Towerview Care Group in South Yorkshire | 1 Care Home

Review of
Loxley Court
from Beryl R (Wife of Resident) published on 6 April 2021

Submitted via Postal Card • Report

Overall Experience

I have always felt very welcome, both before and after lockdown during this COVID time, when allowed to visit and also when I rang to speak to my husband when visits weren't allowed. The staff and management are always very polite, happy and smiling. Each and every one of them very friendly. My husband

seems very content and happily settled.

Reply from Deborah Hillier, Marketing at Loxley Court

Thank you so much for your kind words Beryl, it is a privilege and a pleasure to support your husband. It is so nice to have positive feedback, especially during such challenging times. We can't wait for restrictions to be lifted and to be able to welcome back all our families. Best wishes from everyone at Loxley Court

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Review of
Loxley Court
from Stephen W (Son of Resident) published on 29 March 2021

Submitted via Website • Report

Overall Experience

My dad has been a resident in Loxley Court since December 2019 and was an emergency admission, for this, our family was very grateful. Due to the pandemic we have had very few visits in this time. When we have been able to visit Dad he is very content and feels at home. The care staff are very attentive

towards my dad's care and there is always a support person around whilst we are having a visit. He is very relaxed and happy.
Management at the home have been very professional throughout the pandemic and regularly communicate updates on how they will accommodate visits and how families can safely visit.
We are very happy with the care my dad receives.

Reply from Deborah Hillier, Marketing at Loxley Court

Thank you for your kind words and for taking the time to write such a lovely review about Loxley Court. Your dad has settled into life here seamlessly, and it is lovely to see him smiling, making friends and joining in with all our activities.
Best wishes from the Loxley Court family, and we look forward to seeing you again soon.

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Review of
Loxley Court
from E H (Relative of Resident) published on 16 September 2019

Submitted via Website • Report

Overall Experience

My dad was well looked after in the 3 years he was there. He passed away in August but I could not have asked for better care for him. The staff were amazing. They took time with him, even when at times he could be difficult. My dad always had a smile on his face when I visited and only once did I have

to raise an issue with the manager, who dealt with it. I can't thank them enough for the care and consideration they showed in his last days. The staff work really hard.

Reply from Sharon Radford, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you believe that your dad received amazing care. We very much enjoyed getting to know dad and we would like to once again offer our sincere condolences to you all.
Kind regards, Sharon Radford, Home Manager.

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Review of
Loxley Court
from Victoria B (Wife of Resident) published on 8 February 2019

Submitted via Postal Card • Report

Overall Experience

My husband came to Loxley Court on 31st December 2018. He has received the best care, he was treated with care and compassion during his stay. The family were also treated very well and felt that he was safe and looked after.
He passed away on 15th January 2019 and was given a dignified exit from this

world.

Reply from Sharon Radford, Care Home Manager at Loxley Court

Many thanks for such a lovely and heartfelt review. We’re so happy to hear that you were happy with the care provided and that we could offer comfort in your husband’s final weeks. We wish you and your family all the best. Many thanks, Care Home Manager.

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Review of
Loxley Court
from J M (Wife of Resident) published on 3 December 2018

Submitted via Postal Card • Report

Overall Experience

I find the home clean. Staff very helpful and they interact with residents well. Staff are ready to answer any queries you have and update you on the care of my husband. Management helpful and really approachable.

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Review of
Loxley Court
from Diane L (Daughter of Resident) published on 28 November 2018

Submitted via Postal Card • Report

Overall Experience

My Mum is cared for well and I don't have any concerns about welfare. Always kept updated on her health and notified of any changes.

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Review of
Loxley Court
from William O (Husband of Resident) published on 6 November 2018

Submitted via Postal Card • Report

Overall Experience

My main concern is that a few residents are allowed to roam and some of them enter my wife's room without a carer being present.

Reply from Sharon Radford, Care Home Manager at Loxley Court

Many thanks for taking the time to review our home. Whilst I am glad to hear that you are happy with the food, drink and care our home provides, I urge you to come speak to me directly about your concerns regarding your wife’s room and the activities in the home. Kind Regards, Sharon Radford, Care Home Manager

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Review of
Loxley Court
from Aileen P (Daughter of Resident) published on 6 November 2018

Submitted via Postal Card • Report

Overall Experience

Mum is looked after well by staff, carers, trained staff. She seems very settled and contented most of the time.

Reply from Sharon Radford, Care Home Manager at Loxley Court

Many thanks for leaving a review about our home. It’s lovely to hear that your mother is settled and is being well looked after by our staff. We look forward to caring for your mother in the future, Kind Regards, Sharon Radford, care home manager.

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Review of
Loxley Court
from Karen W (Daughter of Resident) published on 23 May 2018

Submitted via Postal Card • Report

Overall Experience

The staff at Loxley Court were professional, thorough and very kind and caring. My Mother presented particularly challenging needs and was exceptionally uncooperative at times - and yet the staff did everything possible to provide the best care and to look after her. The management staff were personally

involved and took time to understand and find out as much as possible in order to give the best care plan for my Mum. Even on a personal level - the manager was caring and supportive for me. I felt she went above and beyond and did her job in an exemplary way.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel your mums’ care was to a high standard, and that the team as a whole took the time to fully understand her needs in order to put together a comprehensive care plan. Kind regards.

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Review of
Loxley Court
from M B (Wife of Resident) published on 22 May 2018

Submitted via Postal Card • Report

Overall Experience

I observed a carer trying to cooperate with a resident, she really was amazing. The resident was very anxious, was in a very agitated state. She made a drink and put some biscuits on a plate and said very quietly "would you like to have a drink and let us both sit and enjoy a break"? After 5 minutes

this really worked, the task did get through to the resident. The point I'm trying to prove was that the carers patience to the resident made her feel at ease.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found our carer to be amazing, patient and supportive when caring for an anxious resident which in turn enabled the resident to feel at ease. Kind regards.

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Review of
Loxley Court
from Laraine G (Wife of Resident) published on 22 May 2018

Submitted via Postal Card • Report

Overall Experience

My husband is on Churchill Ward and last week was taken ill with swollen stomach and an infection which was detected by the nurses and they dealt with the situation very efficiently and caringly. He was sent to hospital and he is now back in his own room comfortable and made very welcome by all nurses

and excellent carers that work on that unit.

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Review of
Loxley Court
from Kevin (Son of Resident) published on 4 May 2018

Submitted via Website • Report

Overall Experience

Overall I am very happy with my Father's care and would encourage others to consider Loxley Court. There are some excellent staff working here and over the years I think I have seen steady progress towards the highest standards. My Father has multiple care needs and I feel these are being met: he seems

very much at home and staff have become family for him. Whilst nothing is perfect, I do feel the managers have tried to listen to concerns and responded positively. Dad is treated with dignity and is given genuine care on a day-by-day basis. I do trust the whole staff team to give Dad the best life possible and they usually rise to the challenges. I and my sisters thank the whole team for all they do.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that your father is treated with dignity and that you are happy with the care that he receives. We very much believe that the residents are part of our family and it is wonderful to hear that this is immediately apparent.
Kind regards Gracious Duba, Home Manager

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Review of
Loxley Court
from David C (Nephew of Resident) published on 2 May 2018

Submitted via Postal Card • Report

Overall Experience

Having visited three times, have been very impressed by the way staff have been very helpful always. The residents have been well looked after and the facilities have been well cleaned and always well maintained.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your relative is very well cared for and that you find the staff to be very helpful and welcoming.
Kind regards Gracious Duba, Home Manager

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Review of
Loxley Court
from Karen C (Daughter of Resident) published on 1 May 2018

Submitted via Postal Card • Report

Overall Experience

Since my dad came to Loxley Court 7 weeks ago, we can do nothing but give praise and thanks for the excellent care excelled by ALL staff. Our relative has been treated amazingly, given the amount of support and encouragement they require. Keep up the good work and once again, Thank you all.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your dad is receiving excellent care and that he is receiving support and encouragement from the staff.

Kind regards Gracious Duba, Home Manager

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Review of
Loxley Court
from Liz C (Daughter of Resident) published on 25 April 2018

Submitted via Postal Card • Report

Overall Experience

Since Mum moved into Loxley Court in 2016 she has been very content and very well cared for. The staff have all been kind and willing to do anything to improve Mum's life in Loxley. Mum was unhappy at her last 2 addresses but since moving to Loxley, she has always been happy and relaxed. She has made

friends and enjoys the activities and outings. I would recommend Loxley Court.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your mum has settled in well and that she is very content and well cared for. It is also gratifying to hear that you would be happy to recommend our home.
Kind regards

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Review of
Loxley Court
from Marie D (Relative of Resident) published on 25 April 2018

Submitted via Postal Card • Report

Overall Experience

The staff at Loxley Court are always very welcoming. My relative seems well cared for and staff always very patient with her.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your relative is very well cared for and that you find the staff to be very welcoming.
Kind regards

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Review of
Loxley Court
from Stewart S (Husband of Resident) published on 26 March 2018

Submitted via Postal Card • Report

Overall Experience

Very early experience, but very good what we have seen and heard.

Reply from Gracious Duba, Home Manager at Loxley Court

Many thanks for taking the time to leave a review for Loxley Court, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that everything is going well so far with your wife’s care. We very much believe that the residents are part of our family and it is gratifying to hear that you have been able to observe and experience this.
Kind regards.

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Review of
Loxley Court
from Margaret M (Respite Resident) assisted by family/friend published on 15 March 2018

Submitted via Postal Card • Report

Overall Experience

A lovely place, very warm and comfortable the staff in every area have been excellent. A wonderful respite stay, can't wait to come back.

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Review of
Loxley Court
from Emma Y (Daughter of Resident) published on 21 October 2016

Submitted via Website • Report

Overall Experience

This home is fantastic. The staff cannot do enough for you from management to cleaning staff, I could not have wished my dad to spend the last months of his life under their care. We were truly blessed as a family to have found these people they became extended family. When people say angels don't exist

yes they do they work here and cared for my dad thank you to each and every one of you.

Reply from Jane Bennett, Care home manager at Loxley Court

Thank you for such a wonderful review of Loxley Court.
It is so lovely to hear that we are doing a good job and have made such a positive impression.
It does mean so much to us to know that we have made the last months of your Father's time more comfortable.
Thank you again for such kind words.
Best wishes.

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Review of
Loxley Court
from Jane (Daughter of Resident) published on 20 November 2015

Submitted via Postal Card • Report

Overall Experience

We have been extremely pleased with how our mum has been dealt with. Her care requires a great deal of patience and we have found this in the staff and management at Loxley Court. The rooms look a little basic but everything is clean and well managed. However what really matters to us is that mum is

safe and cared for and thanks to all at Loxley Court we have found that for her with them.

Reply from Carol Berry, Home Manager at Loxley Court

Thank you for taking the time to leave this review, we really do value the feedback we receive. Our team of compassionate and attentive staff strive to provide and create a safe and comfortable living environment for our residents and we are glad this has been your experience. All rooms can be decorated according to the resident’s wishes by our in-house maintenance team and families can discuss this with the home.

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