1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Restful Homes Group
  4. Locations Owned by Restful Homes Group in West Midlands

Care Homes Owned by Restful Homes Group in West Midlands

8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Restful Homes Group in West Midlands

Restful Homes Group Locations in West Midlands (3)

 

3 Care Homes owned by Restful Homes Group in West Midlands

Sort by:
View on Map
Asprey Court Care Home

Orphanage Road, Erdington, Birmingham B24 0BE 

8.0 25 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 86 Rooms
Shelbourne Specialist Care Centre

Chester Road, Walsall WS9 9DE 

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 64 Rooms
Connaught House

The Green, Stratford Road, Solihull B90 4LA 

8.2 2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 86 Rooms

Restful Homes Group Reviews in West Midlands (27)

8.8
Restful Homes Group has a Group Review Score of 8.8 (8.826) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Restful Homes Group must have a Review Score.

Overall Experience

  • 15
  • 2
  • 0
  • 0
  • 3

Date Published

27
0
2
9
18
Review of

Connaught House

from Debra F (Sister of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt compelled to write an update on my previous review. I really cannot fault the care my sister has received over the past 6 months, every single member of staff are so kind and caring towards her and have understood, rapidly, her level of care needs. My sister always has a smile for anyone who addresses
her, which is a huge tell tale sign. I am at Connaught-Cranmore level a lot and can see how respectfully the residents are treated. Activities were always a big thing for me when it came to my sister's care and I can honestly say the activities team really do go above and beyond to get residence involved. In my sister's case, karaoke and movement activities being a favourite. I would love to mention each and every staff member but the list would go on and on. You all know who you are and I can't express how much you are all appreciated. I also have to mention the laundry team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Tricia D (Wife of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband's first time in respite care and what an experience he had. The home was given a full profile of how he was, his behaviours etc. I called the home to ask how he was doing to be told he was refusing his medications, refusing to eat and refusing personal care. He keeps going into other client's
rooms even though we have told him not to and we've even put his name on his room door.
My husband who has dementia needs coaxing to do things like personal care, I've never had problems with his eating, he's a roamer and he has to be coaxed to take his medication at times. In new settings he can be difficult and aggressive l admit never denied it. So l am disappointed in this care home with a behavioural unit that couldn't cater for his needs at a time when he was in a strange environment and not able to understand what was happening to him and unable to read his name on his room door. l say shame on you for not providing him with the care, patience, and understanding he deserves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Olivene W (Sister of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has dementia, and without the wonderful staff at Asprey, we, as a family, could not cope with the situation. It’s the toughest challenge we have had to cope with as a family, and when it gets hard, there is always a member of staff to help us cope. Special thanks to all the staff and the manager,
who we can always chat with to find solutions for any issues we might have. Just want to say thanks a million to all the staff who work there; we, as a family, appreciate you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from J B (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Asprey Court for temporary respite after being very poorly in hospital. Very sadly he passed away after being there for only two weeks. In those two weeks, I cannot fault the care he received, all the staff were very attentive, kind and caring, nothing was too much trouble. The manager
is so supporting, kind and caring, again nothing is too much trouble, and any concerns are quickly alleviated or sorted out. I would definitely recommend Asprey Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Jane N (Niece of Resident) published on 18 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt loves the food and has put weight on since being a resident. The carers are generally very kind and patient, and encourage her to join in with the activities. The activity staff are constantly finding new ways to decorate the home and stimulate residents. Housekeeping are incredible, and the
rooms are always clean. The administrative staff are welcoming and helpful. The accommodation is superb; individual rooms are well-equipped, roomy and comfortable. It always makes me smile that the staff not only know all the residents' names but greet me by name too. Certainly hope this home is available when I need full-time care - what better recommendation than that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from S E (Cousin of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a relative living at Asprey Court and cannot praise it enough. The staff would always make you feel welcome and go that extra mile for the residents; they became more like family. The accommodation was more like a hotel. The home was always very clean. The menu the home served was outstanding.
I can't thank the staff or management enough for the exceptional care given. I would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from G M (Relative of Resident) published on 3 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst being a resident at Asprey Court my family member was not looked the way he deserved to be. We witnessed him being shouted at by one of the senior care staff which left him traumatised and terrified. On another occasion we arrived to find him in the lounge slumped in a chair. He was slipping
off the chair and not one of the care staff was attempting to help him. The staff were congregated together chatting. On numerous occasions whilst sitting in our relative's room other residents would walk in and out of the room, the staff did not attempt to stop this. I would not recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Connaught House

from Laurie B (Partner of Resident) published on 12 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am prejudiced as my partner is in this 5-star home, but I have to say the staff are the best. That includes management, maintenance and especially reception. All the staff cannot do enough to occupy residents and us visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Sarah T (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in the care of Asprey Court for three years now.
The staff have all been amazing there, catering to my mom's needs and ours as a family. Mom has Alzheimer’s and has very challenging behaviour, I can’t fault the care they have given her or us as a family. Special thank you to two staff
members in particular for being so helpful and always being there for us and Mom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from D A (Son of Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

July 2022.
My honest personal assessment is based on my Mom spending 12 months here.
Mom was left needing personal care way too often.
The food was uninspired and basic.
I observed on many occasions Mom and other residents were left to sit directly on sprung seats with cushions removed!
I know
many of the staff meant well, but again, all too often staff chatted amongst themselves as residents slumped, unstimulated in their seats.
Staff handling skills (The Ward Manager - Mason Ward) were woeful and liable to cause injury.
Mom had numerous falls and it was just a dreadful overall experience.
All complaints were handled with assurances but little sustained remedial action.
Clothing and eyeglasses were continually going missing, and the laundry staff rude and dismissive.
I would not recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Julie G (Daughter of Resident) published on 26 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was seriously ill in January this year, was hospitalised for four months, was unable to go back to her last home due to having infections and an operation on her leg. She was then released in April and came to Asprey. She was physically unwell and underweight and very poorly. The care she has
received is exceptional at Asprey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Chris S (Son of Resident) published on 23 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Asprey Court. Since admission, I have found the staff to be very caring and kind to my father and my family. The management are very approachable, the home is spotless and rooms are well equipped. The food is to a high standard, nothing is too much trouble. I would recommend
this home to my friends and other family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from J B (Sister of Resident) published on 21 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has learning disabilities and is autistic, so her behaviour can be very challenging. Staff are brilliant with her and go out of their way to ensure that her needs are met.
Aspery Court has a warm and friendly atmosphere, and they have lots of events on to ensure that residents are interactive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Katie R (Great-Niece of Resident) published on 5 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home. The care that was provided for my Aunt was outstanding these guys really do go above and beyond. We are treated as part of the family each time we visit, there always appears to be senior management in the home when we visit who are friendly and very approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from A R (Wife of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very positive experience, only issues are with clothes going missing. Staff in the unit very approachable and any concerns dealt with promptly. Residents treated as individuals and with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Ann W (Partner of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrator and the manager, the whole team care in such a way that visitors feel very welcome and you can see how well residents are cared for and that they do their utmost to make resident's experience as happy as they can be. The team research and try different things, activities to ensure
that residents have variety.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from R K (Son of Resident) published on 5 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my father professionally and excellently.
Anything he needed he had. Activities etc excellent. Cinema, hairdressers you name it this home has it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Stephen C (Friend of Resident) published on 5 November 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home where all staff are friendly and residents are treated with respect and dignity.
I would highly recommend this care home it's spacious, clean and lots for the residents to do activities wise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Jeanette K (Daughter of Resident) published on 19 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Asprey Court is the most friendly, most caring home I have ever been in. The staff are one in a million. Management staff go above and beyond to help. They even kiss, hug and cuddle patients. They are always on hand to help advise and support rooms are fantastic. Very clean and very spacious. Very well
decorated, even a bar. It is more like a top quality hotel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Asprey Court Care Home

from Paul J (Husband of Resident) published on 14 September 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dec 2017 Asprey Court and their staff have given us 100% support and help. Nothing is too much trouble. They are always there to listen and advise whenever it's needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Restful Homes Group in Staffordshire Restful Homes Group in Warwickshire Restful Homes Group in West Midlands Restful Homes Group in Worcestershire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Restful Homes Group to verify any information. View our terms and conditions.