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Care Home Owned by D & L Care Homes Ltd in Surrey

10 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Surrey for D & L Care Homes Ltd are showing below.

View the details of all 3 locations (with 234 reviews) owned by D & L Care Homes Ltd

D & L Care Homes Ltd Locations in Surrey (1)

 

1 Care Home owned by D & L Care Homes Ltd in Surrey

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Elmfield House Care Home

Church Lane, Bisley, Woking GU24 9ED 

9.9 58 reviews
"Dad still loves life at Elmfield. The weekly horse visits and trips out to the duck pond keep him healthy and active. He has been there for…"   Read all 58 reviews
Location Type Care Home

Elmfield House Care Home is a MULTI AWARD WINNING Care Home located in the picturesque village of Bisley, near Woking, Surrey. It is a family owned residential care home which caters for the needs of 18 elderly residents who have residential or dementia… Read more about Elmfield House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 18 Rooms from £1,400 / week

D & L Care Homes Ltd Reviews in Surrey (58)

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D & L Care Homes Ltd has a Group Review Score of 10 (9.961) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to D & L Care Homes Ltd must have a Review Score.

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Review of

Elmfield House Care Home

from S F (Friend of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents always look happy when I pop in and the staff are always there to help when needed. Plenty of activities to keep them amused.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield. It is always so nice to see you visit and see the residents. Having lots of activities does keep the residents engaged and they always love to see you as well. A big favourite with everyone is the singer as the residents love the old-time classic songs. Best regards from us all at Elmfield.


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Review of

Elmfield House Care Home

from S D (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad still loves life at Elmfield. The weekly horse visits and trips out to the duck pond keep him healthy and active. He has been there for over a year now and we cannot fault the care he receives. He is very at home with his friends around him. Being small this place is perfect for him.

Reply from Darren Somauroo, Director at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. Dad does indeed love the horse visits and weekly trips to the duck pond. He is in remarkable shape for his age and the physical activity is a great way to keep him healthy and active. Daily trips put to the shops and around Bisley Green are what make us a special home and we are delighted that dad loves life at Elmfield. Being a small home we will always ensure that we tailor the activities to the best interests of the residents. Best wishes to you and your family from us all at Elmfield.


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Review of

Elmfield House Care Home

from S H (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enfield is a very nice clean friendly home. The staff are very caring and are always trying their best to look after our families, as well as looking after our the families too. It has a family atmosphere which bigger homes don't have.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. It is lovely to see you visit so regularly and see all the hard work that the team do on a daily basis. We do pride ourselves on being a small care home with the focus on the individual as opposed to the larger care homes. This enables us to foster that family atmosphere for everyone to embrace and enjoy. Having long established staff also ensures that remain family centred. We look forward to seeing you visit again soon. Best wishes from us all at Elmfield House.


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Review of

Elmfield House Care Home

from Rishi P (Son-in-law of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is very happy here. He loves the staff and has made some great friends. We love to see him in all the monthly newsletters. Before he moved in we were worried that he would be lonely. But we need not worry now as he is kept busy everyday with so much going on. The weekly updates from
the manager ensure that as a family we know about his care needs. Well done Elmfield House for excellent communication for how he does each week. He is always well turned out and loves the home cooked cakes.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. We are delighted that your father in law loves life at Elmfield and he has indeed made some great friends. We are very proud of our monthly newsletter as it celebrates all the wonderful things that we get up to at Elmfield. The weekly updates to families is very important and something that sets us apart from other care homes. Being small in size this is why we are able to offer such a bespoke level of care and feedback to all our families. He does indeed love the home cooked cakes at well!


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Review of

Elmfield House Care Home

from Fran S (Granddaughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at here and I couldn't be happier with the care she received. The facilities are very clean, and thoughtfully designed to create a comfortable environment. What stood out the most was the dedication of the staff. They went above and beyond to make her feel at home, showing kindness and
patience every step of the way. It was comforting to know she was in such good hands, surrounded by people who genuinely cared about her well being. I'd highly recommend Elmfield House Care Home to anyone looking for a warm, caring place for their loved ones.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House. We are delighted to read that you could not be happier with the care that your nan received. Thank you for being so complimentary about our facilities being clean and thoughtfully designed to create a comfortable environment. We are thrilled to read that you view the team as dedicated, with kindness and patience. It was a pleasure to care for your nan and it is always nice for families members to visit her so often. Best wishes from us all at Elmfield House.


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Review of

Elmfield House Care Home

from J P (Niece of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is so settled and happy at Elmfield House Care Home. He is still very engaged with all the activities and he loves to see the horse visit every week to feed him carrots. Christmas was very special there and he loved the presents that they bought for him. It is so nice to still see him engaged
and keeping active everyday. The staff do a wonderful job day in, day out.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield. Your uncle has been with us for quite some time now and he is indeed very settled at Elmfield. He is indeed very engaged with all the activities and he loves Gasper, the horse, visiting each week. Christmas was a very special time for us all at Elmfield and we are delighted that he loved the presents that he received. Thank you also for your lovely words about our fabulous staff. Best wishes from us all at Elmfield House Care Home.


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Review of

Elmfield House Care Home

from Tony B (Brother of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is still very happy at Elmfield and has been for a number of years now. I still cannot fault the care that she receives. The carers are fabulous and will always help in any way they can. I still love to see the newsletter each month which celebrates all that is excellent about Elmfield House.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review about the care that your sister receives at Elmfield House. We are very proud to celebrate all that we do at Elmfield in our monthly newsletter and we get a lot of satisfaction seeing that family members love to read it. Your sister is indeed very happy at Elmfield and the carers love to see her smile everyday. Best wishes from us all at Elmfield House.


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Review of

Elmfield House Care Home

from Matt S (Nephew of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Elmfield for around 5 years now and in that time I've witnessed an exceptional level of care not only for my uncle, but for the other residents too. The staff go above and beyond to ensure my uncle is well looked after and there are a good range of activities that he gets involved
in. He often is able to tell me of the things he has done during the week and this means I rest easy knowing he is doing well when me and other family members are not around.


Over the 5 years I've come to know the staff at Elmfield well and I value them so highly I cannot express my gratitude enough. Thank you for continuing to offer such a high level of care.


Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your review of Elmfield House. We are delighted to read how glowingly your uncle speaks to you about the care and activities he does. He does have a lot of character and the staff love him and all the residents dearly. Thank you for acknowledging that your uncle is well looked after and that there are a good range of activities that he engages with. Best wishes to you and your family and we look forward to you visiting your uncle again soon.


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Review of

Elmfield House Care Home

from L S (Grandson of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my granddad every two weeks and every time he's extremely happy. He only has good things to say about his carers and every time I visit they are extremely welcoming and I can tell they really enjoy what they do. He always says his favourite part of the day is lunchtime as he really enjoys the
food.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review about the care that your granddad receives. We are delighted to read that he is extremely happy and that he only has good things to say about his carers. Your granddad does indeed love the home cooked food that is prepared on site from local produce. Good quality food and plenty of fluids are important to ensure all the residents remain fit and well. Best wishes to you and your family from us all at Elmfield House Care Home.


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Review of

Elmfield House Care Home

from A S (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit dad every week at Elmfield House and he always looks well and happy. The carers do a fabulous job and he loves them dearly. He loves his trips out to the duck pond and enjoys the daily activities. The food is always well presented and it is lovely to see him happy and settled.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of your dad's care at Elmfield House. We are grateful for your kind words about the carers and he does indeed love his trips out to the duck pond. We pride ourselves on our home-cooked food and your dad loves all the food prepared. Dad is indeed very happy and settled and he loves to see his family visit so regularly. Best wishes from all of us at Elmfield House.


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Review of

Elmfield House Care Home

from Kim M (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was moved to Elmfield House Care Home from France in July 2024. Since that time, which was a traumatic time for our mother and us, Elmfield House allowed us to feel mum is supported, safe and cared for. Patient, comforting staff and the manager has been in constant contact with us regarding
mum's care.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for taking the time to write such a lovely review of Elmfield House. It was indeed a very traumatic time for you all as a family when mum moved across from France to us. The team supported mum excellently to ensure her needs were best met and thank you for acknowledging the work that they have done to ensure she is supported, save and well cared for. We will continue to ensure we keep open communication to ensure your mother's needs are still best met.


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Review of

Elmfield House Care Home

from Nina W (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved to Elmfield House in July 2024. The staff are excellent and offer dedicated one to one care which has been invaluable.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House and for describing the staff as excellent. One to one care is very important and your mum does indeed benefit from this. It is always nice to see you and your sister visit your mother and we will always go the extra mile for all our wonderful residents.


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Review of

Elmfield House Care Home

from G S (Granddaughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is currently a resident at Elmfield House Care Home and is receiving amazing care from the team. They are always happy to help with anything she needs and also communicate well with the family. Thank you so much guys, would highly recommend.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House Care Home and for acknowledging the amazing care that your nan receives from the team. It is so nice to read that every time you see the team that they are smiling and willing to always help. Communication with the family is important and this is something that sets us apart from the larger care homes.


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Review of

Elmfield House Care Home

from K J (Niece of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are polite and very friendly. This is a wonderful care home who clearly care about their residents. The care home is always clean and tidy and have the perfect facilities. I would highly recommend.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield House and for acknowledging that all the staff are polite and very friendly. The team love all the residents dearly and we pride ourselves on making it a home from home. Thank you for recommending us and we look forward to you visiting again with your family members.


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Review of

Elmfield House Care Home

from Sue D (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmfield House has been home to my 105 year old mother for more than four years. She feels part of a family and dearly loves the manager and all the carers. She is treated with dignity and affection and often tells me how happy she is to be in Elmfield. As well as being a warm and caring environment,
it is extremely efficient and well-managed. The standard of food and cleanliness is excellent. Our family feel so lucky that my mother is in such a beautiful place and is so wonderfully cared for.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your glowing endorsement of Elmfield House. Your mother has thrived at Elmfield House and we are so proud that she has reached such a monumental landmark. We are indeed like one big family and so will always go above and beyond for all our wonderful residents. Thank you for acknowledging the standard of food that we prepare at Elmfield House. We pride ourselves on home cooked food and using only quality produce for our residents. Wishing you and your family the very best from us all at Elmfield House and we look forward to seeing you visit again soon.


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Review of

Elmfield House Care Home

from H B (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is still very happy at Elmfield House Care Home. He is looking very forward to Christmas and all the fun that it brings. So nice to see him settled and happy. Great carers and the food is nice and always home-cooked. A great little care home and as a family we are very happy he is there.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

We are delighted to read that dad is still very happy at Elmfield House. Christmas was indeed a very fun time for all the residents and he had a lovely time engaging in all the various activities. We pride ourselves on home cooked food for all our wonderful residents. We look forward to seeing you visit dad again soon and best wishes from us all at Elmfield to you and your lovely family.


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Review of

Elmfield House Care Home

from K I (Daughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had another lovely visit with dad at Elmfield House. Whilst the weather is not great, it was lovely to see him smiling and so settled. The staff do an amazing job at keeping him content. The Christmas decorations in the enclosed garden are lovely for him to look out on. A lot of care and detail
have gone into them. A big thank you to all the staff.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for your lovely review of Elmfield. We are delighted to read that you are happy with the care that your dad receives and that he is nice and settled. We appreciate your kind words about the staff and we love that he loves our Christmas decorations in the garden! The residents love to see them all lit up each evening. Wishing you and your family a lovely Christmas and we look forward to seeing you all visit dad over the festive period.


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Review of

Elmfield House Care Home

from J S (Son of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy at Elmfield House Care Home. He continues to visit Teas on the Rec which was very important to him as he has lots of friends there. He also gets his daily walks over to the duck pond. A lovely care home with staff who know dad very well. He loves to bird watch and he is very content.
The team at Elmfield House really do care about dad which is so nice and reassuring. A big thank you Elmfield House.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

We are delighted to read that dad is so happy at Elmfield and that he loves his visit to Teas on the Rec. Dad's daily walks are very important to him and he loves to see the ducks on the pond. Thank you for your kind words about the care dad receives from the staff. We are a small care home and so we are able to forge close relationships with all our wonderful residents.


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Review of

Elmfield House Care Home

from R H (Grandson of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is so happy at Elmfield House. She enjoys the family weekly visits and she is very settled. The staff are very kind and genuinely care for the residents. We chose Elmfield House simply because it is a small home where the staff clearly know all the residents very well. This was important to us.
The manager knows Nan very well and we feel very happy with how settled she is. The fun with food activities are always nice to see as this is a favourite of hers.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Nan has immersed herself in life at Elmfield House and family are indeed very important to her. She loves to see you all visit weekly, so please keep visiting as regularly as you can. Thank you for acknowledging that the staff genuinely do care for the residents. Being a small care home we know all our residents very well. We know what they like and dislike to ensure their needs are best met. Fun with food activities are a big favourite with the residents and nan loves getting involved! Best wishes from us all at Elmfield House.


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Review of

Elmfield House Care Home

from R T (Grandson of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to visit my grandad on a regular basis and seeing how happy he is at Elmfield House. He is always well presented and he has made lots of friends. There are lots of activities always going on for such a small care home. My grandad especially likes to see the horse visit and feed him carrots!
The staff are very friendly and it is like a home from home.

Reply from Niccii Gillett, Manager at Elmfield House Care Home

Thank you for visiting your granddad so often. It is always a highlight of his day to see you, so thank you for making him smile so much. He is always beaming after you have visited. We take pride in ensuring that all the residents are well-presented with lots of activities going on each day. Our local horse loves to visit the residents as he gets extra carrots every time he sees them! Thank you for acknowledging our friendly staff and for being a home-from-home environment. Best wishes from us all at Elmfield.


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Awards / Recognitions (4)

Top 20 Small Care Home Groups 2025

Recipient: D & L Care Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Small Care Home Groups 2024

Recipient: D & L Care Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Small Care Home Groups 2023

Recipient: D & L Care Homes Ltd

Date: Tuesday 28 Feb 2023 More details

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