Kindred Care in West Sussex | 2 Care Homes

Review of
Offington Park Rest Home
from Debbie D (Daughter-in-law of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

My father was looked after at Offington Park Rest Home for nearly a year, sadly dad passed away in December. As a family we cannot express how well looked after he was there, especially the last few weeks. All the staff were so caring and they all felt like family to us which was so important to us

as a family, nothing was ever to much trouble always making sure we were OK normally with tea and cake which was always appreciated thank you to all the staff for your hard work.

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Review of
Sunhill Court
from Jania G (Sister of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My brother, who has learning difficulties, has been in the care system for most of his adult life. He was placed in Sunhill after the specialist home where he had been living for 19 years was due to close. He had been diagnosed with dementia and also has complex medical needs. Both his previous long-term

carers and I were worried about how he would deal with the transition and we were all amazed at how quickly he settled in.
Since he arrived he has been treated with kindness, gentleness and respect.
On my first visit, I was very moved to see how much care had been taken to arrange his bedroom with his beloved toy car collection and his Only Fools and Horses memorabilia.
A lot of work is being undertaken to improve the facilities in the building which is the only reason why I have not yet awarded five stars.
I live overseas and am only able to visit on an irregular basis. It has been a great relief to know that he is happy and cared for and the staff seem to be genuinely fond of him.

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Review of
Sunhill Court
from Roy S (Husband of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

My wife has lived with the community at Sunhill Court for a little over a year. She has settled in well if difficult at first. The staff and management have been incredible, showing warmth, patience and dedication in supporting her with her dementia affliction. Nothing appears to be too demanding for

the staff who always speak to her with total consideration.
When I visit I am always made to feel welcome by every member of staff, who are there supporting totally the needs of every resident.
I would recommend Sunhill Court to anybody requiring care and support.
A thank you to all the dedicated staff and management doesn't go far enough to show how their support is valued.

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Review of
Sunhill Court
from Claire W (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

My Mum has lived at Sunhill Court for over a year now and from the beginning, the staff and management have done all they can to help my Mum settle in. Incredibly friendly and full of laughter environment, nothing is too much trouble. Food, drinks and chairs are organized as soon as you walk through

the door to visit, always getting updates on how my Mum has been and any concerns. It doesn't matter who answers the door, they always know exactly where my Mum is and where to find her in the building!
Loads of entertainment for the residents on a daily basis which family and friends are always welcome to join in. The staff and management are more like family to Mum and myself, very kind and approachable - any requests are dealt with straight away and with a smile. I would highly recommend Sunhill Court Nursing Home for your loved ones' care and support.

Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court

Dear Claire, We are pleased to hear you are happy with our home. Our team work very hard to provide the best possible service and we are very happy to receive your kind feedback. Best wishes and thank you for being with us!

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Review of
Sunhill Court
from C K (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

I recently spent a few months visiting my dad at Sunhill Court. My experience was very positive. The manager and staff go above and beyond to care for my dad and all the residents. They are compassionate, engaging, patient, and always have a smile. The rooms are light, spacious, and clean, and the gardens

are wonderful. We had lovely picnics in the garden, and each time we were provided with tea and biscuits. The residents are encouraged to spend time in the lounge area where there are various activities, and some receive individual care according to their needs. What struck me most was the consistent compassion and warmth of all the staff, even in trying moments. This was evident as I visited often. The manager was always available to chat, and it is clear that her approachable nature is genuine. I interacted with many of the staff members, and I was thoroughly impressed with each one. Sunhill provides exceptional care and a warm, friendly environment for its residents.

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Review of
Sunhill Court
from Simon W (Son-in-law of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Having been in the unfortunate position of requiring, within the past year, residential dementia care for two family members, has led me to have firsthand experience of the daily workings of four different homes and Sunhill has been, by far, the most accommodating and genuinely caring of those establishments.

Nothing I have asked for, or my Mother-in-law has required, has ever been the slightest of inconvenience to the home. The level of care given is first class and is testament to the quality of the caring staff selected for this difficult and challenging roll and is an excellent reflection on the management/leadership team. The level of my Mother-in-law's care has provided many extreme situations for the home, all of which have been managed with the utmost professionalism. I can highly recommend Sunhill for residential dementia care.

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Review of
Sunhill Court
from Clare W (Daughter of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Very happy with the staff and care my mum has received in the last 8 months. I am always welcomed no matter what time of day I come. Food is plentiful and nothing is too much trouble. Management always has time for us.

Reply from Aleksandra Naslaniec, Register Manager at Sunhill Court

Dear Clare, we are very pleased that you are happy with our service. We will continue to improve and ensure that you and our Residents feel at home. Best wishes.

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Review of
Sunhill Court
from Robert D (Brother of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

Friendly staff. My brother is comfortable, lovely gardens - but a great pity we could not use them on the 2 sunny days we visited. Apparently, they were not 'safe', but I feel we two visitors could have taken care of my brother.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

Thank you for your review. We're pleased to hear your brother is comfortable with us as that is our aim, to ensure our residents feel as at home as possible. We're sorry to hear about your experience when attempting to access the gardens. We have now rectified the access issues and as always we are encouraging our residents to make use of the outside space, with residents also being escorted to the local coffee shop for a break from the home, and also to meet family at times. We are sorry to hear that this wasn't made clear at the time of your visit, and we hope your next visit can include some much-needed fresh air outside of the home.

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Review of
Sunhill Court
from Andy G (Son of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Sunhill Care Home is well-run and employs hardworking, generally friendly and helpful staff. The environment is spacious and lively while visiting is open. My mother’s room is very nice, with en-suite and TV, also decorated to her tastes. There is a lovely garden, available during the summer months

if not accessible directly from the social area.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

Thank you for your kind words. We are very pleased to hear that we are maintaining our high standards and we will be sure to pass your comments on to the rest of the team.

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Review of
Sunhill Court
from Luan T (Sister of Resident) published on 8 March 2024

Submitted via Website • Report

Overall Experience

Awful place, they gave my brother who has alcohol related dementia and depression razor blades. The worst happened, over a month in hospital and scarred for life, also no personal care not given, He always smelt and his feet were disgusting even after numerous requests to get sorted.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Sunhill Court

We’re deeply sorry for your brother’s experience while in our care and we take all these concerns incredibly seriously. We have taken actions where required to address our processes where we feel lessons can be learned.
As discussed during the investigation process and outcome, promoting independence is one of our core values in the work that we do, and while we discourage harmful behaviour, we also cannot restrict people’s right to make harmful decisions when they have capacity; including drinking alcohol, smoking cigarettes or refusing personal care or hygiene support.
Your brother received care from a diverse multi disciplinary team during his time with us and we repeatedly sought professional advice throughout his stay to support him. We have completed and shared with you a detailed investigation as you know but would like to invite you once again to discuss any concerns you may still have so that we can address them directly.

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Review of
Offington Park Rest Home
from Joanne B (Daughter of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

Dad joined Offington Park just before the first lockdown, from hospital. It was imperative a home was found quickly and we had the very good fortune to find Offington. Dad's care at Offington was exemplary and we know he was very happy there as he was always telling us! He had a lovely rapport with

the staff who showed care and compassion towards him. Indeed this care, compassion and love was shown to both us and Dad on his passing. We can't thank every one of the staff enough!

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Review of
Offington Park Rest Home
from Nick K (Son of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

My mum needed to be transferred from having a live in carer at home to becoming a resident in a care home. Although my mum has only been in Offington Park Rest Home for a few days we found the whole process seamless. The care home manager and their team have been brilliant. The prepared my mum's room

in a lovely way and it looks so 'homely'. All the carers seem lovely and very engaging with Mum. Although it is still early days we couldn't be happier for Mum and the care she's getting at Offington Park.

Reply from Yasheen Rajan, Director at Offington Park Rest Home

Thank you so much for your kind words which mean so much to the team.
Thank you.

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Review of
Offington Park Rest Home
from Sam K (Granddaughter of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

My nan has been a resident at Offington for over four years now and she was always reluctant to go into a care home but being at Offington she has been very happy, enjoys the food and has a great rapport with all the staff. Nan always speaks highly of the home and as a family, we couldn't ask for a

better place for my Nan.

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Review of
Sunhill Court
from Nicola T (Daughter of Resident) published on 31 July 2023

Submitted via Website • Report

Overall Experience

I have been very impressed with Sunhill Court since Mum was moved here last year. After a difficult 6 months, it was good to find somewhere where I know Mum is being well cared for and there is such a wealth of experience with mums condition (Alzheimer’s). My Dad also feels very welcome and well looked

after when he goes to visit. My only two slightly lower scores are for activities but this has improved significantly since the restrictions around covid have been lifted and the second one was for the facilities which are also currently being improved with a new reception/seating area.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you so much for your kind words, and for understanding the improvements we are continuously making to our service. Providing a home where loved ones feel welcome is one of our biggest priorities, it's wonderful to hear we have got it right.

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Review of
Offington Park Rest Home
from Catherine K (Daughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

My dad has Alzheimer’s and sadly was no longer able to live safely at home alone, therefore, last September, we took the difficult decision to place him in a care home. We were able to visit Offington Park Rest Home beforehand, both just my husband and I and then with Dad too. Whilst he wasn’t really

sure about staying there (and still doesn’t recognise it as ‘home’, but didn’t recognise his bungalow of the last 36 years as home either), he is safe, and the staff have been nothing but kind and caring to Dad, and always helpful and kind to myself and my family when visiting, and keeping us informed of anything we need to know.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Offington Park Rest Home

Thank you for your kind review. We are grateful you have entrusted your dad into our care and are pleased to do all we can to support both him and your family.

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Review of
Sunhill Court
from Ann S (Friend of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

My friend has dementia and various other medical conditions. The care he has received since moving to Sunhill Court has been exemplary. The manager and her whole team of staff go above and beyond to ensure that the needs of each individual resident are met, and this caring, friendly attitude also extends

to family and friends who visit - we are always provided with a drink and biscuits, and my friend's wife has joined him for a tasty lunch on several occasions, nothing is too much trouble. Residents are encouraged if they are able to join in with various activities and entertainment sessions.
Thank you so much for providing such an excellent service.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for such a lovely review; we are very proud of our home, and we have passed your comments on to the team. It is our pleasure to support our residents and their loved ones on their care journey.

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Review of
Offington Park Rest Home
from Maureen W (Wife of Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience

I would thoroughly recommend Offington Park Rest Home.
The staff are very considerate and take time to pay attention to detail.
I am always made very welcome whenever I visit.
Knowing that my husband is so well looked after gives me great peace of mind. The home meets all resident's needs and even

makes the family dog welcome.
The entertainment involves all the residents and is second to none.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Offington Park Rest Home

Thank you so much for such a glowing review! We are so grateful to have the support we do from our relatives, and we are very proud of the difference we make to our residents' lives. I have passed on your positive feedback to the team.

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Review of
Sunhill Court
from D B (Daughter of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience

Mum lives with dementia and has been at Sunhill for a year. Thankfully, Mum settled in straight away, which was a huge relief as she had become increasingly unhappy and withdrawn at her previous care home. Sunhill endeavours to recognise the individual needs of each resident, and we feel that we are

welcomed and listened to. We are reassured by the quality and loyalty of the staff, who demonstrate a caring and friendly attitude, with lots of smiles and interaction with residents. Mum is always dressed elegantly, exactly as she would have done herself, and is brought into the lounge to mingle with the other residents and join in the activities. The food is very good, and we have joined Mum for lunch on occasion. The manager is passionate about offering a high level of care and actively seeks feedback from families. Even though Sunhill is over 30 miles away from my nearest family, as a dementia researcher, I have visited many care homes, and I am satisfied that Mum is in the right place.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for such a glowing review. It is our privilege to be able to support mum. We are passionate about the quality of care for our residents and, by extension, their families, and I'm thrilled to hear that we have been delivering.

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Review of
Sunhill Court
from C W (Daughter of Resident) published on 17 March 2023

Submitted via Website • Report

Overall Experience

Beginning with the manager, all the staff are friendly, professional, capable and caring. They genuinely engage with my Dad in a caring way.
Whenever we visit, the team are really attentive to us, often making us drinks and providing a tasty snack or two.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you for your kind review. I'm pleased to hear that Dad and your family are well cared for, and I will pass on your comments to the team; I'm sure they will be gratefully received.

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Review of
Sunhill Court
from David F (Son of Resident) published on 16 March 2023

Submitted via Website • Report

Overall Experience

Mum had advanced Alzheimer's, she had fallen and broken her hip, and after a stay in the hospital and rehabilitation centre, she had deteriorated badly.
Mum wouldn't eat and barely drank anything.
We decided Sunhill was the best option, partly location and partly because they were able to look after

advanced dementia clients until the end of life.
It was very important she had continuity of care.
Mum settled in very quickly and did start to eat a little and actually drank fluids unaided.
Myself and my stepbrother visited daily and were welcomed by the numerous staff; there are a lot of staff.
The level of care is excellent, and the food for those that can appreciate it is very good; I've sampled it on more than one occasion.
Resident's rooms are very nice, but they are all encouraged to be in the day room; there are activities for those that can take part, plus music and television.
At least once a month, there are entertainers who visit; the staff really make this home a home.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Sunhill Court

Thank you, David, for your kind words. We're so pleased we were able to give mum that bit of independence back, and your feedback means so much to the team. We are proud of the care we provide, and making our families feel welcome is something we are passionate about; we're very glad to hear we succeeded!

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Care Homes Owned by Kindred Care in West Sussex

Kindred Care Locations in West Sussex (2)

Kindred Care Reviews in West Sussex (75)

Offington Park Rest Home

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Sunhill Court

Offington Park Rest Home

Offington Park Rest Home

Offington Park Rest Home

Sunhill Court

Offington Park Rest Home

Sunhill Court

Offington Park Rest Home

Sunhill Court

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