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Care Homes Owned by Papillon

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Papillon
Papillon offers specialist care to clients via a collective of care homes based in the North East of England. Their care services are designed to provide medium to long-term support for those who have learning difficulties, physical disabilities, autism, mental health needs, challenging behaviour, personality disorders and acquired brain injuries.

Environment and quality of care is of paramount importance to the group, who consistently invest in both properties and staff, to enrich the lives of residents.

Staff are trained in a holistic, therapeutic behaviour management programme that focuses on Non Abusive Physical and Psychological Interventions (NAPPI).

This approach to challenging behaviour is accredited by the British Institute of Learning Disabilities (BILD), providing a framework for providers to assess, manage and prevent challenging behaviour.

It is the mission of Papillon Care to provide the highest standard of care possible with the promotion of dignity and respect for residents at all times. Communication is also vital, and individual residents and their families are kept informed about key care decisions.

Papillon Locations (2)

 

2 Care Homes owned by Papillon

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Grove Lodge and Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH 

9.5 19 reviews
"I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home. If…"   Read all 19 reviews
Location Type Care Home

The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities. This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly… Read more about Grove Lodge and Courtyard

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 57 Rooms
Sovereign Court

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA 

9.0 11 reviews
"The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks…"   Read all 11 reviews
Location Type Care Home

Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there… Read more about Sovereign Court

  • Care Provided
  • Residential
  • Learning Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 12 Rooms

Papillon Reviews (30)

9.3
Papillon has a Group Review Score of 9.3 (9.264) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.

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Review of

Sovereign Court

from Thomas M (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really lovely, make you feel at home. Definitely a 5-star care home.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind words, all the staff here are very grateful.


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Review of

Sovereign Court

from Sarah P (Wife of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you very much for your kind words it is a pleasure to spend time with and assist your husband.


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Review of

Grove Lodge and Courtyard

from Dave M (Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.

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Review of

Grove Lodge and Courtyard

from Nina P (Resident) published on 5 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.

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Review of

Grove Lodge and Courtyard

from John P (Friend of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are always very courteous and friendly when approached for any help or assistance. The service user is extremely happy with his accommodation and the care and support given.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you so much for your lovely feedback about the service.


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Review of

Sovereign Court

from Anne G (Partner of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, little 12-bed home. Staff are very friendly, not only to residents but to family aswell. Nothing is a bother to them. Any problems are sorted out quite quickly. The atmosphere is always good. They are all very good with the residents
and that's what we need to know, that they're being looked
after. Would highly recommend this home.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind comments; the full team here at Sovereign Court are grateful.


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Review of

Grove Lodge and Courtyard

from Paul F (Brother of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.

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Review of

Grove Lodge and Courtyard

from D C (Brother of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.

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Review of

Grove Lodge and Courtyard

from P B (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's finally everything I needed.

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Review of

Grove Lodge and Courtyard

from J H (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.

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Review of

Grove Lodge and Courtyard

from K L (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very friendly. The staff are very helpful.

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Review of

Grove Lodge and Courtyard

from D S (Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the care home is friendly and welcoming. The care and support are very good. We get a good variety of food and drink. The cleaners are excellent and hard working. They are friendly and very thorough. The staff are friendly and engaging, The cccupational therapy woman is very good and
does her job very well. Management is fair and caring, always there if you need them. I have praise for the facilities and the two hard handy people, I like my room and the en-suite, the only negative is no showers in the rooms.

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Review of

Grove Lodge and Courtyard

from D O (Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home and I like the staff and the manager.

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Review of

Grove Lodge and Courtyard

from Peter L (Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience living at Grove is that staff and carers are polite and courteous, staff negotiate tasks to a nature where they are good to solve and do.
They could all be paid more and to be fair people work but get little for it. Although what they do is a lot.
Am pleased that I live here. It's a
good conclusion practically.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you for your lovely review. An amazing comment and positive feedback.


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Review of

Sovereign Court

from Diane O (Sister of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the staff are all fantastic and always happy to help.
The home is always clean, and my brother is always happy and well looked after.
I always feel welcome, and the staff are very polite.
Very homely meals are great. Fantastic home.

Reply from Anna Tait, Home Manager at Sovereign Court

We appreciate your feedback; thank you very much for your kind words!


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Review of

Grove Lodge and Courtyard

from Rose D (Wife of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say anyone looking for a mental health facilitiy, look no further than The Grove & The Courtyard. I have found it to be well led by the management. All the staff are highly trained, friendly and approachable. They are very supportive of the service users and their families. For
me, it is reassuring to know my husband is in a safe, caring environment, surrounded by people who truly do care.

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Review of

Sovereign Court

from F E (Wife of Resident) published on 3 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who really get to know their residents and provide care and support on an individual level. Staff are always friendly and helpful when I go to the care home. The manager and other staff are all very good at communicating with me as needed. Lovely secure garden area at the back which
my husband enjoys.

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Review of

Grove Lodge and Courtyard

from A B (Resident) published on 1 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a long term patient. I believe there are only loving consideration and understanding carers that are suited to my needs. So deliverance here my rescue and salvation and this works well for the entire household and everybody. Thanking that I live here.

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Review of

Grove Lodge and Courtyard

from H W (Resident) published on 1 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are quite friendly and supportive.

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Review of

Grove Lodge and Courtyard

from W F (Resident) published on 16 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had brilliant care from the staff and have enjoyed myself and my time here! I am so grateful to be here.

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Awards / Recognitions (0)

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Frequently Asked Questions about Papillon

How many Care Homes does Papillon own?

Papillon own 2 Care Homes.

Which Papillon Care Homes have the highest review score?

Grove Lodge and Courtyard & Sovereign Court have the highest review score.
Papillon in Cleveland & Teesside Papillon in Tyne & Wear

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