Maven Healthcare One Ltd in Renfrewshire | 1 Care Home

Review of
Eastwood Court
from Laura L (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mother sadly passed away after almost 4 years at Eastwood Court. Her care has been nothing but exceptional and exemplary. The love and care provided by all the staff involved has warmed my heart. It has given me peace. She did not pass alone even though I could not get there in time. I was kept informed

at all stages of her last few weeks. I can only thank each and every one of the staff. Don't underestimate the difference you all make. You made a difference to my mother's life, and indeed mine too. Thank you, from my heart.

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Review of
Eastwood Court
from G M (Son of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

My dad is in Eastwood Court, he is being well looked after, staff are very attentive with him. They are also great at keeping us as a family well informed.

Reply from Caroline Walker, Marketing at Eastwood Court

It was very kind of you to take the time to give your thoughts on our care home. Everyone is really grateful.

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Review of
Eastwood Court
from N F (Granddaughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

Absolutely relieved that my gran is now being so well looked after. It has been a journey finding a caring environment for my gran. The staff go beyond their role in ensuring my gran is clean, supported and cared for like a family member instead of a resident. The clinical lead is fantastic in communicating

with us...regular updates are conversed in a friendly caring manner at all times.

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Review of
Eastwood Court
from L M (Daughter-in-law of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My father-in-law has been a resident of Eastwood Court for nearly 10 years and I could not be happier with the standard of care he has received. The staff are so kind and he is incredibly well looked after. Activities are varied and fun and he very much enjoys meal times. My family credits Eastwood

Court for improving my father's quality of life.

Reply from Caroline Walker, Marketing at Eastwood Court

Thank you so much for your kind words. The team at Eastwood Court is thrilled. We love to hear from our resident's families as looking after our residents and ensuring they are happy and safe is what we always aim to do.

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Review of
Eastwood Court
from G B (Son of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

My mother has been in Eastwood care home for just over one year. My wife and I have found that my mother has received excellent care. My mother is very fussy about what she eats, and if she gets something she doesn't like, they will change it without any fuss. They are very accommodating. I tend to

visit at sporadic times and I always find the staff accommodating, and her room spotlessly clean. The staff can't do enough for her and I am incredibly grateful for her excellent care.

Reply from Janis McFarlane, Regional Director at Eastwood Court

We are very pleased to hear that you are happy and satisfied with the care your mother is receiving at Eastwood Court. We appreciate you taking the time to submit your feedback which is important to us all. We will share your compliments with our staff team which we know will enhance their day.

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Review of
Eastwood Court
from H W (Niece of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Cannot fault this care home, they provided exceptional care for my uncle during his time at Eastwood Court. The clinical lead went above and beyond to ensure his needs were met and the family were made to feel welcome each time they arrived. If needed, I would use this care home for any other relatives

requiring care away from home. Highly recommend! Thanks again all.

Reply from Janis McFarlane, Regional Director at Eastwood Court

We really appreciate your lovely, positive comments and that you have taken the time to share your views on the care that your uncle received at Eastwood Court. We will share your feedback with our team who I know will be delighted with the recommendations you have given them.

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Review of
Eastwood Court
from Helen W (Daughter-in-law of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience

I'm very appalled at the duty of care regarding my mother-in-law. I went to visit she was covered in bruises, when I asked the staff no one could tell me why, nothing was written in her care notes or marked on her body map sheet. She has to drink out of a sippy cup and again she is sitting with a cup

of tea. When I mention to staff they say they don't know. The staff is atrocious and it is always pass the buck. No duty of care whatsoever, the assistant manager fobbs everything off and the manager just doesn't care and can't be bothered coming to meetings either regarding these issues. Absolutely disgusted at the stage I wouldn't even trust them with my dog. A horrible place should be shut down!

Reply from Janis McFarlane, Regional Director at Eastwood Court

We are sorry to read of the concerns you have raised in your review. We always respond to issues raised by families and work with them to ensure they are happy with the care their loved one is receiving. Eastwood Court staff are kind, caring and professional and dedicated to the wellbeing of the people in their care. We would always encourage next of kin to engage with us at any time regarding any aspects of care.

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Review of
Eastwood Court
from W M (Husband of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Permanent care staff and agency nurses are generally excellent. However non-regular agency carers can be poor due to inexperience, unfamiliar with resident's needs and sometimes appear to have a poor work ethic.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your kind response, we will of course take on board your comments and address the points raised.

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Review of
Eastwood Court
from S Y (Daughter of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

I wish to emphasise that the care received for my mum has been excellent.
They have been very understanding to our family at our most saddest time.
My mother has been very happy here and the staff have built up a good rapport throughout her stay.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for taking the time to review Eastwood Court, we appreciate your kind comments and are glad you have felt supported, I will make sure the staff are aware of this review.

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Review of
Eastwood Court
from N L (Son of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience

The staff are great and do their best to make things comfortable. The dining room is good for residents to have contact with others. Cleanliness is great and the rooms are spacious and comfortable. Think the food could be better- more fruit and veg and less chips.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your review and kind words, we really appreciate it. We will take on board your comments regarding the food and will gather thoughts from the Residents to see how we can improve.

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Review of
Eastwood Court
from S G (Niece of Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience

I would like to thank the manager and her team for all the support and care that they have given to my aunt. She loves living at Eastwood Court and even though she has dementia she often tells me how lovely all the staff are to her. I feel they know her so well and meet all of her needs. They keep in

touch with me regularly. I feel so reassured that she is getting the best care.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review, I will make sure the staff team are aware of your kind words and we are so glad your aunt loves living in Eastwood Court.

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Review of
Eastwood Court
from L N (Grandson of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

Excellent care home. Super friendly staff.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review. We are so happy that you have had a very positive experience with us in Eastwood Court.

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Review of
Eastwood Court
from Angela G (Wife of Resident) published on 15 September 2023

Submitted via Website • Report

Overall Experience

My husband previously was in Eastwood Court for respite. Unfortunately, he has now had to require full-time nursing care. I had no hesitation in placing my husband in Eastwood as their care and understanding of my husband's condition is wonderful. Thanks to everyone.

Reply from The Home Manager, Home Manager at Eastwood Court

We are delighted that you have taken the time to share your views on your husband's new home and we are equally delighted that both you and your husband are so happy with Eastwood Court. We will share your comments with our team who I am sure will appreciate the positive feedback.

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Review of
Eastwood Court
from Enid G (Daughter of Resident) published on 28 March 2023

Submitted via Website • Report

Overall Experience

Mum was in Eastwood Court for over three and a half years. Throughout that time she was cared for by lovely people, doing a great job. Always plenty going on eg therapist visits, singers and indoor bowls. Such a lovely atmosphere in the home.

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Review of
Eastwood Court
from Janet S (Niece of Resident) published on 21 March 2023

Submitted via Website • Report

Overall Experience

I have found all staff very helpful. I am informed very quickly of any issues arising regarding my aunt. I am kept informed of any changes.
I am unable to make an informed comment on food as I have not had the opportunity to see for myself and my aunt is unable to tell me.
Due to staff turnover, I

have given a score of four.
I am unable to make a comparison on value for money as I have not compared other establishments with Eastwood Court. This is due to circumstances beyond my control when my aunt had to go into care very quickly when her husband went into hospital and there were no other vacancies in the area.

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Review of
Eastwood Court
from Shirley Y (Sister of Resident) published on 28 April 2022

Submitted via Postal Card • Report

Overall Experience

My brother was in for respite. The room was very poor, the toilet was not very clean. I went in one day and cleaned the toilet seat with wipes as it had dried urine on it, he has a bag, also, I emptied the bin as it was full. There is a lot more I could complain about. You could never find staff. My

niece also saw his night-time bag had not been emptied and cleaned.

Reply from The Home Manager, Home Manager at Eastwood Court

We are very disappointed to hear that this has been your experience. This is certainly not our standards and would like this opportunity to invite you to contact the manager to discuss your concerns.

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Review of
Eastwood Court
from Carole W (Sister of Resident) published on 21 April 2022

Submitted via Postal Card • Report

Overall Experience

When I visited my brother I noticed the table that his dinner was put on was never cleaned. I visited him three times a week, so it wasn't an oversight and my sisters visited the days I didn't and they noticed the same. Hygiene did not seem to be a priority. In his last week he had an infection, my

sister was told this on Monday. On the Tuesday, when I was visiting, the nurse sought me out and told me his doctor wouldn't fill out a prescription so their doctor gave one and he was starting the antibiotics that evening. All during my brother's stay in respite, there was no Wi-Fi for him. I explained that was how he communicated with friends, as he was deaf he struggled in company and was more relaxed and happy on his iPad. I asked if he could be moved to a different room, didn't happen. No empathy! I will say there were a couple of carers who deserved that title, but not many and if I heard one more time about them being short-staffed, they should not have taken my brother in.

Reply from The Home Manager, Home Manager at Eastwood Court

I would like to express my apologies that this has been your experience during your brother's stay. This is not the standards that we operate and I would appreciate the opportunity to discuss the areas you have raised personally as we endeavour to improve our service and ensure anyone using our service have the highest standard of care experience within Eastwood Court. I look forward to discussing these areas of concern that you have now brought to my attention in order that we can review and address any areas that may require to be reviewed.

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Review of
Eastwood Court
from J H (Daughter of Resident) published on 24 February 2021

Submitted via Postal Card • Report

Overall Experience

Unable to provide a review of facilities etc so I haven't viewed the home. My overall experience with management, staff and finance have been excellent and professional. My mum is happy, content and properly cared for which helps myself and all the family be content and less worried that mum is being

properly cared for with dignity, respect, humour and kindness.

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you so much for your review. We are so happy that you have had a very positive experience throughout this process and very much looking forwarded to being able to welcome you properly to the service and allow you to personally view the home when restrictions are lifted.

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Review of
Eastwood Court
from Tracey D (Daughter of Resident) published on 10 November 2020

Submitted via Website • Report

Overall Experience

My Mum only came to the home 4-weeks ago, and she has settled in so well during a really difficult time. Having not seen her for 8-weeks, it was fabulous to see her looking so happy and content, due to the excellent care she has received so far. All the staff I've had contact with have been kind, caring

and super helpful and they're care is obvious just by looking at Mum.
Thank you, thank you to all the staff at Eastwood Court as far as aim concerned you are all angels!

Reply from The Home Manager, Home Manager at Eastwood Court

Thank you for your kind words during this difficult time for all. We are so happy to hear that you find your mum settling in well to Eastwood Court.

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Review of
Eastwood Court
from Janet S (Daughter of Resident) published on 2 October 2020

Submitted via Website • Report

Overall Experience

My mum is a long term resident of Eastwood Court. She has been well cared for during the Covid pandemic. When I saw her after a five months break due to Coronavirus restrictions, I was delighted by how well she looked. It is a tribute to the care that the staff offered.

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Care Home Owned by Maven Healthcare One Ltd in Renfrewshire

Maven Healthcare One Ltd Locations in Renfrewshire (1)

Maven Healthcare One Ltd Reviews in Renfrewshire (40)

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