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Care Homes Owned by Saroia Staffing Services Ltd

8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Saroia Staffing Services Ltd

Saroia Staffing Services Ltd Locations (2)

 

2 Care Homes owned by Saroia Staffing Services Ltd

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Cumberworth Lodge Care Home

Graizelound, Haxey, Doncaster DN9 2NB 

8.8 15 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 26 Rooms
St Mary's

101 Thorne Road, Doncaster DN1 2JT 

8.0 27 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 56 Rooms

Saroia Staffing Services Ltd Reviews (42)

8.4
Saroia Staffing Services Ltd has a Group Review Score of 8.4 (8.415) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Saroia Staffing Services Ltd must have a Review Score.

Overall Experience

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Review of

Cumberworth Lodge Care Home

from Nick C (Nephew of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff at Cumberworth Lodge enough for the care and support they gave my auntie as well as myself and my family. From the moment my wife visited for the first time we knew that we had found the right home for my aunty and we are extremely grateful for all they did for her. A wonderful
place - full of very kind and caring people - who go above and beyond. Thank you all so much.

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Review of

St Mary's

from June C (Wife of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how they look after my husband. As he cannot get out of bed, they are always there to change him when they have to. He has only been in two weeks, I am very pleased how they treat him. Only complaint I have is teatime meals, he cannot eat sandwiches but they always try to give him
them. There is one carer who really looks after him, nothing is too much.

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Review of

Cumberworth Lodge Care Home

from Joanne W (Daughter of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been in Cumberworth Lodge for over 2 years. The care she received is fantastic. The staff are all lovely, her face lights up every time they enter the room. She enjoys the food which always looks/smells amazing. The home is always spotless, the management is efficient and approachable.
Her care is wonderful - could not ask for more.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you for your vey positive review of our home, Mum is a pleasure to care for.


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Review of

Cumberworth Lodge Care Home

from Lorraine J (Daughter of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a number of short respite visits, while I was away on holiday over a three year period, and always said how well she was looked after in Cumberworth Lodge. The staff always made her feel very welcome and treated her with respect. Mum went to Cumberworth Lodge to recuperate after a hospital
stay but unfortunately was placed on end of life whilst there. The staff were amazing with Mum and also extremely supportive towards the family. We were made to feel welcome and nothing was too much trouble for the staff at an exceptionally difficult time for us. Mum was cared for very well during this time and treated with dignity and respect at all times. All the staff were polite and friendly in all my dealings with them. Cumberworth Lodge is very well managed by the manager and her deputy, who were both very approachable. The manager was away during Mum’s final days, so the deputy was in charge and went above and beyond in the care of Mum. I would definitely recommend this home.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you for your very positive review of our care for your mum, she was a pleasure to care for, and is sadly missed by all.


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Review of

St Mary's

from Tracey W (Niece of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent.
Nothing is any trouble.
Uncle likes them too!

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Review of

St Mary's

from Michael P (Brother of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff were very caring and professional in the care of my sister in her final weeks.
Always pleasant and happy to discuss any questions we had. The home was very clean with a lovely atmosphere. I would highly recommend St Mary's.

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Review of

Cumberworth Lodge Care Home

from Katrina S (Daughter of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumberworth Lodge Care Home is an excellent care home which is very well run by the manager. Without exception, all the staff were very caring, kind and friendly and nothing was too much trouble for them. They were always welcoming and caring to the family. My mum spent her last six months here and
I can't fault the way she was looked after which was very reassuring. A very big thank you to them all.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you for your kind review. It was a privilege to care for your mum.


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Review of

Cumberworth Lodge Care Home

from Graham C (Son of Resident) published on 4 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly team that gave an excellent service from an initial interview to the short respite stay for my father.
All very friendly staff that you should be proud to employ.
I have written a letter of thanks as a personal touch but would just like to say a very big thank you to all the staff
that made my father's stay welcoming and enjoyable.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you so much for taking the time to review our home and also write to us.
It was a pleasure to look after your father, we hope he is doing well.
Your kind words mean a lot to all our staff.
Many thanks.


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Review of

St Mary's

from Marilyn O (Daughter of Resident) published on 13 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am the daughter of a resident who is in the care of the nursing side of St Mary's. All the staff, ie nursing and administration are very kind, caring and attentive. My father was admitted during the "Covid situation", and this has been dealt with very efficiently. They have been very helpful regarding
booking our appointments for visits. In fact, they "bent over backwards" to suit our needs. They have been very attentive to our father's needs.

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Review of

Cumberworth Lodge Care Home

from Dawn S (Daughter of Resident) published on 19 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at Cumberworth Lodge Care Home excelled herself in order to accommodate my mum in an "emergency" situation. I cannot fault any of the staff in their care and manner and the way they looked after Mum. It was very reassuring to all the family to know Mum was in such good hands. I would like
to add that Mum felt just the same way too. Many, many thanks.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you for your positive feedback, we hope Mum is doing well.


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Review of

Cumberworth Lodge Care Home

from Ivy M (Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my stay at Cumberworht Lodge, I have received nothing but kind words, and care is so good, it could not be better. I would certainly recommend Cumberwoth to anyone who wants to know where they can be looked after and cared for with compassion.

Reply from Alison Kitching, Registered Manager at Cumberworth Lodge Care Home

Thank you so much for your kind review. It was a pleasure to care for you.


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Review of

St Mary's

from Mary F (Wife of Resident) published on 4 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mary’s looked after my husband in his last few days, so grateful for the nursing care he received, and for you, for accepting him so he could finally get his medications when he needed them and not after a 1/2-hour wait when on palliative care at home. Sad he had to be away from me in his final days,
but won’t forget how you cared for him.

Reply from Emma Johnson, Care Home Manager at St Mary's

Thank you very much for submitting such a positive review. I will share this with the staff team as it recognises their hard work and dedication.


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Review of

St Mary's

from N B B (Daughter of Resident) published on 20 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff encountered friendly enough, with a couple of exceptions. Staff member handling video calling during lockdown was good, some staff involved with dad not so.
Various issues with this establishment including:
Incorrect administering of medicines as prescribed initially for a person with swallowing
difficulties and on a level 4 puréed diet.
No call for help facility ever seen in the bedroom, bed often unmade and didn’t have required bumpers on until just before moving.
Bedroom size inadequate for safe use of hoist equipment, insufficient room for own clothing to be stored.
Difficulty in phone been answered, unable to leave a message. Reception should be manned at all times.
Dressed in clothes not belonging to him, despite all his clothes been labelled.
Pod inadequate, no intercom and on two occasions saw forms completed by previous visitors still in the pod!
Attempted break-in some time ago, the window still boarded up on the last visit.
Not enough room to list all that needs improving.

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Review of

Cumberworth Lodge Care Home

from W H (Daughter of Resident) published on 6 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all lovely. Mum has settled well and is very happy.


I'm 100% sure that Mum is cared for by excellent staff.


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Review of

Cumberworth Lodge Care Home

from Jean B (Resident) assisted by family/friend published on 6 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's really nice here. I'm very happy.

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Review of

St Mary's

from A J (Daughter of Resident) published on 24 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are wonderful, but much more could be done for the residents. I feel, pre-Covid, it would have been nice for Mum to be taken out sometimes - shops, cafe, etc. It's like she's in prison. It took us forever to get a suitable wheelchair so she could sit in the garden with us! Otherwise, she
is being adequately looked after, with some staff working above and beyond.

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Review of

St Mary's

from Linda G (Wife of Resident) published on 11 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in St Mary's care home for over three years now and has been absolutely so well looked after and cared for. All the staff have been absolutely amazing with him. My family and I appreciate everything that they have all done for him the whole time that he has been with them. We cannot
thank them enough for all the love and kindness that they have all given to him. They have all definitely been very kind and good with us all too. They all deserve a big thank you.

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Review of

St Mary's

from Carol S (Daughter of Resident) published on 10 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointing. Two particular members of staff were very polite and helpful, other staff not so. When I asked if Dad is eating ok, the response was 'one step up from a pig'! Another staff member told me Dad was shouted at. On discharge, items belonging to Dad were missing, and numerous items not
belonging to him were sent to his case. Dad has early dementia, he was extremely unhappy here! I tried to give the benefit of the doubt.

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Review of

St Mary's

from Brian W (Resident) published on 24 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with all the care and attention I am receiving; I couldn't ask for better. The staff are very friendly and helpful. The meals are very tasty and varied, first-class.

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Review of

St Mary's

from M J C (Daughter of Resident) published on 15 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am sorry to say that this care home has gone downhill since it changed managers. They make it so hard to see your relatives. I know it is hard for them but all the more reason to let the residents see their family. They have a pod that has a double glazed window which means the resident cannot hear
you! They never answer the phone so you can book in to visit. Some of the staff can be very short with you as well. Someone said we could ring up and speak to Mum over the phone but suddenly she is always asleep. When you do book a visit, my mum is still in bed which means I have to wait around while they get her up. She is not in her chair so she can see me, the carers just say that they never knew I was coming. Mum's pictures have been taken down and I have asked for them to be put back up several times but they haven't yet. I managed to go last week, did all the paperwork, temp check and Mum was asleep in bed. Why did they do all that for nothing? Some carers are nice and help me though.

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Awards / Recognitions (0)

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Frequently Asked Questions about Saroia Staffing Services Ltd

How many Care Homes does Saroia Staffing Services Ltd own?

Saroia Staffing Services Ltd own 2 Care Homes.

Which Saroia Staffing Services Ltd Care Homes have the highest review score?

Cumberworth Lodge Care Home & St Mary's have the highest review score.
Saroia Staffing Services Ltd in North Lincolnshire Saroia Staffing Services Ltd in South Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saroia Staffing Services Ltd to verify any information. View our terms and conditions.