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Care Home Owned by Papillon in Tyne & Wear

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Papillon in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Papillon are showing below.

View the details of all 2 locations (with 30 reviews) owned by Papillon

Papillon Locations in Tyne & Wear (1)

 

1 Care Home owned by Papillon in Tyne & Wear

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Sovereign Court

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA 

9.0 11 reviews
"The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks…"   Read all 11 reviews
Location Type Care Home

Sovereign Court is part of the pleasant village community of Westerhope, offering specialist residential care to people with mental disorders and neurological conditions. Hadrian’s Wall and the historic Roman town of Corbridge are close by, and there… Read more about Sovereign Court

  • Care Provided
  • Residential
  • Learning Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • 12 Rooms

Papillon Reviews in Tyne & Wear (11)

9.3
Papillon has a Group Review Score of 9.3 (9.264) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Papillon must have a Review Score.

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Review of

Sovereign Court

from Thomas M (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really lovely, make you feel at home. Definitely a 5-star care home.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind words, all the staff here are very grateful.


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Review of

Sovereign Court

from Sarah P (Wife of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager are so friendly and welcoming. My husband is so much happier there, he can be encouraged and guided into doing tasks and doing day-to-day activities. The care of the girls (carers) is amazing.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you very much for your kind words it is a pleasure to spend time with and assist your husband.


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Review of

Sovereign Court

from Anne G (Partner of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, little 12-bed home. Staff are very friendly, not only to residents but to family aswell. Nothing is a bother to them. Any problems are sorted out quite quickly. The atmosphere is always good. They are all very good with the residents
and that's what we need to know, that they're being looked
after. Would highly recommend this home.

Reply from Andrew Coulton, Home Manager at Sovereign Court

Thank you for your kind comments; the full team here at Sovereign Court are grateful.


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Review of

Sovereign Court

from Diane O (Sister of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that the staff are all fantastic and always happy to help.
The home is always clean, and my brother is always happy and well looked after.
I always feel welcome, and the staff are very polite.
Very homely meals are great. Fantastic home.

Reply from Anna Tait, Home Manager at Sovereign Court

We appreciate your feedback; thank you very much for your kind words!


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Review of

Sovereign Court

from F E (Wife of Resident) published on 3 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who really get to know their residents and provide care and support on an individual level. Staff are always friendly and helpful when I go to the care home. The manager and other staff are all very good at communicating with me as needed. Lovely secure garden area at the back which
my husband enjoys.

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Review of

Sovereign Court

from Isabella R (Friend of Resident) published on 7 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting this care home every week, I feel welcomed and at home on visits. The staff are very friendly and caring towards us, as visitors.

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Review of

Sovereign Court

from G R (Friend of Resident) published on 7 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and staff are tip-top. Patents are very well looked after, very clean and residents are very happy. Tip Top care home.

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Review of

Sovereign Court

from Audrey H (Cousin of Resident) published on 29 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Reasonable but there is certainly room for improvement.

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Review of

Sovereign Court

from S H (Brother of Resident) published on 14 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has seemed much happier in himself ever since he has been at Sovereign Court. He is very well cared for and the staff seem to sense exactly how much to help him and when to leave him to it. He feels secure. I am always made welcome and kept informed.

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Review of

Sovereign Court

from Christine G (Friend of Resident) published on 13 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Sovereign Court is a very well kept and well-run care home.

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Review of

Sovereign Court

from Kevin H (Son of Resident) published on 24 August 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a friendly atmosphere in the care home. The staff are easy to talk to and are happy to solve any small problems if necessary. All the service users seem happy with the staff and I haven't seen any of them complaining.

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Awards / Recognitions (0)

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