How many Care Homes does Towerview Care Group own?

Towerview Care Group own 4 Care Homes.

Which Towerview Care Group Care Homes have the highest review score?

Smithy Bridge Court , Bridge, Burton and Trent Courts - Towerview Care & Veronica House Nursing Home have the highest review score.

Towerview Care Group | 4 Care Homes

Review of
Bridge, Burton and Trent Courts - Towerview Care
from C G (Wife of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

one to one care 24/7.
Never have I met such devoted staff to residents. The smiling faces under such pressure of work is amazing. They are so dedicated. I feel happy that my husband is getting the best of care there.
I visit 5 days a week at various times ( morning ,afternoon and night) and stay

minimum of 2 hours a day, either in his room or downstairs where other residents are. The carers are devoted to make each day a good day for the residents.
The nursing staff always have time for you if you feel the need to catch up on any health related info and are always helpful and kind.
The manager is always approachable and has made immense effort to update the building and everything that comes under her job role. The entertainment and special themed days gives the residents something to look forward to each day. I see lots of game playing and mental entertainment for all abilities.
The food is very good, and varied with plenty of it. I would not want my husband to be anywhere else.

Reply from Emily Crossley, Lead for Business Development, Marketing and Wellbeing. at Bridge, Burton and Trent Courts - Towerview Care

Thank you so much for taking the time to share this. We are so lucky to have such amazing relatives like yourself. We are privileged to be able to care for your husband and are so grateful for all the support and kindness you show to our team.

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Review of
Bridge, Burton and Trent Courts - Towerview Care
from Gus A (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My mum has been at Burton Court for over three years. The staff have always been excellent. They are extremely caring and between them, they have a lot of experience, particularly with tricky situations and challenging behaviours.
There have been a fair few changes in management over the time Mum

has been a resident but things have always been improving. The food always seems to be great, the lunches are always varied and include plenty of vegetables. A new chef started recently and now that Mum is on 'easy to eat' food, it's nice to know that the chef cares about what's on the plate and how it looks.

Reply from Emily Crossley, Lead for Business Development, Wellbeing and Marketing at Bridge, Burton and Trent Courts - Towerview Care

Thank you so much for taking the time to leave this review. We are so lucky to have such supportive families like yourself.

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Review of
Bridge, Burton and Trent Courts - Towerview Care
from K F (Niece of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

The nursing home is big with enough parking, even if at times have to park on another site. Easy to access. All staff are very kind and friendly. The home looks clean. Staff go above and beyond and offer my mum and me refreshments at times which is very kind. All staff speak to my aunt and ask how she

is. Only thing I would say, it is such a shame the bedrooms aren't bigger - my aunt's is small. The rooms need to be ensuite too, which would make the residents feel much nicer, as if they were in their own home. Especially residents like my aunt who can look after own personal care themselves.

Reply from Emily Crossley, Lead For Business Development, Marketing and Wellbeing at Bridge, Burton and Trent Courts - Towerview Care

Thank you so much for taking the time to leave such a lovely review. We are so lucky to have such great supportive families like yourself.

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Review of
Bridge, Burton and Trent Courts - Towerview Care
from C W (Niece of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

Satisfactory.

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Review of
Bridge, Burton and Trent Courts - Towerview Care
from T M (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

Since moving into Trent Court, we have been very happy with the care my dad has received. He is always washed and clean-shaven when we visit and I can always find out how he has eaten or how he is sleeping. I am also kept fairly well-informed on any changes or problems concerning my dad. He is treated

with care and respect. One thing that seems missing is a lack of entertainment for the residents, in-home or from external providers.

Reply from Emily Crossley, Lead of Business Development, Marketing and Wellbeing at Bridge, Burton and Trent Courts - Towerview Care

Thank you so much for taking the time to write such a lovely review. We are so lucky to have such supportive relatives. We have a new lead for well-being and look forward to sharing all of our exciting plans with you.

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Review of
Veronica House Nursing Home
from Mary R (Sister of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

I understand staff have to have holidays but I think the reception area needs to be covered at all times. There were 3 lots of visitors today who had to wait quite a while to be let in.
After obtaining entry everything was fine.

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Review of
Veronica House Nursing Home
from D W (Son of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Me and Mom find it difficult at times seeing Dad when he's not good but we cope because we know he's cared for and the staff are doing an amazing job with him. We also realise he's gonna get worse but are reassured with the thought that he's in the right place with the right people who he's taken to

and so have we, we've become close with most of the staff there but would be hard not to seeing them 3/4 times a week for over 2 years we're all human and all want the best for Dad, I think a few staff don't quite know how to take us because we are very friendly and love you all for having Dad's best interests at heart and kind of show that when we're there having a laugh that's what we believe makes the care home very professional the respect from us to them for doing a fantastic job and from them to us knowing we care and are most thankful. The idea of talking to robots and not real honest people is not for us and want to thank you all so much the cooks, cleaners nurses and carers. Thanks.

Reply from Emily Crossley, Lead for Business Development and Marketing at Veronica House Nursing Home

Thank you so much for taking time to recognise our wonderful hardworking team at Veronica House. We are so lucky to have such supportive and wonderful families like yourself.

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Review of
Smithy Bridge Court
from J H (Son-in-law of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Given our brother/brother-in-law hasn't been in very long overall we are "happy". Recently had a family meeting with the new manager and I was very impressed with future ideas and plans. We personally had just one issue and a promise was made to improve/look into it, once this is addressed were have

no further issues or complaints at this moment in time. Feel we can confidently say we recommend Smithy Bridge Court.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for taking the time to share your experience with us. We are so glad you are happy and thank you for taking the time to recognise the hard work her carer and the team put into making Smithy such a lovely place. We are lucky to have such a supportive and kind family as you.

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Review of
Smithy Bridge Court
from Charlene B (Niece of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

Thank you to all of the incredible staff team who work so hard to support and care for my aunt. She is very happy at Smithy Bridge. As a family this month the team went above and beyond ensuring our aunt and sister had a great birthday celebration. The staff helped with a little party, dancing, singing

and spreading lots of joy! It was lovely making treasured memories.
Thanks once again.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for using the time to recognise our amazing team. The team always love to recognise special occasions to show how much the people they care for mean to them. We are so lucky to have such great and supportive families, like yourself. Thank you again for taking the time out to recognise the team. It means so much to them.

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Review of
Smithy Bridge Court
from Martin J (Son of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for nearly 2 years now. I manage to visit at least every 2 weeks. On most occasions, my mother has been well dressed and cared for with a cup of tea and biscuits on the go. I usually arrive late morning which is a good time for everybody concerned. I leave just before lunch

so as not to get in the way. The care staff do a great job. I can see that some residents are challenging but they cope admirably. The new manager has great ideas and plenty of enthusiasm we wish her well in her new role. Keep up the good work everyone!

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Review of
Smithy Bridge Court
from Kathryn B (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

Since being at Smith Bridge Court, my mother's health and mental well-being have improved greatly. The staff are so friendly and adore her. I am confident that she feels very much at home and that she is well cared for. Family meetings are often held, and the management team listen to ideas and suggestions

from us.
Keep up the brilliant work and thanks to all the staff who make my mum's life so comfortable.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for taking the time to recognise our wonderful team. We are lucky to have such supportive and warm relatives like yourself who really make the team's job so rewarding. We are so grateful that you trust us with your loved one.

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Review of
Smithy Bridge Court
from S S (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

A lovely, nurturing care home, with some very caring staff. The new manager seems very welcoming and passionate.
The team are always willing to go that extra mile for Mum, taking her out shopping, doing her makeup and taking her out for regular coffee trips to the local cafe.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you for taking the time to recognise the hardworking team at Smithy. It makes the team's hardwork so worthwhile when supportive families like yourselves see how much they are doing. It is our privilege to care for your mum.

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Review of
Smithy Bridge Court
from Rosie M (Niece of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I visit my auntie every 4-6 weeks. On every visit I always find the staff to be extremely caring and helpful. They are always willing to oblige and nothing is too much trouble for them. My uncle and I have full peace of mind when we leave the home knowing full well that my antie will be looked after

with genuine kindness and compassion. It's almost like she is one of the family. I really appreciate the care and kindness the staff show. They are completely devoted. A huge thank you for all you do.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much Rosie for taking the time to recognise our amazing team. We really appreciate such kind and supportive relatives like yourselves. How lucky we are to care for your auntie and how lucky your auntie is to have such a dedicated family member. We look forward to your next visit.

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Review of
Smithy Bridge Court
from John R (Husband of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

I have total peace of mind my wife is getting the best care and support.

Reply from Emily Crossley, Lead for Business and Marketing at Smithy Bridge Court

John, we are so grateful for your kind words and for taking the time to recognise the hardworking team. It's our privilege to care for your wife.

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Review of
Smithy Bridge Court
from Sarah H (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

An amazing caring and supportive nursing home. The staff are very caring and keep relatives updated and ring when needed, will even ring so my dad can speak to us when dad is distressed and helps him and then is much happier afterwards.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for recognising how above and beyond our team goes. We are so very lucky to have such supportive and special families like you and it is our privilege to care for your loved one.

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Review of
Smithy Bridge Court
from R H (Husband of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

From the first day, my wife has received the best care and attention from all the staff, both day and night. Nothing is too much trouble for them. If there is any problem, it is discussed and a solution is achieved. My daughter and my son who visit regularly have commented on the service my wife has

received. We are aware the staff have made my wife's time at the home comfortable and safe. Her cleanliness is second to none. I did not want my wife to come into a home but I admit this home has been a revelation.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

It is so incredible to read such warm and lovely feedback. Thank you so much for taking the time to recognise our incredible team. Relatives who have the support and insight you do make all of Our jobs so much more rewarding. Thank you for letting us care for your loved one we feel very lucky to do so.

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Review of
Smithy Bridge Court
from R C (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Dad lived here for over a year until he passed away on the 1st of March.
Without Smithy Bridge, I wouldn't have got through the final stages of Dad's dementia. Not only did they do an amazing job at caring for Dad but the support they have given me and even after he has passed is just out of this world.

While Dad was there I was relaxed and able to start enjoying my life too knowing Dad was being so well cared for. They genuinely do care.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

We are so sorry for your loss. Thank you so much for taking the time to recognise our fabulous team. We are very lucky to have such amazing relatives like you who support the team to make a difference to your loved ones' care. Every person who comes to Smithy is special to us and never forgotten. It was a privilege to care for your Dad.

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Review of
Veronica House Nursing Home
from Ana J (Sister of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

The room and brother was filthy with food on the floor and his clothing.
Brother and sister-in-law found his water bottle with floating black stuff in it and the drinking straw was black with some sort of mold. Been in hospital for 10/11 days and this is what he came back to. Official complaint raised

via email.

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Review of
Veronica House Nursing Home
from Mark C (Son of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

I’ve visited my father at Veronica House about a dozen times now, your staff are excellent and committed, the only problem is you don’t have enough of them.
This leaves ones you do have stretched to accommodate everyone there.

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Review of
Smithy Bridge Court
from Barbara T (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

We would like to thank all members of staff for looking after our mother. Who passed away peacefully in January. They didn't just look after Mum. They showed love and compassion to the whole family on the day of her death. Thank you to you all!

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Care Homes Owned by Towerview Care Group

Towerview Care Group Locations (4)

Towerview Care Group Reviews (51)

Bridge, Burton and Trent Courts - Towerview Care

Bridge, Burton and Trent Courts - Towerview Care

Bridge, Burton and Trent Courts - Towerview Care

Bridge, Burton and Trent Courts - Towerview Care

Bridge, Burton and Trent Courts - Towerview Care

Veronica House Nursing Home

Veronica House Nursing Home

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Smithy Bridge Court

Veronica House Nursing Home

Veronica House Nursing Home

Smithy Bridge Court

Awards / Recognitions (0)

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