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Care Home Owned by Towerview Care Group in Greater Manchester

8.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Towerview Care Group in Greater Manchester

Towerview Care Group Locations in Greater Manchester (1)

 

1 Care Home owned by Towerview Care Group in Greater Manchester

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Smithy Bridge Court

Barke Street, Littleborough OL15 8QN 

9.6 12 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 51 Rooms

Towerview Care Group Reviews in Greater Manchester (12)

8.3
Towerview Care Group has a Group Review Score of 8.3 (8.273) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Towerview Care Group must have a Review Score.

Overall Experience

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Review of

Smithy Bridge Court

from J H (Son-in-law of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given our brother/brother-in-law hasn't been in very long overall we are "happy". Recently had a family meeting with the new manager and I was very impressed with future ideas and plans. We personally had just one issue and a promise was made to improve/look into it, once this is addressed were have
no further issues or complaints at this moment in time. Feel we can confidently say we recommend Smithy Bridge Court.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for taking the time to share your experience with us. We are so glad you are happy and thank you for taking the time to recognise the hard work her carer and the team put into making Smithy such a lovely place. We are lucky to have such a supportive and kind family as you.


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Review of

Smithy Bridge Court

from Charlene B (Niece of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all of the incredible staff team who work so hard to support and care for my aunt. She is very happy at Smithy Bridge. As a family this month the team went above and beyond ensuring our aunt and sister had a great birthday celebration. The staff helped with a little party, dancing, singing
and spreading lots of joy! It was lovely making treasured memories.
Thanks once again.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for using the time to recognise our amazing team. The team always love to recognise special occasions to show how much the people they care for mean to them. We are so lucky to have such great and supportive families, like yourself. Thank you again for taking the time out to recognise the team. It means so much to them.


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Review of

Smithy Bridge Court

from Martin J (Son of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly 2 years now. I manage to visit at least every 2 weeks. On most occasions, my mother has been well dressed and cared for with a cup of tea and biscuits on the go. I usually arrive late morning which is a good time for everybody concerned. I leave just before lunch
so as not to get in the way. The care staff do a great job. I can see that some residents are challenging but they cope admirably. The new manager has great ideas and plenty of enthusiasm we wish her well in her new role. Keep up the good work everyone!

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Review of

Smithy Bridge Court

from Kathryn B (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Smith Bridge Court, my mother's health and mental well-being have improved greatly. The staff are so friendly and adore her. I am confident that she feels very much at home and that she is well cared for. Family meetings are often held, and the management team listen to ideas and suggestions
from us.
Keep up the brilliant work and thanks to all the staff who make my mum's life so comfortable.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for taking the time to recognise our wonderful team. We are lucky to have such supportive and warm relatives like yourself who really make the team's job so rewarding. We are so grateful that you trust us with your loved one.


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Review of

Smithy Bridge Court

from S S (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely, nurturing care home, with some very caring staff. The new manager seems very welcoming and passionate.
The team are always willing to go that extra mile for Mum, taking her out shopping, doing her makeup and taking her out for regular coffee trips to the local cafe.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you for taking the time to recognise the hardworking team at Smithy. It makes the team's hardwork so worthwhile when supportive families like yourselves see how much they are doing. It is our privilege to care for your mum.


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Review of

Smithy Bridge Court

from Rosie M (Niece of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my auntie every 4-6 weeks. On every visit I always find the staff to be extremely caring and helpful. They are always willing to oblige and nothing is too much trouble for them. My uncle and I have full peace of mind when we leave the home knowing full well that my antie will be looked after
with genuine kindness and compassion. It's almost like she is one of the family. I really appreciate the care and kindness the staff show. They are completely devoted. A huge thank you for all you do.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much Rosie for taking the time to recognise our amazing team. We really appreciate such kind and supportive relatives like yourselves. How lucky we are to care for your auntie and how lucky your auntie is to have such a dedicated family member. We look forward to your next visit.


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Review of

Smithy Bridge Court

from John R (Husband of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have total peace of mind my wife is getting the best care and support.

Reply from Emily Crossley, Lead for Business and Marketing at Smithy Bridge Court

John, we are so grateful for your kind words and for taking the time to recognise the hardworking team. It's our privilege to care for your wife.


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Review of

Smithy Bridge Court

from Sarah H (Daughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing caring and supportive nursing home. The staff are very caring and keep relatives updated and ring when needed, will even ring so my dad can speak to us when dad is distressed and helps him and then is much happier afterwards.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

Thank you so much for recognising how above and beyond our team goes. We are so very lucky to have such supportive and special families like you and it is our privilege to care for your loved one.


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Review of

Smithy Bridge Court

from R H (Husband of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, my wife has received the best care and attention from all the staff, both day and night. Nothing is too much trouble for them. If there is any problem, it is discussed and a solution is achieved. My daughter and my son who visit regularly have commented on the service my wife has
received. We are aware the staff have made my wife's time at the home comfortable and safe. Her cleanliness is second to none. I did not want my wife to come into a home but I admit this home has been a revelation.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

It is so incredible to read such warm and lovely feedback. Thank you so much for taking the time to recognise our incredible team. Relatives who have the support and insight you do make all of Our jobs so much more rewarding. Thank you for letting us care for your loved one we feel very lucky to do so.


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Review of

Smithy Bridge Court

from R C (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived here for over a year until he passed away on the 1st of March.
Without Smithy Bridge, I wouldn't have got through the final stages of Dad's dementia. Not only did they do an amazing job at caring for Dad but the support they have given me and even after he has passed is just out of this world.
While Dad was there I was relaxed and able to start enjoying my life too knowing Dad was being so well cared for. They genuinely do care.

Reply from Emily Crossley, Lead for Business Development and Marketing at Smithy Bridge Court

We are so sorry for your loss. Thank you so much for taking the time to recognise our fabulous team. We are very lucky to have such amazing relatives like you who support the team to make a difference to your loved ones' care. Every person who comes to Smithy is special to us and never forgotten. It was a privilege to care for your Dad.


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Review of

Smithy Bridge Court

from Barbara T (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all members of staff for looking after our mother. Who passed away peacefully in January. They didn't just look after Mum. They showed love and compassion to the whole family on the day of her death. Thank you to you all!

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Review of

Smithy Bridge Court

from S D (Niece of Resident) published on 12 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle are residents, and I have been several times with my mum. We have found the staff to be pleasant, helpful and seem to care about the people they look after. I can’t find any faults at all.

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Awards / Recognitions (0)

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