs help. Hot meals offered look delicious and enjoyed by mum (although small appetite!). The garden area is beautiful for residents and visitors to relax in. Home feels safe for all as strict covid checks are followed and PPE worn. Thank you!

Reply from Victorita Bobes, Manager at Patcham Nursing Home

Thank you so much for taking the time to leave such a lovely review. It is a pleasure to have your mum in our home.


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Review of

Patcham Nursing Home

from R T (Son of Resident) published on 30 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Patcham are terrific. They are kind and thoughtful and go the extra mile to make my mother feel comfortable, cared for and special. Throughout Covid in particular, when visiting was impossible, it was so reassuring to know that such an able, committed and caring staff team were looking after
her. As a family, we felt very grateful.

Reply from Ilze Careless, Regional Manager at Patcham Nursing Home

Thank you for your lovely feedback. We will share your feedback with the team who love caring for your mother.


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Review of

Patcham Nursing Home

from Michael P (Son of Resident) published on 6 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Patcham Nursing Home for end of life care. It was unfortunate that this coincided with the national lockdown because of COVID and although the home remained COVID-free, visiting was severely restricted. However, the staff and management were more than helpful in finding a way for us
to see Mum, especially in her final days. She didn't want to be there but knew it was for the best and we found the staff to be very caring and considerate. They also helped organise the appropriate funding.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your lovely comments. It has been a difficult time for all during this pandemic.
It was a pleasure to care for your mother who was a remarkable woman. The staff at Patcham wish you well and keep safe.


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Review of

Patcham Nursing Home

from J W (Daughter of Resident) published on 1 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult under covid conditions - I have not been inside. My father was happy during his stay and sad to leave.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your feedback in these difficult times.
It was a pleasure to see your father improve and return home.
We wish him well.


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Review of

Patcham Nursing Home

from L F (Daughter of Resident) published on 19 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time we have had an elderly parent come to Patcham. Based on the care my dad received albeit short we were adamant that mum was to go to Patcham should the need arise. Mum was given a short time to live after a short illness and the staff pulled out the stops to get mum into the care
of them and away from hospital. All the staff are amazing, hardworking and friendly, so caring and treated mum with dignity.

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Review of

Patcham Nursing Home

from J J (Sister of Resident) published on 20 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has been a resident at this home for a few years. She has MS and she has a bright room to the front of this building. Unfortunately, she has not had hot water in her room for some two months, on my last visit last week, the heating was not working, a great worry for relatives with the weather
getting colder. I know it's an old building but maybe things need attention! The decorations in the interior are looking brighter and cleaner, a vast improvement.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your review. We are carrying out a refurbishment of the home with newly painted corridors and new flooring.
Several rooms have already been redecorated. New flooring choices were given to your relative who chose her carpet colour, your relative declined the offer and the work was cancelled.
Monthly water temperature charts over 6 months show the average temperature has been between 37 to 39 degrees which is in the range of safe water temperatures. An engineer has checked the heating system plus water temperatures and all deemed in working order.
We always welcome feedback and would encourage you to please inform us of any concerns at the time of your visits. You can do this by speaking with the manager or the nurse in charge to enable actions to be arranged in a timely manner.
We aim to provide a safe, caring and responsive service, therefore, your comments are valued.


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Review of

Patcham Nursing Home

from J W (Daughter-in-law of Resident) published on 18 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident very well cared for, family always made very welcome, and staff cannot do enough for us all. Never feel like a visitor, we feel like family as soon as we enter the home. Very clean. Have enjoyed excellent meals with the resident.

Reply from Patricia Hurst, Manager at Patcham Nursing Home

Thank you for your positive comments and for allowing us to care for your relative.
We will share your comments with the staff who welcome feedback from families and visitors.
Please feel free to continue to enjoy meals with your relative as social engagement is very important to our residents.


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