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Care Home Owned by Restful Homes Group in Worcestershire

8.8 Group Review Score (the average from all locations with a review score)

Restful Homes Group Locations in Worcestershire (1)

 

1 Care Home owned by Restful Homes Group in Worcestershire

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Austen Court Care Home

Davies Road, Evesham WR11 2FQ 

8.5 38 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 69 Rooms

Restful Homes Group Reviews in Worcestershire (38)

8.8
Restful Homes Group has a Group Review Score of 8.8 (8.826) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Restful Homes Group must have a Review Score.

Overall Experience

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Review of

Austen Court Care Home

from Debbie M (Daughter-in-law of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at the care home. She was there for almost 3 years. She passed away 7 months ago. When she was admitted to the home, she was only given 2-3 months to live. If it hadn't been for all the staff there, she would not have lived. A big thank you to you all. Six staff members
in particular made her life so very happy, and she loved you all very much. Plus, there are so many more people from the cleaners, laundry, kitchen staff, and activities staff to give a big thank you from all of the family.

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Review of

Austen Court Care Home

from Louise H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough for the care and compassion they gave my dad. He was with them for about 12 months and right from before he even arrived with them they were supportive of us as a family. Every single member of staff from the Manager and clinical staff to the housekeeping staff
were absolutely amazing and genuinely cared for my dad. The support and care we received as a family during my dad's last weeks, which were extremely difficult, was absolutely outstanding and I would recommend them to anyone. The home was clean, tidy and we felt he was in a 5-star hotel and treated like a king.

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Review of

Austen Court Care Home

from Nicola H (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mom has been at Austen Court for 5 years now and as a family, we couldn't wish for anywhere better for her. The care and dignity she receives is excellent and tailored to her particular needs. The staff are warm, caring, friendly, always welcoming and approachable and nothing is ever too much trouble
for them. They are there if you ever need to ask anything, or even for a chat and any questions are answered and sorted out straight away. Mom has a beautiful room that she has made her own and the staff are respectful of all her property. She enjoys her meals, tailored to her vegetarian needs and participates in the many activities on offer, including a mini on-site cinema, again by the caring and thoughtful activity staff. She also makes use of the hairdresser and Chiropodist, who visit the home on a regular basis. We feel content and relieved that Mom is always safe and cared for very well, as well as her independence encouraged. Thank you to all the staff at Austen Court.

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Review of

Austen Court Care Home

from K B (Granddaughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no doubt my grandad is cared for by the staff and my nan is always welcomed when I bring her to visit. However, on my last few visits, I felt the cleanliness of the home was poor. Whether it be carpet or furniture.

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Review of

Austen Court Care Home

from Cathy T (Daughter of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Austen Court for two years. All staff were caring, polite and helpful, from nurses and carers, to laundry and maintenance staff. My mother couldn't have wished for better care. The rooms are spacious and kept very clean.


In the last days of her life, she received so much

love and attention from the staff, and my brothers and I were supported too. We are very grateful that we were able to be with our mother when she died, in calm and dignified surroundings.

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Review of

Austen Court Care Home

from M W (Son of Resident) published on 10 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is how care should be! Although a sad time for the family, Austen Court and all the staff were extremely caring and thoughtful to my mum and us, the family. We could not ask for any better. Thank you.

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Review of

Austen Court Care Home

from A A (Daughter of Resident) published on 6 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Austen Court for only a short time but they could not have been more caring and considerate to her needs at the end of her life.
Dignity was observed and the staff were very friendly to me when I visited.
It felt like a peaceful place to be.

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Review of

Austen Court Care Home

from Roger C (Son of Resident) published on 1 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so fortunate as a family that our relative could end her life in the love and care of Austen Court. They looked after all of us with sincerity and genuine interest in such difficult times. Thanking you all.

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Review of

Austen Court Care Home

from Brian S (Husband of Resident) published on 30 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken into this care home after her assessment. All I can say is that we have been very impressed indeed with the quality of care provided.


It is a truly excellent place for her to be.


All the staff are polite and helpful, so I shall take this as an opportunity to say thank you all

very much indeed.

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Review of

Austen Court Care Home

from Mark Y (Son of Resident) published on 28 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the three plus years that our mother has been in Austen Court, my sister and I have paid hundreds of visits. We have always found Mum to be happy, comfortable, well-groomed and well-fed. For this, we are most grateful. We cannot speak highly enough of the staff and management of this superb and
well-run home. Thank you all.

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Review of

Austen Court Care Home

from M B (Son of Resident) published on 26 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I can't thank everybody enough. So kind and caring, in every way possible. Staff and management can't do enough possible. The care home is a fantastic place to visit my parents who have settled in so very well.
Thank you all at Austin Court, Evesham.

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Review of

Austen Court Care Home

from P R (Sister of Resident) published on 6 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had to be admitted to Austen Court just before Christmas. I found the treatment and care shown by the manager, assisting manager, nursing and care staff was excellent helping me and my brother through a traumatic time.

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Review of

Austen Court Care Home

from A K (Daughter of Resident) published on 3 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Austen Court Care Home two weeks ago. It was not an easy move for the family as a whole but the manager and members of staff have been so reassuring. My mum and I have spent time sitting with the manager and her staff to discuss needs. The manager has helped coordinate doctors appointments
through emails (long after hours). We have also had reassurance from an owner. Dad tells is it's a very comfortable place to be.

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Review of

Austen Court Care Home

from C B (Daughter of Resident) published on 11 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful, spacious with excellent amenities. The staff are caring and friendly. State of the art systems help to ensure care and safety.

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Review of

Austen Court Care Home

from Susan D (Daughter of Resident) published on 14 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who had dementia, died recently in this lovely care home where, without exception, the staff took a personal interest in his care and comfort. His surroundings were delightful and he did not need the addition of his own furniture as the room had been so well thought out. The communal areas
were also very attractive and not at all institutional. Having looked at several care homes as soon as I entered Austen Court, I knew it was the one. One sad aspect of his death is that he did not have more time to enjoy this amazing facility.

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Review of

Austen Court Care Home

from M M (Wife of Resident) published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Austen Court in 7/9/18 His room was just amazing. He used a large wheelchair and he was able to drive in - full 360 turn in front of kitchen area onto his own sitting room area, turn again, straight out into its corridor to the dining room. To have the space and be allowed to do
just that was 100% what he needed.
We enjoyed a fabulous film afternoon with extended family to watch dvd of film that grandad was in. Austen Court just so special.

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Review of

Austen Court Care Home

from Mary M (Daughter of Resident) published on 13 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Austen Court from hospital late on Thursday 29th November for palliative care. We received a phone call Friday morning asking us to come in. We were treated with care and support and were able to spend mums last hours with her in comfort. The nursing and care staff treated mum with
great care and dignity and provided us with care and support. Mum spent her last day in comfort. Thank you for making that possible.

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Review of

Austen Court Care Home

from Paul B (Son of Resident) published on 20 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Austen Court Care Home is providing the standard in care that all other residential homes should follow.

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Review of

Austen Court Care Home

from G B (Mother of Resident) published on 11 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic and very patient and understanding.


Have never seen such a pleasant atmosphere in such beautiful surroundings.


More like a first class hotel than a care home.


Just what anyone would want for their nearest and dearest, knowing that they have care 24/7.


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Review of

Austen Court Care Home

from Mary S (Daughter of Resident) published on 4 June 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness from all the staff at Austen Court Evesham was the best anyone could ask for during the time they looked after my mum.


It is a beautiful home and I know she felt at home and was treated with dignity until the end.


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