Maven Healthcare One Ltd in Suffolk | 1 Care Home

Review of
North Court Care Home
from Sharon M (Niece of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My Aunty was a resident of North Court. She was reluctant to go to any home and I was anxious. I can honestly say that I can’t praise North Court enough from the time she first stepped in she was made to feel at home and so were we. The care she received there was excellent and couldn’t be faltered

in any way. Every member of staff was always polite and acknowledged us and we could visit whenever we wanted. The activity coordinators were excellent and again included us. I also noticed that on occasions such as Xmas the staff all went above and beyond to make it very special for all the residents, the home was decorated beautifully. I have since recommended this home to people who have asked me about and I seriously couldn’t have received any better care for my Aunty it was outstanding and I can say with confidence I highly recommend the home.

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Review of
North Court Care Home
from Pam S (Father of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Dad moved in around a month ago we have had nothing but kindness shown to our dad, his words - the staff are lovely and can’t do enough for me. The food is excellent lots of fluids given he always looks clean and smart we are all so happy he is there. We are now able to visit and have lots of laughs

with him, best thing we have done. Thank you so much to all the staff at North Court.

Reply from Ged Rabinowitz, Admin at North Court Care Home

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your dad received exceptional care at our facility. Providing compassionate and personalized care is at the heart of what we do, and knowing that your dad felt well taken care of means the world to us. We truly value your feedback and will continue to strive for excellence in our service. Please don't hesitate to reach out if there's anything else we can assist you with. Your kind words inspire us to keep making a difference in the lives of our residents and their families. Thank you again for choosing us.

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Review of
North Court Care Home
from Kacey J (Day Care) published on 11 April 2023

Submitted via Website • Report

Overall Experience

Absolutely outstanding care home, not a bad word to say. Such a clean welcoming environment, the staff give the best to the residents giving love and support and helping them with day-to-day activities. The staff are incredible and so caring towards the residents, anything they need the staff are there

providing them with the assistance and support they need, giving the positivity with every task and telling the residents they are doing well and they are proud of them when the residents complete activities and everyday tasks. Really recommend this care home if you're looking for a home for your loved one, not a single bad word to say about the care home, absolutely incredible!

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Review of
North Court Care Home
from Suzanne C (Niece of Resident) published on 30 March 2023

Submitted via Postal Card • Report

Overall Experience

My aunt came to North Court Care Home for end-of-life care which was given with compassion and kindness. Medical support from the local surgery was good and communication from the nursing staff was excellent. My aunt died peacefully and we were very grateful that she did not die in hospital where she

had been for five weeks previously. I'm not sure how we would have felt should she have recovered and gone on to live in the home as the environment is very dated and in need of modernisation. I cannot comment on the facilities and activities as she was bed bound.

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Review of
North Court Care Home
from H B (Daughter of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for two months now. It has taken her a while to settle in. The staff are very friendly and helpful. The only concern I have is that the food is not very appetising. After having a meal there myself, I agree. Surely, when catering for the older generation an attractive meal

would be beneficial.

Reply from Katie Barnett, Marketing Executive at North Court Care Home

Thank you for taking the time to leave us your feedback. We are pleased to hear your kind comments about our care team. However, we have acknowledged your concerns regarding the food. We take all comments seriously and would like to assure you this is being looked into. Please could we ask that you kindly discuss your concerns with our home manager on your next visit or please contact the home directly at a time that is convenient for you. Alternatively, you can email feedback@fshc.co.uk. We look forward to hearing from you.

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Review of
North Court Care Home
from S S (Mother of Resident) published on 24 November 2022

Submitted via Postal Card • Report

Overall Experience

My main reason for completing this review is to express my growing concern over the staffing levels of employed carers. There seems to be more and more Agency staff who often speak very poor English and often don't seem to have a clue as to what is expected. Also, the food is not always up to standard

and is very poor.

Reply from Katie Barnett, Marketing Executive at North Court Care Home

Thank you for sharing your feedback. We would like to assure you that any team members caring for our residents have a thorough induction to be familiar with our policies and procedures. We are sorry you feel that the food provided by our home has not met with your expectations. We carried out an unannounced inspection following your feedback and found our varied menu on offer with tasty food available. On the day, our inspector tasted our menu, which included a well-seasoned Spaghetti Bolognese, Quorn Bolognese, and fish and chips. There were plenty of options for desert such as homemade chocolate pudding and ice cream. Our menus are created with feedback from residents, reflecting their likes and dislikes and residents have a food passport to capture this. If our menu is not to our resident's liking we encourage them to talk to our team so that we can note it on their food passport. If you would like to further discuss your concerns, please pop in to see the Home Manager. Thank you.

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Review of
North Court Care Home
from Chelsie A (Wife of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience

I took my husband for a week's respite so I could have an operation on my knee. He sat in a room, and no one came and asked if he was ok. No remote for the T.V, no jug of water left so he could have a drink, no food until I said I was going to the shop down the road to get him a sandwich. No drink until

4 pm when I collected him and took him home. The home should be closed down. I wouldn't leave my dog there.

Reply from Katie Barnett, Marketing Administrator at North Court Care Home

Thank you for your feedback and we are disappointed to read your comments about your experience. Please be assured that your feedback will be brought to the attention of our regional team. We take comments or complaints very seriously and have a robust process in place to investigate, resolve or address any issues. Our approach can be found on our website under Feedback and is readily available in our care home. We encourage residents and families to use our feedback process and to speak directly to the home team in the first instance as this ensures prompt resolution of any concerns. We also have alternative ways of reporting concerns, should you wish to speak to someone else.

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Review of
North Court Care Home
from A C (Husband of Resident) published on 25 July 2022

Submitted via Postal Card • Report

Overall Experience

My wife receives very good care and she loves all the care staff. The staff are all very caring and affectionate to her. I would highly recommend North Court.

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Review of
North Court Care Home
from Clare B (Daughter of Resident) published on 20 January 2022

Submitted via Website • Report

Overall Experience

Friendly welcome on arrival at each visit. Care staff are passionate about their residents' comfort and wellbeing and are a credit to the care industry. I’m really happy that my dad has settled in his new environment and I’m comfortable in the knowledge that he is being well cared for and that his needs

are being met without compromise. I will happily recommend North Court Care Home.

Reply from Olivia Shields, Marketing Assistant at North Court Care Home

Thank you, Clare, for your comments about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
North Court Care Home
from M T (Daughter of Resident) published on 10 June 2021

Submitted via Postal Card • Report

Overall Experience

Very pleased with the overall standard of care. Staff are always very friendly and helpful. If you have any concerns you can just phone up and they sort it out. Visiting is always very nice. Cup of tea or coffee. A lot better now that things are getting back to normal.

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Review of
North Court Care Home
from Carol G (Daughter of Resident) published on 3 June 2021

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at North Court for nearly 5-years. There have only been a couple of times where I have had concerns. The attention to her care has been wonderful. I have such respect for the staff who look after her. Their dedication to their work is inspiring.

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Review of
North Court Care Home
from P A (Sister of Resident) published on 22 April 2021

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident here for over 3 years. I have always found the care he has received very good. The staff have been friendly towards me. Everything is lovely and clean. I have 2 Christmas dinners with him which I enjoyed very much. I can't wait for things to get back to normal. It must

make everything so much more difficult for the staff.

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Review of
North Court Care Home
from Stuart F (Son of Resident) published on 14 April 2021

Submitted via Postal Card • Report

Overall Experience

The loving care and compassion shown by all the staff at North Court is absolutely amazing. It is abundantly obvious that this is more than just a job as they regularly go above and beyond what is expected. I am so grateful to have my parents looked after in such a wall. I cannot praise North Court

and its staff enough. A most sincere thank you to you all.

Reply from Olivia Shields, Marketing Assistant at North Court Care Home

Thank you, Stuart, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
North Court Care Home
from Margaret R (Wife of Resident) published on 7 January 2021

Submitted via Postal Card • Report

Overall Experience

This year has been difficult but I have found the staff very caring, in very difficult circumstances. They've kept Covid out of the home, by restricting their personal lives. This is a credit to them. It's always warm and friendly. The food is excellent there. Residents always clean and dressed well.

The laundry service is excellent. One doesn't wish for your loved one to go to a care home, and while I was reluctant at first, am quite satisfied.

Reply from Olivia Shields, Marketing Assistant at North Court Care Home

Thank you, Margaret, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
North Court Care Home
from Janette A (Daughter of Resident) published on 28 October 2020

Submitted via Website • Report

Overall Experience

Both of my parents have been residents at North Court and after difficult decisions were made North Court took over their care with professionalism kindness and the utmost respect at all times. This standard has been maintained over years. My mum sadly passed at North Court and the staff were amazing

and helped us as a family to cope with a very dark sad time. The medical and day-to-day care was done with genuine care and concern. The home is efficient and clean and has a happy atmosphere with nothing being too much trouble this includes all staff from housekeepers and cooks to office and kitchen staff, they all work as a team to make life happy and interesting for their residents and wrap their arms around the families.

Reply from Olivia Shields, Marketing Assistant at North Court Care Home

Thank you, Janette, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at North Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review of
North Court Care Home
from Lou D (Daughter of Resident) published on 28 October 2020

Submitted via Website • Report

Overall Experience

My dad has the most excellent care, the carers and everyone who works there treat him extremely well; he has blossomed in their care.

We are extremely lucky to have him so well looked after; he feels safe and happy during this awful time, the carers have made sure that Dad has some sorts of contact

with us.

Reply from Olivia Shields, Marketing Assistant at North Court Care Home

Thank you, Lou, for letting us know how we are doing at North Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review of
North Court Care Home
from Joy B (Daughter of Resident) published on 12 July 2019

Submitted via Postal Card • Report

Overall Experience

My mother had to move into North Court 18 months ago due to her husband becoming unwell, so initially for respite care. Unfortunately my stepfather never really recovered, and despite spending 3 months in North Court with my mother he passed away. My mother had no option to stay at North Court and there

lies my admiration for staff at North Court. My Mother has been involved in making choices, developing routines and lifestyle, making friends and accepting her life with utmost respect, time and effort from staff. Thank you. She is now happy.

Reply from Ronnie Cavanagh, Marketing at North Court Care Home

Thank you, Joy, for letting us know how we are doing at North Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review of
North Court Care Home
from Dawn T (Daughter of Resident) published on 7 March 2018

Submitted via Website • Report

Overall Experience

Our darling mother went into North Court Bury St Eds on the 19th January after being in the hospital for nearly 5 weeks. She had a fall and fractured her hip on 18th December. She was in the home for 3 weeks, but sadly she died on 9th February.
The staff at the nursing home were just brilliant. They

were so caring and loving towards mum. She was so happy there!! She had a lovely sunny bright room.
Not only were the staff lovely to mum, they were there for my brother, me and the rest of my family, always asking if we wanted drinks and hugs when we were upset and letting us come and go, to suit the family needs.
As a family, we can't thank and praise North Court Bury St Edmunds enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home

Thank you, Dawn, for your kind words about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
North Court Care Home
from Kevin F (Son of Resident) published on 3 January 2018

Submitted via Postal Card • Report

Overall Experience

Very welcoming, staff introduced themselves and then went to collect my mother. She arrived in the cafe, happy, well dressed and comfortable in her surroundings. The cafe was clean and well stocked with tea, coffee, sugar, milk etc. including cakes and cookies baked and decorated for 'children in need'.

The doors were security driven, so I felt no qualms about my mother's safety.

Reply from Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home

Thank you, Kevin, for your comments about your recent experience at North Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
North Court Care Home
from T R (Son of Resident) published on 13 September 2017

Submitted via Postal Card • Report

Overall Experience

Perfect care and understanding with family and patient.

Reply from Ronnie Cavanagh, Digital Marketing Executive at North Court Care Home

Thank you for your kind comments about your recent experience at North Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Maven Healthcare One Ltd Reviews in Suffolk (25)

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