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Care Home Owned by Papillon in Cleveland & Teesside

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Papillon in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Papillon are showing below.

View the details of all 2 locations (with 30 reviews) owned by Papillon

Papillon Locations in Cleveland & Teesside (1)

 

1 Care Home owned by Papillon in Cleveland & Teesside

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Grove Lodge and Courtyard

341 Marton Road, Marton, Middlesbrough TS4 2PH 

9.5 19 reviews
"I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home. If…"   Read all 19 reviews
Location Type Care Home

The Grove and the Courtyard is a high-quality care provision based in the town of Middlesbrough, with excellent links to travel and local amenities. This small, friendly and modern care environment is a ‘home from home’ for its residents, who regularly… Read more about Grove Lodge and Courtyard

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 57 Rooms

Papillon Reviews in Cleveland & Teesside (19)

9.3
Papillon has a Group Review Score of 9.3 (9.264) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.

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Review of

Grove Lodge and Courtyard

from Dave M (Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Grove Lodge and Courtyard. The staff and other residents have gone out of their way to make me feel welcome and at home.
If I could stay here permanently I would. The progress I have and continue to make is amazing and could not have been achieved without both the staff and other residents.

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Review of

Grove Lodge and Courtyard

from Nina P (Resident) published on 5 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the staff are very supportive and caring and are always there for me when I need them to either talk or help me with anything.

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Review of

Grove Lodge and Courtyard

from John P (Friend of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are always very courteous and friendly when approached for any help or assistance. The service user is extremely happy with his accommodation and the care and support given.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you so much for your lovely feedback about the service.


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Review of

Grove Lodge and Courtyard

from Paul F (Brother of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home with great facilities, the care is very good and well managed by the team. The team are an amazing asset to the company and the care they provide is second to none. Well done.

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Review of

Grove Lodge and Courtyard

from D C (Brother of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very reassuring to know that my brother is happy and in good hands staying at the Grove. He really likes the food and enjoys the organised trips out and about which provide a welcome change of scenery.

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Review of

Grove Lodge and Courtyard

from P B (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's finally everything I needed.

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Review of

Grove Lodge and Courtyard

from J H (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here.

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Review of

Grove Lodge and Courtyard

from K L (Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very friendly. The staff are very helpful.

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Review of

Grove Lodge and Courtyard

from D S (Resident) published on 19 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the care home is friendly and welcoming. The care and support are very good. We get a good variety of food and drink. The cleaners are excellent and hard working. They are friendly and very thorough. The staff are friendly and engaging, The cccupational therapy woman is very good and
does her job very well. Management is fair and caring, always there if you need them. I have praise for the facilities and the two hard handy people, I like my room and the en-suite, the only negative is no showers in the rooms.

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Review of

Grove Lodge and Courtyard

from D O (Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home and I like the staff and the manager.

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Review of

Grove Lodge and Courtyard

from Peter L (Resident) published on 20 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience living at Grove is that staff and carers are polite and courteous, staff negotiate tasks to a nature where they are good to solve and do.
They could all be paid more and to be fair people work but get little for it. Although what they do is a lot.
Am pleased that I live here. It's a
good conclusion practically.

Reply from Tracy Flounders, Home Manager at Grove Lodge and Courtyard

Thank you for your lovely review. An amazing comment and positive feedback.


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Review of

Grove Lodge and Courtyard

from Rose D (Wife of Resident) published on 28 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say anyone looking for a mental health facilitiy, look no further than The Grove & The Courtyard. I have found it to be well led by the management. All the staff are highly trained, friendly and approachable. They are very supportive of the service users and their families. For
me, it is reassuring to know my husband is in a safe, caring environment, surrounded by people who truly do care.

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Review of

Grove Lodge and Courtyard

from A B (Resident) published on 1 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a long term patient. I believe there are only loving consideration and understanding carers that are suited to my needs. So deliverance here my rescue and salvation and this works well for the entire household and everybody. Thanking that I live here.

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Review of

Grove Lodge and Courtyard

from H W (Resident) published on 1 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are quite friendly and supportive.

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Review of

Grove Lodge and Courtyard

from W F (Resident) published on 16 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had brilliant care from the staff and have enjoyed myself and my time here! I am so grateful to be here.

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Review of

Grove Lodge and Courtyard

from Kelby S (Resident) published on 7 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

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Review of

Grove Lodge and Courtyard

from Phillip R (Resident) published on 7 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant source of rehabilitation friendly and professional throughout.

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Review of

Grove Lodge and Courtyard

from Neil W (Resident) published on 7 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, when living in the care home it takes some getting used to eg: sleep, meds, etc. The laundry service is good with the service of the machines is done. Activities are very good with the supply of materials for colouring books. We can cook our own meals at any time during the day.

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Review of

Grove Lodge and Courtyard

from James S (Resident) published on 9 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here, I wasn't in a good place and now I am starting to realise I was crying out for help but couldn't find it. I will be forever grateful for the care and support I have received while I have been in these people's care and I now do believe these people have given me my life back.

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Awards / Recognitions (0)

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